Account hacked and credit card charged!!!

I received today 3 emails from Skype. one about Skype Manager, one about Auto-Recharge and a last one about an order for 10 euro that has been made with my credit card. In my account info I fount a strange primary email address @ 163.com [hyperlink removed] and in skype manager setting there is an administrator with username [redacted to protect privacy] and me as a fellow member. The problem is that my credit card has already been charged with 10 euro but I cant see the transaction in my Purchase history page. I can see it only as last purchase of payment method but when I click on "Download this as printable invoice" the "Oops, something went wrong..." page appears. Please help!!

Hi, Psideras, and welcome to the Community,
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!
If you have not already done so, change your Skype account and payment method account passwords immediately. Report the fraudulent charges to your payment method issuer and to Skype Customer Service.
You will need to contact Skype Customer Service to sort this, and to assume control of your account. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you must contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request. You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started!
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Account has been hacked and credit card charged (the long awaited sequel!)

So I started contacting Skype on Twitter and they very nicely asked me if I had offered up my information to a 'Recover your account' form. Which I hadn't, actually as I wasn't able to find it anywhere on this website. I acknowledge I may not notice everything, but I still can't actually find it anywhere, except through the link I was given on Twitter. Anyway, the best ones are usually not that easy to find, so I gathered it'd be fun. Here's the link to that: https://support.skype.com/en/account-recovery?cm_mmc=SMTW_7001B1-Skype%20-%20Support&linkId=15618030 Anyway, I gave my information to the form and (finally) I got an email response from Skype (don't get too excited, it was an automated email) saying that they love the information I've given and would like to date it on a regular basis, but please could I just go and fill in another form? That's this form: https://support.microsoft.com/en-us/skype?language=en&locale=en-us&oaspworkflow=start_1.0.0.0&needslogin=false&wfname=skype&supportoption=email&SupportTopic_L1=32090809&SupportTopic_L2=32090818&ccsid=****************24 Which I've already filled in twice and to be honest, my information is a little bit tired of it as it never returns any calls. But after all, my information is a bit lonely, so I thought I'd try again because Skype liked the information so much the first time. Perhaps my information would get a bit of action if I filled it in again? I'm nice to my information like that. But now Skype doesn't want my information and tells me that 'Sorry, the page you requested is not available.' I think that's a bit uncool, actually because I got my information all dressed up and excited to have a great time with Skype but now my information is sitting alone and abandoned in a corner, all sad and lonely while Skype is out having fun with the money taken from my credit card, probably spending it with the information given by the guy who hacked my account. That's just not very nice and while filling my information into the form, I realised that the guy who hacked my account would be able to give Skype nearly all of that information too, as he has access to my account while I do not. Frankly, it's tough being my information, because it seems anyone can please Skype just as well as it can and after about seven years together, you'd think Skype would be a little nicer about it.

Well, well, well! It seems Skype may after all have a little bit of a soft spot for my information! I thought it was a bit sad to see it sitting there in the corner with nowhere to go, so decided to have one more go at the second of the forms mentioned above, so Information and I popped over to that page and seriously, my information was all over it, being so attentive to Skype's needs, you wouldn't believe it. I was really proud of Information there, humming a little 'Nobody dooooes is betterrrrr' to myself. So Information was accepted in and Skype was all 'ooo' and 'ahh' about it, and then told Information to hop along now and that Skype will get back to us in another 72 hours, but that before that, Skype would send a sneaky (perhaps even flirty!) little email that will be waiting for us in the inbox when we check. So on the plus side, now we have another Support Request Number (3 times a charm! ), but sadly no cheaky (perhaps even flirty!) email in the inbox. I can't help feeling that there's a chance that Skype is simply stringing Information along for Skype's own ends and needs and perhaps Skype doesn't like Information quite as well as Skype says? Frankly, I think Skype has sent its sneaky (perhaps even flirty!) email to the guy who hacked my account instead of sending it to Information and me. I think Skype may be a bit loose.

Account hacked - fraudulent credit card?

My husband received 7 emails saying they were from Itunes. Each was saying he'd purchase a $10 Itunes giftcard for me. When he logged into his Itunes account, his name and email were correct but the address had been changed and so had the credit card. Our card was gone and it listed a Mastercard. We do not have a Mastercard. We thought one of a few things may be going on. The emails contained links to sites with a virus or to get our personal info or someone was using our Itunes account (but not our credit card?) or someone has a Mastercard in my husbands name. Has anyone had something like this happen to them? We've emailed Apple because they won't deal with this type of issue on the phone. No response yet.

I've not heard of this specific circumstance, and it's pretty strange. It may be that someone stole a credit card number, managed to crack your iTunes Store account, and used it to get iTunes prepaid cards that they could use or sell. But that's just a guess.
If your husband hasn't done so already, he should make note of the bogus credit card information (all information he can find; a screen shot of the the information would also be a good idea), then remove it and change his iTunes Store password, making sure the password is something that's not easy to guess or find via an Internet search (names of children and pets are not a good idea, for instance).
Unless the intruder charged something to your bank account or drained a credit balance your husband had in his iTunes Store account, there's probably nothing else that the iTunes Store will suggest, since you won't have been impacted financially, though they may disable the account due to the hack.
Regards.

Apple ID Account Information and Credit Card

I gave my mom an iPad as a present and set up an Apple ID with her information. However, I am paying for all of the related purchases and subscriptions with my credit card. At first all was well, I had my credit card info set up on the purchase page. Then I noticed that Apple automatically changed my Mom's account information from her name to my name. Likewise, if I would change it back, suddenly the credit card information had her name on my address. Somehow the purchases are going through this way, but this is not right. Is there any way to keep this information discrete the way it is supposed to be? What do parents do who set up iPads for their children and pay for the purchases? There must be a solution here.

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
 Cheers, Tom

Account Hacked and credit bought

Skype team,
This morning at 9am (Argentina time) I recieved and email from skype support saying that my primary email address had been changed to *edited for privacy*
As I didn't performed this change I inmediately changed my email address settings and changed my password.
Also I realized that there was a skype credit purchase of $60 which of course I didn't do. I already erased the stored credit card. The thing is, where is that credit now?? Because it's not credited on my balance, and also I tryed downloading the invoice and I get an error log.
The order No is [removed for privacy].
Can I get more information regarding this issue?:
- Where is the credit?
- Where was my account accessed from?
- Is it possible to speak with skype support about this?
- How can I send you the printscreen? Is there and email address?
Hope to hear from soon.
Regards,
Jose

you may need to contact customer service for more details and to know what your possible options are :
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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My account has been hacked and my credit card charged by the hacker

My account has been hacked and my credit card charged by the hacker and all Skype has to say about it, is that I need to wait 72 hours for them to look at my query? I cannot log into my account. I have filled in the support form, but I haven't received an email notification from Skype that I have submitted it. I'm guessing that's because my account is now in the use of someone else, as the hacker changed the account over to his email address. I know he did that, as I got a notification of changing the email address at the same moment as I was logged out of Skype. I use Skype professionally and this issue is causing me a world of trouble. The fact that Skype is a paid service ought to mean that there is better support than 'we will look at it within 72 hours.'

So nearly 24 hours later, and still no information either in this forum or via email notification from Skype. Does this mean that Skype is instead communicating with the person who hacked my account? Since the hacker now has my account registered with their email address, It seems that's the most likely situation, given the unparallelled course of incompetence I'm experiencing from them. If Skype had taken action on this right away (the moment I made the complaint, which was minutes after my account was hacked) the charge that the hacker made on my credit card would not be lost due to his usage of my account. But apparently, stopping fraud is so low on Skype's agenda that this can go on and on. If I had not been on Skype when it happened (prompting me to instantly block my credit card) there would have been nothing to stop the hacker from making multiple charges to my card, potentially running into the hundreds of dollars. Instead of action to deal with my problems, I'm receiving notifications that I have earnt 'a new rank' in the Skype community. Whoop-dee-bleedin'-doo!

HT4484 I let my grandson open an apple account with my credit card. He has been charging a little to much and I would like my credit card removed from this account. I do not know the apple id or password. How do i proceed?

I let my grandsn open and itunes account with my credit card. I want to remove my cc# from his account. I do not know his apple id or password. How do I proceed?

I would say let him fess up and give him a chance to mend his ways, but there is at least one app that goes for $900 (according to another poster's request for a refund). You may end up $1000+ deeper gone.
Change the account number which will close the current links and freeze/prevent charges under the old number. As I understand it Apple gets grumpy when charges get rejected, and you need to jump through hoops to get a payment method reattached.
Yes this is a grumpy answer.

HT2105 When you get a apple receipt for itunes songs and you paid with a itunes gift card do they charge you or give you store credit what's store credit is it good or bad or does it charge you if you have a free account with no credit cards at all is it

When you get a apple receipt for itunes songs and you paid with a itunes gift card do they charge you or give you store credit what's store credit is it good or bad or does it charge you if you have a free account with no credit cards at all is it bad?

iTunes credits are, for example, if you download a song from the store and it's found to be corrupt - if the track can't be fixed then iTunes support will tend to give you a song credit for a free download.
When you purchase music from the store then any credits that you have will be used first, then any balance that you have (e.g. from iTunes gift cards or allowances), and any remaining amount will be taken from your credit card.

I have an itunes account but got a gift card and don't want my credit card charged. What do I do?

The "help" in iTunes doesn't help me with the following:
I received a gift card for Xmas. I want to purchase music. I don't want my credit card charged. Where are the instructions and the processes for allowing me to use the gift card rather than my credit card?

redeem your gift card
buy something

HT1689 I have a positive account balance why is my credit card charged?

I have a positive account balance by the use of gift cards from friends. So, why is my credit card charged instead of deducting the amount from my balalce? Can I choose to debit my account balance instead of charging on the card?

Hi,
Apologize for the inconvenience !
1$ charge is a test to ensure the authorization of credit card. This amount is returned to customer's account.
Credit card information is not stored anywhere with us. We just have the last four digits of the credit card with us. Rest of the information is deleted from the system after use and instead a token is used which is secure and is not customer's credit card number.
Please feel free to write back if you still have any questions.
Thanks,
Anjali

Credit card charge and check

I used to download apps with Apple ID on my Iphone without any problems until I used such ID to download appl on my new iphone. The problem was:
+ After signing in ID and password to download apps from store in my new iphone, I was requested to confirm my credit card information. All credit card infos appear except security code which I need to fill in. There is also a notification that the reason for asking my confimation is that this ID had been used for downloading apps on other devices.
+ Then, my credit card was deducted with 01 USD, despite that the appl downloaded is free one.
+ Checking credit card information in my account, I found that there is not any information about my credir card ( the field for filling credit card infos left blank)
So, I need your help to answer 2 question?:
+ Is that normal if I have to pay for credit card infos when downloading Apps in more than one devices ? If not, what was 01 USD above paid for?
+ Why there is no credit card infos in my account but I was still charged with that credit cards, and credit card infos that appear when asking me to confirm is right? There must be another place to keep card infos. Where is it ?
Anyone can help. Many thanks

Just want to add.
I replied to them for a waiver., and they reply with quite a similar email again, without helping.
The customer service IMO just use a template to answer question. Refer me back to the developer , which is apple itself

Please i went back a refund i use my account without a credit card than i purchase a app with 200 dollars and it was purchased an d my account do nest have a credit card

please i went back a refund i use my account without a credit card than i purchase a app with 200 dollars and it was purchased and my account does not have a credit card and the money was taken from the credit card

Contact iTunes:
Apple - Support - iTunes - Contact Us

HT2534 My friend created me an itunes store account with his credit card , his credit card is about to expire and they are asking me to re-enter the credit card and security card number .... I don't have these numbers ... How can i create new itunes accou

My friend created me an itunes store account with his credit card , his credit card is about to expire and they are asking me to re-enter the credit card and security card number .... I don't have these numbers ... How can i create new itunes account without credit card?????

Why do you need to create a new account?
Just change the payment method.
http://support.apple.com/kb/ht1918

My information from my apple account for my credit card, I have put it back in and it won't keep it. Which won't allow me to purchase apps!

My information from my apple account for my credit card, I have put it back in and it won't keep it. Which won't allow me to purchase apps!

Any error message?

HT1918 I have opened my account on my credit card and there has been 3 payments go from my account. 17.49 and then day before 5.49 and 4 days before 4.99. Really annoyed that apple can let this happen and letting app makers con people by doing this. Anapp

I have opened my account on my credit card and there has been 3 payments go from my account. 17.49 and then day before 5.49 and 4 days before 4.99. Really annoyed that apple can let this happen and letting app makers con people by doing this.
Don't know how this has happened, would like a refund what is the procedure.

You haven't bought any items, including in-app purchases within apps and/or auto-renewing subscriptions ? You can view the purchase history on your computer's iTunes : http://support.apple.com/kb/HT2727
If you haven't made any purchases, and nobody else has access to your account or devices and may have made them, then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Account hacked and credit card charged!!!

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