Account Hacked - "HipsterHD"

So about a week ago my account "HipsterHD" was hacked. I received an email notifying me my account email registered was changed to "*edited for privacy*" from my previous "*edited for privacy*". I have sense then reinstalled my OS and tried to recover my account but was unable to. I also emailed Skype customer support the day of the hacking a week ago and never got a reply. I really need my account back as it has 3 months of skype unlimited calling and I really need to use it. I can verify ANY information asked.

Hi, Shorteh96,
While I am unable to determine this for certain, my hope is the delay in response from Skype Customer Service is that your case is being investigated. Please contact them again, including any information such as a ticket number or case number so your new enquiry can be cross-referenced with the first.
Here is a link to an FAQ which details other information Customer Service could ask in order to verify your identity as the account owner: https://support.skype.com/en-us/faq/FA10920/What-can-I-do-if-someone-has-taken-over-my-account
If you are not a Skype Premium subscriber and therefore eligible for live chat customer service, a "Day Pass" could be purchased. Skype Premium
Regards,
elainem77
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Account hacked and Paypal account charged

My account was hacked and charged. I changed my password but I still see new calls to India. Well done Microsoft!

Same case here. Account hacked around End of April 2013.. and Calls made to India, Pakistan and Cyprus.
Were you able to get credit back. Any help on how to restore the account?
Skype's Customer Service sucks - It is pretty shamefull that a voice telephony company can not put its customer service on skype voice call... and instead using chat only function.

Account Hacked and Charged 25€

My skype account hacked today and charged 25€ and dropped 5€ before i change my password.I deleted all credit card infromation after that.All calls going Tuvalu.
Can skype refund my money ?

I think you can contact customer service for further clarifications and advice. However, I'm not certain if they are offering refunds in cases of hacked accounts.
Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Account hacked, credit card used and cant get acce...

Hi,
I have had my main account hacked again for a second time and cannot get access back. I just got some skype notifications that there have been 12 purchases made in China on my acount. I cannot recover my password as it never sends me the recovery email. I do get the emails that someone is making purchases on my skype account but I cant seem to do anything about it.
The account receovery asks me when I opened my skype acount and I have no idea. I lost access to this account so long ago that I have given up getting it back but just got a second bout of transactions .
Can anyone help me with this please?

Hi, Bronsonlb, and welcome to the Community,
It appears to me that you have created a new Skype account as you posted your enquiry here on this message board - use this new account to contact Skype Customer Service to report the fraudulent use of the other account, to request alternate verification details to confirm your "ownership" of the other account, and to remove saved payment details. I would not recommend choosing the "account recovery" path as you have previously attempted.
If you can recover the account, so much the better. If not, request the account be removed.
Last and certainly not least, report the unauthorized purchases to the issuer of the payment method on file. The charge-back process will likely trigger Skype to suspend your first account.
Regards,
Elaine
[Note-flagged for review.]
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

BT email accounts hacked

Hi
I run a computer support business and over the last few days over 60 of my customers have had their email accounts hacked and spam email sent out to everyone in their address books
I have virus scanned most of the computers and all are clean - so it appears the webmail password was hacked and someone gained access
This happens quite regularly now with BT - but I don't see it hardly ever with other email providers and I have a lot of customers
What is BT doing about this -as I have a lot of angry customers who are ready to leave BT and go elsewhere if you cannot improve your security!
I know in some cases it is not always your fault and down to customers choosing stupid passwords, but not helped when your helpdesk resets passwords to things like welcome1 or london12 and the customer then never resets them (when threy should be forced on first login to change them)

wingers wrote:
Hi
I run a computer support business and over the last few days over 60 of my customers have had their email accounts hacked and spam email sent out to everyone in their address books
I have virus scanned most of the computers and all are clean - so it appears the webmail password was hacked and someone gained access
This happens quite regularly now with BT - but I don't see it hardly ever with other email providers and I have a lot of customers
What is BT doing about this -as I have a lot of angry customers who are ready to leave BT and go elsewhere if you cannot improve your security!
I know in some cases it is not always your fault and down to customers choosing stupid passwords, but not helped when your helpdesk resets passwords to things like welcome1 or london12 and the customer then never resets them (when threy should be forced on first login to change them)
Hi.
Have you asked these "customers" if they have received anything recently, or clicked on anything not expected ? Do they all use the same things like facebook or other social sites ? Are they connected in anyway, or have they just come to you for help ?
If I may be frank, why did they come to you initially rather than contacting the free BTinternet helpdesk ?
Webmail password change is the same for all ISPs, not Yahoo! specific. If the helpdesk gives the user a new password, then really it should be down to the user to make sure they alter it themselves. Clearly people don't do this, but even if the helpdesk said to do it - some people will still not do this.
You say you don't see it hardly with other email providers, that implies that it does happen. What other mail providers for example ? BTYahoo! is one of the largest in the UK, so it's not unlikely that more would be seen than for some other ISPs.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Friends account hacked and sending links

My friend Criken959 got his account hacked and is now sending links to me that might contain possible Trojan as so said on the forums if I can get an administrator to see this and help Criken959 me and My friend would both be very thankful

It's a virus and most likely not a hacking issue. Very similar or identical to cases previously reported here. Please try the following procedures -
http://community.skype.com/t5/Windows-desktop-client/Skype-spam-virus/m-p/1092504/highlight/true#M82...
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Is my account hacked?sms send by skype send wrong ...

sms send by skype, send zweeds mobile nr instead of my registred mobile nr
if the receiver of my sms respond his sms go to sweden en never come on my mobile
the strange thing is the nr that is transmitted change xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
is my account Hacked????what can I do????
thanks for helping
luc

Hello,
No duplicate posts please. Duplicate removed. This is a public internet site so NEVER post personal information.
Please contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Account hacked (email changed)

I received an email titled "We've updated your email address". this mail told me that my previous (the correct email) -snip- has been changed to (hacked email) -snip-.
I keep seeing messages saying to go to https://support.spotify.com/uk/contact-spotify-anonymous/ but this is wrong because I entered my problem there in the text box and sent it and it reported "We'll get back to you at -snip- as soon as we can." so it isn't anonmous at all and now the hacker has possibly a few more details about me.
There seems no clear way for anyone to report this issue, what do I do now ?
You should be notifying people that your service has major security breach issues, this is not just a random person who has guessed my password..you (spotify) have been hacked and someone has taken my details from you.
I have been a paying premium member for many years with you and i'm not happy about this one bit, can one of your staff please tell me exactly what I should now do to get this rectified.
Regards

Update: Spotify got back to me and over the following couple of days my account was restored, so different email and passsword on the account so fixed basicaly. BUT !!! Yesterday I look at my playlist and find things I have not added !! I delete them, I changed the password on my account after disconnecting all devices from my account.
Today I start playing music and it cuts out, I click "choose device to play on" only to find there is a mobile device playing music that is not in my playlist.
What is going on ? This is not my end, I have not had my emails accounts hacked..spotify has been hacked or there is some majot security flaw in the software, I also KNOW this as fact because since this happened a little research and web searching I discover public/private forums selling spotify acccounts. pic attached is the person/persons using the account I frikkin pay for !

Recovery email addressee changed account hacked

Dear sir i have submitted the recovery form 2 times and i got Email regarding account release but still my account is hacked and i m not able to recover it ,as the hacker has changed the password , Recovery Email adresses and other details also .can you please help me out i m having skype premium on my both account but i see i haven't got any benefit of that as i m not able to go through live chat option also .My Hacked skype username is "[removed for privacy]" Please Fix it as soon as possible

Update: Spotify got back to me and over the following couple of days my account was restored, so different email and passsword on the account so fixed basicaly. BUT !!! Yesterday I look at my playlist and find things I have not added !! I delete them, I changed the password on my account after disconnecting all devices from my account.
Today I start playing music and it cuts out, I click "choose device to play on" only to find there is a mobile device playing music that is not in my playlist.
What is going on ? This is not my end, I have not had my emails accounts hacked..spotify has been hacked or there is some majot security flaw in the software, I also KNOW this as fact because since this happened a little research and web searching I discover public/private forums selling spotify acccounts. pic attached is the person/persons using the account I frikkin pay for !

Have no access to apple id email account hacked how do i get my music back?

Hello,
If anyone can help me I would greatly appreciate it. All my microsoft email accounts or any email account I have ever own was hacked back in 2009. Now I would really like to be able to get all the itunes music I purchased but I don't have access to the email account it is associated with. Not even sure which one it is. I spoke with Apple on the phone and they informed me that every email account I thought was listed with my Apple id never was. Also that my apple id revolved around a hotmail account. I had no clue because I don't recall ever associating it with one. Needless to say I can't access or close my hotmail accounts due to something about them being associated with a microsoft account. STill not sure what they are talking about. I have been trying for years to close my email accounts or access them but so far nothing. They are being used just not by me. I did send a letter to Microsoft for support welll that was a waste of time.My question is how do I get the 100s of songs I paid for when I can't access my orginal apple id? I can't get past the birthdate for security questions and apple can't help me. Last October I spent hours on the phone with apple and they sent me a reset password email to my internet provider Fibrant. Sad thing is I never got it until about 3 weeks ago. Alittle to late. I assumed someone or something kept it from me so I could not access my apple id. The only thing I have as an apple id is an expired . me account. You would think that would be enough to prove the music I purchased was listed with that me account and one time but nope its not. I just need to know how to get access to my apple id the original one. I have went out of my was to get a mac computer and apple router , I also took all my microsoft pcs and got rid of them. But it doesn't matter because evidently who ever third party or what not that has my apple id is associated with microsoft. I didn't even realized all my music on my ipod was formatted for windows. so I try to restore it and I lost a 100 and some songs. I bought itunes match last october and that was a waste I am not sure but I think it was associated with microsoft too. When I speak with apple on the phone they usually say that account doesn't exist. Or that there is no record of the hours I spent on the phone speaking with them. Or they can access the case number but there are no details. If someone has a good idea of how I can reclaim my orginal apple id besides my old @ me account I would greatly appreciate it. I can't get pass the birthdate that states is wrong and if i get a reset email it seems to be intercepted or something. Please help.
Thanks,
Suzanne Stegall McCabe
UnitedSTates
Eastern time zone

I did back up my computer and then put everything back on ( or so I thought) but it did not work properly ( I don't know why) maybe I hit the wrong button, but know on my back up for iTunes it is the one I have on my computer now without all my music and photos. Guess I'll just have to start again, I did manage to work out how to get any purchases I got from iTunes. So it's just all my own music bit of a bummer really but still you live and learn, so I'm told.
Thanks for the help thought much appreciated.

Account Hacked, Fraudulent charges, and NO WAY TO ...

Skype,
Over the last two days someone has hacked into my account, sending more
than 1200 SMS messages to people in the Netherlands, Luxembourg, and other
parts of Europe. This drained whatever remained in my account, and then
auto-filled 6 times for $25 USD each. I cancelled the charges with Paypal,
but I need to talk to someone at Skype ASAP. You can e-mail me at [E-Mail address removed to retain confidentiality.] with a phone number. Your online customer support is insufficient, and the last thing someone in my position needs is to weed my way through customer
support websites. These charges have not yet been processed through my bank
luckily. I need to know:
- Will you ensure these charges do not go through?
- How did my account get hacked?
- Why was I receiving text messages and phone calls to my personal cell
phone? Was it through Skype to go?
- Will you restore my previous account balance to my skype account? As far
as I can see my account has only been hacked since Sept. 22 or 23. I had
money on the account at that time. Right now I have none.
If you are a Skype customer reading this, here's what it all looked like. The night before last I started getting text messages from all over Europe. 20 to be exact. They were talking about buying and selling cars and bikes. Last night I started getting phone calls and more texts so today I checked with my bank. There were no bank charges yet, but when I looked at Paypal I had 6 $25 auto-refills from Skype. I reported the charges with Paypal and hopefully they have cancelled the charges so they won't go on to my bank account, but I can't reach anyone at Skype, nor do I see any way to easily report security breaches like this.

Hi, reynoldspick,
First things, first: for your safety and protection, please never, ever include personally identifiable information such as an e-mail address or telephone number in posts on a public Community or forum such as this. Thanks!
If you have not already done so, please change the following account passwords immediately:
Skype account;
PayPal account;
Payment method used to fund your Paypal account.
Further, as a proactive measure, run a full security scan of your computer using your preferred anti-virus/malware/spyware program ensuring you have the latest virus signature files installed.
Here is the link to use to contact Skype Customer Service directly; we here in the Community do not have access to Skype accountholder records. https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
Skype offers help and support through ... :
Email - follow the steps below to submit your support request to us by email
Live chat for eligible customers
We don’t currently offer telephone support.
If you are a Skype customer, you can contact Skype Customer Service as follows:
Sign in with your Skype Name and password.
Select the topic you need help with and the problem you are having. Some information is displayed that might help with your problem is displayed.
If the information doesn’t help, click Continue support request.
Select your contact method.
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
These charges have not yet been processed through my bank
luckily. I need to know:
- Will you ensure these charges do not go through?
I can not gaurantee this; as noted above, I do not have access to account records. Whether these charges post through to the payment method which funds your PayPal account is most likely a matter of timing.
- How did my account get hacked?
Most likely your Skype account password was guessed or cracked. None of us is immune.
- Why was I receiving text messages and phone calls to my personal cell phone? Was it through Skype to go?
Quite honestly, I would have no way of knowing.
- Will you restore my previous account balance to my skype account? As far as I can see my account has only been hacked since Sept. 22 or 23. I had money on the account at that time. Right now I have none.
Reimbursements for fraudulent use of an account are typically returned to the customer's account from which the funds were taken, as such investigations are processed by the payment method.
Please report these incidents to Skype Customer Service, as noted above.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Re: Unauthorized charges and Skype account hacked ...

I have been hacked and lost money but cannot seem to get any help from Skype - how do you get the money back. I have cancelled my paypal accout and cancelled my credit card - skype just keep sending a repeat email saying how sorry they are.
Do I take them to court?
it is a rip off! I am furious with them as they just do not care - no one seems to want ot help and apparently they do not talk to customers.
Any guidance gratefully recieved.

Hi, piersday, and welcome to the Community,
Please refer to these FAQ articles for next steps ( some of which you have proactively done):
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
https://support.skype.com/en/faq/FA10946/what-should-i-do-if-my-account-is-suspended-hacked-or-compr...
If you experience difficulty contacting Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Account Hacked - Will this affect my Microso...

Last Wednesday, I received an e-mail receiving confirmation of my password change, and confirmation of my new e-mail address. Of course, I had changed neither and contacted Skype to let them know that someone had hacked my Skype account.
Several exchanges with them later and things are still being sorted out (after six days). I have reached the stage where I have the link to reset my password, but unfortunately that takes me through to the Microsoft website and it is not the Microsoft password I need to change, but one associated with my Skype Login. Anyway, I digress.
I was wondering, if someone has got into my Skype account, using my Skype password, is there any chance he may be rooting around in my Microsoft Account (Outlook, OneDrive, etc). Or would he have needed to also get around my Microsoft password to do that. I suspect the latter, as that is where I am being sent.
Would anyone like to put my mind at rest?

You can try to retrieve the sync key from that mobile device.
* about:synckey: https://addons.mozilla.org/mobile/addon/aboutsynckey/

Skype Account Hacked. Which is the after procedure...

Unfortunatly my account at Skype has been hacked so i was obliged at first to create a new one.
But my main concern is to deactivate my old-one hacked account as at this account there is my initial list of my contacts.
I 've tried to find at Skype site an email to send but i couldn;t seek out a available channel of communication.
Which is the proposed procedure for this cases in order to public Skype the hacked aacount so to take the further demanding steps for the deactivation?

Unfortunatly my account at Skype has been hacked so i was obliged at first to create a new one.
But my main concern is to deactivate my old-one hacked account as at this account there is my initial list of my contacts.
I 've tried to find at Skype site an email to send but i couldn;t seek out a available channel of communication.
Which is the proposed procedure for this cases in order to public Skype the hacked aacount so to take the further demanding steps for the deactivation?

Skype Account HACKED

I have had someone gain unauthorized access to my Skype account. This is insane, because I knew I was being targeted by a hacker, and went to ehosts Live Support to tell them. I also told them NEVER TO CHANGE THE REGISTERED EMAIL ON MY ACCOUNT. They said they made a note on my account and that they would not change the email, no matter who came into their live support.
Here I am today, and what did Skype support do? They CHANGED THE REGISTERED EMAIL FOR THE HACKER. He did NOT HAVE ACCESS TO MY EMAIL ACCOUNT. YET, YOU STILL CHANGED IT FOR HIM?? Skype is an absolute JOKE. This service is absolutely garbage. You should be ashamed of the horrible security.
My account =---
My registration email = ---
This email was completely secret. This means that the hacker had no way of knowing my email address (unless one of your retarded agents told him the address). My passwords are secure, my email is secure. The only thing that is compromised is my Skype account, because Skype allowed someone to change the email on my account WITH MINIMAL INFORMATION ABOUT MY ACCOUNT.
He is now costing my business hundreds (possibly thousands) of dollars by SCAMMING my CONTACT LIST.
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this.

afaik, users can only change their registered email address (1) if they supply the current password of the account in question (2) or contacting support and answering verification questions to prove that they are the owner of the account [in cases if the user don't remember their password or no longer have access to the account/registered email address]. Such verification questions are quite difficult to answer even for the account owner themselves at certain times (as what can be seen in other threads in this forum).
You may need to contact customer support again, and perhaps can ask for a senior rep/supervisor to handle your concern.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Account Hacked - "HipsterHD"

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