Account HACKED, identity fraud, and no help

Hello I was recently informed that one of my contacts on Skype had their account compromised (April 19th). Their name was changed to "Ray Morgan" and their birthday was changed to "June 12, 1960" as well as their place of residence changed to "New York, USA" and their picture too. Then I had noticed something strange going on with my OWN account. I can no longer log in, and when I try to reset my password, it says to contact Customer Service.
I have filled out the Account Verification form three times already, have offered ALL of my information, including my name, date of birth, all my contacts, my billing address.. basically everything I can possibly give, and still no response. I am just getting the same email over and over again.
ANOTHER note. My contact whose account was initially compromised is a family member of mine, and I had created her account, however I do not remember the email used to create the account. The Skype representative who I spoke to over chat said that it does NOT matter, because Skype has other ways of verifying an account. This is extremely frustrating and quite frankly, scary.
Last night, our camera had randomly turned on on the laptop, without talking with anybody. When I quit Skype (as it just runs in the background), the light went off. I believe somebody was accessing my camera. I don't know what further steps to take, I believe somebody is spying and hacking on me. Why doesn't Skype help, this is ALL on you. My billing information is on my account.

Hello,
Our escalation team reports as follows:
" I have viewed the customer’s community post and pulled up the Skype account that is associated with the e-mail address below. The Skype account associated with the customer’s e-mail address provided does not contain any stored payment details, nor is the account blocked. No record of any account take over on the user name is present, and the password was recently changed on April 19th 2015.
If the customer is referring to a different skype name that is associated with a different e-mail address (Which I suspect is the case in this circumstance) I would be happy to help with the issue by providing whatever guidance I can. However, we cannot support account recovery via live chat or phone call for security and privacy purposes. Because the information required for account verification contains sensitive information, verification can only take place over e-mail through the form that was provided previously. If the customer has filled out the form for account verification/recovery, I will be able to see the information that she filled out and compare that to her account information to hopefully give her back access to the account. If the information provided does not match the account information the account will remain blocked.
If there are other accounts that have been compromised the account owner should contact support and create their own request for recovery. "

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Account Hacked, Fraudulent charges, and NO WAY TO ...

Skype,
Over the last two days someone has hacked into my account, sending more
than 1200 SMS messages to people in the Netherlands, Luxembourg, and other
parts of Europe. This drained whatever remained in my account, and then
auto-filled 6 times for $25 USD each. I cancelled the charges with Paypal,
but I need to talk to someone at Skype ASAP. You can e-mail me at [E-Mail address removed to retain confidentiality.] with a phone number. Your online customer support is insufficient, and the last thing someone in my position needs is to weed my way through customer
support websites. These charges have not yet been processed through my bank
luckily. I need to know:
- Will you ensure these charges do not go through?
- How did my account get hacked?
- Why was I receiving text messages and phone calls to my personal cell
phone? Was it through Skype to go?
- Will you restore my previous account balance to my skype account? As far
as I can see my account has only been hacked since Sept. 22 or 23. I had
money on the account at that time. Right now I have none.
If you are a Skype customer reading this, here's what it all looked like. The night before last I started getting text messages from all over Europe. 20 to be exact. They were talking about buying and selling cars and bikes. Last night I started getting phone calls and more texts so today I checked with my bank. There were no bank charges yet, but when I looked at Paypal I had 6 $25 auto-refills from Skype. I reported the charges with Paypal and hopefully they have cancelled the charges so they won't go on to my bank account, but I can't reach anyone at Skype, nor do I see any way to easily report security breaches like this.

Hi, reynoldspick,
First things, first: for your safety and protection, please never, ever include personally identifiable information such as an e-mail address or telephone number in posts on a public Community or forum such as this. Thanks!
If you have not already done so, please change the following account passwords immediately:
Skype account;
PayPal account;
Payment method used to fund your Paypal account.
Further, as a proactive measure, run a full security scan of your computer using your preferred anti-virus/malware/spyware program ensuring you have the latest virus signature files installed.
Here is the link to use to contact Skype Customer Service directly; we here in the Community do not have access to Skype accountholder records. https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
Skype offers help and support through ... :
Email - follow the steps below to submit your support request to us by email
Live chat for eligible customers
We don’t currently offer telephone support.
If you are a Skype customer, you can contact Skype Customer Service as follows:
Sign in with your Skype Name and password.
Select the topic you need help with and the problem you are having. Some information is displayed that might help with your problem is displayed.
If the information doesn’t help, click Continue support request.
Select your contact method.
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
These charges have not yet been processed through my bank
luckily. I need to know:
- Will you ensure these charges do not go through?
I can not gaurantee this; as noted above, I do not have access to account records. Whether these charges post through to the payment method which funds your PayPal account is most likely a matter of timing.
- How did my account get hacked?
Most likely your Skype account password was guessed or cracked. None of us is immune.
- Why was I receiving text messages and phone calls to my personal cell phone? Was it through Skype to go?
Quite honestly, I would have no way of knowing.
- Will you restore my previous account balance to my skype account? As far as I can see my account has only been hacked since Sept. 22 or 23. I had money on the account at that time. Right now I have none.
Reimbursements for fraudulent use of an account are typically returned to the customer's account from which the funds were taken, as such investigations are processed by the payment method.
Please report these incidents to Skype Customer Service, as noted above.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype account hacked. Skype agent very helpful

So my skype account got hacked today. I made a call to a landline number in Taiwan for about 40 minutes, but while I was calling, I got 5 notices about account automatic recharge (I did set my account up so the account gets recharged when credit is low). I then checked my account history, there was a bunch of mobile calls to a Taiwanese cell number that started today. Each call lasted 30 mins (costing ~2.5 euroes each call). These 5 charges also showed up as pending on my bank account.
I used Skype live chat, and the agent Angela A. was really helpful and cancelled the 5 credit charges (worth over $60) to my bank account even though these recharged credits had been used (by the hacker). I want to thank her here again for her help. I realize a lot of threads out there seem to tell a different story, that Skype isnt very helpful on refunding charges made on hacked accounts. Maybe my case is different, since the charges are actually still pending and not made yet. But just want to point out that there are good people in Skype who are willing to help out.
Sam

So my skype account got hacked today. I made a call to a landline number in Taiwan for about 40 minutes, but while I was calling, I got 5 notices about account automatic recharge (I did set my account up so the account gets recharged when credit is low). I then checked my account history, there was a bunch of mobile calls to a Taiwanese cell number that started today. Each call lasted 30 mins (costing ~2.5 euroes each call). These 5 charges also showed up as pending on my bank account.
I used Skype live chat, and the agent Angela A. was really helpful and cancelled the 5 credit charges (worth over $60) to my bank account even though these recharged credits had been used (by the hacker). I want to thank her here again for her help. I realize a lot of threads out there seem to tell a different story, that Skype isnt very helpful on refunding charges made on hacked accounts. Maybe my case is different, since the charges are actually still pending and not made yet. But just want to point out that there are good people in Skype who are willing to help out.
Sam

Account hacked; rescue address and security questions changed

what recourse do i have to fix this? i haven't used my account in ages, since i moved away from iphone. i just signed back in to update my mac, and all my info has been changed. what can i do and where do i start? the rescue address is changed and so are my security questions.

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111482)

Fraud and password, help!

my credit cart has been charged for iTunes transactions I never made... Fortunately, my bank has agreed to cancel the transactions!
My problem is: when I enter my password in iTunes it tells me it's not good. When I try to change it, it tells me it already exists... or that it's not good... Hints anyone? Thanks

Hi , Welcome to the HP Support Forums! I understand that you're being prompted for a username and password to print your HP Envy 7640 Printer. I will certainly do my best to help you. How is the printer connected? (USB/Wireless) Without seeing the screen that prompts you for the username and password, it's going to be difficult for me to determine what is happening. As you should not be prompted for a username and password when printing, unless your printer is asking for the wireless network information. Is it the Mac asking you for a username and password? Please take a screenshot and post it on this thread so that I can have a better understanding. I am wondering if you have parental controls activated? To check to see if this setting is enabled go here. Try disabling it and attempt printing again. Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck!

Friends account hacked and sending links

My friend Criken959 got his account hacked and is now sending links to me that might contain possible Trojan as so said on the forums if I can get an administrator to see this and help Criken959 me and My friend would both be very thankful

It's a virus and most likely not a hacking issue. Very similar or identical to cases previously reported here. Please try the following procedures -
http://community.skype.com/t5/Windows-desktop-client/Skype-spam-virus/m-p/1092504/highlight/true#M82...
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

My account is locked, i cant remember my security question, and I accidentally entered my itunes card in here instead of my other account, so can someone from apple help me out and fix my account

my account is locked, i cant remember my security question, and I accidentally entered my itunes card in here instead of my other account, so can someone from apple help me out and fix my account (and no, i dont have any rescue email address or whatsoever)
please help me because i dont to waste money for nothing

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
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     2. Fill out and submit this form. Select the topic, Account Security. You must
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     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
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Your Apple ID: Manage My Apple ID.
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Account hacked and Paypal account charged

My account was hacked and charged. I changed my password but I still see new calls to India. Well done Microsoft!

Same case here. Account hacked around End of April 2013.. and Calls made to India, Pakistan and Cyprus.
Were you able to get credit back. Any help on how to restore the account?
Skype's Customer Service sucks - It is pretty shamefull that a voice telephony company can not put its customer service on skype voice call... and instead using chat only function.

Account hacked, credit card used and cant get acce...

Hi,
I have had my main account hacked again for a second time and cannot get access back. I just got some skype notifications that there have been 12 purchases made in China on my acount. I cannot recover my password as it never sends me the recovery email. I do get the emails that someone is making purchases on my skype account but I cant seem to do anything about it.
The account receovery asks me when I opened my skype acount and I have no idea. I lost access to this account so long ago that I have given up getting it back but just got a second bout of transactions .
Can anyone help me with this please?

Hi, Bronsonlb, and welcome to the Community,
It appears to me that you have created a new Skype account as you posted your enquiry here on this message board - use this new account to contact Skype Customer Service to report the fraudulent use of the other account, to request alternate verification details to confirm your "ownership" of the other account, and to remove saved payment details. I would not recommend choosing the "account recovery" path as you have previously attempted.
If you can recover the account, so much the better. If not, request the account be removed.
Last and certainly not least, report the unauthorized purchases to the issuer of the payment method on file. The charge-back process will likely trigger Skype to suspend your first account.
Regards,
Elaine
[Note-flagged for review.]
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Someone hacked my computer and set up a new administrative account by re-registering my computer. I can not access this account nor delete it. How can I fix this and get my computer back to the way it was?

Someone hacked my computer and set up a new administrative account by re-registering my computer. I can not access this account nor delete it. How can I fix this and get my computer back to the way it was? And also prevent this from being able to happen again. I have the link the kid used (http://www.ihackintosh.com/2009/05/how-to-hack-the-user-password-in-mac-os-x-wit hout-an-os-x-cd/) Apparently he used hack 2. HELP PLEASE!

Not sure why you can't delete that account. If you have admin privileges, you should be able to. Sounds like you only removed the Home Folder for that account.
You should highlight/select the account you want to remove and then click the minus button. Might need to unlock the padlock with your admin password.
Have a look at these articles from Apple, if necessary.
http://docs.info.apple.com/article.html?path=Mac/10.5/en/8235.html
http://docs.info.apple.com/article.html?path=Mac/10.5/en/8162.html
http://support.apple.com/kb/DL1399

I have problems .!!!! HELP .... My 4 mails went over 17GB. I proceeded to cancel in my iphone the 4 accounts(yahoo, gmail ,icloud and the business email) and nothing, I am in the same 17GB.

I have problems HELP My 4 mails went over 17GB. I proceeded to cancel in my iphone the 4 accounts(yahoo, gmail ,icloud and the business email) and nothing, I am in the same 17GB.

I wouldn't worry. Assuming you haven't hacked the phone you cannot have installed any viruses or spyware just by clicking a link in an email. Sounds like the page you accessed could not be read on the phone anyway, or it was just a dead link.

Why did I receive an email that I used my account for fraud and it will be suspended?

iTunes
Dear Customer,
We have received your iTunes account is used for fraud. Your account will be suspended until you confirm that you are the original user account.
- To confirm that you are the original user of this account:
Click here
- We want you to accept this new service of protection against fraud and identity theft.
Itunes security team.
All rights reserved. Copyright © 2014 iTunes S.©.r.l. 31-33, rue Sainte Zithe, L-2763 Luxembourg.
I just received the email above. What did I do? I have never used my account for fraud. This email is from [email protected]
Is it a scam?

It's phishing. Forward it to [email protected] and then delete it.
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MS exchange account on my iPhone and iPad doesn't capture sent mail when sent from iPhone or iPad! Everyting else seems to work fine. Can someone pleasse help?

MS exchange account on my iPhone and iPad doesn't capture sent mail when sent from iPhone or iPad! Everyting else seems to work fine. Can someone pleasse help?

iPhone and iPad use a different way of accessing the server.
I don't know the exact details, but we are using Zarafa instead of Exchange and have the same problem:
iPhone and the likes can connect to Zarafas z-push interface, which is some identical interface to the native Exchange interface, while the desktop e-mail application tries to interface with the web front end (via http) of the server.
These are completely different setups and it depends on the actual installation of the server to get this going.
So, you will most likely need different access parameters for the desktop - and the web mail feature has to be enabled on the Exchange server.
In my opinion using the web mail interface is just silly. On the other hand, the native protocol has less features comparedto the web front end, so you are somehow stuck with sins of the past.
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Software update and iLife help not working in Admin account

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I've tried many of the tips for deleting helpfile plists, but nothing seems to work for me.
Can any kind person list for me everything I should look to delete or move in the account to get these things working again?
It would be much appreciated!

Since the issue is specific to your original user account, you can proceed in two ways. One is to log into your new account, make a list of the preference files (plists) located in /username/Library/Preferences/, including any in the ByHost subfolder, log back into the original account, move everything on that other account's list from the original account's Preferences folder into a newly created folder on the Desktop, log out and back in, and see if the problem goes away. If so, you can copy the ones in the Desktop folder (one at time) back into /Preferences/, restart, and see if the problem returns. If so, you've identified the corrupt/conflicting one. Continue with all of them until isolating the bad ones. That'll save you the trouble of resetting preferences.
The second way is much more detailed and I'll not burden you with the steps unless the above doesn't fix the issue.

Itunes wont let me download anything for my ipod touch. everytime i try to it keeps looping thru to verify my account, so i do and then try to download and it loops me right back thru again to verify my account. HELP ME PLEASE :(

everytime i try to it keeps looping thru to verify my account, so i do and then try to download and it loops me right back thru again to verify my account. HELP ME PLEASE

Contact iTunes. Select the appropriate topic of:
Apple - Support - iTunes

Account HACKED, identity fraud, and no help

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