Accidentally downloaded a movie twice. Now I would like a refund. But Apple makes it impossible. What should I do?

Accidentally downloaded a movie twice. Now I would like a refund. But Apple makes it impossible. What should I do? I am ******.
<Email Edited by Host>

These are public forums so I've asked the hosts to remove your email address from your post - posting it is a good way to get spam sent to you.
You've tried contacting iTunes Support : http://www.apple.com/support/itunes/contact/ , click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption ?

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