Accidentally purchased a game twice, can I get a refund?
Last night, I bought the Monopoly Plus and Final Fantasy XIV Online. After the purchase, I checked the Monopoly Plus from the PS Store just to be sure that I got it and it says "Purchased". Then I checked the Final Fantasy XIV Online and did not see the "Purchased" note but instead the price is shown as if I have not bought the game yet. Thinking that I have not bought it, I immediately add it to my basket and bought it. To my surprise when I checked my email, it was bought twice and the time of my first purchase was just a few minutes from the second one. Can I get this refunded so I can buy a different game instead? Thanks in advance. I hope I can get a refund so that I can purchase a different one.
melshei wrote:
Hey thanks guys for taking your time to help me.
I tried to get hold of the AE Customer Support but it seems nobody is in at this time but I got the option to leave them a voice mail. I hope that will be a start to solve this issue.
But if there is anything else that I can do regarding this, please do tell me.
Hi melshei,
If you continue having issues getting through to Support drop me an @ mention and I will see what I can do.
SFZ
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