Account hacked, now I cant prove my identity??

so, my account got hacked and somebody stole $10 of credit to call mobiles to countries in the middle east. Whilst I'm waiting for the CIA to knock down my door, I decide to change my password (obviously), and contact support to try and recover my lost account balance.
exactly 26 hours later I get a reply stating: "We're sorry to inform you that the information you have provided didn't pass the required information needed to verify your account.". Ok, I'll fill out your enormous form AGAIN and try to prove Im not the same hacker who compromised my account in the first place. Ive had my skype account for as long as I can remember, and cant find my registration email, so the only question I cant complete is 'when did you open your account'.
Today (this time exactly 24 hours later, well done on that) I get the exact same reply again, requesting I complete the same form with the same information all over again.
I hope the irony is not lost on the support team at Skype who wont accept the identity information of the rightful account holder in order to simply open a support ticket after your company granted access to my account to possible terrorists.
Thank you for leaving me high and dry, Skype. I'm off to find my emails from 10 years ago. I hope my 1.44mb floppy disks havent corrupted yet.

Hey agussagasti,
Thanks for using Apple Support Communities.
Looks like you are not able to download apps from a different country's store. You may need to change the store country for the apps purchased in the other country.
Change the country of your iTunes Store, App Store, iBooks Store, and Mac App Store account
http://support.apple.com/kb/HT6119
After you change the country of your account, you won't see the items you purchased from the previous country’s store in the Purchased section.
Have a nice day,
Mario

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