Accessing the iTunes Store crashes iTunes (Windows XP)

I run iTunes on XP. Over the last month, I can open iTunes just fine. But as soon as I access the iTunes Store, I get a Windows error message (that iTunes has encountered an error and needs to close, etc.). I looked in the event monitor and it usually says that the module that crashed is unknown, though a couple of times I have seen the javascriptcore.dll file listed as the faulting module.
Usually, it will crash when I get to the halfway point of opening the store. Upon rare occasion, I can get to the point of searching, but as soon as I choose a result, iTunes crashes.
I had this to happen one time before and it resolved itself. It happened again a couple of months ago and I followed the Apple approved steps to cleanly uninstall and reinstall all products related to iTunes. It worked for a couple of weeks and started up again.
Additional facts: Podcasts update just fine, as long as I don't try to go to the podcast site. Also, I have Safari installed and it also crashes almost immediately when opening.
I really need to find the root cause, especially if Apple wants me to buy anymore stuff from the store!

I looked in the event monitor and it usually says that the module that crashed is unknown, though a couple of times I have seen the javascriptcore.dll file listed as the faulting module.
Hmmmm. If we can trust the second sort of message, you've got a problem with your Apple Application Support.
What version of iTunes are you currently running, Cha?

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Does anyone know why I can't access the Apple store on my windows laptop?

Does any one know how to get around this problem? I have un-installed and re-installed to no avail. I have been in touch with Apple support and they suggested I take down my fire wall whilst I re-installed but nothing does any good. I still can't access the store from my Windows lap top.
Any ideas?

Ok.. iTunes...
Try here > Can't connect to the iTunes Store
Try disabling your anti virus software and turn off the Firewall.
Disable antivirus software
Turn Windows Firewall on or off

After upgrading to Windows 8.1 I can't access the iTunes Store

After purchasing a new HP computer I was prompted to upgrade to Windows 8.1 and my troubles began. I tried to sync my iPad with 2,566 songs loaded and iTunes 11.1.3 only recognized 590 songs. Every time I try to access the iTunes Store it fails to load and iTunes crashes. Anybody know what's up?

I think the bigger issue here might be trying to run win8.1 on a system that never had that OS qualified. I suspect there's a high probability there are some BIOS issues being encountered since the last BIOS for E30 was released well before win8.1 ever came out.
Since you state win7 doesn't seem to have any issues, I doubt there's a HW issue going on. The next likely culprit would probably be BIOS. Unfortunately there's not much chance of getting win8.1 BIOS issues addressed at this point since that product has been EOL for quite some time.

Hi my itunes program crashes when i try to access the itunes store. Have tried to uninstall and reinstall to no avail.

Hi my itunes program crashes when i try to access the itunes store. Have tried to uninstall and reinstall to no avail.

Me too - running iTunes 10.5.3 on Windows 7. Will allow me to sign in to iTunes, download app updates and then if I either close iTunes or try to sign out of my iTunes account it all freezes. So frustrating, because my understanding is that iTunes saves the library file when exiting. So, everytime I update apps I lose all the downloads.

ITunes crashes when I try to access the iTunes Store

Just downloaded iTunes 11.0.1.12 and everytime I try to access the iTunes Store, iTunes crashes and shuts down. I haven't been able to find any useful links in the forum. I'm running Windows XP.

mfleck has already has this one sorted. For other folks following along with this thread, try gn_id's suggestion from the following post:
Re: iTunes 11 crashes when opening the store - no error message

ITunes crashes when trying to access the iTunes Store -- Quick Time is installed but diagnostic says "QuickTime not available"

I'm getting a Windows error and iTunes crashes any time I try to access the iTunes store. I'm not sure if this may be related, but when I run a connectivity diagnostic, system info shows:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Gigabyte Technology Co., Ltd. EX58-UD3R
iTunes 10.5.0.142
QuickTime not available
I have QuckTime 7.7.1 (1680.42) installed and it works without trouble. Is the fact that iTunes doesn't recognize my install possibly related to the crashes? I have uninstalled and reinstalled both programs a couple times.

Well, as far as I can see, no one has responded to this question. Nor do I see any solutions mentioned in other questions by folks having the same problem. So I can only assume that there IS no fix.
Oh well, I know that one user is just "small potatoes" as far as the iTunes Store is concerned, but they've just lost this frequent little revenue stream - their loss, Amazon's gain.
Good-bye iTunes store - it was fun while it lasted...
Robert

Itunes 11 crashes when accessing the itunes store

When I upgraded to iTunes 11, it started crashed every time I accessed the iTunes Store. After doing some searching, I decided to try resetting TCPIP on my Windows 8 PC. Right after I did that, iTunes started accessing the iTunes Store immediately up startup, so it crashed immediately. My fix was to uninstall everything Apple related and delete the plist preference files. I also moved my library to a NAS device (not sure if that was necessary or not but at this point I'm scared to move it back). Then I restarted and installed iTunes 10.7. I had to recreate may library and I don't have any playlists (but I assume I can import them back in). In this whole process when I tried to log in to this community site I found out that I needed to update my password. Not sure if that was related or not. Also, I tried going back to version 11 and it started crashing immediately, so I went back through the steps and 10.7 is working. I haven't tried to access the iTunes store yet, though.

OK. I went to version 11 again and my crashing problem returned. iTunes crashes immediately when it opens. I turned off my wireless connection and restarted iTunes. It gave me an error that it couldn't connect to the store twice (even though I wasn't trying to browse the store). After that, it worked fine. So, now I can at least use iTunes without it crashing. If I try to go to the store, it crashes again. So, I'm making progress. There must be something between Windows 8 and iTunes 11 that causes issues. It worked fine on this laptop after I did the update while I was at work today, but doesn't work at home, so I'm wondering if this has something to do with profiles. I'm pretty sure it isn't my firewall, but it could have something to do with my user profile or Windows security settings that change when I am at home versus when I'm at work.

ITunes Store for Windows. Everytime I try an access the iTunes Store it takes really long to connect and then it says iTunes store cannot be access. I think I am up to date with iTunes Verizon 11.0.2.26 but no matter what I try it does not connect. HELP P

iTunes Store for Windows. Everytime I try an access the iTunes Store it takes really long to connect and then it says iTunes store cannot be access. I think I am up to date with iTunes Verison, I Have 11.0.2.26 but no matter what I try it does not connect. HELP Please???

With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Help! iTunes crashes whenever I try to access the iTunes Store! Any suggestions to fix this?

Like I said in the title, everytime I try to access the iTunes Store a pop-up shows up, saying "iTunes has stopped working". Then there are two options underneath:
-> Check online for a solution and close the program
-> Close the program
If I then view the problem details, it gives me this:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.10.126
Application Timestamp: 52394b24
Fault Module Name: WebKit.dll
Fault Module Version: 7537.60.11.29
Fault Module Timestamp: 52f34882
Exception Code: c0000005
Exception Offset:00050d98
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system3/en-Us\eroffleps.txt
I am on a Windows 7 Gateway laptop with Intel Premium. This problem started a couple days ago, just after I finally gave in to go from my version 10 iTunes to the "new and improved" version 11 iTunes. The version 10 worked like a dream, no worries, very quick. Now, all I can do is use my iTunes library. If I just wanted a library I would be using Windows Media Player (jk, iTunes is better). Anyway, my point is, right after installing the new version of iTunes, this problem began. I've looked all through the Apple Support Pages, and tried a couple of things recommended, but nothing's worked so far. If anyone has a clue on what I can do, help would be very much appreciated. Also, if your suggestions don't involve downloading anything, that would be wonderful. Nevertheless, if they do, that's still okay. I'm desperate at this point, so any help would be greatly appreciated.

Nevermind, I fixed the problem. I logged on as an administrator and deleted iTunes files. I then redownloaded the file as an administrator and the Store is working smoothly again!

TS1424 HELLO! whenever i try to access the itunes store from the itunes on my laptop i get this message: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is availabl

for a few weeks i have not been able to access the itunes store from the itunes on my laptop. every time i click on it it tells me it cannot access the store...not sure why. and says this: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is available.

I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony

Problem after updating to iTunes 10.5 on Windows Vista.. I can no longer access the iTunes store..

Hi
After updating to iTunes 10.5 on Windows Vista I have found that I can no longer access the iTunes store... I am left with a blank iTunes screen with the loading bar stuck at halfway..
All other features seem to work... only opening the iTunes store is failing..
I have ran the diagnostics feature and this says everything is ok, so I'm a bit stuck
Please help

Purple-Gecko...all that I can say is, "Boom!!!" You are THE man/woman, whichever the case may be.
The "netsh winsock reset" command worked like a charm for my machine (running Windows XP SP3). I have had two weeks of frustration with this issue and finally found your post which got me back online with the iTunes store. My problem accessing the iTunes store began once I downloaded and installed iTunes 10.5 in preparation to upgrade to OS5. Once 10.5 was installed, I could open iTunes and access everything except the store (which prevented any of my devices from being able to sync). I followed all of the suggestions that I could find in Apple Support and the suggestions that I was emailed from Apple's support techs. I unistalled all Apple software and reinstalled iTunes multiple times, and still could not access the store.
Your suggestion is the only "cure" that I have found.
I thank you, my iPod thanks you, and my iPhone 4 thanks you for taking the time to post this fix.

Why can't i access the itunes store on Windows 7 64 bit? I tried deleting and reloading itunes with no luck and turning off anti-virus

I cannot access the itunes store although I can open itunes. It says I have a conflict but provides no details? No error message is provided? I have a windows 64 bit computer
I would like to purchase more songs but this is no longer possible!

Hey khedhuntr,
I would go through the recommended troubleshooting steps in here to see if that resolves the connection issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
All the best,
Delgadoh

TS2753 i have removed iTunes and re-installed the latest version for Windows XP and still can't access the iTunes store; is there any way to get access to the iTunes store again?

I am unable to access the iTunes store for the last two months, I've tried removing the software and re-installing the latest version for Windows XP and still no access; is there a solution that would allow me to get access again?

If you haven't got a backup copy and if it's still in the store then you can try contacting iTunes support and see if they will grant you a re-download (there is no guarantee that they will) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

ITunes 11.1.1.11 will not access the iTunes Store on Windows 8.

I had issues with the new iTunes since they made changes for iOS 7. Today I installed the updated iTunes 11.1.1.11 and still have issues with it on my Windows 8 computer. When I try to access the iTunes Store, it starts to load and when it is about to open, it errors out and shuts the iTunes program down completely.
Tried to delete iTunes. Rebook the computer, Reinstall iTunes and Reboot the Computer and tried to open the iTunes Store again with the same results.

These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? Are they also 80073712, or some other number? (If they're another number, what number are you getting?)

Why iTunes 10 crashes when accessing the iTunes Store?

iTunes 10 is local working well after starting. I can play all my music, videos , etc. When I like to access the iTunes store iTunes crashes without any warning.
What can I do, to fix the probleme?
Thanks in advance.
skipper2

I am running iTunes 10.1.2 on Mac OS 10.6.6
All my home sharing is turned off as is Genius (which was causing crashes on startup). I don't share my library. In fact I'm pretty sure I've turned off as much as I can.
If I access the iTunes store, iTunes crashes.
If I run Genius, iTunes crashes
Sometimes if I plug in my iPhone, iTunes crashes (I think it's going out to the network to find updates)
If I download a podcast or subscribe to a new podcast iTunes works OK.
If I turn off my network iTunes runs fine.
It seems that whenever iTunes talks to Apple's servers it crashes.
Here's what was posted to /var/log/system.log when iTunes crashed trying to access the iTunes store:
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199]: catchmach_exception_raise_stateidentity(): PID: 1656 thread: 0x10c67 type: 0xa code: 0x76044 codeCnt: 0x2 flavor: 0x76054 old_state: 0x7605c old_stateCnt: 0x2c new_state: 0x7702c new_stateCnt: 0x77028
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199] (com.apple.ReportCrash.Self[1656]): Job appears to have crashed: Trace/BPT trap
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199]: catchmach_exception_raise_stateidentity(): PID: 1655 thread: 0xbfa7 type: 0xa code: 0xbfffe49c codeCnt: 0x2 flavor: 0xbfffe4ac old_state: 0xbfffe4b4 old_stateCnt: 0x2c new_state: 0xbfffe9bc new_stateCnt: 0xbfffe9b8
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199] (com.apple.ReportCrash[1655]): Job appears to have crashed: Trace/BPT trap
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199]: catchmach_exception_raise_stateidentity(): PID: 1598 thread: 0xbfab type: 0xa code: 0xbfffe49c codeCnt: 0x2 flavor: 0xbfffe4ac old_state: 0xbfffe4b4 old_stateCnt: 0x2c new_state: 0xbfffe9bc new_stateCnt: 0xbfffe9b8
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199] ([0x0-0x134134].com.apple.iTunes[1598]): Job appears to have crashed: Segmentation fault
Hopefully someone from Apple reads this forum and can let me know of a fix.
Mark

Accessing the iTunes Store crashes iTunes (Windows XP)

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