Account hacked, credit card used and cant get acce...
Hi,
I have had my main account hacked again for a second time and cannot get access back. I just got some skype notifications that there have been 12 purchases made in China on my acount. I cannot recover my password as it never sends me the recovery email. I do get the emails that someone is making purchases on my skype account but I cant seem to do anything about it.
The account receovery asks me when I opened my skype acount and I have no idea. I lost access to this account so long ago that I have given up getting it back but just got a second bout of transactions .
Can anyone help me with this please?
Hi, Bronsonlb, and welcome to the Community,
It appears to me that you have created a new Skype account as you posted your enquiry here on this message board - use this new account to contact Skype Customer Service to report the fraudulent use of the other account, to request alternate verification details to confirm your "ownership" of the other account, and to remove saved payment details. I would not recommend choosing the "account recovery" path as you have previously attempted.
If you can recover the account, so much the better. If not, request the account be removed.
Last and certainly not least, report the unauthorized purchases to the issuer of the payment method on file. The charge-back process will likely trigger Skype to suspend your first account.
Regards,
Elaine
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Similar Messages
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Why was my credit card used and not my gift card
why was my credit card charged instead of my gift card?
We are fellow users here on these user-to-user forums, we won't know.
Have you checked the purchased history on your account ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
Or haave you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702 -
HT1918 I updated my credit card info and it tells me I need to contact iTunes support ?
I updated my credit card info and I get a contact iTunes support message to finish transaction
You need to do as requested and Contact iTunes Customer Service...
Use this Link > Apple Support iTunes Store Contact -
when i try to make an itunes account it i cant find "none" by payemnt method and i dont have a credit card. any way to get around that?
Unless the instructions on this page are followed when creating an account : http://support.apple.com/kb/HT2534
then credit card details will need to be entered before the account can be used to download any item from the store.
If created the account (e.g. you're not in the process of creating it and are stuck on the payment screen) and you are being prompted to review it then you could see if this post by mountaingoatgirl lets you reviewit without needing to enter credit card details : https://discussions.apple.com/message/24303054
If not then you will need to create a new account, and follow the instructions on that HT2534 page when creating it. If you want to use the same email address then you will need to replace it on that account first e.g. by logging into it via the Store > View Account menu option on your computer's iTunes or via http://appleid.apple.com
Creating an account with 'none' via a computer's iTunes : https://discussions.apple.com/message/24321860 -
I tried to download a movie on my iPod touch but due to limited space, it did not download. Then, I checked my credit card online, and I found the money was already taken. How will I get it to download on another device with the same account? Also, I was wondering why they took my money even when it did not finish downloading let alone get downloaded?
Welcome to the Apple Community.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen. -
I bought my ipad in us, and has been using a pre paid card in purchasing applications. Now i already went back to bahrain, i am trying to purchase apllication using my bahrain credit card but it cannot get through as the default country is USA.
I tried to change my country but a message says i have a store credit balance and must spend it before changing store. But how i can spend it i only have 8 cents left?
So how will i be able to purchase applications if i am in bahrain?You can try again after a few hours after waiting and you still get the same error, you'll need to contact support.
https://expresslane.apple.com/GetproductgroupList.action -
I went into the computer and set up my account, I then went to where you enter the gift card info to redeem the money and my account says I have $40...however, when I go and try to use it I can not figure out how to do so. I also read that I can remove my credit card info and just use Itune cards...but again i can not figure out how to do this.
This is very frustrating because something so simple is turning into an all day fiasco!Hello Brod1,
Thank you for the details of the issue you are experiencing. The iTunes Store will automatically recognize the credit you applied. You can find the details of how iTunes Store purchases are billed below:
Order of iTunes billing methods
When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance.
When you buy individual songs from the iTunes Store:
Free song credits are redeemed first.
If you have no free song credits, gift certificate, prepaid card, and allowance credits are used next.
If your gift certificate, prepaid card, and/or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance.
If you have no free song credits or gift certificates, prepaid cards, or allowance credits, your credit card is billed for the songs you buy.
When you buy an album on the iTunes Store:
Gift certificate, prepaid card, and allowance credits are used first.
If your gift certificate, prepaid card, or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance. Note: Free song credits cannot be used for album purchases.
If you have no gift certificates, prepaid cards, or allowance credits, your credit card is billed for the albums you buy.
You can find the full article here:
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I have tried to change my User id which is an email address I no longer want to use. Now I am constantly getting requests from icloud and Apple ID for my password and cant get into my icloud account.
To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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I had a "pdf export" plan and upgraded it to "pdf pack" plan and it was charged the full price of the new plan in my credit card. How to get the refund of the non used part of the old plan?
Hi edilsoncf,
I've seen your question on several forums, and responded there. Did you get your subscription sorted out?
See: How do I get a refund if I have multiple Acrobat service subscriptions?
Best,
Sara -
I had a "pdf export" plan and upgraded it to "pdf pack" plan and it was charged the full price of the new plan in my credit card. How to get back the non used part of the old plan?
Hi edilsoncf,
I've seen your question on several forums, and responded there. Did you get your subscription sorted out?
See: How do I get a refund if I have multiple Acrobat service subscriptions?
Best,
Sara -
HT2534 How do I use my Itunes and App store account without credit card info
I've already made an account and when I try to download an App from the store it says I need to put in credit card information.
How to Get Apps From the App Store Without a Credit Card
http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
If None is not available - On your computer launch iTunes and click "iTunes Store" in the left navigation pane. Click the "down arrow" next to your name at the top right side of the page and click "Account." Enter your username and password and click "View Account" to log into your account information. Next to your Payment Type, click "Edit." Select the "None" button and click "Done." Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
Cheers, Tom -
Please help me ..
Create a iTune and App Store account without credit card
1. Go to App Store and select a free app
2. Tap INSTALL APP
3. Create New Apple ID
4. Confirm Your Country
5. Agree with Terms and Conditions
6. Fill in your Apple ID and Password (must be a valid email address)
7. Create and answer your secret question e.g. What is the name of my dog?
8. Select NONE for Billing Information (see picture below)
9. Fill in Billing Address i.e. your address
10. Submit application for new Apple ID
11. Wait for verification email
12. When email arrive, verify your account
13. Start downloading your free apps
http://i1224.photobucket.com/albums/ee374/Diavonex/6f6e54ff.jpg -
I dont have a credit card but itunes wants me to enter my credit card info and i cant get passed it.
Hello Bstoddard7,
It sounds like you want to use your Apple ID without a credit card.
You can set your credit card to None in the billing information section of iTunes. This article will help you do that.
iTunes Store: Changing your payment information
http://support.apple.com/kb/HT1918
Changing your payment information using a computer
Open iTunes.
Choose Store > Sign In.
Enter your Apple ID and password and click Sign In.
Choose Store > View Account.
Enter your account password and click View Account.
From the Apple Account Information page, click Edit to the right of Payment Type.
Note: You can find the payment methods that the iTunes Store accepts in the Payment Type section. If you don't want a payment method on your account, select None in the Payment Type section.
Click the Done button after you've updated all of your information.
Thank you for using Apple Support Communities.
Take care,
Sterling -
How do I remove payment information from my account, like the credit card number and information?
*NO THIS DOESN'T HELP ME AT ALL*
V V V V V V
"Symptoms
When there is a mismatch between the iTunes Store's records and your credit card company's records, you will receive an error message stating that your credit card's security code isn't valid or that your zip code does not match your bank's records.
Resolution
In most cases, this issue is caused by a formatting error in the billing address that you have provided. You can correct the issue by verifying that the information you have provided is correct, or by changing the format of your address to match the format that your credit card company has on file.
You can verify and/or modify your billing address by following these instructions:
Open iTunes. If you are signed in to iTunes, skip to step 4.
Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
Choose Store > Sign In.
Enter your account name and password, then click the Sign In button.
Choose Store > View My Account.
Click the Edit Payment Information button.
In the Payment Method section, choose None.
Click the Done button at the bottom of the page.
Click the Edit Payment Information button again.
Enter your billing address exactly as it appears on your credit card statement.
Select your credit card type in the Payment Method section.
Enter your credit card information, your card's security code, and the expiration date.
Click the Done button at the bottom of the page.
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file."
iPod touch, iOS 5.1.1I cant find the edit payment information, and everytime i try to delete the information it only says payment option declined then it refreshes and the same information is there
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I can't seem to update my apps or make any purchases on from my account. Nothing has changed with my credit card information and for some reason the iTunes Store tells me my information is incorrect. What do I do?
Yes, it's frustrating.
I don't have my iPod with me but, as I recall, the change is done in Settings/Store. That change will apply to NEW purchases. However, be aware that all purchases are permanently associated with the Apple ID that was originally used. Generally, it's only a problem when you need to update an app. IF you do your updating from iTunes and your logged in to the "wrong" ID, you'll need to log out and back in again. It's easier from the iPod as you do not need to log out/in but you do need to know the password.
Unfortunately, you can not merge IDs nor can you transfer purchases from one ID to another. Go here to find out exactly what you have. I have the same problem so I deliberately made both passwords identical to make things slightly easier for me.
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