Accessory not recognized by phone

Hi everyone. I recently purchased the Bad Elf external WAAS GPS that is made for the iPhone, and despite it working with 5 other iPhones I've tested it with, it will not work with mine. The iPhone doesn't seem to recognize it, although I can use a provided cord to charge the phone using a USB interface (using the GPS as an adapter or converter. There is a small light on the bottom of the device that turns on when the GPS is in use, but when attached to my phone, nothing happens. All other accessories I've tried all work correctly. I've tried updating my phone, cleaning the 30-pin port, and even restoring my phone to factory default and starting fresh, but nothing seems to be working. Any ideas?
Thanks,
Mike

Hi Mike,
Brett here from Bad Elf. If you haven't already, please contact us via the Support/Feedback link at http://bad-elf.com and we'll get things straightened out. The fact that it works with 5 other iOS devices seems to indicate it's an issue with your 30-pin dock connector, but we'll probably ship you a replacement just to make sure.
Best regards,
Brett

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