According to our records, this serial number is registered to another Apple ID.

I bought an iMac from an ARC thrift store that had been donated.  When I try to register the iMac to my AppleID to see if there's any Applecare left I get the message "According to our records, this serial number is registered to another Apple ID." 
So how does one register/re-register a device that someone else no longer owns?

You will need to contact Apple by phone and get your issue resolved.

Similar Messages

  • Phone replaced, unable to add/register replacement iphone5s - "According to our records, this serial number is registered with to another Apple ID!"

    Hello everyone,
    A month ago, I had several dark pixels on brand new iphone5s, went to shop to have it replaced. Waited 15 days and finally got replacemnt phone, luckly working fine.
    I loaded backup of the previous phone to it, and noticed that each time when i downloaded new application, I would receive notification e-mail with following content:>>
    Your Apple ID, myid@id..., was just used to download MyScript Calculator - Handwriting calculator from the App Store on a computer or device that had not previously been associated with that Apple ID.
    If you initiated this download, you can disregard this email. It was only sent to alert you in case you did not initiate the download yourself.
    If you did not initiate this download, we recommend that you go to iforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance.
    Regards,
    Apple
    <<
    I logged in to support site with my id, and noticed I have no device assosiated/registered under my acount. So yeah tried to add serial number of newly received phone, and error was displayed: "According to our records, this serial number is registered with to another Apple ID"
    Grrr.. I just spent waiting for 15 days for replacement phone and now this!!! grrrr
    I cannot open support case, as there are no devices assosiated with my account, any ideas how to proceed on this?
    P.S.
    on Icloud and on iphone "locate my iphone" service is activated and working.

    anthonyrayfromqc wrote:
    i have the same problem.
    Same problem? then you need the same answer
    If you believe the information shown for your product is incorrect, you can submit your proof of purchase online or by fax. Your sales receipt is needed for Apple's 1-year limited warranty and AppleCare Protection Plan validation, so be sure to keep it in a safe place. Apple's 1-year limited warranty is the same whether or not you register.

  • If I want to register my iPad 4 at Apple Support Profile and enter the serial number, it says that  this serial number is registered to another Apple ID.

    I only have one Apple ID for my iPhone and my iPad and the iPad is definetly new.
    What can I do?

    It may look new but it's possible that someone have used it before. You may want to take this issue up with the shop that you bought from.

  • My serial number is registered to another Apple ID

    my serial number is registered to another Apple ID, my iphone is new i tried to register my iphone serial number to my id but i got this massege....(According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products. Not sure if you have another Apple ID?)

    Hi MOIA323,
    Registration of your iPhone is not actually necessary since the service and support is actually linked to the serial number of the iPhone, not to you. See this article -
    Do I need to register my Apple product?
    http://support.apple.com/kb/HT5803
    If you feel you need to do so, however, you should contact Apple for assistance. Use the methods shown on this page -
    Contact Apple for support and service
    http://support.apple.com/kb/HE57
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • Adding IOS Device on My Support, serial number is registered to another Apple ID

    I bought a second iPhone and it is unlocked and i can upgrade IOS. iCloud is connected. How can i add this iPhone to My Support. I get this Message:
    According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products. Not sure if you have another Apple ID? Find out.

    I had the same issue.  The phone is still registered to the previous owner under his/her Apple ID account at "https://supportprofile.apple.com/"  Your will need to contact him/her to get it un-registered.
    Hope this helps. 

  • HT201441 dear sir . Ihave bought a dell ipad under serial number DMPKQFF4F186 on 25th of dec.2013,it was packed and seems it was .new,after unpacking i found out it is lock. I just need to know when this serial number has registered in icloud. I will grat

    dear sir . I have bought a dell ipad under serial number DMPKQFF4F186 / UDID : 976ba8f5ba16f665bdf3b1b5ec53a172c9d65381. on 25th of dec.2013,it was packed and seems it was new after unpacking i found out it is locked.Ijust neednto know when this serial number has registered in icloud. I will grateful if you could let me this information. locking forward to your kind response.  With Regards

    Greetings,
    I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
    At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
    The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
    I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
    You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
    Good Luck - Cheers,
    M.

  • The serial number is registered to another person!

    Hello.
    Please tell me what should I do?
    I bought the phone in the store. I use it for almost a year. I wanted to make it to the list of their devices, but the identifier writes that the serial number is registered to another person!
    How to fix it?

    What store did you buy it in? A carrier or Apple or another third party store? I ask because many times some stores sell iPhones as though they are new but referbished or even used...meaning it would have been originally registered to the first buyer... and thus the warranty will also not be full or even expired!

  • I purchased a used Macbook Pro and the serial number is registered to another user.

    How can I register this computer under my name?

    That is not correct as far as the Applecare extended warranty. It has to be transfered.
    1 0 .   T r a n s f e r o f   P l a n
    With Transfer of Covered Equipment to New Owner. Subject to the restrictions set
    forth below, you may make a one-time permanent transfer of all of your rights under the
    Plan to another party, provided that: (a) the transfer includes the original Proof of
    Purchase, the Plan's Confirmation and all of the Plan's packaging material, including
    printed materials and these Terms and Conditions; (b) you notify Apple of the transfer
    by sending, faxing or e-mailing notice of transfer to Apple Inc., ATTN: Agreement
    Administration, MS: 217AC, 2511 Laguna Blvd, Elk Grove, CA 95758, U.S., fax number
    916-405-3655 or [email protected], respectively; and (c) the party receiving
    the Plan accepts the Terms and Conditions of the Plan. When notifying Apple of the
    transfer of the Plan, you must provide the Plan Agreement Number, the serial number of
    the Covered Equipment being transferred and the name, address, telephone number and
    email address of the new owner.

  • My serial number is registered to different apple ID?

    I looked at my 3 apple ID support profiles today and noticed my iPad and iPhone are not registered. When I tried to add them, I get a response letting me know they have been registered to a different apple ID. What? How do I correct this and/or find out the apple ID associated with my devices?

    Hi MOIA323,
    Registration of your iPhone is not actually necessary since the service and support is actually linked to the serial number of the iPhone, not to you. See this article -
    Do I need to register my Apple product?
    http://support.apple.com/kb/HT5803
    If you feel you need to do so, however, you should contact Apple for assistance. Use the methods shown on this page -
    Contact Apple for support and service
    http://support.apple.com/kb/HE57
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • How can Icheck which Apple IDs my serial number are registered to?

    My iPod Touch model A1367 was recntly stolen. I came to iTunes to see if could ever see who has been recently using my device so that I may track it down. I went to My Support Profile > Register & Add Products and typed in my iPod Touch's serial number, but apparently this message comes out "According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products". I was wonderinng if I could see all the Apple IDs that have been used on my iPod. So can I... somehow?

    There is nothing you can do. Apple will not help. Just report it to the po\lice and change the passwords for all accounts used on the iPod.
    Reporting a lost or stolen Apple product

  • Serial Number of my Macbook Pro is registered to another Apple ID

    Hi everyone!
    I tryed to register my Macbook Pro in my support profile and found out that:
    "According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products. Not sure if you have another Apple ID? Find out."
    I don't have any other Apple ID for sure. I've bought my macbook in used condition through some not official organization, that sells used computers. And there is no way to find out former owner.
    What shall i do?

    I found the answer in other discussions, sorry for interrupting

  • I lost my iPhone oversea. It's show offline on find my I iphone. I try to add serial number then it show that this serial number belong to other Apple ID.

    I sent my old unlock iphone to my mom oversea. The package got rip off and all stuff gone include my iPhone. I try to use find me iphone. It's show offline. The I try to get in to Apple ID that register this phone. No any information on the id but fine my iPhone app still show offline. I try to add device on the account the it show that "
    According to our records, this serial number is associated to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other added products. Not sure if you have another Apple ID? Find out
    What can I do?
    I try both my ID or my mom id. It's show the same thing.
    Please help
    thank you

    No, unless you had Find My iPad enabled on it then there isn't any way to try and locate it.
    Have you reported it to the police in case somebody hands it in ? You should also change your iTunes account password, your email account passwords, and any passwords that you'd stored on websites/emails/notes etc., and if it was a cellular model also contact your carrier.

  • Cannot add mac pro to my products as serial number is associated with another

    I cannot add my mac pro to my products as serial number is associated with another Apple ID.???

    This is a User-to-User forum. We have no means to escalate such problems.
    You will have to contact Apple directly, such as Customer Service.

  • HT5787 What do I do if my iPod was stolen and I checked my support profile and when I entered the serial # I got a message saying it has been registered to another Apple ID? Is there a way to find out that Apple ID so that we can locate the iPod?

    What should I do if my iPod has been stolen and when I checked my support profile and entered my serial # and I received a message that the serial # had been registered to another Apple ID account? Is there a way to find out the Apple ID that it was registered to? I have already checked find my iPod and it shows my iPod is offline. I have already filed a police report.

    No, sorry, there is no way you can get that information. The police perhaps could, but it would probably require a court order and it's unlikely the police will go to those lengths unless they have reason to believe that this theft was not an isolated instance and hence worth more of their time than the single theft of an iPod.
    Even if they got the ID, it may well just be yours. Apple's registration database often contains such errors; I get the same message for some of my devices when I know I registered them to my Apple ID and the devices are all still right here.
    Regards.

  • Nike+ dead within warranty period, but 'no record' of serial number

    I'm extremely frustrated with my Apple/Nike user experience.
    My first Nike+ died after very little use (I ran 3 miles 3x/week with it for about 4 months, then put it away for a few months, and when I took it out again, dead). So I bought another kit. I've run with this one for another few months... until on a recent workout I got the 'activity stopped' announcement and yes, another dead kit.
    I bought a replacement sensor, but it didn't link. I then tried my old receiver, from the first set, and it couldn't find the new sensor either.
    Since my most recent Nike+ kit is still well within the 1-year warranty, I went to the Online Service Assistant (as I should have done with the last one) to get this kit replaced. But when I entered my serial number, I got the response: "We're sorry, the number you have provided cannot be found in our records. Please verify the number and try again, or contact us."
    Of course it is nearly impossible to contact them regarding service without putting in a recognized serial number.
    I've now spent $70 on Nike Plus and don't have a working unit. What the heck?! Do Apple people actually ever answer posts on this forum?

    When you sync your Nike sensor with your iPod, then sync your iPod with your computer, the serial number will be sent to Apple. Since you couldn't connect the sersor to your iPod, Apple has no record of the number. I am having the same problems also, but the sensor did connect with my iPod, then I synced it with my computer, and now I don't know how to replace it.

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