Accidental double purchase

I accidentally bought the OX S Lion twice and I asked for a refund for both times. When will I recieve the refund?

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Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

Similar Messages

  • I just accidentally made a double purchase on an audiobook. I downloaded the first one and have the second repeat download on hold. How do I keep from being charged for this extra book I don't need?

    I accidentally made a double purchase on an audiobook. I am not sure what I did wrong but now I have one of the books downloaded and an identical purchase on hold to download...I don't want to pay for this book twice! How do I stop the download or how do I get this adjusted? When I looked in my purchases the book is there twice.

    Please pardon the intrusion…
    Hi,  Diavonex!
    Congratulations on advancing to Level 6!
    At the Water Cooler in the Level 6+ Lounge, we are throwing virtual confetti in celebration of your attainment of Level 6-dom. Would you care to join us at the Water Cooler?
    Towards the bottom of the index on the Apple Support Communities Home Page you soon will find the Lounge link available to you. It should work for you within the next 24 hours if all goes as it should.
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  • I accidently double purchased an album on itunes, can I get a refund?

    I accidently double purchased an album on itunes, can I get a refund?

    Contact iTunes Store Support:
    https://expresslane.apple.com/Issues.action

  • ITunes Double Purchase

    Hello,
    iTunes made a double purchase of a TV episode. How do I get my money back for one of the episodes?
    I decided to try out the Movies and TV Shows section of iTunes and see how friendly the purchasing/viewing process is. I decided to try purchasing an episode of Fringe (I find the good doctor amusing), and upon trying to use PayPal to make the purchase, I was sent in an unbreakable loop of iTunes sending me to PayPal to approve iTunes, and then PayPal linking me back to iTunes to finish the purchase, which is when iTunes proceeded to start the approval process with PayPal all over again.
    After a while, I decided to give iTunes the benefit of the doubt and try another approach and pay directly with my credit card. Upon trying to buy the TV episode, I was asked to verify my account by re-entering the credit card info. I was re-asked to do this every time I tried to purchase the TV episode.
    At this point I was done and decided to do something else. Upon closing the iTunes application that happened to be running on another computer in the house, suddenly the iTunes on this computer showed multiple purchases of the TV episode. I was not impressed.
    Please help me to get my money back. This is very uncool if I have to pay for the same thing twice.

    in iTunes, access your *purchase history* via your account in the iTunes store ...
    ... and make sure you've been charged twice. if so, find the file in question, and click on the *report a problem button*. report the problem. more info in [this|http://support.apple.com/kb/HT1933] support article.
    clicking here should take you directly to your iTunes store log-in window.
    JGG

  • HT201272 I've accidentally deleted purchases from appearing in iCloud, and iTunes will not even let me re-purchase them, let alone make them appear in "previous purchases" to download.

    I've accidentally deleted purchases from appearing in iCloud, and iTunes will not even let me re-purchase them, let alone make them appear in "previous purchases" to download.

    Are the items still available in the store, and if so have you hidden them (hiding and unhiding) ? Not all content types are available for re-downloading in all countries, and if the content provider has removed an item from the store then it also won't appear for re-downloading.

  • I deleted accidentally a purchased mountain lion

    i deleted accidentally a purchased mountain lion from the list of purchase items. How i can search my purchased osx lion?

    Have a look at this:
    http://support.apple.com/kb/HT4928
    particularly the "unhiding purchase" part.
    Maybe this will fix your problem?
    charlie

  • Double purchase

    please help. i recently bought "legend of the seeker" season pass. nothing was downloaded all day. i was browsing my options, and suddenly i somehow bought another pass. now, i cant find where to cancel it, and the telephone help center is closed.
    i read on the faq to go to the report a problem thing, and then give a description of the issue. when i go to report a problem, it just does it for both purchases, and doesnt allow me to say what the issue was. it said there would be a drop down box, and there wasnt.
    the other issue is that when i somehow bought this new pass, the episode i had been waiting for all day was there, but it wasnt showing up on my original pass. it said i could buy the episode for $1.99 im really confused on both topics, and though i would like a response to both, the double purchase is more important.
    i really cant afford (nor need) another pass. any help would be appreciated.

    Hi,
    To request a refund, you'll need to email iTunes Store customer service:
    http://www.apple.com/support/itunes/store/browser/
    I think the "Report a Problem" link is supposed to take you to that page, but in most cases it doesn't seem to great, likely due to popup blockers and security software and the like.
    Regarding the missing episodes, try going to iTunes and choosing the Store menu (at the top) and choosing Check for Available Downloads (in iTunes 8) or Check for Purchases (in iTunes 7 or earlier).
    Hope this helps
    CG

  • Sorry accidental double post !

    sorry accidental double post !

    Is there any chance that the Insert Data Into Excel VI is closing the reference or that it is closed anywhere else (e.g. through a local or by having its owner destroyed)?
    I wouldn't expect the numeric value of the reference to change to 0, but since ActiveX is an external resource, I suppose that it's possible that the probe shows the number only if the resource is actually accessible.
    Try to take over the world!

  • Oops accidental double post

    sorry accidental double post
    Message was edited by: idonthaveoneok
    Message was edited by: idonthaveoneok

    Haven't you had all your cappos today Karsten (or maybe too many)?
    John

  • HT4009 Also the free game draw something it made a double purchase of 1.99 when buying coins As I tether iPad 2 and iPhone 4s. The previous purchase on Cinemax was in the amount  Of 2.99 .... Something I tether. Thank you for your help in advance. Julie A

    Also the free game draw something it made a double purchase of 1.99 when buying coins
    As I tether iPad 2 and iPhone 4s. The previous purchase on Cinemax was in the amount
    Of 2.99 .... Something I tether. Thank you for your help in advance. Julie Ann Coulombe-
    Chew.

    Julie.....
    You are not talking to Apple here ... We are other iPad users like yourself and there is nothing that we can do for you. You will have to contact iTunes Support about any billing issues that you may have.
    http://www.apple.com/support/itunes/contact/

  • I pressed the button twice and purchased the same movie twice on istore.  How do I delete the double purchase and be reimbursed?

    I pressed the button twice and purchased the same movie twice on istore.  How do I delete the double purchase and be reimbursed?

    http://www.apple.com/support/mac/app-store/contact.html?form=account&topic=MacAp pStoreAccountandBilling

  • HT201303 Need money back for a double purchase

    Double purchased a magazine subscription. Need money back.

    These are user-to-user forums, you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Accidentally deleted Purchased Music playlist

    I accidentally deleted Purchased Music playlist, no idea really how, bad computer day. Any suggestions on how to get it back? Without poking through my entire library to load purchases.

    Ok, what about how with the last Itunes upgrade, it deleted all my purchased music from personal CD's! Is Itunes only designed to play music from Apple? I thought it was designed more like Windows Media Player and that any music purchased on the computer would play. I have my ghost playlists still listed in Itunes, but no songs because they have been deleted. My Iphone has all the music, but I can't transfer them to Itunes. The sync only goes from computer to device. Any one here about Senuti? Is it trustworthy?

  • HT201272 the follow are the are double purchase M1KK5K4 9/29/12 M1KJVY3  7/23/12   M1KJV7T 7/17/12   These are not downloading  M1KJX2F 7/13/12  M1KJY7F 8/12/12  M1KWT5  M1KK5K4 9/29/12  M1KKOB3 8/26/12

    the follow are the are double purchase M1KK5K4 9/29/12 M1KJVY3  7/23/12   M1KJV7T 7/17/12   These are not downloading  M1KJX2F 7/13/12  M1KJY7F 8/12/12  M1KWT5  M1KK5K4 9/29/12  M1KKOB3 8/26/12

    No matter how many times you post, no one here can help you numberoneshot. This is a user to user technical support forum.

  • The follow are the are double purchase M1KK5K4 9/29/12 M1KJVY3  7/23/12   M1KJV7T 7/17/12   These are not downloading  M1KJX2F 7/13/12  M1KJY7F 8/12/12  M1KWT5  M1KK5K4 9/29/12  M1KKOB3 8/26/12

    the follow are the are double purchase M1KK5K4 9/29/12 M1KJVY3  7/23/12   M1KJV7T 7/17/12   These are not downloading  M1KJX2F 7/13/12  M1KJY7F 8/12/12  M1KWT5  M1KK5K4 9/29/12  M1KKOB3 8/26/12

    the follow are the are double purchase M1KK5K4 9/29/12 M1KJVY3  7/23/12   M1KJV7T 7/17/12   These are not downloading  M1KJX2F 7/13/12  M1KJY7F 8/12/12  M1KWT5  M1KK5K4 9/29/12  M1KKOB3 8/26/12
    The following are the issues of Double purchases I have and the some of the items that won't down load.  The ones that won't download to my New computer are the books and audio books one or two movies.

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