Account Alias has disappeared

Dear Apple Support team,
My very cherished email alias, which I cannot mention here for security purposes, has disappeared from my iCloud account. I had not been using that iCloud account for a long time. I just logged into that account to find everything intact just as I had left it except that my very important email alias has got deleted.
The system does not allow me to create it again by saying that "this alias is not available". Astonished, upon sending an email to that alias I received a delivery failure notification saying that the alias does not exist in Apple's system. This means that no one else is using it. Then why would it not allow me to create it? How did it get deleted in the first place?
This is urgent and I am not in a position to make an expensive phone call to the US from India. There is also no chat or email support. I really do not know what to do.
Someone from Apple support please help me. Thank you very much.
VRK

My computer is doing the same thing. I use this feature on every email I send and I have no idea how it went away. I didn't have a problem until MobileMe was launched.
I hope someone has a solution.
I use this feature for my businesses and I can't choose the "from" email to send to my clients so they have no idea who it is coming from.

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