Accessing web application from users' PC

Hi there,
My server is up and running, appsets are working nicely and everything works perfectly. But I have an issue when accessing the web application from a user PC on the same domain, and I'm not sure if it's down to me or not.
From the users' PC, with BPC for Excel open, I click on the link for BPC Web, and Internet Explorer opens and attempts to take me to the web app. But if the address contains the server name, it doesn't work. If I manually type the IP address in instead it works.
Why is this? Have I forgotten to do something, or is it a DNS problem, or other local IT issue?
I'm sure I've missed something really silly, but can't figure out what!
Any ideas appreciated!
Thanks a lot,
Jason

Hi Akim,
I think this is actually part of a wider problem - I have been testing this on my local PC (over the clients' VPN) and now it works fine. But I just logged onto the clients PC using Webex and I can't get into ANYTHING! Not the Admin client, not BPC for Office, not the web application - nothing.
I think I need to go there on monday and actually go through this with one of their network guys - I'm not convinced that it's a problem with the server anymore!
Thanks for your help - I will keep you posted!
Jason

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