Account Code when customer place a call

Question

My customer would like to "Tag" certain outside phone call from his new CUCM infra. to be able to charge his internal department and to be able to produce billing report based on Tag number. He want to have the ability to "Tag" this call during or at the end of the call from his IP-Phone or from his Personnal communicator ? Did somebody already deploy this type of service ?  And, if it's possible to have the same behavior from the cellular phone would be great ? Thanks in advance Alain from Switzerland  Customer planed infra: CUCM 8.5; CUPS 8.5; Non Cisco IVR (Samwin)
Posted from my mobile device.

Answer 1

Hello Alain,
There is a feature called CMC , search for it on the SRND and for installing it use the feature and services document , here is a brief about it :
Client Matter Codes (CMC)
• The Client Matter Code (CMC) checkbox is used to track calls to certain numbers when using a
particular route pattern. (For example, a company can use it to track calls to certain clients.)
• If you enable CMC for a route pattern, users must enter a code to reach the intended destination.
• When a user dials a number that is routed through a CMC-enabled route pattern, the system plays a
tone that prompts for the code. The user must enter the correct code in order to complete the call.
• Client Matter Codes appear in the call detail records so that they can be used by the CDR analysis
and reporting tool to generate reports for client billing and accounting.
• The CMC feature is not available if the "Allow overlap sending" checkbox is enabled.