Accessing Windows Remote Assistant

Windows' Remote Access Assistant allows someone to access a PC remotely to help fix a problem/issue. Does anyone know if there is a way or a program that I can use to do this from my Mac? To clarify, using my Mac I want to dial-in to the Remote Assistant to help someone fix a problem on their PC. They are using Windows 7.

I do not know if Microsoft Remote Desktop Connection Mac OS X Client (free)
<http://www.microsoft.com/mac/products/remote-desktop/default.mspx>
works with assistant.

Similar Messages

Show of hands - Who can use Windows Remote Assistance

Have you been able to use Windows Remote Assistance (not Windows Remote Connection) through an Airport Express?
Yes, I have enabled port forwarding, disabled firewalls, enabling the DMZ.
Thanks
Paco

You were right the first time, it's bananas, not milliseconds. ; - )
Regarding multiple ways of doing things in Logic, that is the heaven and h-ell that is Logic. It's what allows people to pull off all kinds of musical stunts in ways that other DAWs wish they could accommodate, and at the same time increases the learning curve tremendously.
Not to minimize your frustrations, but there are far more serious aspects of Logic that need addressing more than common sense things such as displaying units of measurement for fade parameter values. But insofar as customers can tell, the company has turned a blind eye and a deaf ear towards its customers. So for all intents and purposes, Logic is dead. And it will be for some time, until -- and only until -- they surprise us all by coming out with a highly stable, thoroughly tested updated version that works on PPC and MacIntel. But unless an insider is willing to spill the beans about current development/improvements in Logic, we will simply never know what lies ahead.
In the meantime, I would suggest, as did the previous poster, to use automation to create your long fades. Use the fade tool just to fix minor problems or make small crossfades, or to shape the attack of sounds. Use automation for anything that would otherwise resemble a fader move.
-=iS=-

Can I sort PC names in most recent order in Windows Remote Assistance?

When I right-click Remote Desktop, I'm shown a list of recent machines to which I've connected. However, when I bring up Remote Assistance, the machines I've connected to are listed in name order. In most cases, I want to connect to the
machine to which I was most recently connected. Is there a way to change the sort order for this?

Hi,
Please understand this sort order is by design. we can not change it.
Karen Hu
TechNet Community Support

Windows Remote Assistance work?

Hi,
I collaborate with someone far away. I just bought a Mac and have found to my regret that the screen share function works only with other Leopard users. MSN Messenger for Mac does not have the Remote Assistance and Application sharing functions. Does the Messenger running on a Mac, but inside XP or Vista, have the Remote Assistance or Sharing functions?

In the MS Messenger for Mac the Application Sharing and Remote assistance are disabled, so I was hoping before I install XP or Vista on my mac, to find out if it works when running XP or Vista on the Mac. As for why nit, I don;t know. I don;t know why it isn;t on MSN MEssnger for Mac so I was looking for a real world advisor.

Windows 8 Remote Assistance

Hi
Ive signed up to the latest trial of Intune to test on Windows 8 PCs and slates.
I have run in to an issue with remote assistnace. Looks like its not supported any more in Windows 8? See screenshots below, is this the case?
I am running Windows 8 Enterprise.
See
http://technet.microsoft.com/en-us/library/jj662694.aspx
Is this the case?

Okay so Windows 8 has its own built in Windows remote assistance. See below,
So why couldnt MS ingrate this in to the Windows Intune Centre on the desktop? It will be a nightmare explaining to users how to get to Windows Remote assistance tool.
It was nice an easy in the Intune Centre. MS have taken a major step backwards here which do not help the user or the servicedesk.
I now need to add the short cut to the desktop for all users. Crazy stuff. I hope in the next realse MS will add it back in to the Intune Centre.
Sorry Im doing my best not to get angry about this!
http://www.advicehow.com/creating-remote-assistance-invitation-file-in-microsoft-windows-8/
How to Create Remote Assistance Invitation File?
In order to create Remote Assistance invitation file that can be sent to the administrators or helpdesk team via LAN, users must follow the steps given below:
Log on to Windows 8 computer.
Assuming that the computer has been configured to display classic start menu, click Start and from the available menu click Control Panel.
On the opened window under System and Security category click to select Find and fix problems sub category.
On Troubleshoot computer problems window from the left pane click to select Get help from a friend.
On the next window click to select Invite someone to help you option.
On the opened Windows Remote Assistance box click Save this invitation as a fileoption.
Save File
On Save As box type in the name of the invitation file in File name field and browse for the location from where this saved file can easily be located by remote helper.
Alternatively, Save button can also be clicked without making any changes to save the file with the default Invitation name and at defaultDocuments location.
This saved Invitation file must be sent to the helper via LAN.
Once done, on the opened box update the helper with the displayed password that he must type in while creating Remote Assistancesession.
Password
After the helper has assisted successfully, Remote Assistance session can be terminated by closing the opened boxes and Windows.

Remote Assistance & UAC

Hi All,
I would like to use remote assistance to help my staff - after all that's what it's designed for
The problem I am having is that general users are not machine / domain admins.
When they send a remote assistance request to me, for me to do anything more than open notepad or the like the user is prompted to enter admin account creditials - which they don't have - so I have to go find them and type it in directly, hence making remote assistance nothing more than a convoluted support request email system
Is there a way a user can send a request, and the remote helper (that's me) enter the UAC admin credentials instead of the local user? Group policy or something...???
Thanks guys!
Russell.

I found a solution & want to share with you. Please follow the below steps to configure UAC by using group policy so that it can apply to all machine.
Steps 1:Create
an OU (Organizational Unit) on your AD (active directory) & move the machine which you want to apply the GP (Group Policy) for UAC access on remote assistance.
Steps 2:Open
Group Policy Management Console on your AD machine and create a GP & link it to OU which you have created. Give a name to that GP & select edit.
Steps3:
Now go to this location
Computer Configuration > Windows Settings > Security Settings > Local Policies > Security Options
And make the changes as mentioned below
Group Policy setting
Registry key
Default
Changes Required
User Account Control: Admin Approval Mode for the built-in Administrator account
FilterAdministratorToken
Disabled
User Account Control: Allow UIAccess applications to prompt for elevation without using the secure desktop
EnableUIADesktopToggle
Disabled
Enabled
User Account Control: Behavior of the elevation prompt for administrators in Admin Approval Mode
ConsentPromptBehaviorAdmin
Prompt for consent for non-Windows binaries
Prompt for credentials
User Account Control: Behavior of the elevation prompt for standard users
ConsentPromptBehaviorUser
Prompt for credentials on the secure desktop
Prompt for credentials
User Account Control: Detect application installations and prompt for elevation
EnableInstallerDetection
Disabled (default for enterprise)
User Account Control: Only elevate executables that are signed and validated
ValidateAdminCodeSignatures
Disabled
User Account Control: Only elevate UIAccess applications that are installed in secure locations
EnableSecureUIAPaths
Enabled
User Account Control: Run all administrators in Admin Approval Mode
EnableLUA
Enabled
User Account Control: Switch to the secure desktop when prompting for elevation
PromptOnSecureDesktop
Enabled
Disabled
User Account Control: Virtualize file and registry write failures to per-user locations
EnableVirtualization
Enabled
Now run ‘’gpupdate’’ on server & client side to verify. Enjoy
J

Where do I find Offer Remote Assistance on Server 2012 Essentials

Where the heck do I find the Offer Remote Assistance capability in Server 2012 R2 Essentials? (I'm guessing this a just plain Server 2012 thing, but in my case I'm specifically using Server 2012 R2 Essentials.)
From the server console, I want to be able to offer remote assistance to workstations joined to the Essentials domain.
I have the Remote Assistance Feature installed on the server, and I have the group policy configured and active for workstations to allow Remote Assistance. I just cannot find in the Server 2012 user interface (which is of course based on the Windows
8 interface which I have not used yet), where the Remote Assistance option is.
In Windows 7, and Small Business Server 2011 Essentials, which is of course built on top of Windows 2008, I could click Start, then All Programs, then Maintenance, and "Windows Remote Assistance" was a shortcut there.
In Server 2012 R2 Essentials I can't find it anywhere. Even when I display the full Start "Menu" list on the new Start screen I can't find it. "Remote Assistance" does not show up as an option when I try to search for it in
the Start screen search box.
Thank you.

Thanks everyone. I finally found it, but it's far less than obvious in any way. But first to address some of the other comments...
That's funny. The only way I've been able to find the tool on Win7 or Win8 has been to type "remote assistance" at the start menu, and then select the appropriate program.
I just rechecked 3 different Windows 7 PCs and both of my older Small Business Server 2011 Essentials servers (which of course are based on Server 2008). On all of them in the Start Menu, I can click Start, then All Programs, then I have a folder called
"Maintenance", then inside of that I have a "Windows Remote Assistance" shortcut along with several other shortcuts. Of course I know the interface changed in Windows 8 and Server 2012, but it seems odd they'd remove access to the tool
entirely without any way to get to it.
I just did this on my Windows Server 2012 Essentials, and it offered me the right selection, but then when I clicked that I got the message "Windows cannot find 'C:\Windows\system32\msra.exe'. Make sure you typed the name correctly, and then try again."
Funny that it obviously had the shortcut installed, but not the underlying program.
Wim.
I believe it may have been removed from the Server OS in 2012 in favour of using a Desktop to Offer Remote Assistance.
http://blogs.msdn.com/b/hyperyash/archive/2013/01/18/remote-assistance-in-windows-8.aspx
It was 'put back' in R2 so it seems.
Anyway, i went to Server Manager, installed Remote Assistance. Rebooted.
Went to search and found remote assistance.
Yes, mine is specifically 2012 R2 Essentials. After some additional Google searching, it does appear that there is no direct "shortcut" to Remote Assistance in Windows 8, and thus I'm guessing in Server 2012 R2. Everything I find on Windows 8 indeed
says to "search" for "remote assistance" as you guys have suggested and select it from the search results. The problem is that on my 2012 R2 Essentials server, when I search for "remote assistance" I only get one result, as shown
in the first screen shot here, which if I click it takes me to the 2nd screen shot, which is of course not what I want. (That's the settings for the server itself to allow remote connection into the server from outside. I'm trying to go from the server
out to workstations.)
Then i had to go to 'get help' which may be a change from before.
Chose to help from an invite.
Go to advanced options.
Not sure if this is what you want, or need?
Yeah, I knew how to get to the Advanced settings within the basic Remote Assistance tool. The "Invite someone..." option is not showing up in my search results when I search for "remote assistance" as you can see in the above screen
shot.
If I remember correctly, the feature had already to be installed manually in Windows Server 2008 R2, so this is not a new behavior...
Correct, yes, on my SBS 2011 Essentials servers I did have to manually install the Remote Assistance "Feature". But as mentioned above, once I did install the feature, then the "Windows Remote Assistance" shortcut still showed up
under Start/All Programs/Maintenance. At the very least I would have expected it to show up in the search results, which you can see by the above screen shot, it doesn't.
SO HOW DID I SOLVE IT?
I found that if I actually search for "invite someone" then that option shows up in my search results and I can click on it and it launches the remote assistance tool as in Robert's message and screen shots above. I don't know why this
option doesn't show up when I search for just "remote assistance" as in Robert's screen shot above, but it doesn't.
In the end, creating the desktop shortcut for msra.exe /offerra seems to be the most efficient.

Remote Assistance Share Desktop Feature Missing

I'm using a W2k8 R2 server and remote assistance. I cannot get RA Easy Connect to work says Not Available. But I wanted to know if there were some steps I could take where I could share another users desktop without RA sending a ticket and asking for permission.
As the Administrator I would like to select the server, the user, and simply have the ability to control their desktop. Right now without the ticket being issued the feature of controlling the other users desktop does not appear to be an RA option bar.
I also installed the peer to peer feature for easy connect and enabled ipv6 but that only made the easy connect option available so its not greyed out anymore.

Hi,
Thanks for your posting.
Is there any error in event log?
Did you check this article for Remote Assistance in windows server 2008r2?
http://technet.microsoft.com/en-us/library/ee126163(v=ws.10).aspx#BKMK_Overview
Meanwhile, hope this helps:Windows Remote Assistance: frequently asked questions
http://windows.microsoft.com/en-us/windows/windows-remote-assistance-faq#1TC=windows-8
Regards.
If you have any feedback on our support, please click
here
Vivian Wang

How to use a fixed port for remote assistance in windows 8.1 behind a nat router freebox?

Hello,
Before to use remote assistance in windows 8.1, i need to configure my nat router freebox.
But remote assistance ( msra.exe ) use a dynamique port and never the same.
How to use a fixed port for remote assistance ini windows 8.1 ?
And why i can't use easy connect ?
i read that the router must implement the PNRP protocol. I think it's a propriatary microsoft's protocol unknow on my router.
Thanks

Hello,
Very good. It's a big range ( 255 mini from 49152 ) for a single port but if it's the only one possibility...
You are very helpfull ( i don't know if it's a good english but you make me very happy )
Merci beaucoup

Web Access for Remote Desktop on Windows Server 2012

Hello,
i've a Windows Server 2012 without a domain. So i installed the remote desktop session host, the remote desktop license server and the remote desktop gateway as a server role only. All is working fine. Without a domain, no management tools for remote
desktop are available. So i configure the remote desktop via the registry. I define (via registry) some remoteapps, too. All values are copied from a running Windows Server 2008 R2. So the remoteapps are runing.
Now i want to use the new Microsoft Remote Desktop client for Android. To use a remoteapp i must define a remote resource. To define a remote resource i need a url to the web access for remote desktop. So i installed the web access. But if i login to the
web access, i don't see any remoteapp. What's wrong? I've set the ShowInTSWA to 1. What must i do to access an existing remoteapp via web access?
Martin

Hi Martin,
Server 2012 RD Web Access is designed to retrieve published RemoteApps and Desktops from a Server 2012 RD Connection Broker and/or a Server 2008 R2 RD Session Host server. From your description it doesn't appear that you are using either of the above.
I know it is a more complicated set up, but you should consider having a domain, creating a RDS deployment, etc., so that you can use the full featureset as it was intended. You can do it all on a single server if needed. For Server 2012
there is a hotfix that needs to be applied to permit RD Connection Broker to work on the same server instance as active directory.
-TP

Bonjour with Windows -- accessing files remotely

Is there any way to configure Bonjour or Apache to let a friend on Windows access files in my Sites folder just like my Windows computer (on my network) in my house does?
Also, does Bonjour connect straight from my iBook's wi-fi card to another computer's wi-fi card, or does it go through a router first? Is that even relevant?
Thanks for any help with how this whole process works, or alternatives to let my friends access files remotely. (Or me from school, for that matter.)

Is there any way to configure Bonjour or Apache to let a friend on Windows access files in my Sites folder just like my Windows computer (on my network) in my house does?
Also, does Bonjour connect straight from my iBook's wi-fi card to another computer's wi-fi card, or does it go through a router first? Is that even relevant?
Thanks for any help with how this whole process works, or alternatives to let my friends access files remotely. (Or me from school, for that matter.)

Missing Remote Desktop Dialog Box in System Properties Running Under Windows 7 Ultimate SP1 But I Can Still See Remote Assistance Dialog Box

Hello to everyone i am using Win 7 Ultimate SP 1 and when i go to system properties -> remote settings all i get is the remote assistance dialog box and i can't find the remote desktop dialog box. I can see the remote assistance dialog box but i
can't see at all my remote desktop dialog box. Does anyone has any idea???????
i have tried almost anything. I have opened exceptions in windows firewall for remote desktop. I started the remote desktop services manually but nothing happend, i still can't see the remote desktop dialog box and that's odd because i can see my remote
assistance dialog box in system properties-> under the remote tab but as i said i can not see my remote desktop settings.
Plz help.....
Thanks in advance!

Hi,
First, please try the SFC command to check if you any corrupted system files:
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on
Windows 7
If this issue persists, it is recommended to perform system restore to get back to a previous time point to check what the result is:
System Restore - Windows 7 features - Microsoft Windows
Hope it helps.
Alex Zhao
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Can't ask for Remote Assistance on Windows 8.1 client

Hi,
On the Intune Client on a Windows 8.1 machine, I am not able to choose Remote Assistance. The text is not clickable.
Anyone else experiencing this?

Remote Assistance is not currently supported on Windows 8 or Windows 8.1
The text is being changed to reflect that it's not supported and that's coming in an upcoming release.
Thanks,
Jon L. - MSFT - This posting is provided "AS IS" with no warranties and confers no rights.

Remote Assistance like Windows?

Do I have the ability to do remote assistance like in Windows? Thanks.

No. Athough OS X has Apple Remote Desktop client built in to OS X, the person controlling would need ARD software for about $300 or freely available VNC software such as Chicken Of The VNC.
Remote Assistance in Windows makes things a bit easier but it has security problems which is why many companies disable it's use through group policy.

Windows 8/8.1 Remote Assistance

Hi Microsoft
I have seen various post discussing the missing option for Remote Assistance in Windows 8/8.1.
Are there any news if the feature is going to come back or will I have to tell customers to this in another way?
Kind Regards
Hans Chr. Andersen

I know this is very old but I’m trying to clean up old posts. Did you ever solve this? If so it would be good if you could post the solution to assist others. If not, at this
stage, as nobody has answered, I would recommend that you call Intune support if the issue still exists.
You will find your local Intune support number here
http://technet.microsoft.com/en-US/jj839713.aspx
Gerry Hampson | Blog:
www.gerryhampsoncm.blogspot.ie | LinkedIn:
Gerry Hampson | Twitter:
@gerryhampson

Accessing Windows Remote Assistant

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