Accidental Damage

I accidentally spilled on my laptop and I have a damage protection plan. I would like to send my adult (30+) daughter in to give it to the Geeks to fix. I am older and it would just be easier if she could help me out. She has the plan number and the laptop, but the plan is in my name. Will they give her any problems, should she take my license as well as hers? we have the same last name.

Hello lakeland47,
Thank you for joining us on Best Buy Unboxed! You ask a great question. I'm sorry to hear about your poor laptop though.
Since you have your Geek Squad Protection plan ID number, your daughter should be able to drop off your computer with your local Geek Squad without any issue at all. For the best experience, I suggest scheduling an appointment before your daughter visits.
I hope this helps. If you have questions or concerns, please let me know. I'm very grateful that you wrote to us!
Regards,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Lack of Accidental Damage Protection (ADP) in Consumer Laptops in Malaysia

Model: HP Envy TouchSmart 15 j137tx
OS: Win 8.1 64bit
Hello HP,
I recently bought an HP Envy Laptop. Based on the price & specifications, I believe that it is one of the high-end products in its line. I intend to use it in long-term, which is why I invested in the high-end side of the product range.
Let me tell you about my nature of work. My job requires me to travel a lot. Meetings and audit are just a few of the regular tasks that I do and of course these kind tasks need a laptop. Therefore I bring my laptop wherever I travel. I am lucky to have all the work sites here in the Klang Valley; therefore I am able to travel using the public transportation. I use the train (LRT) a lot, which understandably puts my laptop under the risk of accidental damage.
When I bought my laptop just a month ago, I missed to consider the prospect of Accidental Damage Protection (ADP) as my insurance policy. However, I believe an established enterprise like Hewlett Packard, which has presence worldwide, would be able to offer its consumer this kind of protection. Boy how I was wrong.
I realized how important the ADP to me based on my job description and requirement and I quickly browsed my laptop web page to look for a suitable HP Care Pack. The word “ADP” did not appear so I called the Sales Hotline. My horror then came true; ADP is not offered in more than 10 HP Care Packs available for my laptop model.
I was shocked as well as enraged to discover this. I was told by the sales representative that the ADP is only available for the enterprise devices. I wonder why HP is not offering the same level of protection to its consumers. I wonder whether the enterprise client is more important than its consumers.
To my eyes, the HP products look good. It feels good. However, the customer service in my opinion is lacking. It is a sad statement but I cannot say that I am a proud owner of a HP machine.
Dissapointed,
Edy

PeerOne wrote:
This is what I call "Read the Fine Prints" carefully before making purchases. Consumers must endowe themselves with knowledge ahead of time before making purchases on anything nowdays. Whether or not they offer it isn't something the users on here can do about it since this is a user forum not a HP support Forum. The reason why the consumer laptop is less expensive is because it doesn't have all those other extra stuff that is why they can sell it less in consumer version. What ever the demand is for inexpensive laptop and less extra stuff there will be a market for it. The consumer themselves must do the homework and find that laptop will best fit their needs and what other extras do they need for their line of work not what is pleasing to eye or least expensive to get.
I agree and admit that part of this is my error on my side.
I take this as a lesson learnt - never purchase an IT device solely based on the specifications; you have to really drill yourself to determine what you really need from your device and it's manufacturer (in my case: ADP). You also have to think long and hard because sometimes customer service is usually something that we think we do not need; usually in early stage or period of the ownership of the device, but if you plan to use it long-term, and especially when you need maximum up time and stable operability, a good customer service is probably what you want to have with your device purchase.

I have a Cracked Back on my iPhone 4. How much is it to fix? Its Accidental damage therefore not Covered by the 1Year warranty.. :(

I have a Cracked Back on my iPhone 4. How much is it to fix? Its Accidental damage therefore not Covered by the 1Year warranty..
I have looked around the site seem to be getting back onto the same page.
also does anyone know what the bluetooth does on iphones I cant seem to use it to connect to people on iphones, Same with Printing pictures It doesnt Allow bluetooth to send them its searches for an 'AitPrinter' ?! What is an air printer, lady in the Apple Shop didnt seem to know.

Out-of-Warranty Service
If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
iPhone model
Out-of-Warranty Service
iPhone 4S
$199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne

Accidental damage or abuse found - service declined ??

i sent my iPod mini in for service on hte click wheel, now my music teacher had previously broke it (he knocked it to the ground and popped hte white top off), i knew it wasnt covered in my warrenty so i didnt send it in for that, but when i just sent it in for hte wheel they said "Accidental damage or abuse found - service declined" WHAT- i paied for shipping and handeling, and now ther are sending my origional iPod back- does anybody know someting i can do?????????????????? please help
~miss moza

http://www.apple.com/support/ipod/service/faq/
"Apple reserves the right to refuse service on iPods that are outside their warranty if damage has occurred due to accident, abuse or misuse. In such event, Apple will return your original iPod to you without providing service, and may hold you responsible for shipping costs, plus any applicable sales tax. See Apple’s Repair Terms and Conditions for details."
Check out www.ipodresq.com.

Will AppleCare protect a new MacBook Pro from accidental damages, liquid spills, etc?

I want to buy a new MacBook Pro 13 inch. I need to know what exactly the extended AppleCare plan covers. Does it covers accidents, and if not how much would it cost to fix the computer if there was one? Please help me!!!! I am choosing between Mac and a Dell!

There is no warranty that covers accidental damage, only defects from manufacturing or generic faults.

Genius bar considers it accidental damage $500 to fix

Just came from a Genius bar appointment for my brothers macbook pro because this morning he complained that the macbook doesn't sit properly on the table.
I looked at it and noticed that top right corner is higher than the other sides, causing it to wobble back and forth.
This macbook was just bought in October so i took it to them and upon one second of looking at it, he deemed it accidental damage and quoted me $500.
I asked for manager, who also refused to budge. Now what can I do? I checked google and there is no complaints department where we can voice our frustration.
The computer has never been dropped. I can notice some signs of damage by looking at the sides of the computer. But it's always been on protective cover. They said the display and the bottom case have to be replaced.
I'm so mad at this poor customer service. I asked them to show proof that we caused this damage. He's like the fact that its wobbly is prove enough.
What can i do now?

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support.
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.
But don't have high expectations.

What will be the cost for iphone 5 replacement which is in warrenty but accidentally damaged.not screen it's just back glass of camera,so what will be cost to fix it or replace the phone in indian rupees, USD will work.

what will be the cost for iphone 5 replacement which is in warrenty but accidentally damaged.not screen it's just back glass of camera,so what will be cost to fix it or replace the phone in indian rupees, USD will work.

If you are in India, contact your local service center for a price quote. I don't know if Indian service centers can replace just the back glass or if they will need to replace the entire iPhone. To locate a service center, see:
https://locate.apple.com/in/en/
Make sure you select "iPhone" for the product time. Only certain service centers can handle iPhones.
Regards.

I accidentally damaged the redemption code so i can't obtain a serial number. I am using an HP pavilion laptop. I am electronically challenged. Please help.

I accidentally damaged the redemption code for Photoshop Elements when I opened the box. I thought i was supposed to peel off the sticker to find the serial number. I am electronically challenged so this while process is confusing. please help. How can I obtain the necessary serial number?

John, let me explain. I recently purchased Adobe Premier Elements from
Staple or Best Buy. When I tried to install it, I was told that I needed
to go to an Adobe web site to get a serial number. There was a piece of
paper in the box that I had purchased that contained a redemption code. As
I went through the process on the Adobe site, I was told that I would be
shown a screen on which I would list that redemption code. Once I had
entered that code, I would be given the serial number required to finish
the installation of the Premier Elements code on my Mac desktop. I went
through the process several times and was never given a screen on which I
could enter the redemption code so I am unable to complete the installation
because I have no serial number.
Please let me hear from you. I spent over $120 for the code and will take
it back to the retailer if I cannot finish the install. This should not be
this hard.
Rusty Edmister
On Sun, Jul 13, 2014 at 6:23 PM, John T Smith <[email protected]>

HELP!my MacBook suddenly has a deadpixel. There's no accidental damage

I have MacBookPro 15 inch mid-2010, suddenly without any accidental damage, there's a deadpixel in my screen. the color is green. one line pixel at the right side. how to fix it?
I found an information that mention a mandatory about graphic card for macbook mid-2010, is that related to my problem?

Welcome to the Apple Support Communities
The graphic card problem has nothing to do with your problem, because your display has got a dead pixel. As it's only one pixel, probably Apple will refuse to replace the screen, but you won't lose anything trying it. Make a backup before taking it in

Does apple care plan cover accidental damage?

Does the AppleCare protection plan cover accidental damage like dropping?

I believe you may be correct - I can't find it available in the UK
Probably a casualty of your wonderful Consumer Protection Act. The US is not far behind.

Ive cracked my ipod touch 4g screen does my waranty cover accidental damage for cracked screens and if it does do i just take it into an apple store for repair?

ive cracked my ipod touch 4g screen does my waranty cover accidental damage for cracked screens and if it does do i just take it into an apple store for repair?

The warranty does not cover accedental damage like a broken screen. However, some time the Genius at the Genius Bar of an Apple store will replace the iPod at not cost. Make an appointment at the Genius Bar and ask. If not under warranty, Apple will exchange yours for:
Apple - Support - iPod - Repair pricing

Refusal of Accidental Damage or External Abuse

So my dog got a hold of my iPod Nano. After he had his way with it, there was considerable EXTERIOR damage but the LCD and click-wheel were fine. The unit also turned on/off and worked fine.
However, I couldn't bear to look at my Nano with little tooth marks and indents so I went on the service microsite and explained the problem with my dog getting hold of the iPod yada yada. I got a confirmaiton email saying that I could send in the iPod and that a fee would be assessed for repair. I got the shipping box and sent out the unit. A couple of days later I checked my status online and it said "Accidental Damage and Abuse-Service Declined".
There is a couple of things wrong with this. I had specified what was wrong with the unit before I sent it in. I also got a confirmation email saying that my unit was eligible for service. I was charged $30 for the shipping and handling of the unit.
Now, I dont see why Apple didnt just change the exterior shell and charge me accordingly. I have had the unit since mid-December '05. There are 3rd party companies that offer the kind of service I am looking for but there is huge problem with that – I WILL LOSE MY ONE-YEAR WARRANTY.
Has anybody had a similar problem with Apple's service dept? Was it solved? If so please help with what can be done.
Mac Mini Mac OS X (10.4.6)

You've basically already lost your 1 year warranty, as Apple won't repair a damaged iPod. The warranty terms and conditions explictly state that accidental damage is not covered. The confirmation email you got saying your unit was eligible for service was automated, and had nothing to do with whatever you typed when you set up repair. Its very doubtful that anyone at Apple ever saw your repair request notes till the unit was in a service technicians hands.

HT204266 does the apple plus plan cover accidental damage to an Ipod

my daughter saved up all her babysitting money and christmas money to buy an Ipod touch....if I buy her the protection plan does it cover accidental damage if she drops it?

You can look this up yourself. There is no Applecare + for ipod.
http://store.apple.com/us/product/MC249LL/B/applecare-protection-plan-for-ipod-t ouchipod-classic

About applecare + accidental damage

should i buy apple care is it worth it because my screen is cracked right now because my stupid brother stepped on it and they said they dont cover accidental damage and i dont know if applecare is worth it since they dont and yeah it expires this sat

NOTE: If you purchased the computer with a credit card, discuss the warranty issue with the credit card company which you purchased the computer with. They are the only ones who can at this point cover the computer after it goes out of warranty with the manufacturer (Apple). If you have Homeowners insurance, place a claim with them. Most cover accidental damage.

I have the first generation iPad and bought the apple care protection. Does it cover accidental damage?

I have the first generation iPad and bought the apple care protection. Does it cover accidental damage?

Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
 Cheers, Tom

Repairs denied due to misuse or accidental damage

Daughter's ipod charging port got damaged and apple won't fix it due to misuse or accidental damage. Does this sound right to anyone? Should I take it to an apple store for repair?

bmmcwhite wrote:
so plugging and unplugging the charging cord is accidental damage?
It can be. Especially if you try to force the dock connector in when it is upside down... That is exactly how my 12 year old grandson broke his 2nd gen.

Accidental Damage

Similar Messages

Maybe you are looking for