Account expired, upgrade from trial?

Hi there,
I started a trial of Adobe Connect, and I want to upgrade to a monthly plan.
This FAQ page suggests I can easily just by logging in: Subscription | Adobe Connect service plan FAQ
When my trial expires, can I keep the information in my account by purchasing a Service Plan?
Yes. Log in to your trial (even if it has expired) and click the Service Plan tab. Click the plan you would like to purchase. Once the purchase has been confirmed, your meeting information from your trial version is available to you again.
Note: Service Plans are for Adobe Connect Live meetings only. If you have uploaded training or presentation content with your trial, you don't have access to this content unless you purchase an Annual subscription. Contact Adobe Sales for details.
However this is not possible when I log in I get this message:
No "Service plan tab" to be seen
Any ideas please.

It is a shame that they offer the help of a group name that specific and then lead you to the general "self-help" forums where users try to help other users.  The least they could do in that case is point you to the Connect forum where you are more likely to find people focused on the product...
Connect General Discussion
If all else fails, I see a number of Staff listed as helping in that forum that you could try sending private messages to.

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