Account hacked, skype chooses to ignore

I recently received emails about my account's email and password being changed, so I am no longer able to access it and attempted to send a contact message to Skype in order to get this resolved. Since I don't often use my personal skype, and only used it for family members, I have less than 5 contacts to name, and do not remember the original billing address or a lot of that info that I originally signed up with. I will say that the strange new email is [e-mail removed for privacy and security]pierre . dubois 2012 @ hotmail .com (without the spaces, if this form automatically removes emails). I even tried emailing this person with the original email from the account to ask why on earth they would do this, since I didn't have any payment info on there, but I do not expect a reply. Is the only way around this to just make a new account? How can Skype's customer support be so terrible that they don't even have a call-in center for "emergency" situations like this? And how come it has been 4-5 days with no reply to my contact form inquiry? I feel I should just stop using Skype all together.

soleign wrote:
Dear Skype Support,
We have a SKype account that we need close. ONe of our people change the password of the Skype account and change the password of the email address. we Can't access to both accounts. This Skype accounts automatically charge the credit to our Paypal account and with direct contacts to our customers. Please help us close the accounts. How we can do it.
Thank you!
Just open the link below to report your hacked/stolen account. Select Security and Privacy as Help Topic and Identity Theft/Account Takeover as the Related Problem. Then Click the Continue Support Request button near at the bottom of the page.
https://support.skype.com/en/support_request?needsLogin=false&topic=****************241&problem=****...
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Similar Messages

Account Hacked - Skype Support Useless - NO REFUND...

So my skype account was hacked last week, just found out right now. Luckly my credit card on file had expired so they only ate $8. To make it worse, the Skype login and password change system on the website isn't working properly (even though their heart beat page says its fixed), and Skype support kept trying shift the login problems on me. Oh... and no refunds? Hmmm... well... no more money for you Skype. Not one cent ever again. Its computer to computer chats from now on, and I'll find a better VOIP provider.
So here's the transcript of my "support" chat... useless or very useless? you be the judge...
Connected with John Felix H.
Thank you for contacting Skype Customer Support!
17:51:02 pereljon says,
hi
17:51:03 System says,
Please hold for the next available Live Support Agent.
17:51:33 John Felix H. says,
Hello! Welcome to Skype Live Support! My name is John Felix H. May I have your Skype name and the registered email address on the account, please?
17:52:10 pereljon says,
[email protected]
17:52:14 pereljon says,
pereljon
17:52:53 John Felix H. says,
So I can address you appropriately, may I also have your first name, please.
17:52:58 pereljon says,
xxx
17:53:43 John Felix H. says,
Okay. Thank you for providing me some information here, xxx.
17:53:53 John Felix H. says,
How can I make you smile today?
17:54:08 pereljon says,
I'm locked out of my account
17:54:17 pereljon says,
suspended.
17:54:28 pereljon says,
need to know whats up and get it activated asap
17:55:03 John Felix H. says,
Oh. I am sorry to hear that your account was suspended. I will be more than willing to check this for you here what went wrong.
17:55:58 John Felix H. says,
Let me just ask you. Where are you located right now?
17:56:47 pereljon says,
xxx
17:57:13 John Felix H. says,
In xxxx?
17:57:31 pereljon says,
yes
17:59:08 John Felix H. says,
Okay. When was your last call made?
17:59:51 pereljon says,
not sure... it was probably to mexico.
18:00:07 pereljon says,
I'd have to log in to check
18:00:53 John Felix H. says,
Okay. Please do so.
18:01:19 John Felix H. says,
You can view your call history by signing in to your account:
https://secure.skype.com/account/call-history
18:03:49 pereljon says,
something is up with logging in... very slow... is there a problem with skype?
18:05:39 John Felix H. says,
Oh. Really? I see that our system is working fine here. Connection is good.
18:05:54 John Felix H. says,
Why exactly is the problem you have now/
18:06:03 pereljon says,
Signing in failed. For your security, your account has been suspended. Click here for more information
18:06:13 pereljon says,
Can't log in.
18:08:29 pereljon says,
Hello?
18:08:44 John Felix H. says,
Oh. I am sorry to hear that. My mistake here.
18:09:24 John Felix H. says,
Okay. What month the last was made?
18:09:58 pereljon says,
I think i tried to make a call this month, but I can only check on the account.
18:10:29 John Felix H. says,
Okay. What number was that?
18:10:47 pereljon says,
Its on my skype... its in mexico.
18:10:59 John Felix H. says,
Okay.
18:12:34 John Felix H. says,
There was a call made to Hongkong this month. Is this authorized call?
18:12:40 pereljon says,
No
18:12:59 John Felix H. says,
Oh. Okay. Hold on.
18:14:44 John Felix H. says,
In order for us to reinstate your account, we need to verify some information here.
18:15:22 pereljon says,
yes
18:15:34 John Felix H. says,
Okay.
18:15:59 John Felix H. says,
We need the following information for verification:
18:16:19 John Felix H. says,
1. The first six and last four digits of the credit card used to make your Skype purchase (please do not send the full credit card number)
18:17:03 pereljon says,
xxx
18:17:09 pereljon says,
xxxx
18:17:24 John Felix H. says,
The name of the cardholder as indicated on the card
18:17:31 pereljon says,
xxx
18:17:49 John Felix H. says,
The issuing country of the card
18:18:02 pereljon says,
USA
18:18:09 John Felix H. says,
The billing address on the account.
18:18:30 pereljon says,
xxx
18:19:04 John Felix H. says,
Okay. Thank you.
18:19:29 John Felix H. says,
Please continue to hold. I'll be back.
18:20:14 John Felix H. says,
Thanks for waiting!
18:20:19 John Felix H. says,
To ensure that only you have access to your Skype account, we suggest that you change your password through this link:
https://secure.skype.com/account/password-reset-request
18:20:34 John Felix H. says,
When done resetting password, please confirm here.
18:20:39 John Felix H. says,
I will wait for you.
18:21:55 pereljon says,
that page isn't loading
18:22:29 John Felix H. says,
I am sorry to hear that.
18:22:44 John Felix H. says,
What browser are you using?
18:23:11 pereljon says,
firefox, chrome, safari. tried them all... its not the browser...
18:23:31 pereljon says,
just loaded on firefox
18:23:49 John Felix H. says,
Did you clear your browsing history?
18:25:58 pereljon says,
Looks like on August 6, 2012 12:51:24 AM PDT I received an email from Skype in Chinese or something.
18:26:41 John Felix H. says,
Okay. What was the content of the email?
18:26:55 pereljon says,
The password reset isn't working... the skype login system is still messed up.
18:27:26 pereljon says,
Web Login Problem
By My status Leonas Sendrauskas on August 14, 2012.
We are investigating a problem in our web login process. For the majority of our users that attempt to access Skype through login.skype.com the page will not load. We are working on fixing this and will report once it has been resolved. We are sincerely sorry for the inconvenience this causes to our users.
18:27:41 pereljon says,
I don't know what the content is... I don't know chinese.
18:28:47 pereljon says,
Here it is translated by google.
18:28:48 pereljon says,
This e-mail automatically sent, do not reply.
Hello, Xxxxx
Your Skype account from unauthorized activities
Your account has been suspended.
Skype attaches great importance to the security of your account. We recently discovered that your account has unauthorized activity, for your protection, we have suspended your account.
Learn more about how to re-activate their account information.
Learn more about account protection.
In connection
Skype of all my colleagues
Forgot Password · Account Settings · Help · Terms of Use Privacy
Get Skype Help
You can not reply to this email directly, but you can contact us through our Help plates.
You can also visit our forum.
Protect your password
Skype employees will never ask you for your password via email. Only log on to Skype or our website shopping or check your account, you only need to enter the password. You will always be connected through a secure log in, and we ask that you pay attention to the address of the browser's address bar must begin to https://secure.skype.com, should show a padlock icon, said it is using a secure connection.
Wary of requests for account information or e-mail of emergency action. Carefully address non-routine web site and the site of the unofficial Skype download. Www.skype.com or use the Skype application upgrade feature to get the security updates and product upgrades.
© 2003-2012 Skype Limited.
Skype Inc., 3210 Porter Drive, Palo Alto, California, 94304, USA.
Skype, related trademarks and logos and the "S" marks ar
18:29:24 pereljon says,
The password change page isn't working...
18:30:19 John Felix H. says,
Oh. I am sorry that you are having problem resetting password here.
18:30:39 John Felix H. says,
Let me try to resend you this.
18:33:19 John Felix H. says,
Hold on please.
18:37:14 John Felix H. says,
Please try to reset your password here: http://www.skype.com/go/forgotpassword
18:38:35 pereljon says,
nothing
18:39:59 John Felix H. says,
I am sorry for the temporary issue here.
18:40:39 John Felix H. says,
We advice you to restart your computer and relaunch browser.
18:40:49 pereljon says,
I've tried it on two computers.
18:40:59 John Felix H. says,
You can also try to clear cache again.
18:41:36 pereljon says,
Its not on my side...
18:43:29 John Felix H. says,
We do apologize for the problem here.
18:44:29 pereljon says,
I was able to log in on the skype app on my phone. my skype credit is all gone except for 5 cents
18:45:24 John Felix H. says,
We advice you to reset your password at a later time as we are experiencing technical problem here.
18:45:56 pereljon says,
what about my skype credit
18:46:29 pereljon says,
and how did my account get compromised?
18:48:10 pereljon says,
last call I see on my skype app is 45 seconds on july 31 to "xxx", then before that july 25 for 6 minutes 7 seconds to "xxx", then before that a failed call to mexico.
18:48:19 John Felix H. says,
You do not have to worry about your account as this temporarily suspended and no one can access it
18:48:46 pereljon says,
I just signed in on my iphone and on the skype app on my mac
18:49:02 pereljon says,
but I can't log in on the web
18:51:24 John Felix H. says,
Please log-in to your account on one device and log-out from other device.
18:52:17 pereljon says,
did it.
18:52:24 John Felix H. says,
But let me remind you, you cannot yet call to landline and mobile phone and cannot purchase Skype products as your account is still restricted.
18:53:03 pereljon says,
Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
18:53:49 John Felix H. says,
We do apologize for the incident here.
18:54:22 John Felix H. says,
Unfortunately we are not able to refund any money that may have been lost due to this incident.
Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
For more information on staying secure, please visit:
http://www.skype.com/go/security/
18:54:25 pereljon says,
was able to change my password from within the Mac Skype app
18:55:44 John Felix H. says,
Oh. Really. Just now?
18:56:19 pereljon says,
through the "Show Account" -> "Change your password" on the Skype application
18:56:54 John Felix H. says,
Okay. Thanks. Please hold on a minute.
18:57:44 John Felix H. says,
Okay. We have successfully reinstated your account. You can now purchase Skype products and make calls to landline and mobile.
18:57:48 pereljon says,
Jul 30 03:06 +xxxx $0.080 this call was me.
18:57:55 pereljon says,
Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
18:58:07 pereljon says,
I need a refund of $8.580
18:58:24 John Felix H. says,
By the way, are you a member of Skype Manager account?
18:59:10 pereljon says,
Yes. But it hasn't been used in a while.
18:59:49 John Felix H. says,
Okay. So you are connected to this business account, correct?
19:00:20 pereljon says,
SHould be. But I can't log into the web site.
19:01:44 John Felix H. says,
I am sorry. You cannot log-in yet to your account?
19:01:55 pereljon says,
not on the website.
19:01:59 pereljon says,
the apps work.
19:02:34 John Felix H. says,
I am sorry to here that.
19:02:43 pereljon says,
I'm skype manager for venables bell & partners.
19:03:04 pereljon says,
I still need my refund.
19:03:09 John Felix H. says,
Which device or computer are you using to log-in?
19:03:20 pereljon says,
mac os
19:03:23 pereljon says,
skype app
19:03:49 John Felix H. says,
Are you also log-in to other device?
19:04:15 pereljon says,
was in on my iphone.
19:04:19 pereljon says,
I'm logged out now
19:05:04 John Felix H. says,
Okay. Try to exit Skype app from your Mac and relaunch.
19:05:57 pereljon says,
done... and?
19:06:39 John Felix H. says,
Then try to sign-in to your account with the new password.
19:06:57 pereljon says,
on the website?
19:07:41 pereljon says,
website login isn't working
19:09:14 John Felix H. says,
No. You said you cannot log-in using your application, correct?
19:10:18 pereljon says,
application works. website no. iphone works
19:11:54 John Felix H. says,
I am sorry. Which device are you using to log-in the website.
19:12:12 pereljon says,
Web browser on mac.
19:13:59 John Felix H. says,
Please try to clear your browsing history again on that device.
19:14:33 pereljon says,
just got in
19:16:00 pereljon says,
so what now?
19:17:09 John Felix H. says,
Okay. Great!
19:17:24 John Felix H. says,
So you can now use your account.
19:17:34 pereljon says,
I need a REFUND
19:17:40 pereljon says,
8.580
19:18:01 pereljon says,
I did not call Taiwan on Aug 5
19:18:09 John Felix H. says,
So you need a refund of $8.580 worth of call?
19:18:18 pereljon says,
YES
19:18:33 pereljon says,
And I need to know HOW my account was hacked
19:19:29 John Felix H. says,
Okay. Let me see what we can do here.
19:20:04 John Felix H. says,
Unfortunately we are not able to refund any money that may have been lost due to this incident.
Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
For more information on staying secure, please visit:
http://www.skype.com/go/security/
19:20:42 pereljon says,
Then I'll be canceling my account. You obviously have security issues.
19:21:29 John Felix H. says,
I am sorry for the incident here. We do not exactly know the reason why your account has been access without your permission.
19:21:39 John Felix H. says,
So you want to cancel your account?
pereljon says,
Useless

Oh... and the shmuck went ahead and cancelled my account even though I didn't give him the go ahead... I still needed to get my phone numbers out of the account.... WHAT A MONKEY!!! Thanks so much "John Felix H." your customer support is underwhelming to the extreme.

Account hacked -- Skype credit stolen

Urgent -- I discovered today that someone hacked into my Skype account and used up all my skype credit. Yesterday, I had more than $20 of credit. Today, it is less than 50 cents. I looked up my call history and saw several calls to the Falklands that I did not make. Please investigate ASAP and refund the Skype credit to my account for all the calls made yesterday (which were not made by me). I will change my password right away to prevent further theft. My skype ID is laurily79.

Hi to Laurily (and to Louella, whom I answered the same in your own post),
You might try filing with Skype Customer Service using either of these links: contact customer service or request a refund. (As you may or may not be aware, Skype's policy is not to issue refunds in such instances. http://www.skype.com/intl/en-us/legal/terms/tou/#refund_policy)
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Account hacked-skype solution not working

hello my account was hacked and my password was changeda mail was sent to me saying that an unknown mail had changed my passwordi followed the steps skype recommends and i received an email saying http://prntscr.com/80b87s but when i press where it says form nothing happensit guides my to the help center home pageplease help me out

Hi,
Can you please share which operating system you use and what your primary browser is? Clicking on the "Form" link should open a web page with a form with some additional verification questions.

Skype Account Hacked. Which is the after procedure...

Unfortunatly my account at Skype has been hacked so i was obliged at first to create a new one.
But my main concern is to deactivate my old-one hacked account as at this account there is my initial list of my contacts.
I 've tried to find at Skype site an email to send but i couldn;t seek out a available channel of communication.
Which is the proposed procedure for this cases in order to public Skype the hacked aacount so to take the further demanding steps for the deactivation?

Unfortunatly my account at Skype has been hacked so i was obliged at first to create a new one.
But my main concern is to deactivate my old-one hacked account as at this account there is my initial list of my contacts.
I 've tried to find at Skype site an email to send but i couldn;t seek out a available channel of communication.
Which is the proposed procedure for this cases in order to public Skype the hacked aacount so to take the further demanding steps for the deactivation?

Skype Account HACKED

I have had someone gain unauthorized access to my Skype account. This is insane, because I knew I was being targeted by a hacker, and went to ehosts Live Support to tell them. I also told them NEVER TO CHANGE THE REGISTERED EMAIL ON MY ACCOUNT. They said they made a note on my account and that they would not change the email, no matter who came into their live support.
Here I am today, and what did Skype support do? They CHANGED THE REGISTERED EMAIL FOR THE HACKER. He did NOT HAVE ACCESS TO MY EMAIL ACCOUNT. YET, YOU STILL CHANGED IT FOR HIM?? Skype is an absolute JOKE. This service is absolutely garbage. You should be ashamed of the horrible security.
My account =---
My registration email = ---
This email was completely secret. This means that the hacker had no way of knowing my email address (unless one of your retarded agents told him the address). My passwords are secure, my email is secure. The only thing that is compromised is my Skype account, because Skype allowed someone to change the email on my account WITH MINIMAL INFORMATION ABOUT MY ACCOUNT.
He is now costing my business hundreds (possibly thousands) of dollars by SCAMMING my CONTACT LIST.
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this.

afaik, users can only change their registered email address (1) if they supply the current password of the account in question (2) or contacting support and answering verification questions to prove that they are the owner of the account [in cases if the user don't remember their password or no longer have access to the account/registered email address]. Such verification questions are quite difficult to answer even for the account owner themselves at certain times (as what can be seen in other threads in this forum).
You may need to contact customer support again, and perhaps can ask for a senior rep/supervisor to handle your concern.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Account Hacked - no longer have access to Skype or...

Hello,
My daughter's Skype account has been compromised. Someone logged in and changed her password. That person also accessed her email account that was used to set up the Skype account. I would like to have her account temporarily disabled as soon as possible until we can regain rightful access. Can someone please advise on how to procede.
Please note that my account, the one I'm using to post this message, is secure. I need my daughter's account temporarily disabled.
Thank you.

you can visit the link below for suggestions regarding hacked/compromised accounts;
http://community.skype.com/t5/Security-Privacy-Trust-and/Suggestions-on-how-to-handle-Hacked-Skype-A...
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Is my account hacked?sms send by skype send wrong ...

sms send by skype, send zweeds mobile nr instead of my registred mobile nr
if the receiver of my sms respond his sms go to sweden en never come on my mobile
the strange thing is the nr that is transmitted change xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
is my account Hacked????what can I do????
thanks for helping
luc

Hello,
No duplicate posts please. Duplicate removed. This is a public internet site so NEVER post personal information.
Please contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Account Hacked and No Response From SKYPE

My account has been hacked as of yesterday morning. Received the emails indicating that my password and primary email address are changed, and Skype will not allow me to change these; everytime I try to change email or password, it relates it back to my microsoft account, not Skype. In 24 hrs I have tried to reach customer service three times, with no response. I appreciate that there is a "within 72 hrs" clause, but why can I not at least get this account closed/ blocked/ suspended while you wait. This screams of poor customer service as well as a very laissez-faire approach to my security. Please help!

Hi, MAHDPG, and welcome to the Community,
Please do contact Skype Customer Service again. If you were provided a ticket number or identifier, be sure to include it in your follow-up correspondence. We here in the Community are not authorized to access Skype accountholder data, so contacting Skype Customer Service is required.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Account hacked, credit card used and cant get acce...

Hi,
I have had my main account hacked again for a second time and cannot get access back. I just got some skype notifications that there have been 12 purchases made in China on my acount. I cannot recover my password as it never sends me the recovery email. I do get the emails that someone is making purchases on my skype account but I cant seem to do anything about it.
The account receovery asks me when I opened my skype acount and I have no idea. I lost access to this account so long ago that I have given up getting it back but just got a second bout of transactions .
Can anyone help me with this please?

Hi, Bronsonlb, and welcome to the Community,
It appears to me that you have created a new Skype account as you posted your enquiry here on this message board - use this new account to contact Skype Customer Service to report the fraudulent use of the other account, to request alternate verification details to confirm your "ownership" of the other account, and to remove saved payment details. I would not recommend choosing the "account recovery" path as you have previously attempted.
If you can recover the account, so much the better. If not, request the account be removed.
Last and certainly not least, report the unauthorized purchases to the issuer of the payment method on file. The charge-back process will likely trigger Skype to suspend your first account.
Regards,
Elaine
[Note-flagged for review.]
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Recovery email addressee changed account hacked

Dear sir i have submitted the recovery form 2 times and i got Email regarding account release but still my account is hacked and i m not able to recover it ,as the hacker has changed the password , Recovery Email adresses and other details also .can you please help me out i m having skype premium on my both account but i see i haven't got any benefit of that as i m not able to go through live chat option also .My Hacked skype username is "[removed for privacy]" Please Fix it as soon as possible

Update: Spotify got back to me and over the following couple of days my account was restored, so different email and passsword on the account so fixed basicaly. BUT !!! Yesterday I look at my playlist and find things I have not added !! I delete them, I changed the password on my account after disconnecting all devices from my account.
Today I start playing music and it cuts out, I click "choose device to play on" only to find there is a mobile device playing music that is not in my playlist.
What is going on ? This is not my end, I have not had my emails accounts hacked..spotify has been hacked or there is some majot security flaw in the software, I also KNOW this as fact because since this happened a little research and web searching I discover public/private forums selling spotify acccounts. pic attached is the person/persons using the account I frikkin pay for !

Account Hacked Christmas Morning 5:42AM PST

My Skype account was hacked early Christmas morning 5:42AM PST.
They changed my login, password and email address - I cannot login. They created a link between my funded Skype account and MoneyBookers to transfer payments. I was notified by MoneyBookers about the new account in my name and immediately closed that account. Skype did send me an email that my email address was changed but the email has been deleted.
I am concerned because Skype automatically charges my credit card to fund my cash in account. My account name was 'gmihran'. Immediately close that account and remove the credit card link.
Please let me know how to proceed immediately.
Thank You, Greg

aznmavboi wrote:
My account too was hacked on Christmas Eve. The hacker changed the registered email to [email protected] I already sent an email to skype support but got an automated message saying my email account is no longer active and that I need to sign in and file a report with customer service. I can't sign in if the hacker changed my username and password!
Someone at skype needs to fix this immediately.
send an email directly to [email protected]
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Hi, please delete my account on Skype! Thank you!

Hi, please delete my account on Skype, thanks!

Hi, Falcon_Tore, and welcome to the Community,
Please start by reviewing this topic, or thread, for all the details related to removing a Skype account:
http://community.skype.com/t5/Security-Privacy-Trust-and/How-Do-I-Delete-My-Skype-Account/td-p/31461...
Then, you will be referred to these instructions:
'Can I delete my Skype account?'
please contact Skype customer service
... in order to file your request to remove your account.
If you experience difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
We here in the Community are not authorized to process customer service requests.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Hello! Please delete my account on Skype. Thank yo...

Hello! Please delete my account on Skype. Thank you.

Hi, Falcon_Tore, and welcome to the Community,
Please start by reviewing this topic, or thread, for all the details related to removing a Skype account:
http://community.skype.com/t5/Security-Privacy-Trust-and/How-Do-I-Delete-My-Skype-Account/td-p/31461...
Then, you will be referred to these instructions:
'Can I delete my Skype account?'
please contact Skype customer service
... in order to file your request to remove your account.
If you experience difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
We here in the Community are not authorized to process customer service requests.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Someone has got same account on skype - how is tha...

Someone has probably broken to my account, but he said he just got the account from skype on registration - how is that possible? I have changed password, but how could he got the same account as I already have?
Anyone had same problem?

it is not possible for anybody to register a Skype account with the same username as yours. I think your case is just a case of a possible plain account hacking. no idea how that person was able to access your account, just run a full anti-virus scan to remove any element that the possible hacker may have used to gain access to your account.
you can also contact Skype for possible explanation, clarification or advice.
[email protected]
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Account hacked, skype chooses to ignore

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