Accidently ordered 2 Photoshop Photography Program

Hi, i Accidently ordered 2 Photoshop Photography Program for my account . Could u cancel 1 of the order ? i dont want to be charged twice . My order numbers are :
12051383225 and 12051370425
Thank you

Yes.

Similar Messages

  • Photoshop Photography Program advertised, but not available in Hungary?

    After filling out the order form for Photoshop Photography Program the PS + LR boundle, after processing the payment the website gave an erroe message: Payment System Unavailable and offered me to try again, or place the order over the phone. I have spent about 2 hours total on the phone, mostly waiting and on hold calling a UK based number. Adding up the charge for the minutes calling UK from Hungary, the phone bill might be as much as a full PS license.
    I also spoke to a manager at the sales, I told him my story and he told me that they extended the special, so it did not end on the 2nd of December. The special will remain 'til the 8th of December. He transferred my call to another sales agent. She was helpful, but she couldn't process the payment either. She told me that I can not purchase this type of plan, because ungary is not registered. Whatever that means, it is mindblowing that they advertise the plan that not available from here. What a bunch of BS!
    I am wandering, if anyone has a little more info on this matter!
    Thanks, ZFoto

    What file(s) do you want to associate with Shockwave Player?
    SW player is a browser add-on, not a standalone player.
    You can test it at http://www.adobe.com/shockwave/welcome/

  • Successful Switch From Single CC to Photoshop Photography Program

    Today's the last day to sign up. Use Adobe Chat. Open 24 hrs. day, 7 days. Don't bother with the telephone. Clearly write out your situation, and what you want done. Save the chat dialog, in case you need it later. Look for and save the email confirmations. Here's what worked for me: "I purchased Photoshop CC August 12, 2013 (order # AD0089-----) for $9.99 per month for one year. Since that date, Adobe has offered unlimited $9.99 for the Photoshop Photography Program, which includes additional software. Has my account been upgraded to that newer program? If not, can you please do so? Thank you!"  In my case, the Adobe chatperson was probably juggling multiple chats at the same time. He cancelled my existing CC. Provided me the link to sign up for the Photoshop Photography Program. I signed up, and paid. I received two emails–1. canceling the old  (Your Creative Cloud membership has transitioned from Paid to Free), and, 2. confirmation of the new subscription (We received your payment - thank you! Here are the details about that order for your records). Success.

    Well it’s not easy it seems. Some got help in two minutes others, like us, nothing?????
    Perhaps it only works in the USA not in Europe?
    Regards
    Jean-Luc.
    Verzonden met Windows Mail
    Van: M Angus
    Verzonden: vrijdag 29 november 2013 18:20
    Aan: Pick Axe Photoworks
    Re: How to change from Photoshop CC to Photoshop Photography Program?
    created by M Angus in Adobe Creative Cloud - View the full discussion 
    Hello, same here too. How do I change to the Photoshop offer.
    I have been trying to speak to Customer Services for 2 days now - despite promise to call me back I am still waiting. (At the time of writing I', listening to that damned musak - waiting waiting....)
    Cheers
    Magnus Angus
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  • Change to Photoshop Photography Program

    Hi, I have an existing single app (Photoshop) CC plan and would like to change to the Photoshop Photography Program. How can I do this?

    Hi sharkzahn,
    Welcome to Adobe Forum,
    You can buy the photography CC from http://www.adobe.com/products/photoshop/buying-guide.html
    Special single app pricing on Photoshop CC. Hurry — limited-time offer.
    The present subscription can be canceled without any penalty , you can contact Adobe or you can inbox me the order number of the present CC to get it canceled.
    Regards,
    Rajshree

  • Trying to switch to the Photoshop Photography Program

    Since i'm a CC member already having Photohsop CC and paying £17.58/month, i'd like to switch to the Photoshop Photography Program as i'm a photographer and Lightroom can be amazing for me.
    When i try to submit my request it says to contact the support, so here i am .
    What should i do?
    Thank you

    Hi Lucapisanu,
    Welcome to Adobe Forum,
    Yes, you can buy Photography CC, For a limited time, you can join a special Creative Cloud plan. It includes access to Photoshop CC and Lightroom 5, plus feature updates and upgrades as they are available, 20GB of cloud storage for file sharing and collaboration, and a Behance ProSite. And it's just Rs499.00/month when you sign up for a one-year plan, but you need to join by March 31, 2014.
    https://creative.adobe.com/plans/offer/photoshop+lightroom,
    Please contact Adobe at http://adobe.ly/yxj0t6 to get the present order canceled by providing the new order number, you will not be charged any cancellation fee for the old/existing Order.You can inbox me the new order to cancel the old one without penalty.
    Regards,
    Rajshre

  • Cancel association in the Photoshop Photography Program.

    Hello!
    I need cancel my association in the Photoshop Photography Program, but I can't! How I do?
    Thanks!

    Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • How do i cancel my Photoshop Photography Program

    Hi All
    I have been trying to figure out how i cancel my Photoshop Photography Program and seem to be stuck in a loop. I log in and go to manage then cancel my account and it pops up please contact customer care, i then click this link and it takes me to a webpage that tells me how to do it and i navigate through and click the cancel my account and it then says contact customer care then shows me how to do what i just went through and so the loop continues.
    Anyone from customer service monitor this forum? If yes please tell me how to cancel my account?
    Regards
    Trevor

    Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • Update Credit Card details for Photoshop Photography Program purchased via Digital River

    I need to update my credit card detail for my Photoshop Photography Program subscription.  I am not able to update via the website as I get an error.  I contacted support but they told me to cancel my subscription and order a new one.  I don't accept this as I subscribed to the Photoshop Photography Program which is no longer available.  I should be able to continue the subscription by updating my credit card info but support claims that this cannot be done since the subscription is via Digital River.  Digital River is no help their site and the staff direct me back to Adobe's site which give the error.  I don't accept that I will have to lose my Photoshop Photography Program subscription because of Adobe's choice of a payment processing partner and their inability to update my credit card details - this amounts to a bait-and-switch in my opinion.  How can I update the details?  I've waited three days for another response from Adobe and the subscription will fail tomorrow...

    Make sure that EVERY DETAIL is the same in every place you enter your information
    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
    -Credit card https://helpx.adobe.com/utilities/credit-card.html
    -email address https://forums.adobe.com/thread/1446019

  • Used copy of Photoshop CS3 qualify for Photoshop Photography Program?

    Hi, can I purchase a used copy of Photoshop CS3, that has been de-activated by the previous owner, and then qualify for the $9.99  Photoshop Photography Program subscription?

    Hi Jhon_Conte,
    The product CS3 & after can be used one too.
    I did check the products registered under your email provided here, All the products except Lightroom 5.0 are educational orders which do not qualify for Photoshop+Lightroom CC offer.
    Please let us know if you any other product registered as direct retail purchase.
    Please check the eligibility at http://www.adobe.com/products/creativecloud/faq.html#pslr-bundle
    http://www.adobe.com/store/en_us/popup/offer/ccm_photoshop_app_offer.html
    Please feel free to inbox me privately the serial numkber that you are considering to buy,
    Regards,
    Rajshree

  • Why am I only able to download a trial with the Photoshop Photography Program

    I registered for the Photoshop Photography Program in December - then had to change payment methods. Now my charge monthly is more - and I am unable to download a legit photoshop -only a trial

    Hi Tcom,
    Welcome to Adobe Forum,
    Have you tried logging out & logging back in of the CC desktop app?
    Have you clicked on "license this software" when you get a prompt of purchasing CC?
    Please try these steps, if the issue is still not resolved, do message me privately the order number, Email ID with which it is registered.
    I will follow it up for you.
    Regards,
    Rajshree

  • Adobe CC and Photoshop Photography Program on the same computer.

    Hi!
    I'm currently using Adobe CC (very happy with it!). And I'm also about to install it on a laptop which the EULA allows. However my SO is thinking of signing on the Photoshop Photography Program on the very same laptop.
    1. Is that possible? Does it involve switching users back and forward when she is working there and when I'm working there.
    2. Or is it simply that she can use PS and LR on my installation if she buys the licence so we can use PS and LR simultaniously, get it? she buys the licence but doesn't need to install anything beacuse the software is already there?
    Thanks!

    The Elements 12 shortcut can't find the Elements12.0.exe file so the program will not load.  I can load the editor from its .exe file but not the organizer.

  • I purchased and installed the Photoshop Photography Program last year but my computer crashed and now I need to re-install it again...can someone help?

    I purchased and installed the Photoshop Photography Program last year but my computer crashed and now I need to re-install it again...can someone help?

    Hi Sangeeta,
    For a fresh download on a new hard drive, it's best to start with the CC desktop app. Sign into adobe.com and download it here: creative.adobe.com/products/download/creative-cloud
    You can then launch the desktop, sign in and download PS & LR.

  • I have the Photoshop Photography Program and every time I try open Photoshop CC it asks me for a Serial Number. It keeps saying my trial period has ended. How can I get this working since Adobe doesn't issue Serial Numbers for CC.

    I have the Photoshop Photography Program and now every time I try open Photoshop CC it asks me for a Serial Number. It keeps saying my trial period has ended. How can I get this working since Adobe doesn't issue Serial Numbers for CC.

    Jodie84,
    I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
    Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
    Cheers,
    Kartikay Sharma

  • Does Photoshop Photography Program include use of Typekit?

    I subscribe to Adobe's Photoshop Photography Program and notice that the Creative Cloud desktop application indicates that I can turn Typekit on. However, it's not clear if Typekit is included in my subscription.
    In the Creative Cloud FAQ I see this:
    What is the Adobe Photoshop Photography Program offer?
    This offer includes access to Photoshop CC and Lightroom 5, Lightroom mobile and web, plus feature updates and upgrades as they are available; 20GB of cloud storage for file sharing and collaboration; and Behance ProSite for your own fully customizable professional portfolio. That means you get all the benefits of a Creative Cloud single-app membership for Photoshop CC, but with Lightroom 5 and Lightroom mobile included as well, for a terrific monthly price.
    In the Creative Cloud single-app overview I see this:
    Creative Cloud single-app plans include:
    Full version of one desktop application
    20GB of cloud storage for file sharing and collaboration
    Adobe Typekit library of fonts for use in desktop applications and websites
    Behance ProSite
    Limited access to services
    This seems to suggest that Typekit is included in the Photoshop Photography Program with no additional costs. Can anyone confirm this?

    Hi Wolf Eilers,
    Thanks for your interest in Typekit!  The Photoshop Photography Program includes a Typekit Trial plan, which allows you to sync a selection of fonts from the Typekit library to your desktop and use them on the web as well. 
    If you would like to have full access to all of the fonts in the Typekit library, you would need to upgrade to the Portfolio level. If you would like to do that:
    1) sign in at https://typekit.com/login with your Adobe ID and password
    2) visit typekit.com/plans, and select the "upgrade" option underneath Portfolio. Your Typekit plan upgrade will be billed separately from your Creative Cloud payments. The Portfolio plan is $49.99/year.
    There are links from the Typekit plans page which show you the fonts that are included in each subscription level:
    Pricing | Typekit
    I hope that this helps; let me know if you have any other questions. Best,
    -- liz

  • Upgrading and downgrading between Creative Cloud and Photoshop Photography Program

    I am interested in subscribing to the Photoshop Photography Program, but occasionally need to use Premiere and After Effects - is it possible to "upgrade" from the Photoshop Photography Program to the full Creative Cloud (on a per month basis, as needed), and then "downgrade" back to the Photography Program afterwards? Or would separate accounts be necessary to achieve this?

    Hi BernardB,
    You may switch the plans according to the requirements.
    You may also refer to the link under "Upgrade Single app membership":
    http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
    You may contact our Customer Support also:
    http://www.adobe.com/support/download-install/supportinfo/
    Regards
    Gurleen

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