Account hacked and money deducted

Someone hacked into my account and money has been stolen from my credit card. 
In total they tried to steal €300 but only one transaction for €52 worked before i cancelled the card.
Be warned. The really frustrating thing is i cannot ring skype or contact them. I tried sending some feed back but no one replied.
This is a good way of making loing distance calls but when things go wrong theres no way of making a complaint. BAD SERVICE SKYPE!!!!!!!!!

Please contact customer service so they can take appropriate steps. Select "Security and Privacy" from the contact options.
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Similar Messages

  • Re: Account hacked and money deducted

    How i kan make contact with skype?

    hidali913 wrote:
    How i kan make contact with skype?
    Use this link:
    please contact Skype customer service
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Warning! Skype account hacked and money stolen

    I feel it is important that Skype users be warned of their vulnerability to Internet theft and take the appropriate action.
    All persons with Skype pre-approved payment agreements through Paypal should seriously consider cancelling these agreements immediately. The urgency to take this action is for the following reasons:
    1. Paypal considers the theft of a Skype prepaid account as "not an instance of unauthorized account activity" and will not refund monies stolen under these circumstances.
    2. Skype has indicated that it is "not liable, and is unable to refund any money that has been lost because of this incident."
    After losing almost $100 in unauthorized Skype usage on June 30, 2011, I feel all Skype users should be notified of their vulnerability and be aware that neither Skype nor Paypal will refund money stolen from pre-approved agreements.

    This is crazy !!!
    Lose a login ..create another one and do all the weird dance to POST a reply. Man ..this is where skype starts to DIE ..
    Same story !!!
    Account password changed suddenly and ofcourse the EMAIL was changed as well.
    And IM aghast at seeing how many such accounts and for how long has these been going on and SKYPE does nothing.
    A simple solution is - when a user is changing EMAIL address, do it via the OLD address only. So if i created a login name ABC thru [email protected] (the first email id) - anytime the user wants to change it, treat it like the Password change TOKEN process. This way NO UNauthorized genius can LOCK some user out.
    Maybe some secret questions etc.? 
    other techniques.
    But how does
    - some steal passwords from ur systems?
    - or you wud say its random generators?
    - And credit card FREQUENCY usage? can users set something there? that I wud NOT change my Skype account for more 10$ everyday? or everyweek?
    And ..HOPE you guys are NOT storing credit card INFO in the system?
    and money wise - there shud be a way to STOP auto-recharge option?  Or stop from blowing over like above.

  • Account hacked and money stolen

    i was supposed to have around $80 on my account and now there is only $8.10, and i didnt buy anything.
    and there was a weird app that it said i purchased but never did... it looks like this:

    If you believe that your account has been hacked, then change your password, alert your credit card company, and let itunes support know.

  • Friends account hacked and sending links

    My friend Criken959 got his account hacked and is now sending links to me that might contain possible Trojan as so said on the forums if I can get an administrator to see this and help Criken959 me and My friend would both be very thankful

    It's a virus and most likely not a hacking issue. Very similar or identical to cases previously reported here. Please try the following procedures -
    http://community.skype.com/t5/Windows-desktop-client/Skype-spam-virus/m-p/1092504/highlight/true#M82...
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

  • Account hacked and charged

    My account was hacked and someone charged a subscription  for Ukraine calls.  This went through my PayPal.  I have notified paypal, cancelled my subscription of Skype Pro, and changed my password. This is the only place I can find to request a refund of this money.  Please advise how to proceed.  My low usage doesn't qualify me for chat.

    I think you can contact customer service for further clarifications and advice.  However, I'm not certain if they are offering refunds in cases of hacked accounts.
    Just click the link below to see the instructions on how you can get in touch with the Support team ;
    http://community.skype.com/t5/The-Skype-Lounge/How​-to-Contact-Skype-Customer-Service/td-p/2056783
    CONTACT SKYPE CUSTOMER SERVICE   |  HOW TO RECORD SKYPE VIDEO CALLS  | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES   |  WINDOWS PROBLEMS TROUBLESHOOTING   |  SKYPE DOWNLOAD LINKS  
    MORE TIPS, TRICKS AND UPDATES AT
    skypefordummies.blogspot.com

  • Account Hacked and Charged 25€

    My skype account hacked today and charged 25€ and dropped 5€ before i change my password.I deleted all credit card infromation after that.All calls going Tuvalu.
    Can skype refund my money ? 

    I think you can contact customer service for further clarifications and advice.  However, I'm not certain if they are offering refunds in cases of hacked accounts.
    Just click the link below to see the instructions on how you can get in touch with the Support team ;
    http://community.skype.com/t5/The-Skype-Lounge/How​-to-Contact-Skype-Customer-Service/td-p/2056783
    CONTACT SKYPE CUSTOMER SERVICE   |  HOW TO RECORD SKYPE VIDEO CALLS  | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES   |  WINDOWS PROBLEMS TROUBLESHOOTING   |  SKYPE DOWNLOAD LINKS  
    MORE TIPS, TRICKS AND UPDATES AT
    skypefordummies.blogspot.com

  • Account Hacked and Suspended and "Restricted"

    My account was hacked and someone charged several hundred dollars to my PayPal account.  Skype quickly remedied the fraudulent charges, and I have changed the passwords of both Skype and PayPal.  But now my account is "restricted" and I cannot add money to make calls.  Can someone help me to get the account unrestricted?  Thanks

    Hi, faizanbajwa, and welcome to the Community,
    Generally speaking, we do not have access to Skype acount records here in the Community; you must contact Skype Customer Service directly.  You may even need to set up a new account in order to recover your old account, if you cannot use your old account at this time.
    Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    As you know you wish to contact Customer Service, skip past Step 2 of the instruction where you will be presented with FAQ articles and other information, which may prove helpful, and proceed to Step 3, Continue Support Request.
    I would also recommend changing your e-mail account password as well as that of any saved payment method that you had on file.  If you employ a third-party payment processor such as PayPal or Moneybookers, change those account passwords as well as proactive measures.
    Further, run you preferred anti-virus/malware/spyware software using the most recent virus signature files to ensure your computer did not get infected.
    Best regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Account hacked and Paypal account charged

    My account was hacked and charged. I changed my password but I still see new calls to India. Well done Microsoft!

    Same case here. Account hacked around End of April 2013.. and Calls made to India, Pakistan and Cyprus.
    Were you able to get credit back. Any help on how to restore the account?
    Skype's Customer Service sucks - It is pretty shamefull that a voice telephony company can not put its customer service on skype voice call... and instead using chat only function. 

  • Account hacked and message keep sending to my cont...

    As captioned, my account is being hacked and message keep sending out, I have done the following but cannot stop the thing happen:
    1. Change password
    2. Go to skype admin panel, and manage account, and unlink the microsoft account, all device are forced to logout, but my friends are still recieveing the hacker message
    What can I do next? Can I suspend my account? (I throught unlink is kind of suspend, but I'm suprised the hacker can still connect to skype server) Please help!

    Seems like a virus to me rather than a hacking incident. Very similar or identical to cases previously reported here. Please try the following procedures -
    http://community.skype.com/t5/Windows-desktop-client/Skype-spam-virus/m-p/1092504/highlight/true#M82...
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

  • Account hacked and now is blocked

    My Account was hacked and calls where made on it.  Plus someone used the auto pay to buy 25 dollar skype credit thing. 
    I Changed my password and pout a account recovery and everything but its still blocked.   Plus my still being charged for the 25 dollar card even though skype took it away and off my account.  
    This is my phone and i need it working.   Can someone help!?

    My account was also suspended after some **bleep**er hacked me 2 days ago, i have try to recover it back, message from skype not enough info wich are bul**bleep**, how can i get in touch with a person at skype support to solve this, is there a email adress i can use, phone number? anyone? John

  • Account hacked and now I can't cancel subscription...

    Ok, I'm really pissed off right now, so I try to keep calm and not swear.. so here's what happened:
    - Last month I couldn't get into my account anymore with the same login details
    - after a lot of hassle, I was able to get back in, but was forced to log in with Microsoft account instead my original Skype account xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx​xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx​xxxx
    - I got an e-mail stating an invoice of 60 Euros for 800 mins to Ukraine(!). I don't know anyone there, no way I would want to call anyone there.
    - I assumed my account had been hacked so I changed all passwords, etc.
    - Now, 1 month later, my account is charged again. Turns out the hacker bought me a monthly subscription for 800 mins to Ukraine, jaaaay! 
    - I tried to cancel the subscription, but I get a "OOPS, something went wrong" message and it tells me to contact support with this ID : ID: REQUEST-6329897c/2014110912
    - I tried to just disconnect the Paypal payment to prevent any more charges, but then it states I should cancel the subscription first. AAAAAAAAAAHHHHHH!
    - So WHERE XXXXX  IS SKYPE SERVICE?!?! xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx​xxxxxxxx there is NO way to actually send them an e-mail about it. 
    Just leave it up to the community right? 
    So basically I want two things: refunds for both transactions of 120 euro in total (somehow my account only shows the last one, probably, because I had to switch to a MS account login) and disconnection of the Paypal payment method, so this can never happen again.
    xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    Hugob1980 wrote:    there is NO way to actually send them an e-mail about it. 
    Hello
    This link should take you to Live Chat.
    please contact Skype customer service
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Account hacked and calls made

    How do I get a refund and better protection?
    My account has been hacked and calls made to Somalia?
    Incidentally, I have already changed my password and my previous one was an alphanumeric password.

    Here is what you can do is someone has takenover your Skype account -
    https://support.skype.com/en/faq/FA10920/what-can-i-do-if-someone-has-taken-over-my-account
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

  • BTInternet account hacked and password changed

    Hi
    I have been receiving lots of spam emails from my own account recently and now it seems someone has changed my btinternet password.
    Any ideas on what I can do?
    I have contacted support via another email address.  Anything else I can do?

    SteveAi wrote:
    If someone was able to hack into my email account and change my password, surely they would be able to change the security questions as well?
    Hi. Welcome to the forums.
    Sorry to hear of the bother you are having.
    I have various shortcuts via a link below, options 3/3a, 24a/b and lots of others.
    A security answer is needed in order to alter the security settings (my link 24a), however most people probably chose their mother's maiden name, which with social networking sites (and indeed things like friendsreunited etc), it's not hard to get that. I recommend using something else - even if it is in response to that question.
    May I suggest you contact the moderators :-
    Moderation Team Email Address: please fill out the "contact us" below.
    http://bt.custhelp.com/app/contact_email/c/4951
    hopefully they can get your account back up and running for you.
    You might like to see if you can remember giving any details away in response to a phish email, made sure that your OS is up to date as well as any security products. Also if you use the same information to login to various sites, it might be prudent to revisit them and alter the passwords, different ones. Alternatively use a different login for each site you have access to.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Email accounts hacked and now suspended

    My email address and my husbands email address have been, we believe, hacked and are now suspended. No amount of resetting attempts and waiting twelve hours has helped. We have tried the online support, which timed out and just didn't work when we were a mere 12 minutes away from talking to someone, my husband submitted an email query last week but we have had no response.
    EVERYTHING is linked to our email accounts, can anybody help me get them back??

    Try contacting this number 0800 111 4567. You may need your BT account number so have it handy. You will also need to access your computer. Explain to the operator that you believe your accounts have been hacked and the password and security questions have been changed. Obviously explain it is both accounts, I assume one is the master account and the other a sub account. They may help you with resetting it while you are on the phone or they may tell you that they have to send the new password out to the address on the account.
    If they do reset on the phone make sure you can access your email before they hang up other wise you will have to go through the procedure again.

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