Account billing issues.

Hi there,
I've recently started getting: 'Please check your billing information', whenever i open Photoshop etc. I've check and re-checked the information and it's correct as it has been all year. Also this card is used on multiple colleague accounts and their payments were taken fine.
This is an issue Adobe's end and i'm having no luck on the help chat, as it seems to stop working and ive left it for well over an hour and the thing looks like its just not working. I was supposed to be second in the queue but still nothing.. Can anyone from adobe help?

Yes, my first subscription was fixed that way. That's why I am on my second. Theres is no special issue wiht my card: that card was used to make the very first payments of the two past subscriptions: the monthly subsequent payment is what seems not to work properly. My Bank is aware of that and has not reported to me any denial of charge against Adobe System. I'd like to try this option (new subscription) since I do not use another card to pay my assets for job due to my accounting control for taxes management.
You'll tell me how or proceed before my software stop working, please...
Regards,
Ricardo León

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HT1918 I'm having some issues trying to change my account billing---I have a new debit card and i need to punch in the new number but when i go to edit my info itunes says my 'session has timed out.' i've logged in and out more than once. what's the probl

i'm having some issues trying to change my account billing---I have a new debit card and i need to punch in the new number but when i go to edit my info itunes says my 'session has timed out.' i've logged in and out more than once. what's the problem?

Try to change the credit information from your iphone or other ios device. Tap on settings > store > tap Apple ID > tap view account > tap payment information > change

There is a billing issue with my account...?

I have a splash screen an starting Adobe Photoshop CC (Creative cloud edition) that tells me i'm either 'offline' which i'm not, or that there is a billing issue with my account... and that i have 50 days remaining...
I have recently changed from PS CC Single App subscrition to the Creative Cloud Photography (PS & LR) offer, one of the customer service advisors cancelled my single app subscrition, I now have this error message?
Signing out of the Adobe application and then back in does not resolve the issue.
Can you please sort my account to stop this happening?

Adobe contact information - http://helpx.adobe.com/contact.html

Why is there a billing issue in my account?

Hi! I'd appreciate any support. I had a one-month, one-app subscription to Adobe Photoshop CC, but I decided to upgrade it to a one-year Creative Cloud Photography prepaid membership. I paid for the fees using a different credit card, and I had successfully upgraded my membership.
However, whenever I sign in, Adobe says there is a billing issue with my account.
I hope anyone can help me address this. Thanks a lot!
Sophia

Hi sophiadedace87,
Do one thing, Close all your Adobe apps open on your machine, then open the Creative cloud desktop apps.
Click on the GEAR icon at the top right corner and then click Preferences. [If there is anything installing from it, cancel that or wait for it then perform these steps.]
Then go to Accounts Tab and sign out from Creative cloud.
Now sign in back with the your email address on which the purchase was made. And then open your apps.
Let me know if still sees the error message.
Regards
Srishti A

HT3529 My phone bill is paid and I can't send or receive msgs and I tried to call Rogers but that doesn't even work and if it was a bill issue I could still call Rogers think it might be software but I would like to know what to do

My phone bill is paid and I can't send or receive msgs and I tried to call Rogers but that doesn't even work and if it was a bill issue I could still call Rogers think it might be software but I would like to know what to do

I'm sorry to learn that you are not able to make/receive calls chelseabee! (ticket number removed) results indicate that there is no issues with the network or account provisioning. Since you have already done a hard reset http://vz.to/1gBkSJc (as per your post), I recommend exploring replacement options. If your phone is within the one year manufacturers' warranty we can provide a Certified Like New replacement http://vz.to/uyYF0o as long as no physical/liquid damage exist. If your phone has sustained physical/water damage and you have insurance, you can submit a claim to the insurance company online at this link http://bit.ly/07CrqPK
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>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

I'm a Former Verizon Wireless Employee with Billing Issues the Ruined My Life

>>Duplicate post removed to comply with the Verizon Wireless Terms of Service.
See I'm a Former Verizon Wireless Employee with Billing Issues That Ruined My Life<<
Message was edited by: Verizon Moderator

Sorry to hear about your collections mishap, just keep in mind this is a peer to peer forum for customers and you likely will not receive the help you are looking for from Verizon.
Now you say that the account went to collections and you have paid it. So at this point I am not sure what you can negotiate anymore. I've read that if you have something in collections and tell the collecting company that you will pay them if they remove the negative mark from your credit, they will negotiate it with you.
In this situation, if things are as you say and you did not receive the final bill at the correct address, then you may have an argument to take to the credit bureaus. I would file a report with the credit bureaus and see where that takes me, also once your account goes to collections to my knowledge it doesn't have anything to do with Verizon anymore. The debt is between you and the collections company. I would try to contact them and see if you can somehow negotiate having the collection removed from your credit report seeing as the debt has been settled and the bill was never sent to your correct address.
I haven't really ever dealt with an account in collections, so this is just some helpful information I have thought of, if anything is not accurate in how you can deal with this, I apologize.

HT3702 Billing issue

Im having a billing issue going on, when i made a previouse purchase they charged my card then they tried to charge it again so now im having trouble updating my other apps and updating apps becuase they blocked me untill i make another payment which i have already made on my card so if someone could simply help me out that would be very appreciated.

What sort of visa card is it, debit or credit ? If it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts about them being declined
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Movie won't download from cloud while having a billing issue

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Click here and ask.
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HT1918 Need help. App store won't accept my wal-mart pre pay debit. I owe $8.48. There's $300 on card. When I check card statement it says apple ear marked $8.48.....yet the store won't accept card and says there's a billing issue???? Confused.

Need help. App store won't accept my wal-mart pre pay debit. I owe $8.48. There's $300 on card. When I check card statement it says apple ear marked $8.48.....yet the store won't accept card and says there's a billing issue???? Confused.

Hello milkisoo,
Wow! Purchasing a new computer and monitor should be a fun and exciting experience, and instead, it sounds like it’s turned into a complete nightmare. I can only imagine your disappointment when you found two charges relating to its purchase on your debit card account, and I’m sorry for any aggravation this caused.
As I want to provide you some piece of mind, I pulled up your order number using your email address attached to the forum. After review of its payment information, I found we collected only one payment. However, when orders are first placed on BestBuy.com, a pending authorization should show up on your bank card to make sure funds are available for the order until it is fulfilled. From there, the authorization should drop off and the collection charge should appear. This is the case for your one charge of $1,051.69.
It also sounds like an error may have occurred when you initially attempted to place your order, resulting in one of your gift cards not registering properly and the order not being completed. Your card’s issuing bank doesn’t appear to have recognized this and pushed through the pending authorization. This occurred a second time when your account information didn’t quite match up with what we had on file. Please know that we haven’t ordered a collection of these funds and your issuing bank should release the two pending authorizations within 5 to 7 business days.
Thank you for posting.
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TS1702 Cannot install apps at all in app store, even free. iPhone 4 says there is a billing issue and wants my security code which when I enter it, it claims it's invalid...

Cannot install apps at all in app store. iPhone 4 says there is a billing issue and wants my credit card secruity code which when I enter, it claims it's an invalid code...

Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/

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Hi there Rajpanth Gill,
You may want to call Apple directly to get assistance with your billing issue. The article below has the contact infomation by region.
Contact Apple for support and service
http://support.apple.com/kb/he57
-Griff W.

I'm an AT&T employee, what is the number to call to assist family & friends with billing issues?

I'm an AT&T employee, what is the number to call to assist family & friends with billing issues? I've already checked with my director and he couldn't recall it either.
Thanks.
[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

There is no such number that I have ever heard of. There is an employee website for submitting service escalations, though.

Billing issue."Please check your billing information"

I have a billing issue. This is a persistent problem. I have a pop up window that says that Adobe has a problem with my payment. I go to my account and everything looks fine. I called before and was told that it was fixed and that will not happen again. Well, it did happen again. I will like to talk with a person in charge of billing. I this became beyond annoying. Please see attached document.

Check your transaction history and see if the payments have been going through ok or not--don't post any specific account details, here, because this is a public forum that anyone can read:
https://creative.adobe.com/#account/plans
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http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

HT1918 iTune Store Billing Issues Affecting AppleTV Streaming

Hey community, I no longer operate a Windows or a Mac computer. I have found a better OS. OpenSource Ubuntu.
How do I do my iTunes account billing without iTunes?
I am not going to reinstall Windows on my laptop doing a dual boot. just to fix an issue that Apple created.
I've been running Ubuntu for about a month, I've been watching my movies and listening to my music on AppleTV just fine, and now this.
Here is the message AppleTV is giving me: There is a billing problem with a previous purchase, Go to the iTunes Store on your computer and click Purchase History to resolve the problem.
There has never been a problem with streaming from the iTunes Store Server on Apple's end.
Do I sound up-set?
Thank you.
Support OpenSource
PS. I have no iOS divice too.

I'm having a billing issue with my apple id. I got my first iPhone today and I've signe din etc however before i can download any apps etc i need to resolve an old payment apparently. The problem is i cant enter my new card details because no longer in US

I'm having a billing issue with my apple id. I got my first iPhone today and I've signe din etc however before i can download any apps etc i need to resolve an old payment apparently. The problem is i cant enter my new card details because the issue is registered to when i was in America and i require to pay the funds from an American source. Any ideas how i can resolve this? It wont accept my new card detail as im back in the UK. I think i have posted this in the wrong area but anyone got any ideas?
I have managed to change the rest of my accoutn being registered to the UK i think except this

Hi..
You can email Apple for help but the link is for the iTunes store not the Mac App Store. You've inadvertently poasted in the Using Mac App Store forum but that's ok. Billing issues are the same for the iTunes Store.
Click here > Apple - Support - iTunes Store - Contact Us
It wont accept my new card detail as im back in the UK
Your credit or debit card credentials must be associated with the same country where you reside.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article

Account billing issues.

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