Accidentally uninstalled versamail desktop software

Upgraded to a Centro. Had some hotsync manager issues and uninstalled all Palm software from PC (including versamail) and reinstalled Palm desktop. Solved the hotsync manager issues, but versamail did not return to my PC. Since hotsync, now get error message when i open the mail icon on my centro.
Email has encountered an error (ERROR_MEMORY). Please try again.
How can i get veramail back on my PC? Have run the repair utility on the installation disk with no luck. Any suggestions?
Post relates to: Centro (Bell)

Jjimenez80 you can reinstall Acrobat XI Professional from your Creative Suite 6 Master Collection DVD. If you need a fresh copy of the installation files then please see Download CS6 products.

Similar Messages

Uninstall BB Desktop Software Version 5.0.1.37

BB friends,
I have tried all suggested means to uninstall BB desktop software 5.0.1.37 from my computer. The files do not exist anymore, but the program remains in the control panel program overview.
I am intending to reinstall the version 5.0.1.37 to then uninstall it properly. Could anyone advice on where I can find that very version of the program?
Thanks and best,
lamer01

muneer86 wrote:
hi, i have iphone 4s with version 5.1.1(9B206). im unable to update the version to ios 6? if im updating my phone in middle it says this an error occur while updating . can anyone help me to update my phone to latest version?
Follow the instructions that were already given in this discussion.

Efforts to use, repair, and uninstall Blackberry desktop software failed. Help?

I upgraded from XP to Windows 7, and had to reinstall the Blackberry Desktop software. I'm looking for help to get it working. I've installed version 6.0. i'm on Curve 8330 (Verizon). Below describes mt efforts:
When I run the desktop software, I click "organizer', and then I connect the BB and wait unti the bottom right of the BB desktop software says "connecting...' then "sync". i then click the "configure settings..." and get a pop-up window titled "blackberry data synchronization" with message "operation in progress. please wait". The pop-up window self-disappears. It reappears every time I click the "configure settings..." button. However, this has run for hours. The software appears to be stuck in some sort of infinite loop.
So, I tried to repair the software as follows: Start - Control panel - programs and features - blackberry desktop software 6.0 - Next - Next (Repair is checked) - Install. I get a window titled "blackverry desktop software 6.0" that reads "The feature you are trying to use is on a netword resource that is unavailable. Click OK to try again, or enter an alternate parth to a folder containint the installation package 'blackverry desktop software.msi' in teh box below. Use source: C:\Users\Jim\AppData\Local\Temp\WZSE0.TMP\
. I clock ok and try agin and get the message "the path 'c:\users\myname\appdata\local\temp\wzse0.tmp\blackberry desktop software.msi' cannot be found. verify that you have access to this location and try agin, or try to find the installation package 'blackberry desktop software.msi' in a folder from which you can install the product blackberry desktop software 6.0' I am unable to find this file on my computer, but "windows search" has been less than 100% successful for me in Windows 7. So, I clicked "cancel", and get the following message: "error 1706. No valid source could be found for product blackberry desktop software 6.0. the windows installer cannot continue. So. I click "finish".
So, I try to uninstall the software altogether as followstart - Control panel - programs and features - blackberry desktop software 6.0 - Next - Next (REMOVE is checked) - Next ("Remove all user settings for Blackberry desktop software" is checked.) - Remove. I then get the following message: "error 1316. A network error occurred while attempting to read from the file c:\windows\installer\blackberry desktop software.msi". When I click "ok" to this window - I see "rolling back action" status bar. I then click "finish".
So,my efforts to use the software, repair the software, and uninstall the software have failed. Any advice?
I see no "blackberry desktop software.msi" in the c:\windows\installer\ folder. I am able to view hidden files in Windows Explorer (Tools Folder options... - View tab - "show hidden files, folders, and driver" is selected".
I'll restart my windows search index tonight.
Jim
8330 (Verizon)
Windows 7

Thank you Viciousferret,
I re-downloaded the the 600_b047_multilanguage.exe to my PC using thelink you provided. I then ran it. I then did the following:
selected "NExt",
then "REMOVE" (the options were "repair" and "remove", not "modify" or "uninstall"), then NEXT,
then checked "remove all user settings for blackberry desktop software". then NEXT
then the REMOVE button
then FINISH
So, it appears the uninstall was successful.
The next step of your suggestion was to: "Then proceed with the clean uninstall by performing all the steps: www.blackberry.com/btsc/KB02206" This link provides 5 tasks.
1) The first task includes instructions to ": Uninstall BlackBerry Desktop Software". Should I skip this step because I already did it above? If not, would you please provide the instructions for Windows 7? Only instructions for other operating systems are shown here.
2) The second task is to "remove computer registry entries". The fifth step gives instructions for XP, Vista and 7 64-bit. i use Windows 7 (32-bit). Are you able to provide the instructions for Windows 7? Also, the instructions to back up the registry are: "select My Computer (or Computer in Windows Vista) at the top of the folder structure, click File, and choose Export to export the file to your preferred location.'. When i select start then Computer and then click File (after verifying the "Computer" is highlighted in theWindows Explorer window, I am not presetned with an opportunity to click "Export'. My options are 'add a network location", 'create shortcut (greyed out), "delete", "rename", "properties" and "close". Are you able to provide additional guidance as to how i am failing see "export" when i seemingly follow these instructions?
3) Step 3 gives instructions for deletig folders from teh computer. It also lacks instructions for Windows 7. Are you able to provide them?
4) Step 4 provides a link to follow. that link also lacks instructions for Windows 7 (32-bit). Would you be able to provide instructions for Windows 7 (32-bit) users?

P205 S6267 problem uninstalling blackberry desktop software error 2738

I have been using Blackberry (BB) desktop software on my laptop to connect with my BB Curve 8320 (version 4.5.0.81)
When trying to syncronize with Windows calendar (running vista home premium with sp2) i encountered a problem where the calendar info on the blackberry was sync'd to windows but 16 hours earlier.
I was told by the helpful BB support people at T-mobile that i needed to download version 6.1 of the BB desktop software as this would fix the problem.
i downloaded and installed (they omitted to add that i should have uninstalled version 4.5 before!).
I now have desktop software that still shows version 4.5...... when i open it up. consequently i tried to uninstall using control panel. In control panel it shows version 6.1, but will not uninstall giving me error message 2738 "could not access VB script run time for custom action"
Also tried uninstalling using ccleaner, same result.
Any ideas out there???
Thanks
Ian

I have been using Blackberry (BB) desktop software on my laptop to connect with my BB Curve 8320 (version 4.5.0.81)
When trying to syncronize with Windows calendar (running vista home premium with sp2) i encountered a problem where the calendar info on the blackberry was sync'd to windows but 16 hours earlier.
I was told by the helpful BB support people at T-mobile that i needed to download version 6.1 of the BB desktop software as this would fix the problem.
i downloaded and installed (they omitted to add that i should have uninstalled version 4.5 before!).
I now have desktop software that still shows version 4.5...... when i open it up. consequently i tried to uninstall using control panel. In control panel it shows version 6.1, but will not uninstall giving me error message 2738 "could not access VB script run time for custom action"
Also tried uninstalling using ccleaner, same result.
Any ideas out there???
Thanks
Ian

Issues uninstalling Palm Desktop software (v. 4.2.1)

I am having issues uninstalling the Palm desktop software (v. 4.2.1) from my computer and Palm Support is no longer able to assist me, claiming the problem is too complex and OS-related.
Basically, I wasn't able to remove the software using the built-in uninstall feature so I was told to attempt a manual deletion of all Palm-related files in Terminal. After doing a search for these files via Spotlight, I was given the following directions:
>> On the Terminal application.
Type rm.
Press Space bar on the USB keyboard.
Drag the undeleted files to the terminal.
Press Enter.
Check if the file is deleted. If not, just click anywhere on the desktop and after a few seconds check if the file is deleted.
This method was mostly successful and I was able to remove most of the files that I wasn't otherwise able to from trash. However, several files still remain:
1 - In an original folder labeled 'Palm 00-08-43', there are two applications that cannot be deleted: 'Palm Support' and 'Palm Desktop'. Both seem to be applications based on their generic icon; 'Palm Desktop' indeed opens up as the Palm Desktop application (v. 4.2.1) but the Palm Support file
cannot be opened because it may be "damaged or incomplete".
2 - In an original folder labeled 'Palm', there is an unidentified 'Palm Desktop' file (4.4MB) that cannot be deleted in Terminal either. (By "unidentified" I mean, no default application is specified to open the document.)
3 - Also, when searching for Palm-related files via Spotlight, I get a result for an application 'Palm Desktop Background' whose file path is associated with the unidentified and problematic 'Palm Desktop' file mentioned above in (2). The file path is as follows: Palm>Palm Desktop>Contents>Resources>Palm Desktop Background.
None of these files (whether individually or their folders) can be deleted in Terminal for the same reason, which Terminal specifies as "a directory". I even tried creating a folder and dragging that folder with all the corrupt files into the Terminal application but to no avail. Also, I made sure to run the Disk Utility to repair and verify disk permissions during this process.
Can anyone help me figure out why those specific files or "directories" cannot be easily deleted? The problem sounds complicated so if anyone knows where I might be able to seek assistance, that would be helpful too. Thanks!
iBook G4 14-inch SuperDrive (M9848LL/A) Mac OS X (10.4.8)
iBook G4 14-inch SuperDrive (M9848LL/A) Mac OS X (10.4.8)

What problem are you trying to solve? If you want to remove all signs of the Palm desktop software, what I did was open up a finder window, and then I searched for "Palm" and deleted everything that came up, except the Palm folder in my Documents folder.
Until I finally divorced myself from using the Palm desktop software, I had to repeat this operation several times.
The Palm desktop software is absolutely horrible. I suggest you move to Missing Sync by Mark Space software or use Apple's built-in iSync and forget about the Palm desktop software. You can get Missing Sync online from http://www.markspace.com

Error when trying to uninstall blackberry desktop software

I have a blackberry storm and I was having problems with the desktop manager and media manager. I have tried to uninstall it and I get an error 2738 and it says could not access VBScript run time for custom action and it will not uninstall. Please help because I am no longer able to sync, import or export pics from my storm to my computer.
Solved!
Go to Solution.

Hi and Welcome to the Forums!
Here are the clean uninstall instructions, I hope they help...
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB02206&slic...
And here's the KB about the 2738 error:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB03490&slic...
Hopefully those will get you going!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop Software 6.0 will not open

Desktop Software 6.0
On load:
"Application has generated an exception that could not be handled"
Process ID=0x7ac (1964), Thread ID=0x780 (1920).
I have uninstalled the desktop software and Microsoft .Net 3.5 SP1 and reinstalled both and continue to get the same error.
Anyone getting the same error or know how to get the software working again?

Hi adelwaleed and Erumara! Welcome to the BlackBerry Support Community Forums!
This article may help you in regards to the Microsoft .NET framework problem you're having:
KB17001 - BlackBerry Desktop Software requires Microsoft .NET 3.5 SP1 to be installed
Let me know if this works for you!
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Desktop Software crashes when clicking on "Configure Settings"

Hi,
I am a Blackberry newbie having bought my first one yesterday: a Bold 9780.
I installed the Desktop Software that came with the CD on my notebook running Windows 7 Professional. When Desktop Software started up after installation, I immediately got an error message that said "Rim.Desktop.Autoupdate has stopped working" and it then tries to search for a solution which didn't work.
However, Desktop Software managed to open up nicely despite that problem. In the main window, I went through the setup procedure as prompted. But when I got to "Organizer" and click on "Configure Settings...", it will attempt to do so but will crash with a message saying "Black Berry Desktop Software has stopped working". I have tried it several times and had the same response.
I have spent close to 8 hours through the night reading through all the message and forums here and on other websites and have tried countless ideas: clean uninstall and reinstall, register DLL files, etc. but nothing works. I have even tried installing the previous version 5.0.1 which also has some issues with being unable to open device database or something like that.
Getting this desktop software working is very important as I need to import all my work contacts from Outlook 2007 to my new 9780.
I am really at my wits end and would appreciate any help.
Thanks so much.

Hi, thanks for the reply. I tried the steps mentioned at the sites you linked but none of them helped at all. Upon further searching, I found a KB article mentioning that the crashing issue has been escalated with no solution as yet. It recommended that DM 5.0.1 be used instead.
So I did a clean uninstall of Desktop Software 6, downloaded DM 5.0.1 and went through the setup as documented. Did a sync and encountered a new problem. I check through and found some articles that recommended I try to narrow down the problem. I managed to sync my "task" and "notes" list on Outlook 7 with the BB Bold 9780 with no issues. But when I tried to sync the "Calendar" and "Address Book", it failed. Opening the log file, I discovered this error:
On 12/05/2010 21:59
One-way sync from Microsoft Outlook Contacts to Device Address Book
First System: Device
Second System: Microsoft Outlook
Second System File Name: Address Book
Conflict Resolution: Notify
Device Data Source: "Default"
--> Failed to open device database!
Total Inputs From First System: 0
Field mapping used for translation:
   Device Microsoft Outlook
   First Name ---------------------- First Name
   Middle Name --------------------- Middle Name
   Last Name ----------------------- Last Name
   Title --------------------------- Job Title
   Company Name -------------------- Company Name
   Work Phone ---------------------- Business Telephone Number
   Work Phone 2 -------------------- Business Telephone Number 2
   Home Phone ---------------------- Home Telephone Number
   Home Phone 2 -------------------- Home Telephone Number 2
   Other Phone --------------------- Other Telephone Number
   Work Fax ------------------------ Business Fax Number
   Mobile Phone -------------------- Mobile Telephone Number
   PIN ----------------------------- User Defined String 1
   Pager --------------------------- Pager Number
   Internet Address1 --------------- Email1 Address
   Internet Address2 --------------- Email2 Address
   Internet Address3 --------------- Email3 Address
   Address1 ------------------------ Business Address Street 1
   Address2 ------------------------ Business Address Street 2
   City ---------------------------- Business Address City
   State/Prov ---------------------- Business Address State
   Zip/Postal Code ----------------- Business Address Postal Code
   Country ------------------------- Business Address Country
   Home Address1 ------------------- Home Address Street 1
   Home Address2 ------------------- Home Address Street 2
   Home City ----------------------- Home Address City
   Home State/Prov ----------------- Home Address State
   Home Zip/Postal Code ------------ Home Address Postal Code
   Home Country -------------------- Home Address Country
   Notes --------------------------- Body
   Interactive Handheld ------------ User Defined String 2
   1-way Pager --------------------- User Defined String 3
   Salutation ---------------------- Title
   Web Address --------------------- Web Page
   Direct Connect ------------------ Radio Telephone Number
   Categories ---------------------- Categories
   Picture ------------------------- Contact Photo
   Birthday ------------------------ Birthday
   Anniversary --------------------- Anniversary
   Nickname ------------------------ Nick Name
   Home Fax ------------------------ Home Fax Number
Internal Error #4238.
Translation Canceled!
Again I googled it and came up with nothing that worked. Stuff I tried:
1) Cleared the database using the "Advanced" function in "Backup and Restore" but that didn't help either.
2) Deleted the "IntelliSync" folder and re-configured the sync and tried it again. Nada.
3) Created a new empty profile on Outlook 2007 with no calendar or address book entries just in case there are some corrupted entries there, reconfigured DM 5.0.1 to sync from that and overwrite all data on my Bold 9780 and that didn't work either.
4) To be sure, I even tried to sync from Yahoo. And those DM did successfully log in, the same error as above pop up.
I would hazard a guess that DM 5.0.1 is not able to open the Bold 9870's database. Not sure why.
I think I should mention at this point that I am using Windows 7 Pro Edition and Outlook 2007. I am not using any enterprise nor any wireless sync. All I am trying to do is to get my address book and calendar entries onto that DARN Bold 9780 with the supplied cable.
I am thinking that maybe DM 5.0.1 may not be able to access the database on my Bold because it's running OS6.
Any ideas?

Desktop software keeps freezing

Hey Guys.
Normally I'm using Linux - but not for my BB at this moment - just bought it.
Unfortunably I'm having huge problems with the desktop software.
Neither on WindowsXP pro or Windows7 Ultimate I'm able to connect using USB to my BB.
(keeps saying connecting in the buttom rigth corner)
I type in the Passwd on the unit and screen - and then nothing happends!
Cannot see which contacts, Apps og files I got on my BB.
I've tried several times uninstall the desktop software and then reinstall after a reboot - But still the same thing happends each time!
Have you got any idea for this problem!
PBJ

Did you find a fix? I have been having this problem with my 9810 since I got it. It is a bug in the 'social feeds' app. there are 2 things you can do,
1) delete the social feeds from your handset if you don't use it
2) set the DM to perform a 'custom back up' put a tick next to all the items apart from social app and smart card, it is not hanging on the smart card back up but the social feeds is next alphabetically.
To perform step 2 I had to connect my BB and cancel the back up BEFORE it reached the hanging point.
It's worked for me so I'm a happy user again! Can't take the credit though for this work around, see this link if you have any further problems.
http://forums.crackberry.com/desktop-manager-f153/dm-freezes-backing-up-smart-card-options-refuses-c...
jon.

Desktop software and playbook

I am running windows XP Professional service pack 3 on my corporate laptop- Installed and uninstalled the Desktop software 3 times will not recognize my playbook or sync up. Sends an error message saying thier is a rim transcoder issue. Help any ideas- the whole purpose of buyng the PlayBook for me was productivity for work and at this point it does not work with my lap top. Looks like in reading the forum this has been problem with Rim for years. Know wonder apple has kicked the **bleep** out of them, device maker who was not software or services capable company. Anyway suggestions to get this thing fuctional would be greatly appreciated
Thanks,
Todd

Yup

Blackberry Desktop Software - Stops working at the end of synchronization

During synchronization, the same handful of calendar conflicts come up. After clearing them, and at the very end of synchronization, I get a pop up that "Desktop Software stopped working"...info fades out and the only option is to hit a CLOSE button which shuts down the software.
I no longer receive the synchronization report and although most data does sync, I am trying to determine the cause of this.
This is the only forum I can find. I do not see a Blackberry support anywhere...

Hello,
What is the version of the BlackBerry Desktop Software?
Have you tried to uninstall the Desktop Software and download and re-install the newest version of BlackBerry Desktop Software?
BlackBerry Desktop Software:
http://ca.blackberry.com/apps-software/desktop/
610_b038_multilanguage.exe
I have edited the post, the previous post indicated "Device" Software which was a typo for "Desktop" Software.

Can't get Desktop Software configured properly to work with Outlook 2007 and Blackberry 8703E

I have a Blackberry 8703E and I have Outlook 2007 on my laptop. I keep trying to install the Desktop software but don't know what option to choose, how to configure it to recognize Outlook, etc. My goal is to be able to sync my contacts, appointments, tasks, etc. between the laptop and my Blackberry. I have no clue what I am doing or how to install and configure the software to work.
Also, I am going to uninstall the Desktop software and want to know what the link is to download the most current version that will work with my phone and my laptop (running Vista). I do not subscribe to the Blackberry service but only want to sync between my computer and the phone.
PLEASE HELP! I am not knowledgeable in this stuff and any detailed instructions would be greatly appreciated!
Thanks a bunch!
Wade Rearic

Don't know if you got your answer by now, but thought I'd try to help.
First, let me preface by saying I use Vista, not XP, but my Outlook is 2007.
Next, you need to be careful as to which versions of the software you use both (a) on your Blackberry desktop and (b) on your Blackberry itself. For example, I use the 8703e via Verizon, but so far the phone's software only goes up to 4.2, which is two iterations short of Blackberry's latest smartphone software. Why do they do this? Because they typically introduce the new software via a new phone via an "exclusive" with a certain carrier, leaving all other users to either salivate or switch to the "exclusive" carrier. Over time (6 months to a year) the "new" software may get rolled out to patient users with (by then) "older" phones, but they clearly want to incentivize consumers to just upgrade to new phones via special carriers.
As for the Desktop software, it is easy to get tripped up here, as Blackberry's download site in not very intuitive for this. Your problem could be that you downloaded and installed a Blackberry Desktop Software that is too advanced a version for your phone. (To add further confusion, the desktop software tends to have version numbers similar to the the phone software, such as "4.2.")
Bottom line: call your help number of your carrier to get the correct info for both sets of software for your phone.
Once all the right software/drivers are installed, the Desktop interface si fairly user-friendly. From a few choices you can backup your Blackberry data; synchronize it (if you are not already doing that wirelessly), etc.
Hope this helps.

New updated desktop software freezes on open

Hi;
I updated my blackberry desktop to the new version yesterday and now I can't do anything-- I open the desktop software and it takes me to the tasks tab saying that i have no calendar and not contacts set up and to start a new calendar. when I try to move to another tab or to the menu bar everything freezes and I need to do a forced quit.
I have installed/unistalled many times.
I am on a mac 10.5.8 and blackberry tour 9630 and the new desktop version
thanks.

Hey alisastein,
Welcome to the BlackBerry Support Community Forums.
I would suggest perform a clean uninstall of BlackBerry Desktop Software:
You will need to remove the following files from the Mac and empty your trash and restart the computer once the uninstall is complete.
/Library/Application Support/BlackBerryDesktop
/Library/Preferences/com.rim.blackberrydesktopmanager.plist
/Library/Preferences/com.rim.blackberrydesktopmanager.plist.lockfile
/Library/Preferences/com.rim.blackberrydevicemanager.plist
/Library/Preferences/com.rim.InstallerLauncher.plist
/Library/Preferences/com.rim.pkg.BlackBerry-Desktop-Software-Installer.plist
/Library/Preferences/com.rim.pkg.BlackBerry-Desktop-Software-Uninstaller.plist
/Library/Preferences/com.rim.pkg.BlackBerry-Device-Manager-Installer.plist
/Library/Preferences/com.rim.RimLaunchAgent.plist
/Library/Preferences/com.rim.Uninstall-BlackBerry-Desktop-Software.plist
/Applications/BlackBerry Desktop Manager.app
/Library/Caches/com.rim.blackberrydesktopmanager
/System/Library/Extensions/RIMBBVSP.kext
/System/Library/Extensions/RIMBBUSB.kext
Then go to www.blackberry.com/desktop and re-download BlackBerry Desktop Software for Mac. Let me know if you run into any trouble.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Macbook Pro, accidentally uninstalled airport card somehow. Reinstalled OS and everythng, appears to be software issue, but I don't know what to do.

Dad's Macbook Pro (10.6.3, from 2010) had perfect wifi, he accidentally uninstalled(?) it somehow, has no idea how he did it.
It said "no airport card installed" when I'd click the little wifi icon on the bar, or go into network settings.
I have wiped hard drive, reinstalled OS, reset SMC and PRAM, to no avail, and now there is no wifi icon at all.
I ran a hardware test (both regular and extensive), and nothing is coming up.
It's like the computer just CAN'T use wifi- I can't select it from any menu, for example:
-in the main "Network" window (under System Pref) it shows only Ethernet and Firewire on the side bar
-when I select the "+" to add a service/interface, only Firewire, Ethernet, Bluetooth DUN, VPN, 6 to 4 and PPPoE appear
-in "Network Setup Assistant" only DSL modem, cable modem, LAN are choices. "AirPort" is there, but is grayed out and cannot be selected.
Airport Untility is still installed, and will open but says unable to find any devices.
And when I ran System Profiler, under Network > AirPort, I have the following
"Software Versions:
     Menu Extra: 6.2.1
     Configd plug in: 6.2
     System Profiler: 6.0
     Network Preference: 6.2.1
     AirPort Utility: 5.4.2
     IO80211 Family: 3.1"
I simply don't know what to do. At first I thought I might need a physical "card" replaced, but hardware test says everything is fine, so I feel it must be software, but I wouldn't know what to try besides what I've already tried- I thought reinstalling the OS would do the trick, honestly, but it hasn't. Please help.

System profiler certainly does suppy information of installed hardware. Not sure why you said it doesn't.
If there is no wifi card found in the syetem then the info I outlined would be there.

Can't uninstall or install RIM Desktop Software

I had the desktop manager on my PC (Vista) and went through the steps outlined in the help areas of this website to uninstall it.   Now that I have deleted the files from my registry I get this error:
Could not open key: HKEY_LOCAL_MACHINE_\Software\Microsoft\CurrentVersion\Uninstall\Blackberry_{EE59E38D-687D-4BBB-89CD-20EA7AEF1EF1E0}. Verify that you have sufficient access to that key, or contact your support personnel.
When I try to re-install it...
Help?

Hi and Welcome to the Forums!
I can't specifically tell what you've tried and not tried, so I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Accidentally uninstalled versamail desktop software

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