Accidentally paid for 2 downloads of an app onto a device

My son downloaded an app onto his iPod and accidentally downloaded the same game twice which shouldn't be permissable. When I try to report a problem, I get a page not found error so there is no way to report a problem with a purchase

Click here and ask the iTunes Store staff for a refund.
(108934)

Similar Messages

If I buy a new mac book can I re download the apps that I have already paid for and downloaded on my current mac book?

If I buy a new mac book can I re download the apps that I have already paid for and downloaded on my current mac book?

Yes. Log into MacAppStore with the AppleID that purchased them.

How do I find the photoshop ap that I paid for and downloaded? All I see is tutorials!!!!

How do I find the photoshop app that I paid for and downloaded???? All I see is tutorials or ads asking me to join or download cloud or photoshop!!
Where is my Photoshop??????

Most browsers have a dedicated folder where they store downloaded files. Have you checked there? What OS are you using? What browser are you using? Did you run the installer? What ads? Where do you see them? Post a screen shot for anything you have difficulty explaining. Most of the time it is easier if we can see what you see.

Once I have paid for and downloaded itune songs, can I burn them to a cd

Once I have paid for and downloaded itune songs, can I burn them to a cd?

Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
Excellent choice of album by the way.

I paid for logic 9 in the app store but it didnt give me the whole thing. why?

i paid for logic 9 thru the app store but it didnt give me the complete version

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
You will need to tell us more. The download didn't complete? The Mac App Store version is not complete? Are there components that are missing? If so, are they possibly separate downloads? How do you know the app is not all there?
We are just users here. Apple isn't here. Apple doesn't answer here. To help we need all the info that you can give us.

How can I get the apps that I paid for on iTunes and the app store I don't have a computer I paid for them using my ipad and everytime I try to redownload them it asks for my card number and when I put the number in it tells me that the number is not a wo

Ok can anyone tell how I can get the apps that I paid for on iTunes and the app store using my I pad because I don't have a computer and when I try to redownload the apps it keeps asking me for my card number and when I give it my card info it says that it's an invalid number when I know that it's not

If you are getting an 'invalid security code' message then is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

I paid for and downloaded a song, but it won't play saying the file could not be found. It says this even when I click on the song IN the itunes store, so I can't even listen to the sample now??

I paid for and downloaded a song, but it won't play saying the file could not be found. It says this even when I click on the song IN the itunes store, so I can't even listen to the sample now??
I haven't kept records of the songs I have paid for, and a number of songs have recently been displaying this message, making me search my computer for them. Most I have been able to find, but this one immediately "disappeared" the moment I attempted to play it after downloading...... how do I either get it back or get my money back???

How did you do this move? Unless you know what you are doing you have to move the whole, complete iTunes folder.
iTunes: How to move [or copy] your music to a new computer [or another drive] - http://support.apple.com/kb/HT4527
Quick answer if you use iTunes' default preferences settings: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Open iTunes and immediately hold down the Option (alt) key (shift on Windows), then guide it to the new location of the library.
Windows users see tip at: https://discussions.apple.com/message/18879381

I just paid for and downloaded the wrong version of Adobe Acrobat X Pro. I downloaded the Microsoft version and I have a Mac running OX Yosemite. How do I get a credit for what I ordered and then reorder the correct Mac version of Adobe Acrobat X Pro

I just paid for and downloaded the wrong version of Adobe Acrobat X Pro. I downloaded the Microsoft version and I have a Mac running OX Yosemite. How do I get a credit for what I ordered and then reorder the correct Mac version of Adobe Acrobat X Pro

If you ordered Acrobat via subscription, then you can use either Windows or Mac version. Just download/install the Mac version, then activate it with your Adobe ID.
If you purchased the perpetual license, then you need to Contact Customer Care bu chat or phone.

48 Hours ago I started to upgrade to Mtn Lion on a now 10 day old IMac - 30 minutes ago I got the email with the content code and redeem code for the download from the app store - it said download was happening, but nothing happened for 30 min - FIX IT!

48 Hours ago I started to upgrade to Mountain Lion on a now 10 day old IMac - 30 minutes ago I got the email with the content code and redeem code for the download from the app store - it said download was happening, but nothing happened for 30 min - HOW DO I (or you) FIX IT!?

This is a User's Forum, yelling at us won't help. You have 90 days of customer support via telephone. Use them as they can interact with their system and hopefully get you back on track. Otherwise take it to them at the Genius Bar and have them make it good.

I have paid for and downloaded season 5 of Breaking Bad and when I try to watch it back on my laptop, it just allows me to watcha 30 second clip. Am I missing something ?

I have downloaded the latest itunes version on my Samsung windows 7 laptop. It is a higher end model. Anyway, have paid for and downloaded season 5 of "Breakin Bad" but when I press "play" on an episode, it only displays a 30 second clip. The download was successful and it says "downloaded" right beside the episode icon.
To be clear, I am trying to playback the episodes on my Samsung laptop ( not an Apply devise )
am I doing something wrong ? This is my first time purchasing something from itunes.

If your library was working on your computer and then popped up empty all of a sudden then this might be what you need...
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2

I just paid for, and downloaded Acrobat Pro, and it 'quits unexpectedly' each time I try to open it-b4 it even gets to the opening menu-. Any solutions??

I just paid for, and downloaded Acrobat Pro, and it 'quits unexpectedly' each time I try to open it…b4 it even gets to the opening menu…. Any solutions??

Did you install it in the administrator account with anti-virus disabled?

How do I watch the movie I just paid for and downloaded ?

How do I watch the movie I just paid for and downloaded
It is apparently downloaded but it just sits there as a still picture and does nothing.

Well, it's funny because Itunes is the only one that does this. It has happened before. Neflix works fine. Hulu works fine. But not Apple.

I paid for and downloaded episode 5 of breaking bad, with 13.58 seconds left, it froze and no matter what I do it will not start again. Any suggestions?

I paid for and downloaded episode 5 of breaking bad, with 13.58 seconds left, it froze and no matter what I do it will not start again. Any suggestions?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Paid for and downloaded music, but cannot play it?

I paid for and downloaded music from itunes store, but now I can't play it... HELP... I have authorized and reauthorized my computer, the songs are showing up in itunes, when I go to info on the songs I am having problems with it shows that I purchased them, other songs downloaded on the same day play w/o a problem. I try to play the songs and nothing, tried to burn them to CD and it won't...

Audiobooks?
ot ibooks?
You are trying to "play" them where?

I accidentally dragged the Lion download from the dock onto my desktop and it disappeared in a puff. This seems to have halted the download as it is now 8 hours since purchase and stuck at 1.75gigs. Help anyone - please?

I accidentally dragged the Lion download from the dock onto my desktop and it disappeared in a puff. This seems to have halted the download as it is now 8 hours since purchase and has stuck at 1.75gigs. Could anyone advise please?

The icon in the dock is NOT the file itself. You simply removed the dock icon. Go into your Applications folder and you'll find "Install Mac OSX..." and you have what you want.

Accidentally paid for 2 downloads of an app onto a device

Similar Messages

Maybe you are looking for