Account annoyingly redirecting me to chinese skype...

Hello. I've had my skype account for some years now. I have always recharged it in the US and I created my account in the US. I've been trying unsuccessfully for some time now to add credit to my account but it redirects me no matter what I do to skype.tom. It is getting annoying, this place only offers calling plans, I want it as I always have used it, pay on the go!, what to do? Please help me remodify this so that I can purchase from the USA website. I even tried connecting trough a VPN US server while in China and it STILL redirects me to the chinese skype. I know that it has nothing to do with the connectivity because I have had to add credit to my sister's account and I can do it through the skype website with no problem. It is just my user name that is stubbornly redirected to china skype.
Please fix this!
thank you
Luis Barrera

Moved.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

Account annoyingly redirecting me to chinese skype when i try to buy credit

Hello. I've had my skype account for some years now. I have always recharged it in the US and I created my account in the US. I've been trying unsuccessfully for some time now to add credit to my account but it redirects me no matter what I do to skype.tom. It is getting annoying, this place only offers calling plans, I want it as I always have used it, pay on the go!, what to do? Please help me remodify this so that I can purchase from the USA website. I even tried connecting trough a VPN US server while in China and it STILL redirects me to the chinese skype. I know that it has nothing to do with the connectivity because I have had to add credit to my sister's account and I can do it through the skype website with no problem. It is just my user name that is stubbornly redirected to china skype.
Please fix this!
thank you
Luis Barrera

Hi,Im interested in replies and advice that you will hopefully get, as i could havewrote your post myself!!! Im having exactly the same problems for the last few months, cant find any useful email addresses, they all bounce back or an error message comes straight back when i hit send! REally startign to annoy me now as our landline bill is huge!!!!!!!!!!!!!!!!!I hope you (and i) get this resolved soon.Sandra

Hacked account. Wondering how to contact Skype sup...

Hi everyone,
my account has just been hacked. The thief has change the password and the email address.
I would like to contact Skype support, but I found only two ways of doing that: this community and the chat support (that is not working at the moment).
How can I get a reply from support? No idea.
I also had some credit on my account, I was worried if Skype saved my credit card data for later, so the new "owner" could charge the account with my card. Is anyone able to give me a feedback?
Solved!
Go to Solution.

Hi, Antoital89, and welcome to the Community,
Unfortunately, you have just realized a principal reason malcontents hijack accounts: to use up the credit or to take advantage of any subscription, and then to top up the credit using the payment method on file. Change your credit card account password immediately if you have not already done so, as well as any third-party payment processing system account if you happen to use one (such as PayPal or MoneyBookers).
To recover your account, you will need to contact Skype Customer Service directly. Try using a different web browser than you typically use; believe it or not, this works most of the time!
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. If you have a Skype Premium subscription, you will be diverted to start an instant message chat with a customer service agent; if not, complete the webform and you will receive a reply via e-mail.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Re: Bizarre Chinese/Skype Manager Emails

Hi - my husband has same problem (we are in UK) and has received same Chinese email with 100 Euros been credited to the account. Our bank has called us to query the credit card transaction and we have cancelled it as it wasn't requested. Also he can't now log in to his Skype account, and attempts to get a new password have failed to get him back into his account. Have you or anyone else made progress?

ebcricketfan wrote:
Hi - my husband has same problem (we are in UK) and has received same Chinese email with 100 Euros been credited to the account.
Hello,
Your account has been hacked.
Please advise the incident here as soon as possible.
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

How to stop the browser redirect me to Chinese version websites?

For example, when I typed in nba.com, it goes to http://china.nba.com/index.html?gr=www. Similarly to bing.com.
In addition, when I shop in any website, the currency shows in CNY other than USD.
I'm using the newest version of Firefox (English version) downloaded from the official website. I run the browser in Windows 7 pro English version. The only personalized setup I made to the system is under the Region and Language, Language for non-Unicode programs is Chinese (simplified, PRC). While this didn't affect other browsers as well as previous version of Firefox. I removed this setup for a while but the Firefox still redirecting the websites to Chinese version.
It really bothered me. I love Firefox. Please help!

Are you located in China? If so, the websites determine your location based on your [https://en.wikipedia.org/wiki/IP_address IP address].
There's no universal way to stop this.
* There might be a special URL you can bookmark that always loads the US version of the site, e.g.
** https://www.bing.com/?mkt=en-US
** https://www.google.com/webhp?hl=en
* You usually have to go into the site's preferences (if available), and set your language and locale preference there. This requires allowing cookies from the site in question to store the setting.
''zhuowang1980 wrote:''
Language for non-Unicode programs is Chinese (simplified, PRC).
Foreign non-Unicode programs might run correctly in the English US locale when launched through Microsoft Applocale.
* [https://www.microsoft.com/en-us/download/details.aspx?id=2043 Microsoft Applocale Utility | Microsoft Download Center]
* [http://www.emreakkas.com/windows-tips/how-to-install-applocale-on-windows-7 How to install Applocale in Windows Vista and later | Emre Akkas]
* [http://opcode0x90.wordpress.com/2008/01/09/patch-for-applocale/ Patch for AppLocale | Opcode0x90′s Blog] (gets rid of the pointless nag screen)

Can't add account, am redirected to mail

I am unable to add ANY mail accounts under system preferences. It hangs and eventually redirects me to mail preferences. Did keychain & disk repairs & reinstalled Mountain Lion. Everything works fine on my other Mac.

I can add it in Mail preferences no problem. I am concerned that not being able to add it as an account might be the sign of a larger issue.

Is my account hacked?sms send by skype send wrong ...

sms send by skype, send zweeds mobile nr instead of my registred mobile nr
if the receiver of my sms respond his sms go to sweden en never come on my mobile
the strange thing is the nr that is transmitted change xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
is my account Hacked????what can I do????
thanks for helping
luc

Hello,
No duplicate posts please. Duplicate removed. This is a public internet site so NEVER post personal information.
Please contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Account Hacked and No Response From SKYPE

My account has been hacked as of yesterday morning. Received the emails indicating that my password and primary email address are changed, and Skype will not allow me to change these; everytime I try to change email or password, it relates it back to my microsoft account, not Skype. In 24 hrs I have tried to reach customer service three times, with no response. I appreciate that there is a "within 72 hrs" clause, but why can I not at least get this account closed/ blocked/ suspended while you wait. This screams of poor customer service as well as a very laissez-faire approach to my security. Please help!

Hi, MAHDPG, and welcome to the Community,
Please do contact Skype Customer Service again. If you were provided a ticket number or identifier, be sure to include it in your follow-up correspondence. We here in the Community are not authorized to access Skype accountholder data, so contacting Skype Customer Service is required.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

SAP HANA Marketplace in HCP account dashboard redirects to an error page

Hello,
The SAP HANA Marketplace seems to be pointing to http://marketplace.saphana.com/hcp which redirects to http://sapappcenter.com/pages/error/errorPage.
Of course the URL can be edited to http://sapappcenter.com/ for it to work, it's just to bring it to your notice.
Cheers,
Vasu

Hello Vinod,
please se update to the latest version your "SAP HANA Cloud Platform Tools for Connecting to SAP HANA Systems" plugin. This issue was fixed in 1.10.0 version of this plugin.
Regards,
Dobri

Trying to buy credit for my skype account redirect...

Trying to buy credit for my skype account for the first time.
Once I click the "buy skype credit" on the .com site, I get redirected to a chinese Skype(?) site.
http://skype.gmw.cn/product/productlist.html
Even with the english translation link, its still trying to sell me credit in RMB..
Is this scammy or right?
How do I stop it redirecting..?

Restart your iPad. Press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPad. To turn iPad back on, press and hold the Sleep/Wake until the Apple logo appears.

I am redirected to Chinese web site to buy Skype c...

As an US customer, (profile indicates I live in Plano, Texas) ever time I tried to purchase Skype credits by clicking on "Buy Skype credits" within Skype, I am redirected to this Chinese web site:
http://skype.gmw.cn/product/productlist.html
It lists all the prices in RMB. When select any of these, it asks me to enter my bank account in China.
What a joke....
How do people in the US buy Skype credits in US dollars? Is that even possible?

zhangla1975 wrote:
As an US customer, (profile indicates I live in Plano, Texas) ever time I tried to purchase Skype credits by clicking on "Buy Skype credits" within Skype, I am redirected to this Chinese web site:
Hello
Our database indicates that you established your account in China which is why you are redirected to this website. To unlink this please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Add Credit page keeps redirecting to Chinese

[Topic title updated by moderator to be more descriptive. Original topic title was: "what's wrong with your add Skype credit pahe?!!~"]
I'm living in Australia, traveling in Hong Kong now. using Australian dollars with my Skype credit, want to add more money into my account. But everytime I click on add more Skype credit, it will redirect me to a Chinese webpage only let me buy us dollars with China money payment.... how can I buy more Australian dollars to my credit????

ahfong98 wrote:
how can I buy more Australian dollars to my credit?
Hello and welcome to the Skype Community.
please contact Skype customer service and ask that your account is unlinked from the Chinese website.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Always redirected to local Skype website of anothe...

Whenever I want to buy a new subscription, I was redirected to a local version of the Skype web site of my home country (which I registered my account with initially). The problem is that it ask me to pay using local bank accounts and doesn't have an option to use up my existing Skype credits. Since I'm now in the US, I don't have a way to pay through them and I also don't want to waste my Skype credits. Customer service responded that the only way to use Skype credits is to send SMS messages or to use them for Skype Wifi (both of which I don't need), and the only way not to be redirected for payment is to sign up for another account (which I want to avoid too because I have a long list of contacts..) I'm pasting my problem here in the hope that someone in the relevant department can see it and provide a way in the future to get around the issue (change account type, select which website to use for payment, etc.). Thanks!

The reason why you are being redirected to a Taiwanese Skype website is either the creation country of your account is in Taipei, Taiwan or you went to Taiwan and logged in using Taiwan’s IP address. Our partner in Taiwan is detecting your account’s IP address, which is why you have been redirected to our partner’s website.
PC Home is a Skype Partner selling Skype Credits and other Skype Products in Taiwan, to provide you with the best possible service, they handle all your payment and customer support in both English and Traditional Chinese. Hence we have migrated to ensure you get the best support.
To fix this issue for you, contact PC Home via their website, visit: http://skype.pchome.com.tw/cs.jsp or email them at [email protected] for the un-tagging of your account. To have it un-tagged, kindly provide them the following documents:
Copy of their telephone bill/statement showing their new address. Kindly remove any sensitive information before sending.
Proof of Identification with the address included.
Justin Yu
Friendly Adviser - Solution maker!

How Do I Close My Skype Account?

Dear Readers,
This question is asked a lot here in the Community, particularly on this message board. Perhaps this topic added here will be helpful.   This FAQ article explains the process of how to remove your Skype account (the blue type is actually a "link" to the FAQ article): https://support.skype.com/en/faq/FA142/how-do-i-close-my-skype-account
First, remember to cancel all active subscriptions. If you think you might be entitled to a refund, please see this FAQ to determine this: https://support.skype.com/en/faq/FA12147/when-can-i-get-a-refund?
Second, remove any saved payment methods from your account dashboard.
Third, remember to change the account status or presence setting to "offline." For your convenience, an abridged version of the FAQ article's text - specific only to removing a Skype account - is copied and pasted below:
How do I close my Skype account?
If you want to close your Skype account, you’ll need to contact us so we can close it for you.
First, make sure you’ve cancelled any subscriptions or recurring payments, and used up any Skype Credit you have. Everything associated with your Skype account – including contacts, purchases and history – will be lost when your account is closed.
Next, contact Skype Customer Service and tell us you’d like to close your account.
It might take up to 30 days for your name to disappear from the directory, but after that, no one will be able to find you in Skype. Your name will still appear in your friends’ contact lists unless they remove it, but they won’t be able to contact you.
In the meantime, you can remove your personal information from your profile to prevent people from finding you based on those details.
Remove your profile information
This will make it more difficult for people to find you in the Skype directory. You can remove or edit all of your details except for your Skype Name.
To remove your profile information:
Change your profile picture and mood message.
If you have a profile picture that identifies you, you might want to change it. In Skype, click Skype > Profile > Change Your Picture… (on a Mac, click your profile picture and then Change Picture) and browse for a different picture.
You can leave a status message saying you’re no longer active on Skype, or giving your new Skype Name if you’re using a different account. Go to Skype > Profile > Edit Your Profile… and then click Enter mood message. (On a Mac, click your name or profile picture and then click Add Mood Message.)
Sign out of Skype.
It’s a good idea to set your status to offline or invisible, and then sign out of Skype on all your devices. Type the chat command /remotelogout into the chat window to sign yourself out of Skype on any other devices you might be using, then sign out on the one you’re using now.
Go to your account.
Sign in to your account on skype.com
Can’t sign in? Find out what to do if you’ve forgotten your username or password.
Go to your profile.
Scroll to the bottom of the page and, under Settings and preferences, click Edit profile.
Edit your profile details.
In the Personal Information section, click Edit.
Remove your information from the Personal Information and Contact Details sections. Some fields are mandatory - replace the info in these with random characters, because you won’t be able to save it if the fields are empty. Click Save.
Please remember this is a one-time request which cannot be reversed.
One more point to keep in mind: removing your account from the Search Directory will not "pull," "remove," "delete," or "retract" instant messages or file transfers that you have previously sent to your contacts. Your account name will still appear on their contact lists, although they will no longer be able to contact you using the account name you have requested be removed.
The last step of the process is to file your request to remove your account with Skype Customer Service.   This final and required step in the process is often overlooked, and we here in the Community are not authorized to process service requests. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of sporadic website issues. Temporarily enabling scripts, disabling browser add-ins that might disable pop-up dialog boxes, and temporarily enabling pop-up dialog boxes may help get you through to Skype Customer Service. If you still experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser.
Look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

additional details and suggestions here;
Deleting Skype Accounts
CONTACT SKYPE CUSTOMER SERVICE   |  HOW TO RECORD SKYPE VIDEO CALLS  | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES   |  WINDOWS PROBLEMS TROUBLESHOOTING   |  SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Account Hacked - Skype Support Useless - NO REFUND...

So my skype account was hacked last week, just found out right now. Luckly my credit card on file had expired so they only ate $8. To make it worse, the Skype login and password change system on the website isn't working properly (even though their heart beat page says its fixed), and Skype support kept trying shift the login problems on me. Oh... and no refunds? Hmmm... well... no more money for you Skype. Not one cent ever again. Its computer to computer chats from now on, and I'll find a better VOIP provider.
So here's the transcript of my "support" chat... useless or very useless? you be the judge...
Connected with John Felix H.
Thank you for contacting Skype Customer Support!
17:51:02 pereljon says,
hi
17:51:03 System says,
Please hold for the next available Live Support Agent.
17:51:33 John Felix H. says,
Hello! Welcome to Skype Live Support! My name is John Felix H. May I have your Skype name and the registered email address on the account, please?
17:52:10 pereljon says,
[email protected]
17:52:14 pereljon says,
pereljon
17:52:53 John Felix H. says,
So I can address you appropriately, may I also have your first name, please.
17:52:58 pereljon says,
xxx
17:53:43 John Felix H. says,
Okay. Thank you for providing me some information here, xxx.
17:53:53 John Felix H. says,
How can I make you smile today?
17:54:08 pereljon says,
I'm locked out of my account
17:54:17 pereljon says,
suspended.
17:54:28 pereljon says,
need to know whats up and get it activated asap
17:55:03 John Felix H. says,
Oh. I am sorry to hear that your account was suspended. I will be more than willing to check this for you here what went wrong.
17:55:58 John Felix H. says,
Let me just ask you. Where are you located right now?
17:56:47 pereljon says,
xxx
17:57:13 John Felix H. says,
In xxxx?
17:57:31 pereljon says,
yes
17:59:08 John Felix H. says,
Okay. When was your last call made?
17:59:51 pereljon says,
not sure... it was probably to mexico.
18:00:07 pereljon says,
I'd have to log in to check
18:00:53 John Felix H. says,
Okay. Please do so.
18:01:19 John Felix H. says,
You can view your call history by signing in to your account:
https://secure.skype.com/account/call-history
18:03:49 pereljon says,
something is up with logging in... very slow... is there a problem with skype?
18:05:39 John Felix H. says,
Oh. Really? I see that our system is working fine here. Connection is good.
18:05:54 John Felix H. says,
Why exactly is the problem you have now/
18:06:03 pereljon says,
Signing in failed. For your security, your account has been suspended. Click here for more information
18:06:13 pereljon says,
Can't log in.
18:08:29 pereljon says,
Hello?
18:08:44 John Felix H. says,
Oh. I am sorry to hear that. My mistake here.
18:09:24 John Felix H. says,
Okay. What month the last was made?
18:09:58 pereljon says,
I think i tried to make a call this month, but I can only check on the account.
18:10:29 John Felix H. says,
Okay. What number was that?
18:10:47 pereljon says,
Its on my skype... its in mexico.
18:10:59 John Felix H. says,
Okay.
18:12:34 John Felix H. says,
There was a call made to Hongkong this month. Is this authorized call?
18:12:40 pereljon says,
No
18:12:59 John Felix H. says,
Oh. Okay. Hold on.
18:14:44 John Felix H. says,
In order for us to reinstate your account, we need to verify some information here.
18:15:22 pereljon says,
yes
18:15:34 John Felix H. says,
Okay.
18:15:59 John Felix H. says,
We need the following information for verification:
18:16:19 John Felix H. says,
1. The first six and last four digits of the credit card used to make your Skype purchase (please do not send the full credit card number)
18:17:03 pereljon says,
xxx
18:17:09 pereljon says,
xxxx
18:17:24 John Felix H. says,
The name of the cardholder as indicated on the card
18:17:31 pereljon says,
xxx
18:17:49 John Felix H. says,
The issuing country of the card
18:18:02 pereljon says,
USA
18:18:09 John Felix H. says,
The billing address on the account.
18:18:30 pereljon says,
xxx
18:19:04 John Felix H. says,
Okay. Thank you.
18:19:29 John Felix H. says,
Please continue to hold. I'll be back.
18:20:14 John Felix H. says,
Thanks for waiting!
18:20:19 John Felix H. says,
To ensure that only you have access to your Skype account, we suggest that you change your password through this link:
https://secure.skype.com/account/password-reset-request
18:20:34 John Felix H. says,
When done resetting password, please confirm here.
18:20:39 John Felix H. says,
I will wait for you.
18:21:55 pereljon says,
that page isn't loading
18:22:29 John Felix H. says,
I am sorry to hear that.
18:22:44 John Felix H. says,
What browser are you using?
18:23:11 pereljon says,
firefox, chrome, safari. tried them all... its not the browser...
18:23:31 pereljon says,
just loaded on firefox
18:23:49 John Felix H. says,
Did you clear your browsing history?
18:25:58 pereljon says,
Looks like on August 6, 2012 12:51:24 AM PDT I received an email from Skype in Chinese or something.
18:26:41 John Felix H. says,
Okay. What was the content of the email?
18:26:55 pereljon says,
The password reset isn't working... the skype login system is still messed up.
18:27:26 pereljon says,
Web Login Problem
By My status Leonas Sendrauskas on August 14, 2012.
We are investigating a problem in our web login process. For the majority of our users that attempt to access Skype through login.skype.com the page will not load. We are working on fixing this and will report once it has been resolved. We are sincerely sorry for the inconvenience this causes to our users.
18:27:41 pereljon says,
I don't know what the content is... I don't know chinese.
18:28:47 pereljon says,
Here it is translated by google.
18:28:48 pereljon says,
This e-mail automatically sent, do not reply.
Hello, Xxxxx
Your Skype account from unauthorized activities
Your account has been suspended.
Skype attaches great importance to the security of your account. We recently discovered that your account has unauthorized activity, for your protection, we have suspended your account.
Learn more about how to re-activate their account information.
Learn more about account protection.
In connection
Skype of all my colleagues
Forgot Password · Account Settings · Help · Terms of Use Privacy
Get Skype Help
You can not reply to this email directly, but you can contact us through our Help plates.
You can also visit our forum.
Protect your password
Skype employees will never ask you for your password via email. Only log on to Skype or our website shopping or check your account, you only need to enter the password. You will always be connected through a secure log in, and we ask that you pay attention to the address of the browser's address bar must begin to https://secure.skype.com, should show a padlock icon, said it is using a secure connection.
Wary of requests for account information or e-mail of emergency action. Carefully address non-routine web site and the site of the unofficial Skype download. Www.skype.com or use the Skype application upgrade feature to get the security updates and product upgrades.
© 2003-2012 Skype Limited.
Skype Inc., 3210 Porter Drive, Palo Alto, California, 94304, USA.
Skype, related trademarks and logos and the "S" marks ar
18:29:24 pereljon says,
The password change page isn't working...
18:30:19 John Felix H. says,
Oh. I am sorry that you are having problem resetting password here.
18:30:39 John Felix H. says,
Let me try to resend you this.
18:33:19 John Felix H. says,
Hold on please.
18:37:14 John Felix H. says,
Please try to reset your password here: http://www.skype.com/go/forgotpassword
18:38:35 pereljon says,
nothing
18:39:59 John Felix H. says,
I am sorry for the temporary issue here.
18:40:39 John Felix H. says,
We advice you to restart your computer and relaunch browser.
18:40:49 pereljon says,
I've tried it on two computers.
18:40:59 John Felix H. says,
You can also try to clear cache again.
18:41:36 pereljon says,
Its not on my side...
18:43:29 John Felix H. says,
We do apologize for the problem here.
18:44:29 pereljon says,
I was able to log in on the skype app on my phone. my skype credit is all gone except for 5 cents
18:45:24 John Felix H. says,
We advice you to reset your password at a later time as we are experiencing technical problem here.
18:45:56 pereljon says,
what about my skype credit
18:46:29 pereljon says,
and how did my account get compromised?
18:48:10 pereljon says,
last call I see on my skype app is 45 seconds on july 31 to "xxx", then before that july 25 for 6 minutes 7 seconds to "xxx", then before that a failed call to mexico.
18:48:19 John Felix H. says,
You do not have to worry about your account as this temporarily suspended and no one can access it
18:48:46 pereljon says,
I just signed in on my iphone and on the skype app on my mac
18:49:02 pereljon says,
but I can't log in on the web
18:51:24 John Felix H. says,
Please log-in to your account on one device and log-out from other device.
18:52:17 pereljon says,
did it.
18:52:24 John Felix H. says,
But let me remind you, you cannot yet call to landline and mobile phone and cannot purchase Skype products as your account is still restricted.
18:53:03 pereljon says,
Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
18:53:49 John Felix H. says,
We do apologize for the incident here.
18:54:22 John Felix H. says,
Unfortunately we are not able to refund any money that may have been lost due to this incident.
Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
For more information on staying secure, please visit:
http://www.skype.com/go/security/
18:54:25 pereljon says,
was able to change my password from within the Mac Skype app
18:55:44 John Felix H. says,
Oh. Really. Just now?
18:56:19 pereljon says,
through the "Show Account" -> "Change your password" on the Skype application
18:56:54 John Felix H. says,
Okay. Thanks. Please hold on a minute.
18:57:44 John Felix H. says,
Okay. We have successfully reinstated your account. You can now purchase Skype products and make calls to landline and mobile.
18:57:48 pereljon says,
Jul 30 03:06 +xxxx $0.080 this call was me.
18:57:55 pereljon says,
Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
18:58:07 pereljon says,
I need a refund of $8.580
18:58:24 John Felix H. says,
By the way, are you a member of Skype Manager account?
18:59:10 pereljon says,
Yes. But it hasn't been used in a while.
18:59:49 John Felix H. says,
Okay. So you are connected to this business account, correct?
19:00:20 pereljon says,
SHould be. But I can't log into the web site.
19:01:44 John Felix H. says,
I am sorry. You cannot log-in yet to your account?
19:01:55 pereljon says,
not on the website.
19:01:59 pereljon says,
the apps work.
19:02:34 John Felix H. says,
I am sorry to here that.
19:02:43 pereljon says,
I'm skype manager for venables bell & partners.
19:03:04 pereljon says,
I still need my refund.
19:03:09 John Felix H. says,
Which device or computer are you using to log-in?
19:03:20 pereljon says,
mac os
19:03:23 pereljon says,
skype app
19:03:49 John Felix H. says,
Are you also log-in to other device?
19:04:15 pereljon says,
was in on my iphone.
19:04:19 pereljon says,
I'm logged out now
19:05:04 John Felix H. says,
Okay. Try to exit Skype app from your Mac and relaunch.
19:05:57 pereljon says,
done... and?
19:06:39 John Felix H. says,
Then try to sign-in to your account with the new password.
19:06:57 pereljon says,
on the website?
19:07:41 pereljon says,
website login isn't working
19:09:14 John Felix H. says,
No. You said you cannot log-in using your application, correct?
19:10:18 pereljon says,
application works. website no. iphone works
19:11:54 John Felix H. says,
I am sorry. Which device are you using to log-in the website.
19:12:12 pereljon says,
Web browser on mac.
19:13:59 John Felix H. says,
Please try to clear your browsing history again on that device.
19:14:33 pereljon says,
just got in
19:16:00 pereljon says,
so what now?
19:17:09 John Felix H. says,
Okay. Great!
19:17:24 John Felix H. says,
So you can now use your account.
19:17:34 pereljon says,
I need a REFUND
19:17:40 pereljon says,
8.580
19:18:01 pereljon says,
I did not call Taiwan on Aug 5
19:18:09 John Felix H. says,
So you need a refund of $8.580 worth of call?
19:18:18 pereljon says,
YES
19:18:33 pereljon says,
And I need to know HOW my account was hacked
19:19:29 John Felix H. says,
Okay. Let me see what we can do here.
19:20:04 John Felix H. says,
Unfortunately we are not able to refund any money that may have been lost due to this incident.
Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
For more information on staying secure, please visit:
http://www.skype.com/go/security/
19:20:42 pereljon says,
Then I'll be canceling my account. You obviously have security issues.
19:21:29 John Felix H. says,
I am sorry for the incident here. We do not exactly know the reason why your account has been access without your permission.
19:21:39 John Felix H. says,
So you want to cancel your account?
pereljon says,
Useless

Oh... and the shmuck went ahead and cancelled my account even though I didn't give him the go ahead... I still needed to get my phone numbers out of the account.... WHAT A MONKEY!!! Thanks so much "John Felix H." your customer support is underwhelming to the extreme.

Account annoyingly redirecting me to chinese skype...

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