Account Auto Recharged but still no balance
Hello,
I was using 400 Min- 1 month India subscription. My balance got finished yesterday (20 April) and the renewal date is for today (21 April). Whereas, my account got automatically recharged on 18 April and the amount has been deduced from my Credit Card. But, it says “Your subscription has been suspended as you have exceeded your allocated free minutes.Your free minutes will start again on Apr 21, 2012.”
The query is:
1. The account has been automatically recharged whereas Auto Recharge settings were always disabled.
2. Even if it is recharged, there is no balance in my account.
Please revert on immediate basis. Also confirm how to disable the credit card details from the account.
Thanks
Sakshi
Peterpan17 wrote:
the new payment has already occurred .
but cannot make any phone call via Skype till now
Hello
We have reviewed your account and find that you have used your full 300 minutes allocation in your current billing period. Your next minutes allocation will be added to your account on February 4th 2015. The date upon which payment is taken is irrelevant.
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I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.
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