According to my network provider (Amaysim/Optus) Tethering is enabled, so why do I get this error message "to enable personal hotspot on this account, contact OPTUS"

According to my network provider (Amaysim/Optus) Tethering is enabled, so why do I get this error message "to enable personal hotspot on this account, contact OPTUS"
Amysim/Optus support can not help.
I can not check or change any network settings (no APN settings)
I have synced phone using latest itunes (10.5.3).
Phone software is up to date (5.0.1).
Network settings have been reset.
SIM card has been taken out and put back in.
Phone has been switched off/on again.
Another sim card from virgin works ok (hotspot option is visible and can be turned on/off as required)
The Amaysim/Optus SIM card can be put into another phone (android) and tethering/hotspot works fine.
Can anyone provide solution to this nightmare?

I am having the same issue although i have an iphone 5. I have contacted Live connected numerous times an tried everything imaginable to solve the issue. Is it possibly a handset issue? I cant recieve any help from optus as im with live connected, they cant help me and apple keep telling me to contact your carrier ( live connected). Seems to make me want to switch providers pretty shortly..
please let me know if you can solve your issue and maybe it can help me too..

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