Account hacked -- Skype credit stolen

Urgent -- I discovered today that someone hacked into my Skype account and used up all my skype credit. Yesterday, I had more than $20 of credit. Today, it is less than 50 cents. I looked up my call history and saw several calls to the Falklands that I did not make. Please investigate ASAP and refund the Skype credit to my account for all the calls made yesterday (which were not made by me). I will change my password right away to prevent further theft. My skype ID is laurily79.

Hi to Laurily (and to Louella, whom I answered the same in your own post),
You might try filing with Skype Customer Service using either of these links: contact customer service or request a refund. (As you may or may not be aware, Skype's policy is not to issue refunds in such instances. http://www.skype.com/intl/en-us/legal/terms/tou/#refund_policy)
Regards,
Elaine
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Similar Messages

The funds in your account in Skype Credit deactiva...

Hi,
Eventhough I live in the middle east, I keep getting emails in Russian about my account being suspended and credits are withdrawn.
>> The funds in your account in Skype Credit deactivated (translation)
I am not sure how to fix this neither how to change emails to be sent in English. Thinking that my account was hacked, I update my account's password successfully but nothing has changed.
I have specifically set my location to Lebanon, where the official language is Arabic, followed by French and English.
I also tried to contact Skype but ironically couldn't find other than the community forum to use.
Thanks in advance for any help.
Costa

Hello GreekBlueSky
You say you are getting emails in Russian - have you visited a Russian-speaking area lately? Did you perhaps set up your account while in Russia? In either case, you can contact CS via Live Chat so they can check that for you.
You can also re-activate your Skype Credit following the instructions on this link.

Account Hacked - Skype Support Useless - NO REFUND...

So my skype account was hacked last week, just found out right now. Luckly my credit card on file had expired so they only ate $8. To make it worse, the Skype login and password change system on the website isn't working properly (even though their heart beat page says its fixed), and Skype support kept trying shift the login problems on me. Oh... and no refunds? Hmmm... well... no more money for you Skype. Not one cent ever again. Its computer to computer chats from now on, and I'll find a better VOIP provider.
So here's the transcript of my "support" chat... useless or very useless? you be the judge...
Connected with John Felix H.
Thank you for contacting Skype Customer Support!
17:51:02 pereljon says,
hi
17:51:03 System says,
Please hold for the next available Live Support Agent.
17:51:33 John Felix H. says,
Hello! Welcome to Skype Live Support! My name is John Felix H. May I have your Skype name and the registered email address on the account, please?
17:52:10 pereljon says,
[email protected]
17:52:14 pereljon says,
pereljon
17:52:53 John Felix H. says,
So I can address you appropriately, may I also have your first name, please.
17:52:58 pereljon says,
xxx
17:53:43 John Felix H. says,
Okay. Thank you for providing me some information here, xxx.
17:53:53 John Felix H. says,
How can I make you smile today?
17:54:08 pereljon says,
I'm locked out of my account
17:54:17 pereljon says,
suspended.
17:54:28 pereljon says,
need to know whats up and get it activated asap
17:55:03 John Felix H. says,
Oh. I am sorry to hear that your account was suspended. I will be more than willing to check this for you here what went wrong.
17:55:58 John Felix H. says,
Let me just ask you. Where are you located right now?
17:56:47 pereljon says,
xxx
17:57:13 John Felix H. says,
In xxxx?
17:57:31 pereljon says,
yes
17:59:08 John Felix H. says,
Okay. When was your last call made?
17:59:51 pereljon says,
not sure... it was probably to mexico.
18:00:07 pereljon says,
I'd have to log in to check
18:00:53 John Felix H. says,
Okay. Please do so.
18:01:19 John Felix H. says,
You can view your call history by signing in to your account:
https://secure.skype.com/account/call-history
18:03:49 pereljon says,
something is up with logging in... very slow... is there a problem with skype?
18:05:39 John Felix H. says,
Oh. Really? I see that our system is working fine here. Connection is good.
18:05:54 John Felix H. says,
Why exactly is the problem you have now/
18:06:03 pereljon says,
Signing in failed. For your security, your account has been suspended. Click here for more information
18:06:13 pereljon says,
Can't log in.
18:08:29 pereljon says,
Hello?
18:08:44 John Felix H. says,
Oh. I am sorry to hear that. My mistake here.
18:09:24 John Felix H. says,
Okay. What month the last was made?
18:09:58 pereljon says,
I think i tried to make a call this month, but I can only check on the account.
18:10:29 John Felix H. says,
Okay. What number was that?
18:10:47 pereljon says,
Its on my skype... its in mexico.
18:10:59 John Felix H. says,
Okay.
18:12:34 John Felix H. says,
There was a call made to Hongkong this month. Is this authorized call?
18:12:40 pereljon says,
No
18:12:59 John Felix H. says,
Oh. Okay. Hold on.
18:14:44 John Felix H. says,
In order for us to reinstate your account, we need to verify some information here.
18:15:22 pereljon says,
yes
18:15:34 John Felix H. says,
Okay.
18:15:59 John Felix H. says,
We need the following information for verification:
18:16:19 John Felix H. says,
1. The first six and last four digits of the credit card used to make your Skype purchase (please do not send the full credit card number)
18:17:03 pereljon says,
xxx
18:17:09 pereljon says,
xxxx
18:17:24 John Felix H. says,
The name of the cardholder as indicated on the card
18:17:31 pereljon says,
xxx
18:17:49 John Felix H. says,
The issuing country of the card
18:18:02 pereljon says,
USA
18:18:09 John Felix H. says,
The billing address on the account.
18:18:30 pereljon says,
xxx
18:19:04 John Felix H. says,
Okay. Thank you.
18:19:29 John Felix H. says,
Please continue to hold. I'll be back.
18:20:14 John Felix H. says,
Thanks for waiting!
18:20:19 John Felix H. says,
To ensure that only you have access to your Skype account, we suggest that you change your password through this link:
https://secure.skype.com/account/password-reset-request
18:20:34 John Felix H. says,
When done resetting password, please confirm here.
18:20:39 John Felix H. says,
I will wait for you.
18:21:55 pereljon says,
that page isn't loading
18:22:29 John Felix H. says,
I am sorry to hear that.
18:22:44 John Felix H. says,
What browser are you using?
18:23:11 pereljon says,
firefox, chrome, safari. tried them all... its not the browser...
18:23:31 pereljon says,
just loaded on firefox
18:23:49 John Felix H. says,
Did you clear your browsing history?
18:25:58 pereljon says,
Looks like on August 6, 2012 12:51:24 AM PDT I received an email from Skype in Chinese or something.
18:26:41 John Felix H. says,
Okay. What was the content of the email?
18:26:55 pereljon says,
The password reset isn't working... the skype login system is still messed up.
18:27:26 pereljon says,
Web Login Problem
By My status Leonas Sendrauskas on August 14, 2012.
We are investigating a problem in our web login process. For the majority of our users that attempt to access Skype through login.skype.com the page will not load. We are working on fixing this and will report once it has been resolved. We are sincerely sorry for the inconvenience this causes to our users.
18:27:41 pereljon says,
I don't know what the content is... I don't know chinese.
18:28:47 pereljon says,
Here it is translated by google.
18:28:48 pereljon says,
This e-mail automatically sent, do not reply.
Hello, Xxxxx
Your Skype account from unauthorized activities
Your account has been suspended.
Skype attaches great importance to the security of your account. We recently discovered that your account has unauthorized activity, for your protection, we have suspended your account.
Learn more about how to re-activate their account information.
Learn more about account protection.
In connection
Skype of all my colleagues
Forgot Password · Account Settings · Help · Terms of Use Privacy
Get Skype Help
You can not reply to this email directly, but you can contact us through our Help plates.
You can also visit our forum.
Protect your password
Skype employees will never ask you for your password via email. Only log on to Skype or our website shopping or check your account, you only need to enter the password. You will always be connected through a secure log in, and we ask that you pay attention to the address of the browser's address bar must begin to https://secure.skype.com, should show a padlock icon, said it is using a secure connection.
Wary of requests for account information or e-mail of emergency action. Carefully address non-routine web site and the site of the unofficial Skype download. Www.skype.com or use the Skype application upgrade feature to get the security updates and product upgrades.
© 2003-2012 Skype Limited.
Skype Inc., 3210 Porter Drive, Palo Alto, California, 94304, USA.
Skype, related trademarks and logos and the "S" marks ar
18:29:24 pereljon says,
The password change page isn't working...
18:30:19 John Felix H. says,
Oh. I am sorry that you are having problem resetting password here.
18:30:39 John Felix H. says,
Let me try to resend you this.
18:33:19 John Felix H. says,
Hold on please.
18:37:14 John Felix H. says,
Please try to reset your password here: http://www.skype.com/go/forgotpassword
18:38:35 pereljon says,
nothing
18:39:59 John Felix H. says,
I am sorry for the temporary issue here.
18:40:39 John Felix H. says,
We advice you to restart your computer and relaunch browser.
18:40:49 pereljon says,
I've tried it on two computers.
18:40:59 John Felix H. says,
You can also try to clear cache again.
18:41:36 pereljon says,
Its not on my side...
18:43:29 John Felix H. says,
We do apologize for the problem here.
18:44:29 pereljon says,
I was able to log in on the skype app on my phone. my skype credit is all gone except for 5 cents
18:45:24 John Felix H. says,
We advice you to reset your password at a later time as we are experiencing technical problem here.
18:45:56 pereljon says,
what about my skype credit
18:46:29 pereljon says,
and how did my account get compromised?
18:48:10 pereljon says,
last call I see on my skype app is 45 seconds on july 31 to "xxx", then before that july 25 for 6 minutes 7 seconds to "xxx", then before that a failed call to mexico.
18:48:19 John Felix H. says,
You do not have to worry about your account as this temporarily suspended and no one can access it
18:48:46 pereljon says,
I just signed in on my iphone and on the skype app on my mac
18:49:02 pereljon says,
but I can't log in on the web
18:51:24 John Felix H. says,
Please log-in to your account on one device and log-out from other device.
18:52:17 pereljon says,
did it.
18:52:24 John Felix H. says,
But let me remind you, you cannot yet call to landline and mobile phone and cannot purchase Skype products as your account is still restricted.
18:53:03 pereljon says,
Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
18:53:49 John Felix H. says,
We do apologize for the incident here.
18:54:22 John Felix H. says,
Unfortunately we are not able to refund any money that may have been lost due to this incident.
Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
For more information on staying secure, please visit:
http://www.skype.com/go/security/
18:54:25 pereljon says,
was able to change my password from within the Mac Skype app
18:55:44 John Felix H. says,
Oh. Really. Just now?
18:56:19 pereljon says,
through the "Show Account" -> "Change your password" on the Skype application
18:56:54 John Felix H. says,
Okay. Thanks. Please hold on a minute.
18:57:44 John Felix H. says,
Okay. We have successfully reinstated your account. You can now purchase Skype products and make calls to landline and mobile.
18:57:48 pereljon says,
Jul 30 03:06 +xxxx $0.080 this call was me.
18:57:55 pereljon says,
Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
18:58:07 pereljon says,
I need a refund of $8.580
18:58:24 John Felix H. says,
By the way, are you a member of Skype Manager account?
18:59:10 pereljon says,
Yes. But it hasn't been used in a while.
18:59:49 John Felix H. says,
Okay. So you are connected to this business account, correct?
19:00:20 pereljon says,
SHould be. But I can't log into the web site.
19:01:44 John Felix H. says,
I am sorry. You cannot log-in yet to your account?
19:01:55 pereljon says,
not on the website.
19:01:59 pereljon says,
the apps work.
19:02:34 John Felix H. says,
I am sorry to here that.
19:02:43 pereljon says,
I'm skype manager for venables bell & partners.
19:03:04 pereljon says,
I still need my refund.
19:03:09 John Felix H. says,
Which device or computer are you using to log-in?
19:03:20 pereljon says,
mac os
19:03:23 pereljon says,
skype app
19:03:49 John Felix H. says,
Are you also log-in to other device?
19:04:15 pereljon says,
was in on my iphone.
19:04:19 pereljon says,
I'm logged out now
19:05:04 John Felix H. says,
Okay. Try to exit Skype app from your Mac and relaunch.
19:05:57 pereljon says,
done... and?
19:06:39 John Felix H. says,
Then try to sign-in to your account with the new password.
19:06:57 pereljon says,
on the website?
19:07:41 pereljon says,
website login isn't working
19:09:14 John Felix H. says,
No. You said you cannot log-in using your application, correct?
19:10:18 pereljon says,
application works. website no. iphone works
19:11:54 John Felix H. says,
I am sorry. Which device are you using to log-in the website.
19:12:12 pereljon says,
Web browser on mac.
19:13:59 John Felix H. says,
Please try to clear your browsing history again on that device.
19:14:33 pereljon says,
just got in
19:16:00 pereljon says,
so what now?
19:17:09 John Felix H. says,
Okay. Great!
19:17:24 John Felix H. says,
So you can now use your account.
19:17:34 pereljon says,
I need a REFUND
19:17:40 pereljon says,
8.580
19:18:01 pereljon says,
I did not call Taiwan on Aug 5
19:18:09 John Felix H. says,
So you need a refund of $8.580 worth of call?
19:18:18 pereljon says,
YES
19:18:33 pereljon says,
And I need to know HOW my account was hacked
19:19:29 John Felix H. says,
Okay. Let me see what we can do here.
19:20:04 John Felix H. says,
Unfortunately we are not able to refund any money that may have been lost due to this incident.
Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
For more information on staying secure, please visit:
http://www.skype.com/go/security/
19:20:42 pereljon says,
Then I'll be canceling my account. You obviously have security issues.
19:21:29 John Felix H. says,
I am sorry for the incident here. We do not exactly know the reason why your account has been access without your permission.
19:21:39 John Felix H. says,
So you want to cancel your account?
pereljon says,
Useless

Oh... and the shmuck went ahead and cancelled my account even though I didn't give him the go ahead... I still needed to get my phone numbers out of the account.... WHAT A MONKEY!!! Thanks so much "John Felix H." your customer support is underwhelming to the extreme.

Skype Credit Stolen

About 11 days ago someone started making calls using my skype credit. I did not notice I was out until a few days ago. I have been trying to send skype customer service a mesage. Security drop down then report fradulent activity drop down. Keeps coming back as we are experiencing some problems try again later.
Well I am not adding anymore credit until this is resolved.
I am glad I do not have automatic add funds or I would be broke. I would suggest to anyone to turn off this feature and do not store a credit card with any online business.

Dear Readers,
Your reports read as if your accounts have been compromised ("hacked"). This FAQ article details next steps:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
To reiterate, please do change your Skype account as well as the payment method account passwords immediately if you have not already done so. If you use a third-party payment processor, such as PayPal, do change that account password as well and report these incidents to them.
As a proactive measure, you may also wish to run your preferred anti-virus/malware/spyware suite using the most recent virus signature files available. Ensure all system updates and patches are installed, as outdated software can be taken advantage of when vulnerabilities are discovered.
If you experience problems reaching Skype Customer Service, try using a different web browser than you customarily use. One of the technical gurus here in the Community enlightened me that sometimes scripting errors can cause these types or issues.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Account Hacked and credit bought

Skype team,
This morning at 9am (Argentina time) I recieved and email from skype support saying that my primary email address had been changed to *edited for privacy*
As I didn't performed this change I inmediately changed my email address settings and changed my password.
Also I realized that there was a skype credit purchase of $60 which of course I didn't do. I already erased the stored credit card. The thing is, where is that credit now?? Because it's not credited on my balance, and also I tryed downloading the invoice and I get an error log.
The order No is [removed for privacy].
Can I get more information regarding this issue?:
- Where is the credit?
- Where was my account accessed from?
- Is it possible to speak with skype support about this?
- How can I send you the printscreen? Is there and email address?
Hope to hear from soon.
Regards,
Jose

you may need to contact customer service for more details and to know what your possible options are :
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Account Accessed and Credit Stolen

This has happened to me twice now in the last month. It has cost me £30 in Skype credit and I'll not put credit back into Skype until they sort out their security issues!!
I think the least Skype should do is refund the stolen credit.

Hi to Laurily (and to Louella, whom I answered the same in your own post),
You might try filing with Skype Customer Service using either of these links: contact customer service or request a refund. (As you may or may not be aware, Skype's policy is not to issue refunds in such instances. http://www.skype.com/intl/en-us/legal/terms/tou/#refund_policy)
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Warning! Skype account hacked and money stolen

I feel it is important that Skype users be warned of their vulnerability to Internet theft and take the appropriate action.
All persons with Skype pre-approved payment agreements through Paypal should seriously consider cancelling these agreements immediately. The urgency to take this action is for the following reasons:
1. Paypal considers the theft of a Skype prepaid account as "not an instance of unauthorized account activity" and will not refund monies stolen under these circumstances.
2. Skype has indicated that it is "not liable, and is unable to refund any money that has been lost because of this incident."
After losing almost $100 in unauthorized Skype usage on June 30, 2011, I feel all Skype users should be notified of their vulnerability and be aware that neither Skype nor Paypal will refund money stolen from pre-approved agreements.

This is crazy !!!
Lose a login ..create another one and do all the weird dance to POST a reply. Man ..this is where skype starts to DIE ..
Same story !!!
Account password changed suddenly and ofcourse the EMAIL was changed as well.
And IM aghast at seeing how many such accounts and for how long has these been going on and SKYPE does nothing.
A simple solution is - when a user is changing EMAIL address, do it via the OLD address only. So if i created a login name ABC thru [email protected] (the first email id) - anytime the user wants to change it, treat it like the Password change TOKEN process. This way NO UNauthorized genius can LOCK some user out.
Maybe some secret questions etc.?
other techniques.
But how does
- some steal passwords from ur systems?
- or you wud say its random generators?
- And credit card FREQUENCY usage? can users set something there? that I wud NOT change my Skype account for more 10$ everyday? or everyweek?
And ..HOPE you guys are NOT storing credit card INFO in the system?
and money wise - there shud be a way to STOP auto-recharge option? Or stop from blowing over like above.

Account hacked, skype chooses to ignore

I recently received emails about my account's email and password being changed, so I am no longer able to access it and attempted to send a contact message to Skype in order to get this resolved. Since I don't often use my personal skype, and only used it for family members, I have less than 5 contacts to name, and do not remember the original billing address or a lot of that info that I originally signed up with. I will say that the strange new email is [e-mail removed for privacy and security]pierre . dubois 2012 @ hotmail .com (without the spaces, if this form automatically removes emails). I even tried emailing this person with the original email from the account to ask why on earth they would do this, since I didn't have any payment info on there, but I do not expect a reply. Is the only way around this to just make a new account? How can Skype's customer support be so terrible that they don't even have a call-in center for "emergency" situations like this? And how come it has been 4-5 days with no reply to my contact form inquiry? I feel I should just stop using Skype all together.

soleign wrote:
Dear Skype Support,
We have a SKype account that we need close. ONe of our people change the password of the Skype account and change the password of the email address. we Can't access to both accounts. This Skype accounts automatically charge the credit to our Paypal account and with direct contacts to our customers. Please help us close the accounts. How we can do it.
Thank you!
Just open the link below to report your hacked/stolen account. Select Security and Privacy as Help Topic and Identity Theft/Account Takeover as the Related Problem. Then Click the Continue Support Request button near at the bottom of the page.
https://support.skype.com/en/support_request?needsLogin=false&topic=****************241&problem=****...
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Account Hacked - All credit used up.

My account was hacked and my credit was all used up. Several call for a Swedish mobile phone were made in June, 9. I've sent a SMS to my mobile to prevent my credit to expire and 5 days later, pooof! I hope I can have my credit back!
June 9, 2012 01:53
xxxxxxxxxxxx
Sweden - Mobile
Call
0.000
00:00
BRL 0.000
June 9, 2012 01:53
xxxxxxxxxxxx
Sweden - Mobile
Call
0.714
00:10
BRL 0.910
June 9, 2012 01:52
xxxxxxxxxxx
Sweden - Mobile
Call
0.714
00:05
BRL 0.910
June 9, 2012 01:51
xxxxxxxxxxx
Sweden - Mobile
Call
0.714
01:02
BRL 1.620
June 9, 2012 01:50
xxxxxxxxxxx
Sweden
Call
0.714
00:06
BRL 0.910
June 4, 2012 10:58
XXXXXXXXXX
Brazil - Mobile
SMS
0.447
1
BRL 0.447

Hi to Laurily (and to Louella, whom I answered the same in your own post),
You might try filing with Skype Customer Service using either of these links: contact customer service or request a refund. (As you may or may not be aware, Skype's policy is not to issue refunds in such instances. http://www.skype.com/intl/en-us/legal/terms/tou/#refund_policy)
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Account hacked and credit card charged!!!

I received today 3 emails from Skype. one about Skype Manager, one about Auto-Recharge and a last one about an order for 10 euro that has been made with my credit card. In my account info I fount a strange primary email address @ 163.com [hyperlink removed] and in skype manager setting there is an administrator with username [redacted to protect privacy] and me as a fellow member. The problem is that my credit card has already been charged with 10 euro but I cant see the transaction in my Purchase history page. I can see it only as last purchase of payment method but when I click on "Download this as printable invoice" the "Oops, something went wrong..." page appears. Please help!!

Hi, Psideras, and welcome to the Community,
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!
If you have not already done so, change your Skype account and payment method account passwords immediately. Report the fraudulent charges to your payment method issuer and to Skype Customer Service.
You will need to contact Skype Customer Service to sort this, and to assume control of your account. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you must contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request. You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started!
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Account hacked - fraudulent credit card?

My husband received 7 emails saying they were from Itunes. Each was saying he'd purchase a $10 Itunes giftcard for me. When he logged into his Itunes account, his name and email were correct but the address had been changed and so had the credit card. Our card was gone and it listed a Mastercard. We do not have a Mastercard. We thought one of a few things may be going on. The emails contained links to sites with a virus or to get our personal info or someone was using our Itunes account (but not our credit card?) or someone has a Mastercard in my husbands name. Has anyone had something like this happen to them? We've emailed Apple because they won't deal with this type of issue on the phone. No response yet.

I've not heard of this specific circumstance, and it's pretty strange. It may be that someone stole a credit card number, managed to crack your iTunes Store account, and used it to get iTunes prepaid cards that they could use or sell. But that's just a guess.
If your husband hasn't done so already, he should make note of the bogus credit card information (all information he can find; a screen shot of the the information would also be a good idea), then remove it and change his iTunes Store password, making sure the password is something that's not easy to guess or find via an Internet search (names of children and pets are not a good idea, for instance).
Unless the intruder charged something to your bank account or drained a credit balance your husband had in his iTunes Store account, there's probably nothing else that the iTunes Store will suggest, since you won't have been impacted financially, though they may disable the account due to the hack.
Regards.

Account hacked-skype solution not working

hello my account was hacked and my password was changeda mail was sent to me saying that an unknown mail had changed my passwordi followed the steps skype recommends and i received an email saying http://prntscr.com/80b87s but when i press where it says form nothing happensit guides my to the help center home pageplease help me out

Hi,
Can you please share which operating system you use and what your primary browser is? Clicking on the "Form" link should open a web page with a form with some additional verification questions.

Account hacked and money stolen

i was supposed to have around $80 on my account and now there is only $8.10, and i didnt buy anything.
and there was a weird app that it said i purchased but never did... it looks like this:

If you believe that your account has been hacked, then change your password, alert your credit card company, and let itunes support know.

Account Hacked and Skype Credit used without knowl...

Hello,
My Skype account got hacked into and my Skype Credit was used to send SMSes to unknown numbers in China. I have changed my password and would like to get back my Skype Credit and the SMSes to the China numbers removed.

Hi, Catarinarp, and welcome to the Community!
First things, first: contact the company that issues your credit card to report fraudulent purchases and to ensure no other fraudulent purchases have been posted to your account. Next, change your account password immediately. Further, ensure your computer system or device operating system software updates are downloaded and installed; update the virus signature files and run your anti-virus software.
To sort this out with Skype, you need to contact Skype Customer Service; here is a link: contact customer service
Best regards,
elainem77
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Account Credit stolen by Skype...

Hi, seems like my first posting disappeared... I thought Skype was a respectable and trustworthy company... but Skype seems to disrespect personal ownership of other individuals by just taking their "property" (credits) without giving any kind of notice... Any proper, honest company would give at least 3 Notices, starting at least a month in advance in case their users are on holiday. I did a video call to another skype user yesterday, so I am actively using skype, but have not recieved any Notice that Skype were about to take my credits... ok, I have not called any cell-phones or landlines in the last year, but I had an auto-recharge set up, however every 5 years the credit card expires, and I recieved a new one with a new expiry date, so the auto-recharge failed, but then I should get a notice telling me this, so that I can take action and not just quietly steal my credits, giving one the impression that Skype is actively trying to steal money from their users, hoping they will recharge so that Skype has a new chance next year to steal their users money again. I think it is not morally correkt from skype to just take the credits from long time users and say the account is inactive without giving them the chance to do anything about it... It is only a small amount for me, but it is a matter of principle. I will not recharge my account before I get my credits back, and if I don`t get the credits back, then I will switch to another provider and advice everybody I know to switch as well.

Hi, ABC987, and welcome to the Community,
Please review this FAQ article, as I believe this may be the case of what you describe:
https://support.skype.com/en/faq/FA10378/what-do-i-do-about-inactive-skype-credit
Skype has no interest in stealing people's credit. You ought to have received e-mails from Skype indicating your credit balance was about to slip into inactive status, together with instruction on how to restore credit to active status. Please do check that your account's registered e-mail address is up-to-date.
You are also welcome to contact Skype Customer Service for further assistance.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Account hacked -- Skype credit stolen

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