Account Hacked and Skype Credit used without knowl...

Hello,
My Skype account got hacked into and my Skype Credit was used to send SMSes to unknown numbers in China. I have changed my password and would like to get back my Skype Credit and the SMSes to the China numbers removed.

Hi, Catarinarp, and welcome to the Community!
First things, first: contact the company that issues your credit card to report fraudulent purchases and to ensure no other fraudulent purchases have been posted to your account. Next, change your account password immediately. Further, ensure your computer system or device operating system software updates are downloaded and installed; update the virus signature files and run your anti-virus software.
To sort this out with Skype, you need to contact Skype Customer Service; here is a link: contact customer service
Best regards,
elainem77
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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My account has been hacked and my credit card charged by the hacker

My account has been hacked and my credit card charged by the hacker and all Skype has to say about it, is that I need to wait 72 hours for them to look at my query? I cannot log into my account. I have filled in the support form, but I haven't received an email notification from Skype that I have submitted it. I'm guessing that's because my account is now in the use of someone else, as the hacker changed the account over to his email address. I know he did that, as I got a notification of changing the email address at the same moment as I was logged out of Skype. I use Skype professionally and this issue is causing me a world of trouble. The fact that Skype is a paid service ought to mean that there is better support than 'we will look at it within 72 hours.'

So nearly 24 hours later, and still no information either in this forum or via email notification from Skype. Does this mean that Skype is instead communicating with the person who hacked my account? Since the hacker now has my account registered with their email address, It seems that's the most likely situation, given the unparallelled course of incompetence I'm experiencing from them. If Skype had taken action on this right away (the moment I made the complaint, which was minutes after my account was hacked) the charge that the hacker made on my credit card would not be lost due to his usage of my account. But apparently, stopping fraud is so low on Skype's agenda that this can go on and on. If I had not been on Skype when it happened (prompting me to instantly block my credit card) there would have been nothing to stop the hacker from making multiple charges to my card, potentially running into the hundreds of dollars. Instead of action to deal with my problems, I'm receiving notifications that I have earnt 'a new rank' in the Skype community. Whoop-dee-bleedin'-doo!

My shop website hacked and the hackers use my clients credit cards on itunes

my shop website hacked and the hackers use my clients credit cards on itunes
as they publish the credit cards to public
i dont know what to do ?
<Link Edited by Host>

Maureen_Anderson wrote:
my shop website hacked and the hackers use my clients credit cards on itunes
as they publish the credit cards to public]
Pretty cool that you also publish this stuff online and post a link to it!

Account suspended and can't use subscription

Dear Skype
Please do the needful, I already subscribed a subscription for India one month subscription and skype credit for 10 Dollars out of that amount I used 2.19 dollars.
but now I cant use my subscription and skype credit, due to that I m distrube to calls to my family and friends. Kindly lookinto and rectify the error from my account as soon as possiable.
your quick response will highly appreciated.
Thanks and Regards
[Removed for privacy]

Please follow the instructions here to get your account recovered again: https://support.skype.com/en/faq/FA10946/why-is-my-account-suspended
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Friends account hacked and sending links

My friend Criken959 got his account hacked and is now sending links to me that might contain possible Trojan as so said on the forums if I can get an administrator to see this and help Criken959 me and My friend would both be very thankful

It's a virus and most likely not a hacking issue. Very similar or identical to cases previously reported here. Please try the following procedures -
http://community.skype.com/t5/Windows-desktop-client/Skype-spam-virus/m-p/1092504/highlight/true#M82...
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Account Hacked and credit bought

Skype team,
This morning at 9am (Argentina time) I recieved and email from skype support saying that my primary email address had been changed to *edited for privacy*
As I didn't performed this change I inmediately changed my email address settings and changed my password.
Also I realized that there was a skype credit purchase of $60 which of course I didn't do. I already erased the stored credit card. The thing is, where is that credit now?? Because it's not credited on my balance, and also I tryed downloading the invoice and I get an error log.
The order No is [removed for privacy].
Can I get more information regarding this issue?:
- Where is the credit?
- Where was my account accessed from?
- Is it possible to speak with skype support about this?
- How can I send you the printscreen? Is there and email address?
Hope to hear from soon.
Regards,
Jose

you may need to contact customer service for more details and to know what your possible options are :
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

I believe my account was hacked and Skype won't le...

Hello,
I checked my Skype account this morning and noticed a call made from my account an hour before I was even awake to a user I've never heard of, certainly no one who is one of my contacts. When I went to change my password the Skype site would not let me. It permitted me to enter my current password, but then the "New Password" and "Confirm New Password" bars were frozen. Can anyone give me any information about this?
I appreciate it very much.

you can visit the link below for suggestions regarding hacked/compromised accounts;
http://community.skype.com/t5/Security-Privacy-Trust-and/Suggestions-on-how-to-handle-Hacked-Skype-A...
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

How do I split off my Ipad and Ipod from my wifes account that we have both used without loosing all my music, films and apps?

I currently have an Ipod Touch and Ipad 2 wi-fi that were linked to my wifes account on her computer, she has an Iphone 4, Ipad 2 wi-fi + 3G and an Ipod touch.
Over the years we have combined our joint music collections on to 1 itunes account - Silly Me! I now need to change the arrangement so that I am able to log in to my new Itunes account, using my own computer without loosing any of my music, films and apps etc. Anybody got any solutions as I have tried to back up, open a new account etc and then sync and GUESS WHAT? everything disappears. music, films, apps etc. PLEASE HELP

I'm afraid you can't do that on iOS devices. Any purchases that were done using the single account, in this case your wife's, can only be used if you continue to log in to the same iTunes account. If you now want to use your own separate account you will need to re-purchase any of the apps or media you want to use using your own separate account. Only iTunes on a computer can be authorized to use more than one account.
Most families use one account for purchases for the very reason that they want to collectively share all the apps and media purchases. It saves money by not having to make separate purchases of the same things for each account.
Hopefully, in the future, Apple will allow people to consolidate two or more accounts in to one so that purchases made on separate accounts will be able to be shared amongst those people.

Warning! Skype account hacked and money stolen

I feel it is important that Skype users be warned of their vulnerability to Internet theft and take the appropriate action.
All persons with Skype pre-approved payment agreements through Paypal should seriously consider cancelling these agreements immediately. The urgency to take this action is for the following reasons:
1. Paypal considers the theft of a Skype prepaid account as "not an instance of unauthorized account activity" and will not refund monies stolen under these circumstances.
2. Skype has indicated that it is "not liable, and is unable to refund any money that has been lost because of this incident."
After losing almost $100 in unauthorized Skype usage on June 30, 2011, I feel all Skype users should be notified of their vulnerability and be aware that neither Skype nor Paypal will refund money stolen from pre-approved agreements.

This is crazy !!!
Lose a login ..create another one and do all the weird dance to POST a reply. Man ..this is where skype starts to DIE ..
Same story !!!
Account password changed suddenly and ofcourse the EMAIL was changed as well.
And IM aghast at seeing how many such accounts and for how long has these been going on and SKYPE does nothing.
A simple solution is - when a user is changing EMAIL address, do it via the OLD address only. So if i created a login name ABC thru [email protected] (the first email id) - anytime the user wants to change it, treat it like the Password change TOKEN process. This way NO UNauthorized genius can LOCK some user out.
Maybe some secret questions etc.?
other techniques.
But how does
- some steal passwords from ur systems?
- or you wud say its random generators?
- And credit card FREQUENCY usage? can users set something there? that I wud NOT change my Skype account for more 10$ everyday? or everyweek?
And ..HOPE you guys are NOT storing credit card INFO in the system?
and money wise - there shud be a way to STOP auto-recharge option? Or stop from blowing over like above.

Account Hacked and No Response From SKYPE

My account has been hacked as of yesterday morning. Received the emails indicating that my password and primary email address are changed, and Skype will not allow me to change these; everytime I try to change email or password, it relates it back to my microsoft account, not Skype. In 24 hrs I have tried to reach customer service three times, with no response. I appreciate that there is a "within 72 hrs" clause, but why can I not at least get this account closed/ blocked/ suspended while you wait. This screams of poor customer service as well as a very laissez-faire approach to my security. Please help!

Hi, MAHDPG, and welcome to the Community,
Please do contact Skype Customer Service again. If you were provided a ticket number or identifier, be sure to include it in your follow-up correspondence. We here in the Community are not authorized to access Skype accountholder data, so contacting Skype Customer Service is required.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Account hacked and Paypal account charged

My account was hacked and charged. I changed my password but I still see new calls to India. Well done Microsoft!

Same case here. Account hacked around End of April 2013.. and Calls made to India, Pakistan and Cyprus.
Were you able to get credit back. Any help on how to restore the account?
Skype's Customer Service sucks - It is pretty shamefull that a voice telephony company can not put its customer service on skype voice call... and instead using chat only function.

Account hacked and now is blocked

My Account was hacked and calls where made on it. Plus someone used the auto pay to buy 25 dollar skype credit thing.
I Changed my password and pout a account recovery and everything but its still blocked. Plus my still being charged for the 25 dollar card even though skype took it away and off my account.
This is my phone and i need it working. Can someone help!?

My account was also suspended after some **bleep**er hacked me 2 days ago, i have try to recover it back, message from skype not enough info wich are bul**bleep**, how can i get in touch with a person at skype support to solve this, is there a email adress i can use, phone number? anyone? John

Skype account hacked. Skype agent very helpful

So my skype account got hacked today. I made a call to a landline number in Taiwan for about 40 minutes, but while I was calling, I got 5 notices about account automatic recharge (I did set my account up so the account gets recharged when credit is low). I then checked my account history, there was a bunch of mobile calls to a Taiwanese cell number that started today. Each call lasted 30 mins (costing ~2.5 euroes each call). These 5 charges also showed up as pending on my bank account.
I used Skype live chat, and the agent Angela A. was really helpful and cancelled the 5 credit charges (worth over $60) to my bank account even though these recharged credits had been used (by the hacker). I want to thank her here again for her help. I realize a lot of threads out there seem to tell a different story, that Skype isnt very helpful on refunding charges made on hacked accounts. Maybe my case is different, since the charges are actually still pending and not made yet. But just want to point out that there are good people in Skype who are willing to help out.
Sam

So my skype account got hacked today. I made a call to a landline number in Taiwan for about 40 minutes, but while I was calling, I got 5 notices about account automatic recharge (I did set my account up so the account gets recharged when credit is low). I then checked my account history, there was a bunch of mobile calls to a Taiwanese cell number that started today. Each call lasted 30 mins (costing ~2.5 euroes each call). These 5 charges also showed up as pending on my bank account.
I used Skype live chat, and the agent Angela A. was really helpful and cancelled the 5 credit charges (worth over $60) to my bank account even though these recharged credits had been used (by the hacker). I want to thank her here again for her help. I realize a lot of threads out there seem to tell a different story, that Skype isnt very helpful on refunding charges made on hacked accounts. Maybe my case is different, since the charges are actually still pending and not made yet. But just want to point out that there are good people in Skype who are willing to help out.
Sam

Account Hacked and Charged 25€

My skype account hacked today and charged 25€ and dropped 5€ before i change my password.I deleted all credit card infromation after that.All calls going Tuvalu.
Can skype refund my money ?

I think you can contact customer service for further clarifications and advice. However, I'm not certain if they are offering refunds in cases of hacked accounts.
Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Account Hacked and Suspended and "Restricted"

My account was hacked and someone charged several hundred dollars to my PayPal account. Skype quickly remedied the fraudulent charges, and I have changed the passwords of both Skype and PayPal. But now my account is "restricted" and I cannot add money to make calls. Can someone help me to get the account unrestricted? Thanks

Hi, faizanbajwa, and welcome to the Community,
Generally speaking, we do not have access to Skype acount records here in the Community; you must contact Skype Customer Service directly. You may even need to set up a new account in order to recover your old account, if you cannot use your old account at this time.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you wish to contact Customer Service, skip past Step 2 of the instruction where you will be presented with FAQ articles and other information, which may prove helpful, and proceed to Step 3, Continue Support Request.
I would also recommend changing your e-mail account password as well as that of any saved payment method that you had on file. If you employ a third-party payment processor such as PayPal or Moneybookers, change those account passwords as well as proactive measures.
Further, run you preferred anti-virus/malware/spyware software using the most recent virus signature files to ensure your computer did not get infected.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Account Hacked and Skype Credit used without knowl...

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