Account Hacked and credit bought

Skype team,
This morning at 9am (Argentina time) I recieved and email from skype support saying that my primary email address had been changed to *edited for privacy*
As I didn't performed this change I inmediately changed my email address settings and changed my password.
Also I realized that there was a skype credit purchase of $60 which of course I didn't do. I already erased the stored credit card. The thing is, where is that credit now?? Because it's not credited on my balance, and also I tryed downloading the invoice and I get an error log.
The order No is [removed for privacy].
Can I get more information regarding this issue?:
- Where is the credit?
- Where was my account accessed from?
- Is it possible to speak with skype support about this?
- How can I send you the printscreen? Is there and email address?
Hope to hear from soon.
Regards,
Jose

you may need to contact customer service for more details and to know what your possible options are :
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Similar Messages

Account hacked and credit card charged!!!

I received today 3 emails from Skype. one about Skype Manager, one about Auto-Recharge and a last one about an order for 10 euro that has been made with my credit card. In my account info I fount a strange primary email address @ 163.com [hyperlink removed] and in skype manager setting there is an administrator with username [redacted to protect privacy] and me as a fellow member. The problem is that my credit card has already been charged with 10 euro but I cant see the transaction in my Purchase history page. I can see it only as last purchase of payment method but when I click on "Download this as printable invoice" the "Oops, something went wrong..." page appears. Please help!!

Hi, Psideras, and welcome to the Community,
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!
If you have not already done so, change your Skype account and payment method account passwords immediately. Report the fraudulent charges to your payment method issuer and to Skype Customer Service.
You will need to contact Skype Customer Service to sort this, and to assume control of your account. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you must contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request. You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started!
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Friends account hacked and sending links

My friend Criken959 got his account hacked and is now sending links to me that might contain possible Trojan as so said on the forums if I can get an administrator to see this and help Criken959 me and My friend would both be very thankful

It's a virus and most likely not a hacking issue. Very similar or identical to cases previously reported here. Please try the following procedures -
http://community.skype.com/t5/Windows-desktop-client/Skype-spam-virus/m-p/1092504/highlight/true#M82...
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Accounts being hacked and credit taken, new page a...

As the other page http://community.skype.com/t5/Security-Privacy-Trust-and/Incorrect-charge-of-100-Euros/td-p/867774 is now locked (wonder why) I have continued on here.
My account was hacked and all my credit used to call people all over the world. When that credit ran out they took €35 on the auto recharge that they activated ( I had it turned off)
I only found out I was being attacked when my PC sounded to say I had new messages and I saw they were from paypal for a skype recharge which I had not done.
I changed my passwords on paypal and skype right away and put in a charge dispute with paypal. I contacted Skype expecting to be told that it was under control and that I would be refunded, However instead I was told it was no problem there end and that it was my fault for letting the hackers guess or be given my password. They then fobbed me off and told me that paypal would refund the recharge but my credit I had before would not be refunded.
After looking on here I found that lots of others were also being hacked and fobbed of the same so I went back on the live chat and demanded my money back.
this morning I received this message and a refund of my lost credit.
Hello,
My name is Silja and I am contacting you in regards to your previous conversation in Chat Support, session 970704 and the problem you have with your "unauthorizedentry" account.
Please be so kind and accept my apologies for the issues you are having with your Skype account.
I have gone through the chat session you had before and I can see that you have been advised to change your password and follow the instructions on how to make sure that your PC is secure.
Regarding the fraudulent purchases made from your Skype account, I can see that you have already asked your PayPal office to reverse the fraudulent purchase made during this incident. This means that once your PayPal office has finished their process, you will get all the funds back you lost during this incident.
Also, I do understand how frustrating this incident must have been and there for I would like to offer you with a €15.00 Skype Credit voucher as a compensation of the lost time.
Again, I am very sorry for this issue and should you need further assistance, please do not hesitate to contact us again.
Have a nice day!
Best regards,
Silja
Skype Customer Service Specialist
It is very sad that I had to go demanding anything from them as they should have refunded me no questions.

reids5 wrote:
Hello I also have just realised I have had my skype account hacked, in the last two weeks, firstly i was talking to the maldives and then my credit in literally in 2 seconds went from $13.oo skype dollars to zero and I was cut off, on the 27th December I was charged twice on my account where only one credit showed up on my skype account of $16.00 dollars while, the other 16.00 skype dollars never appeared, on top of that I was just talking to day and had 13.00 in my account and then it just literally vanished in the middle of business deal while on the phone to the maldives.
Now its back to zero, where otherwise I have been talking to diefferent parts of the world, I'm not happy and need someone from skype to sort this mess out seems like you guys are being hacked from someone on the inside.
How do i get my credit back and how do i get my money back for credit i havent recieved, if i get my bank onot this you will get you butts kicked.
I think you may need to contact customer service regarding your concern. Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Account hacked and Paypal account charged

My account was hacked and charged. I changed my password but I still see new calls to India. Well done Microsoft!

Same case here. Account hacked around End of April 2013.. and Calls made to India, Pakistan and Cyprus.
Were you able to get credit back. Any help on how to restore the account?
Skype's Customer Service sucks - It is pretty shamefull that a voice telephony company can not put its customer service on skype voice call... and instead using chat only function.

Account Hacked and Charged 25€

My skype account hacked today and charged 25€ and dropped 5€ before i change my password.I deleted all credit card infromation after that.All calls going Tuvalu.
Can skype refund my money ?

I think you can contact customer service for further clarifications and advice. However, I'm not certain if they are offering refunds in cases of hacked accounts.
Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Account hacked and now is blocked

My Account was hacked and calls where made on it. Plus someone used the auto pay to buy 25 dollar skype credit thing.
I Changed my password and pout a account recovery and everything but its still blocked. Plus my still being charged for the 25 dollar card even though skype took it away and off my account.
This is my phone and i need it working. Can someone help!?

My account was also suspended after some **bleep**er hacked me 2 days ago, i have try to recover it back, message from skype not enough info wich are bul**bleep**, how can i get in touch with a person at skype support to solve this, is there a email adress i can use, phone number? anyone? John

Account hacked and now I can't cancel subscription...

Ok, I'm really pissed off right now, so I try to keep calm and not swear.. so here's what happened:
- Last month I couldn't get into my account anymore with the same login details
- after a lot of hassle, I was able to get back in, but was forced to log in with Microsoft account instead my original Skype account xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
- I got an e-mail stating an invoice of 60 Euros for 800 mins to Ukraine(!). I don't know anyone there, no way I would want to call anyone there.
- I assumed my account had been hacked so I changed all passwords, etc.
- Now, 1 month later, my account is charged again. Turns out the hacker bought me a monthly subscription for 800 mins to Ukraine, jaaaay!
- I tried to cancel the subscription, but I get a "OOPS, something went wrong" message and it tells me to contact support with this ID : ID: REQUEST-6329897c/2014110912
- I tried to just disconnect the Paypal payment to prevent any more charges, but then it states I should cancel the subscription first. AAAAAAAAAAHHHHHH!
- So WHERE XXXXX IS SKYPE SERVICE?!?! xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx there is NO way to actually send them an e-mail about it.
Just leave it up to the community right?
So basically I want two things: refunds for both transactions of 120 euro in total (somehow my account only shows the last one, probably, because I had to switch to a MS account login) and disconnection of the Paypal payment method, so this can never happen again.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Hugob1980 wrote: there is NO way to actually send them an e-mail about it.
Hello
This link should take you to Live Chat.
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

TS1702 Hi. I recently had my iTunes account hacked and £1500 worth was stolen. Since then I have changed my password several times and put a completely new ID in. Apple have disabled my account which means I cannot upgrade all my existing apps. Help !

Hi
I had my iTunes hacked recently. My account has been disabled. Changing passwords and ID I cannot upgrade all my existing apps purchased on my own pad! Help please.

Did you create a completely new account or update the existing one ? If you created a new account then any
content bought/downloaded via the old one will remain tied to that old account, and it can't be copied or transferred to a new account, so you will need to get your old account re-enabled in order to download updates to its apps.
You might be able to get it re-enabled it via this page : http://iforgot.apple.com
Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/
If you've changed the password on the old account but the iPad isn't recognising it, then try logging out of your account on it by tapping on your id in Settings > Store and then log back in and see if that 'refreshes' it on the iPad.

Account Hacked - All credit used up.

My account was hacked and my credit was all used up. Several call for a Swedish mobile phone were made in June, 9. I've sent a SMS to my mobile to prevent my credit to expire and 5 days later, pooof! I hope I can have my credit back!
June 9, 2012 01:53
xxxxxxxxxxxx
Sweden - Mobile
Call
0.000
00:00
BRL 0.000
June 9, 2012 01:53
xxxxxxxxxxxx
Sweden - Mobile
Call
0.714
00:10
BRL 0.910
June 9, 2012 01:52
xxxxxxxxxxx
Sweden - Mobile
Call
0.714
00:05
BRL 0.910
June 9, 2012 01:51
xxxxxxxxxxx
Sweden - Mobile
Call
0.714
01:02
BRL 1.620
June 9, 2012 01:50
xxxxxxxxxxx
Sweden
Call
0.714
00:06
BRL 0.910
June 4, 2012 10:58
XXXXXXXXXX
Brazil - Mobile
SMS
0.447
1
BRL 0.447

Hi to Laurily (and to Louella, whom I answered the same in your own post),
You might try filing with Skype Customer Service using either of these links: contact customer service or request a refund. (As you may or may not be aware, Skype's policy is not to issue refunds in such instances. http://www.skype.com/intl/en-us/legal/terms/tou/#refund_policy)
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

About G/L Account debit and credit

Hi SAP Gurus,
Please explain
Ex. When i am buying the material from vendor having net value 10000.Which includes Excise Duty, Cess, Freight, P&F Charges.
Now the invoice is posted and it was verified against PO. No descrepencies found in between invoice and PO ,now invoice is posted.
In above example which various accounts are posted by the system.Also which of them are debited and credited.
I am confused about the concept of Debit and credit.

Hi,
Please go through the following link
http://help.sap.com/erp2005_ehp_02/helpdata/en/a8/b99f58452b11d189430000e829fbbd/frameset.htm
BR
Diwakar

Account hacked and charged

My account was hacked and someone charged a subscription for Ukraine calls. This went through my PayPal. I have notified paypal, cancelled my subscription of Skype Pro, and changed my password. This is the only place I can find to request a refund of this money. Please advise how to proceed. My low usage doesn't qualify me for chat.

I think you can contact customer service for further clarifications and advice. However, I'm not certain if they are offering refunds in cases of hacked accounts.
Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Account Hacked and Suspended and "Restricted"

My account was hacked and someone charged several hundred dollars to my PayPal account. Skype quickly remedied the fraudulent charges, and I have changed the passwords of both Skype and PayPal. But now my account is "restricted" and I cannot add money to make calls. Can someone help me to get the account unrestricted? Thanks

Hi, faizanbajwa, and welcome to the Community,
Generally speaking, we do not have access to Skype acount records here in the Community; you must contact Skype Customer Service directly. You may even need to set up a new account in order to recover your old account, if you cannot use your old account at this time.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you wish to contact Customer Service, skip past Step 2 of the instruction where you will be presented with FAQ articles and other information, which may prove helpful, and proceed to Step 3, Continue Support Request.
I would also recommend changing your e-mail account password as well as that of any saved payment method that you had on file. If you employ a third-party payment processor such as PayPal or Moneybookers, change those account passwords as well as proactive measures.
Further, run you preferred anti-virus/malware/spyware software using the most recent virus signature files to ensure your computer did not get infected.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Account hacked and message keep sending to my cont...

As captioned, my account is being hacked and message keep sending out, I have done the following but cannot stop the thing happen:
1. Change password
2. Go to skype admin panel, and manage account, and unlink the microsoft account, all device are forced to logout, but my friends are still recieveing the hacker message
What can I do next? Can I suspend my account? (I throught unlink is kind of suspend, but I'm suprised the hacker can still connect to skype server) Please help!

Seems like a virus to me rather than a hacking incident. Very similar or identical to cases previously reported here. Please try the following procedures -
http://community.skype.com/t5/Windows-desktop-client/Skype-spam-virus/m-p/1092504/highlight/true#M82...
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

SAP Reports: Accounts Receivable and Credit Management

Good Afternoon Folks-
Can anyone give me a listing of all the AR and Credit Management Reports and what they tell?
I cannot find anything that tells me this report is good for DSO, etc.
Thanks!

Hi,
To View the Reports in Accounts Receivable , here is the menu path
Accounting - Financial Accounting - Customers - Information System - Reports for Accounts Receivable Accounting
Customer Balances
S_ALR_87012167 - Accounts Receivable Information System
S_ALR_87012172 - Customer Balances in Local Currency
S_ALR_87012186 - Customer Sales
S_ALR_87012169 - Transaction Figures: Account Balance
S_ALR_87012170 - Transaction Figures: Special Sales
S_ALR_87012171 - Transaction Figures: Sales
Customers: Items
S_ALR_87012168 - Due Date Analysis for Open Items
S_ALR_87012197 - List of Customer Line Items
S_ALR_87012173 - List of Customer Open Items for Printing
S_ALR_87012174 - List of Customer Open Items
S_ALR_87012175 - Open Items - Customer Due Date Forecast
S_ALR_87012176 - Customer Evaluation with OI Sorted List
S_ALR_87012177 - Customer Payment History
S_ALR_87012178 - Customer Open Item Analysis by Balance of Overdue Items
S_ALR_87012198 - List of Cleared Customer Items for Printing
S_ALR_87012199 - List Of Down Payments Open On Key Date - Customers
Master Data
S_ALR_87012179 - Customer List
S_ALR_87012180 - Address List
S_ALR_87012182 - Display Changes to Customers
S_ALR_87012183 - Display/Confirm Critical Customer Changes
S_ALR_87012195 - Customer Master Data Comparison
For Credit Management, the menu path is
Accounting - Financial Accounting - Customers - Credit Management - Credit management info system
F.31 - Overview
F.33 - Brief overview
F.32 - Missing data
FCV3 - Early warning list
FDK43 - Master data list
S_ALR_87012215 - Display changes to credit management
S_ALR_87012218 - Credit master sheet
This is for Ecc 5.0. to know more about the particular report, click on the program documentation (Shift + F1). The icon is in blue color and ' i ' is what u have to select to know more information about the report.
Hope it helps.
Regards
M.S.Reddy

Account Hacked and credit bought

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