Account charged multiple times and got wrong produ...
I ordered a refill of my skype credit with 250 SEK. This amount was charged three times from my credit card, which means two times without my approval.
My credit has not been refilled though. Instead I got a subscription of Unlimited Europe to the price of 704 SEK which I had not ordered.
I tried to get in touch with customer service which turned out to be impossible. Has Skype turned into a criminal postbox company? Skype has made a mistake, took my money and now there is noone to fix it?
How can I get support and be refunded???? The support site is not a support site but a bad joke.
Hi, and welcome to the community!
Please note it can take some time for a premium subscription to activate across all devices.
1) Have you checked your Subscriptions page to make sure you are successfully premium?
2) Try logging out/in and reinstalling Spotify.
3) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!
If your subscriptions page says you're on free and you have been charged, then it is likely you subscribed to the wrong account, try logging in with whatever you didn't login with to check.
If it says you're on premium, see 2.
Once you've located the account with premium:
THe fact you've been charged multiple times should just stack the subscription. If you check the subscriptions page linked above, you should see the month of renewal, and it should be 3 months away.
If this is not the case, for a refund you can submit an online contact form; someone at Spotify can see if they can do that for you.
Once you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.
Anthony
Similar Messages
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i owe apple $30.48 but in the past 45 min itunes has made that charge multiple times to my account and now my bank account has dropped to a mere 6 cents. who can i contact to resolve this issue!
We are all users here like you. You are not addressing Apple. Please navigate to the Contact Us link at the bottom of this page and contact Apple.
Hope that helps -
Charged multiple times and still don't have premium
I was attempting to get the student discount for Spotify, but it kept saying that It couldn't verify me as a student. I kept re-checking my information and it was correct and still no signs of working. I looked on my bank statement this morning and i was charged 3 times with the student discount. when i got on spotify it still said i had a free account. Can i just get my money back so I upgrade again to Premium without the discount, because apparantly it doesn't work.
Hi, and welcome to the community!
Please note it can take some time for a premium subscription to activate across all devices.
1) Have you checked your Subscriptions page to make sure you are successfully premium?
2) Try logging out/in and reinstalling Spotify.
3) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!
If your subscriptions page says you're on free and you have been charged, then it is likely you subscribed to the wrong account, try logging in with whatever you didn't login with to check.
If it says you're on premium, see 2.
Once you've located the account with premium:
THe fact you've been charged multiple times should just stack the subscription. If you check the subscriptions page linked above, you should see the month of renewal, and it should be 3 months away.
If this is not the case, for a refund you can submit an online contact form; someone at Spotify can see if they can do that for you.
Once you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.
Anthony -
All my TV shows in iCloud on my iTunes appear multiple times and with wrong art, why?
I keep all my past TV show seasons on iCloud, but I don't know why now they appear multiple times (even 10 times) and with all the "art" in Shows tab completely wrong in iTunes.
For instance, Glee in the screen attached appears 10 times: 4 of them with Futurama artwork, 5 with Glee artwork, and once with The Good Wife artwork.
If you see all the TV shows with multiple seasons (Glee, Futurama, The Good Wife) in the screenshot look all messed up and multiple times... this happens with every TV show that I have purchased more than one season... all of it is in iCloud, I keep nothing in my local HDD's.
Since I updated to iTunes 11, this happens.... anyone having troubles with this view????add your release date manually if it isn't there.
unfortunatly iTunes won't let you do it. i use a program called "TvTagger". just search google, third result from top, that's the one. you have to enter a release date like this: YYYY-mm-dd . I did it and I think it's worth the hassle. not only are your shows sorted correct, but the ugly "Unknown Release Date" line is replaced by the actual release date -
I recently purchased some information to be downloaded to one of my apps I never received the download and I was charged multiple times I reported the problem And it's been about a week my question is how long does it take to credit my account back. It's my money and I want it now.
It can take a while for your money to show up in your bank, but a week is a bit over the top. Try contacting iTunes Store Support to make sure the refund was issued.
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I tried to install the Watch ABC (a free app) on my iPad from the AppStore. It would not download. I attempted to install it a second time, and got the message "You've already purchased this, so it will downloaded now at no additional charge." Any advice? This is a fee app so I do not understand the message referencing a purchased app. I get the cloud symbol, but it will not download. I closed the App Store app and restarted my iPad, but to no avail. Any assistance would be greatly appreciated.
You are aware that there the app may have downloaded and been placed on the second screen. Not the main one. Can you swipe to the right to see if it is there?
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I recently bought iphone6, My imessage and face time is not working and still it charged me for normal text message multiple times and still not able to authorise the usage. Let me know how I can start using the same.
Hello vinay34,
If you are having issues with activating your Apple ID for FaceTime and iMessage, then take a look at the article below to get it sorted out. Make sure that you have the Date and Time set to Automatic as well as any other steps listed in the article.
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/en-us/ts4268
Regards,
-Norm G. -
iTunes is telling me that I have not purchased from my iPhone before although I have multiple times, and I don't remember my security questions and there is no option to change them. Any suggestions other than making a new account?
If you create a new Apple ID you won't have access to the media purchased with the Apple ID you are currently using.
Try here > Rescue email address and how to reset Apple ID security questions -
Charged multiple times during apple id registration
Charged multiple times during apple id registration
Welcome to the user to User Technical Support Forum provided by Apple.
VineetPerti wrote:
Charged multiple times...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I cannot turn on my wifi! I have reset and turned off my phone multiple times and the Wifi button is completely greyed out. please help me
I had the same issue and i just resolved it, I have an iphone 4s and last night was al perfect and this morning i just verified that i had a new updated installed on my phone and my WiFi was disable and did restore as new like crazy until i did this after me being tired of restoring my phone from factory setting and then my lately back up on icloud i did my last move and it got fixed this is what i did ok.
STep #1 Do a back up manualy onto your cmputer throu itunes (NOT ICLOUD) ok
Step #2 after doing the the back up go and do on you phone or throu itunes do the factory reset setting and erase everything and make like new phone
Step #3 Leave yhe iphone conected to Itunes.
Step #4 Once your iphone is reset to factory setting on your Itunes Window will say NO SIM CARD DETECTED before clicking on your right up corner (DONE) slide your phone and it will appear conect to a network do the process and put the pasword of your WiFi and until it says conected,It will say (No Service) but it will be conected to WiFi then click on the Itunes Window (DONE)
Step #5 DO a back up recovery from the last back up you did onto your computer not Icloud ok!!
Step #6 after you recovered your phone from last back up on your computer it will atumaticaly have service and WiFi conection like before..
I hope i did explained well to you i did work for me after 7 hours of doing reset and back up =) -
I have downloaded adobe flash multiple times and was told it downloaded successfully it wont work
I have downloaded adobe flash multiple times and am told it downloaded successfully but it wont work, what am I doing wrong?
Moved to Installing Flash Player
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I took my iPhone running today and when I returned I was not able to slide it open or type in my pass code. All buttons are still responding. I have tried restarting it multiple times and even restored it, but the touch screen will not respond to anything. I also cleaned the screen off with a damp cloth. Please help! I WAS able to slide it open in the middle of restoring it but not able to click on any apps. Help! My life is on my iPhone and I am a nurse on call!
Try restore as new using computer iTunes.
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Can I use one itunes account for multiple users and multiple devices
Can I use one itunes account for multiple users and multiple devices?
The iTunes EULA, as I understand it (I'm not an attorney )for Apps is basically that one person can use an App multiple devices, or multiple people can use an App one device..so one to many or many to one, but not many to many....
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I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download, but to no avail.
uninstall anything cc that's already installed, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and the reinstall, Adobe: Creative, marketing, and document management solutions
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I purchased photoshop elements and i am having all the problems in the world installing it.... first the link in the emails were errors and secondly i have downloaded and installed multiple times and it says my serial number from the email i received is incorrect.... please help
Ok, since this forum is for Photoshop Standard and Photoshop Extended, we don't know much about Photoshop Elements. There is a Photoshop Elements forum and I'll link it for you since they best know how to field your questions.
Photoshop Elements
Good luck on it!
Gene
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