Accessing the music store in the first place

everytime i click "music store" on my list it goes to the music store, but when i enter a song in the search thing, it keeps saying that there are all of these different errors. So I wait and try later, it still doesn't work. This has been happening for a few days now and I'm getting a bit angry. What is going on here?

Here is how I fixed Error 5002. . .
I shutdown iTunes.
I logged into my .Mac account via Safari. I went into my profile and checked that the credit card info was up to date. (It was.) Then I logged out of .Mac.
I reloaded iTunes. I went back to purchase Lost video. I logged in and it directed me to a screen telling me that my credit card info was about to expire. It was not. . the card was good for several more years but. . . .
. . . it need that security code on the back of the credit card. I put that in and then hit OK. It updated my profile.
I then went back in hit "Buy' again and it started to download. Took all of 1 minutes on work Broadband.
Hope this helps. . . .

Similar Messages

  • Error - Could not complete the music store request, the store may be busy .

    I get the error "Could not complete the music store request, the store may be busy, check your internet connection or try again later." I have uninstalled and reinstalled,Tried on and off with the firewall, tossed the prefs, tried older and latest versions. It used to work but it hasn't worked in the last few days.
      Windows XP Pro  

    I found the problem to the iTunes Music Store connectivity. When iTunes version 6 is installed, it places a configuration / preferences file in the following location:
    "C:\Documents and Settings\<user>\Application Data\Apple Computer\iTunes\iTunes.pref"
    This file contains several very large keys:
    Preferences:129= (41,826 characters in length)
    Music Store= (1,722 Characters in length)
    Somewhere in these keys is stored are references to userid's, connections or other TCP/IP / internet connectivity objects that are being used when iTunes is installed. By deleting this file, these old setting appear to be cleared out.
    In my case, one or more of the keys in this file appear to have been storing a property from my old dial-up ISP connection that was no longer valid for my new, Comcast cable modem connection.
    Once I deleted this file, and re-started iTunes, it was as if I had never run the software before. I bypassed the option for searching for and importing .mp4's from My Music, and Itunes opened correctly, with full access to the music store. My library and playlists were intact and all is well.
    Apple should re-write the protion of iTunes codes that stores anything pertaning to an internet connection that may change over time. Alternatively, iTunes should either A) Prompt for this information B) Enable user access to this parameter in a settings dialog C) Access this information dynamically at runtime.
    Paul

  • Itunes Could Not complete the music store request, the store may be busy,

    I get the error "Could Not complete the music store request, the store may be busy, check your internet connection or try again later." I have uninstalled and reinstalled, I have complete firewall access to it and I have no clue what is wrong with it. It used to always work but it hasn't worked at all in the last several months.

    hi miles4!
    Could Not complete the music store request
    are you getting an error message number with that message? (i was thinking that the message itself looked a bit like the message that comes with the -50.)
    love, b

  • Could not complete the music store request the store may be busy

    please answer soon

    Maren, I won't rule out the update, but I have seen the servers for the store get overloaded/bogged down during high volumes times where it may take as much as a day before you can get in. I know this doesn't help a lot, but be just a little more patient.

  • Can't access the Music Store.  This thing is driving me nuts!!!

    Ever since installing iTunes V7.x I had stability problems with iTunes and my Video iPod. I finally gave up and rolled back to iTunes 6.04 and restored the iPod to its former firmware. I thought my problems were behind me until I noticed this morning that none of my Podcasts were being updated, even though it looked like it was going through the motions. Every single podcast had a with the message:
    "There was a problem downloading "xxx". The network connection was reset"
    I then tried accessing the Music Store and got the message:
    "iTunes could not connect to the Music Store. The network connection was reset."
    I checked and re-entered my Apple account name and password, but still no go. If I went to the Apple web site directly, then the Apple store, I had no problem logging in. In the early iTune days I had the same "network connection reset" problem, but Apple apparently fixed it. Now here it is again. It is my gut feel that the problem has something to do with the fact that I depend on a satellite internet feed (Hughesnet). I'm guessing that there is some security feature either in iTunes, the Music Store, or both that is getting confused by the long turn-around time (latency) resulting from using satellite, but no way to prove it (unfortunately, due to poor health, I can't get out to try other internet connections).
    Bottom line is I am stuck with an iPod I can't use because I can't access the Music Store. Any ideas?

    Believe it or not I got mine working finally though I'm not sure which of the following steps, if any, did the trick. I posted this problem in the DSLReports forum. Apparently several people had problems though none mentioned iTunes specifically. The 'fix' was to go into the advanced menu and change the proxy port to something other than Port: 87. The idea was that this effectively turns off the proxy server or I should say forces your receiver to not use the proxy server. Well I tried this and didn't see any difference. Rather than screw anything else up I decided to reset the DW7000 thus restoring the original settings. For some reason it all of sudden could finally access the Music Store, update podcasts, etc.; i.e. it started working.
    From what I've read, each time you reset the receiver it goes out an decides on the proxy server to use (not necessarily the same one each time). I'm guessing the proxy server it picked up after the reset was more iTunes friendly. Of course it's possible that it has nothing to do with the proxy server and the reset fixed whatever was wrong. Bottom line, reset your receiver and see if the access problem goes away. If not, try again. It only takes a few seconds so really you have nothing to loose. Kind of obvious when you think about it. What's the first thing you do when your computer is having a problem? Yep, reset.
     20" Intel iMac (2.0GB RAM, 500GB HD + 1.5TB external, 20" Cineama Display) Mac OS X (10.4.7) All tools, no talent!

  • Help - I can't connect to the Music Store anymore

    Today I have had the message "iTunes could not connect to the Music Store. The network connection was reset." This was after it tried for a few minutes. Everything else - playlists, accessing Gracenote CDDB for CDs, playing my songs - seems to be working fine. (It's iTunes 6.0.4).
    It's seems to be suggesting I have an internet connection problem, but I don't! Safari, Mail, limewire, they're all working fine.
    It all happened after I pressed the 'See All' arrow next to the 'Just For You' selection on the front page (which I've never tried before). Earlier today I had a problem with one CD which wouldn't read one track properly which meant I had to 'force quit' iTunes, but I was able to access the Music Store when I relaunched, or at least the front page anyway.
    Since then I have repaired permissions, restarted, but the problem is still there. I have tried other user accounts and the problem is in all accounts. I have had a look in /Library for Preferences or Application Support folders at the System level that might be the problem, but there aren't any. What do I do now - reinstall iTunes 6 (if I still have the DVD)? What happens to all my playlists and songs and purchases and previews etc if I do that?
    iMac G5 17" 1.5Gb RAM   Mac OS X (10.4.9)  

    Ok, this is an update and then I'm going off to bed, so if anyone has any bright ideas I will see them first thing.
    I now wonder if limewire may be the problem, even though it is 'listening' currently on port 33782 which is nowhere near to iTunes or anything else for OS X. Why? Because up until today, I could only connect to limewire during the daytime - evenings and weekends it wouldn't connect and discussion forums suggest that tiscali (my ISP) is one of the worst offenders for blocking UDP traffic at peak times and may be specifically targeting limewire. Today, when I have had the problem with iTunes Music Store, I have been able to connect to limewire all day and all evening, no problems.
    However the problem with this theory is that when I could connect previously to limewire only during the day, I could still connect to the Music Store as well at the same time. So it may be irrelevant.
    I have checked everything else from the article - the discussion boards, keychain access, firewall, it all checks out. So if anyone has any ideas about this, I'd be very happy.
    iMac G5 17" 1.5Gb RAM   Mac OS X (10.4.9)  

  • _Unable to connect to the Music Store

    After upgrading to iTunes 6.0 I can not access the Music Store. The error message I receive is: "iTunes could not connect to the Music Store. The Music Store is temporarily unavailable. Please try again later."
    I have taken the following actions in my attempt to resolve the issue:
    - Installed the latest iTunes version 6.0.4.2
    - Made sure that all windows updates have been applied.
    - Checked proxy settings (I do not use a proxy server)
    - Verified that an allow rule was configured in Windows Firewall
    - Disabled Windows Firwall
    - Disabled my AntiVirus software
    - Uninstalled then Reinstalled iTunes 6.0.4.2
    - Completely reset TCP/IP winsock settings on my laptop
    Other information:
    - My internet connection has not changed.
    - I was able to connect to the Music Store for at least 1 year before this issue.
    - I am having no other issues with iTunes besides not being able to connect.
    Any help is greatly appreciated.
    Thanks
    Compaq Presario 2175 Windows XP Pro
    Compaq Presario 2175   Windows XP Pro  

    I'm another experiencing the same problem. Problems have only appeared recently in last week or two and more since upgrading to the latest itunes version. Have been using the store without problems prior to this and have not made any changes to hardware or system other than auto updates.
    I have emialed Itunes support who responded promptly but with the usual advice and information on system requirements and fixes but nothing has worked. It can take 5 minutes plus to access or gives up with a failure message. Surfing the web and other dwonloads are trouble free. I have since wrtten again and they assure me they are looking into the matter. The only thing I have not yet tried is contacting MS or my ISP. It's a complete mystery and frustrating. Will post any further information.
    Cheers
    Hifi

  • "iTunes could not connect to the Music Store" Error Message

    Hello all,
    I finally got my script running correctly and I can see the front page of my iTunesU site(Yay!). But I am getting an irritating error message, and what is unusual are the circumstances under which I see the error message and the circumstances under which I do NOT see the error message. Allow me to elaborate.
    Scenario #1
    I have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as the "Music Store" page on iTunes gives way to the front page of my iTunesU site. Perfection! This is the behavior I want!
    Scenario #2
    I DO NOT have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as iTunes begins to open and then spits out this error message:
    "iTunes could not connect to the Music Store. An unknown error occurred. Make sure your network connection is active and try again."
    There is also an error number attached to the error message but it changes from time to time with no explanation. Here is the strange part. If I just hit "OK" on the error message my iTunesU site opens fine.
    I've tried this on my home and work computers and a friend's computer and the behavior is the same. Moreover I surfed over to the Stanford iTunesU login page: http://itunes.stanford.edu/ and I get the same behavior(which pretty much rules out in my mind that it is a problem with my script).
    I guess it isn't a huge deal. Worse comes to worse we can tell the students and faculty, if you see an error message from iTunes just hit "OK". But I'm rolling out this slick new iTunesU site and this error message is like a scratch in the paint job. Plus my boss is looking over my shoulder like "what's that error?" and it is starting to detract from the computer whiz kid image I've worked so hard to cultivate
    My possible suspects are:
    iTunes - (Went over to the iTunes discussion board and a lot of people report similar error messages when trying to get into the Music Store but I couldn't find anyone who said hitting "OK" made it possible to proceed)
    My script -(seems unlikely since Stanford has the same problem)
    The configuration on the computers I've tested it on - (But I've tested it on three different computers!)
    iTunesU - If this is the problem I'm hoping you people can help me.
    So has anyone else experienced this?
    Try to login into your iTunesU page with and without iTunes already open. See any error messages or weird behavior?
    Try the same thing on Stanford's site: http://itunes.stanford.edu/
    If you can repeat my result then post it here so Apple will know this is an issue. If you can't repeat my result then post it here so that I might know I need to look elsewhere for the problem.
    Thank you for your kind attention.

    I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
    "iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
    The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
    After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
    Based on this, I think the problem must lie in how Windows registered iTunes, and the handshake just isn't happening properly.
    Ken Newquist
    Lafayette College

  • Error message saying iTunes could not connect you to the Music Store

    error message saying iTunes could not connect you to the Music Store
    Make sure your network connection is active and try again
    someone help!!!!!!!!

    ya, im having the same problem 2, im not sure, maybe the systems down or something, if someone has connected to the music store in the last 12 hrs plz speak up.

  • Enabling Javascript in the Music Store

    Hi All
    I have a problem with the music store at the moment, it keeps saying that it can't run without javascript enabled in internet explorer and it then tells me how to enable it in internet explorer. I have followed its instructions and my java script was already enabled. I tried reinstalling nokia music and it still comes up with the error.
    Does anyone have any suggestions how I can fix this problem??
    Cheers
    Will

    Did you manage to fix this? I know someone with the same problem so would be interested if anyone has a solution

  • How long is the Music Store going to be down?

    I've been using the iTunes music store for a couple years and now, just before I'm about to deploy and need to get a bunch of music, it shuts down. I haven't been able to get anything for 2-3 weeks.
    I click on it and I get "iTunes could not connect to the Music Store. The Music Store is temporarily unavailable. Please try again later."
    Is anyone else receiving that message?
    I turned off both Windows (I run XP) and McAffee Firewalls, but had no effect. Neither did reinstalling iTunes. Currently on a LAN and have never had any issues with iTunes before.

    I also tried checking for updates, but iTunes said the iTunes update server could not be contacted.

  • Cannot connect to the Music Store with X-Mas almost here!!!

    Well, I'm getting an iPod for Christmas and I downloaded iTunes 6 for my computer. When I tried to connect to the music store it said "iTunes could not connect to the music store. The network connection timed out.". Now, I've emailed iTunes help and support about 4 times and no one has helped me and I've already posted this exact topic and it got so old no one knew it was there thus couldn't help anymore. I use AOL Dial-Up, have Norton Antivirus 2004 (no firewall) and have Windows XP firewall, which I tried turning off, but didn't work! Out of all the forums I've seen only 1 person had that problem and it wasn't fixed. Hopefully someone can help me! PLEASE!!! ^_^
      Windows XP   Service Pack 2

    "Does AV stand for anti-virus?? "
    Yes indeed! Good call
    "And no there isn't a proxy server active and even if there was, it says it doesn't apply to dial-up."
    Which is why if it were active it could cause issues. Some ISPs have mucked with them in the past, that's why I wanted to check.
    "Also, is ISP my internet service provider"
    Again, you nailed it. Sounds like we'll get you sounding like a tech geek in no time flat
    I'm still convinced you have a setting in either AOL or the AntiVirus that is mucking things up for you. If I had to bet, (well, it would have been the accelreator, but it wasn't) it has to do with the AOL security center that has been on all the ads on TV recently. I haven't palyed with it, but I might just try to manufacture a reason to go visiting some relatives so I can play with AOL. With any luck, I will have the same issue and be able to figure it out.
    Until then, my advice (and I don't much like it, myself) is to fiddle with the settings for security in AOL. In particular look at firewall settings they might have set up for you, security levels, double check that the accelerator is all the way off, and make sure that the settings in Internet Explorer (IE) don't have anything funny, like a paranoid security level or proxies set up. iTunes gets its info for the web from IE, so something wrong there can cause issues. Even if you don't use it because AOL is your primary browser.
    I'll let you know if I see anything helpful.

  • Help - I can no longer access the music store and I am rubbish on computers

    I know this topic has come up before on this forum but I had trouble following it all! I just upgraded mt itunes (big mistake) and now I can't access the music store. When I try it says that the network connection was refused. I am running Norton but even with eveything disabled it didn't work. I ran diagnostics and got the following:
    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    TOSHIBA Satellite A100
    iTunes 7.5.0.20
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    Current user is an administrator.
    The current local date and time is 2007-12-17 16:25:55.
    Video Display Information:
    ATI Mobility Radeon X1400
    ATI Mobility Radeon X1600
    Mobile Intel(R) 945GM Express Chipset Family
    Mobile Intel(R) 945GM Express Chipset Family
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {7B89FA63-2E9E-4BB7-9D0B-F7C73E66FF1C}
    Description: Intel(R) PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport
    IP Address: 192.168.1.103
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Mon Dec 17 15:24:11 2007
    Lease Expires: Tue Dec 18 15:24:11 2007
    DNS Servers: 194.168.4.100
    194.168.4.100
    194.168.8.100
    Adapter Name: {3B75926A-D6EC-4D56-B234-5EBEF8F8D0E1}
    Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server: 163.1.2.2
    Lease Obtained: Sun Jun 24 10:32:07 2007
    Lease Expires: Sun Jun 24 14:32:07 2007
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was unsuccessful.
    The network connection was refused.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection was refused.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection was refused.
    Secure connection attempt to iPhone activation server unsuccessful.
    The network connection was refused.
    I would be so happy if someone who has a clue about computers could give me some advice!
    Thanks!

    I'm having the same problem. Please help. Keeps saying internet connections timed out. Internet connection is fine. Can someone suggest an idea. Earlier today it let me start downloading songs now I can't get in

  • What is a "browser redirect" ? Why can't I access the music store?

    Hi,
    I just posted a message about not being able to access the music store. I said reconnect when I mean redirect.
    Does anyone know what's going on and why I can't I access the music store? I was able to get on 3 days ago. Thanks to all who can tell me something.
    This is REALLY starting to irritate me.
    Saradonna

    I am also becoming very frustrated. I am new to this forum but after spending the better part of my day off trying to figure out how to make this work I have hit the wall. It strikes me that this should be much easier to access considering that we are looking to spend money. Does apple not want my money? I have tried everything that was recommended in all the sites I have been directed to, to no avail. I am not a computer whiz, so I need specific and simple answers as to how to fix this. I have never been able to access the music store, and each time I try I get the white screen, and a perpetual connection bar. I then have to close iTunes, and reboot my computer to be able to access it again. HELP ME PLEASE!!!
    hp   Windows XP   service pack 2

  • Can't Access the Music Store in a New Country, help!

    I'm studying in Denmark and I can't seem to access the iTunes music store. I don't know if this is because I'm abroad or if its something else. I've tried disabling my firewall, and I've installed the new iTunes 7 and nothing seems to be working. Other computers on my network are able to access the music store. Any suggestions on what I'm doing wrong?

    My bad, I meant that I can't get it to load. Whenever I try it gives me a message saying:
    "iTunes could not connect to the iTunes Store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again"
    Dunno what network settings I would need to change to make this work, my connection is definitely active. I don't know if its a problem with just iTunes or other things as well. I tried using Napster and emusic as a test and Napster wouldn't connect and the emusic downloads failed.

Maybe you are looking for