Account Hacked -- Unauthorized Charges, Help Nonex...

My account has been hacked and unauthorized charges have been made. My 'registered email' address has been changed as well by the hacker ("Registered email address successfully changed. We've updated your registered email address to *edited for privacy* so I'm unable to to login to even change my password. Skype offers no email address or phone number to call for support, even though my account that has been hacked / taken-over is a premium account. Just to get to this forum page was mind boggling and very confusing. I also learned that Skype does not even offer the option to close or cancel a current Skype account (to potentially prevent further charges). I'd rather not post any personal information at this point, therefore please tell me how to ask for legitiamte help from Skype.

Just open the link pasted below for instructions on how to get in touch with the support team;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
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Account Hacked and Charged 25€

My skype account hacked today and charged 25€ and dropped 5€ before i change my password.I deleted all credit card infromation after that.All calls going Tuvalu.
Can skype refund my money ?

I think you can contact customer service for further clarifications and advice. However, I'm not certain if they are offering refunds in cases of hacked accounts.
Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Account Hacked, Fraudulent charges, and NO WAY TO ...

Skype,
Over the last two days someone has hacked into my account, sending more
than 1200 SMS messages to people in the Netherlands, Luxembourg, and other
parts of Europe. This drained whatever remained in my account, and then
auto-filled 6 times for $25 USD each. I cancelled the charges with Paypal,
but I need to talk to someone at Skype ASAP. You can e-mail me at [E-Mail address removed to retain confidentiality.] with a phone number. Your online customer support is insufficient, and the last thing someone in my position needs is to weed my way through customer
support websites. These charges have not yet been processed through my bank
luckily. I need to know:
- Will you ensure these charges do not go through?
- How did my account get hacked?
- Why was I receiving text messages and phone calls to my personal cell
phone? Was it through Skype to go?
- Will you restore my previous account balance to my skype account? As far
as I can see my account has only been hacked since Sept. 22 or 23. I had
money on the account at that time. Right now I have none.
If you are a Skype customer reading this, here's what it all looked like. The night before last I started getting text messages from all over Europe. 20 to be exact. They were talking about buying and selling cars and bikes. Last night I started getting phone calls and more texts so today I checked with my bank. There were no bank charges yet, but when I looked at Paypal I had 6 $25 auto-refills from Skype. I reported the charges with Paypal and hopefully they have cancelled the charges so they won't go on to my bank account, but I can't reach anyone at Skype, nor do I see any way to easily report security breaches like this.

Hi, reynoldspick,
First things, first: for your safety and protection, please never, ever include personally identifiable information such as an e-mail address or telephone number in posts on a public Community or forum such as this. Thanks!
If you have not already done so, please change the following account passwords immediately:
Skype account;
PayPal account;
Payment method used to fund your Paypal account.
Further, as a proactive measure, run a full security scan of your computer using your preferred anti-virus/malware/spyware program ensuring you have the latest virus signature files installed.
Here is the link to use to contact Skype Customer Service directly; we here in the Community do not have access to Skype accountholder records. https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
Skype offers help and support through ... :
Email - follow the steps below to submit your support request to us by email
Live chat for eligible customers
We don’t currently offer telephone support.
If you are a Skype customer, you can contact Skype Customer Service as follows:
Sign in with your Skype Name and password.
Select the topic you need help with and the problem you are having. Some information is displayed that might help with your problem is displayed.
If the information doesn’t help, click Continue support request.
Select your contact method.
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
These charges have not yet been processed through my bank
luckily. I need to know:
- Will you ensure these charges do not go through?
I can not gaurantee this; as noted above, I do not have access to account records. Whether these charges post through to the payment method which funds your PayPal account is most likely a matter of timing.
- How did my account get hacked?
Most likely your Skype account password was guessed or cracked. None of us is immune.
- Why was I receiving text messages and phone calls to my personal cell phone? Was it through Skype to go?
Quite honestly, I would have no way of knowing.
- Will you restore my previous account balance to my skype account? As far as I can see my account has only been hacked since Sept. 22 or 23. I had money on the account at that time. Right now I have none.
Reimbursements for fraudulent use of an account are typically returned to the customer's account from which the funds were taken, as such investigations are processed by the payment method.
Please report these incidents to Skype Customer Service, as noted above.
Best regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Account hacked, unauthorized iTune payment made

I did not purchase any movies or songs on iTune, but I have just received an invoice for the unauthorized purchase by e-mail.
I think my account has been hacked. Could you look into this for me?
Order ID: F6H8H2D6N1 with receipt No.654852114780 was not authorized by me who is the real account holder.
Please cancel this order.
Thank you,
Liz Park

We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
If it shows on your account's purchase history (i.e. it's not a phishing email) : iTunes Store: See your purchase history and web order numbers
then contact iTunes Support via the 'report a problem' page : http://reportaproblem.apple.com
or via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
And change your account's password e.g. via the Store > View Account menu option on your computer's iTunes, http://appleid.apple.com, or by tapping on it in Settings > iTunes & App Store on an iOS device

Account hacked and charged

My account was hacked and someone charged a subscription for Ukraine calls. This went through my PayPal. I have notified paypal, cancelled my subscription of Skype Pro, and changed my password. This is the only place I can find to request a refund of this money. Please advise how to proceed. My low usage doesn't qualify me for chat.

I think you can contact customer service for further clarifications and advice. However, I'm not certain if they are offering refunds in cases of hacked accounts.
Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

ITunes account hacked. Charges made to my account

My iTunes account was hacked & someone downloaded about $100 of music, of which about $50 was charged to my credit card. I put a fraud freeze to my credit card and iTunes says I owe them money. How can I get all this taken off of my iTunes acount?

Same thing happened to me last week. 1st I couldn't access the itunes store as it wouldn't take my log-in info. Then I noticed that somehow my account reverted back to my old info with my old email (@twcny.rr.com) so I used my ols log-info & password & sure enough all of the info from a year ago was on my account. I changed it back to reflect my current email address. Then my bank notifies me of several charges on my credit card for iTunes purchases. Funny thing was the charges were on a card that is NOT currently registered on my itunes account...but the card may have been registered to my account over a year ago before I changed cards. I can download NEW apps but when I attempt to download any of the free upgrades to my existing apps I receive a message saying I cannot access the iTunes store. Apple finally admitted to me that my account has been compromised but tells me I have 2 accounts & one of them (with an email address of [email protected]) is registered in China. They tell me all of my apps have been purchased on that account, which is completly untrue. You see, I only have one iTunes account. Someone obviously was able to hack my account & set up another one. I just don't undetstand how all of my apps could show as being purchased on the other account. Honestly, I think Apple is avoiding the issue. I haven't had any problems w/the iTunes store until last week...and I've been purchasing apps since August 2008! Let me know how things work out & I'll do the same. Good luck!

Account Hacked - Services Purchased - Help!

Hello,
My account seems to have been hacked. I have two Paypal purchaes for credit for international calls.
The first bill is $29.99 and the second bill is $11.99
Taiwan 120 minutes 1 month
Taiwan 400 mins 1 month
It appears that someone has been calling Thailand using my phone #. This was NOT me, and I did NOT authorize these purchases.
I need some customer service on getting this issue resolved.
It appears that they have already made 42 minutes in calls in the last 24 hours?
Help, please.

Change your Skype password.
https://login.skype.com/account/password-reset-request
Please See.
What can I do if someone has taken over my account?
Regards,
Tamim
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
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Email account hacked - mods please help

Hi
I've come here as a last resort because I cannot seem to find anyone who can help = (
My BT Yahoo email account was hacked over the weekend and spam emails sent to everyone in my address book - very embarrassing considering some were clients. I have changed the password but I want to delete the account completely so it cannot happen again.
I have been trying to do this since Saturday night but I am astounded at the difficulty I am having. I have spent a combined total of over 3 hours speaking to various operators in overseas call centers being passed from one department to another - each time I have to recount the same story. I was assured it had been cancelled after my first call - it wasn't. I have been on hold a number of times only to be cut off. I have been promised call backs on 2 occasions which haven't materialized.
I have just finished talking to an operator who has assured me this is being dealt with and he will call me back - he says it should be inactive within 48 hours but may take up to 90 days! - WHY?
I need to delete this account ASAP - it is a free account I have had from the dial up days but was attached to my BT broadband when I had it (I cancelled that some months ago)
Please help
Thanks
Steve
How is it that a supposed leader in telecommunications can be so inept at communicating with customers?
Solved!
Go to Solution.

bonzo65 wrote:
Hi
I've come here as a last resort because I cannot seem to find anyone who can help = (
My BT Yahoo email account was hacked over the weekend and spam emails sent to everyone in my address book - very embarrassing considering some were clients. I have changed the password but I want to delete the account completely so it cannot happen again.
I have been trying to do this since Saturday night but I am astounded at the difficulty I am having. I have spent a combined total of over 3 hours speaking to various operators in overseas call centers being passed from one department to another - each time I have to recount the same story. I was assured it had been cancelled after my first call - it wasn't. I have been on hold a number of times only to be cut off. I have been promised call backs on 2 occasions which haven't materialized.
I have just finished talking to an operator who has assured me this is being dealt with and he will call me back - he says it should be inactive within 48 hours but may take up to 90 days! - WHY?
I need to delete this account ASAP - it is a free account I have had from the dial up days but was attached to my BT broadband when I had it (I cancelled that some months ago)
Please help
Thanks
Steve
How is it that a supposed leader in telecommunications can be so inept at communicating with customers?
Hi Steve. Is this a sub account - it sounds like it from your kind information. If so, then go to my shortcuts option 12b, and after signing in you should be able to delete the sub account easily from there. (Enter your full BTinternet primary email address).
It is an immediate deletion. However the 90 day figure is when that sub account becomes available again for someone else (or indeed you) to use again. Any emails sent to the address whilst it's in this limbo state won't get bounced as non deliverable.
As you've said that you are a non BT BB user - the account may well actually be something different and not a sub account. If so, altering the password and removing all contacts in the online address book should be fine. However any users already contacted could be on a spammers list. Then just don't use the email address again.
If you can, it might be worth trying to find out how the account was hacked in the first place. A phishing attack, or someone perhaps guessing a password based on any social network information provided etc.
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Re: Email account hacked - mods please help

Hi All,
Just joined the Forum because guess what, my address book has been hacked yet again! This is despite having changed my password each time, deleted unneccessary addresses and talking to both BT and AOL.
Oh, and I nearly forgot, I have had BT Netprotect Plus all the time.
So would any one like to help yet another poor soul, and no I have never logged on at an Internet cafe or elsewhere
Many thanks & regards

Pleasure_principle,
Please give brief details of why you think your account/ address book has been hacked.
Change your password for the account (on a PC other than your own if you can).
Say what system you are using Windows xp,vista, 7 or Mac and whether you are using webmail or an email client.

I'm in a bind... Over the years I have purchased a good amounts of apps. Some has hacked my apple I'd changed my security questions and was charging me money every month. When I went to cancel the purchases through my bank my account was disabled. Help me

I'm in a bind... Over the years I have purchased a good amounts of apps. Some has hacked my apple I'd changed my security questions and was charging me money every month. When I went to cancel the purchases through my bank my account was disabled. Help me

No I did not change the email that I used to create the account.... Someone made new security questions and when I went to change them I had to verify and it sent the answers to an email address... Get this though... The email address that it sent the answers too waste letters in the middle were starred out like this t*****@aol.com. That's not my email. Why did it not send the questions to my apple ID email account right? if you know how to change the email to a new one that would be awesome if you could share that info with me.

How do I remove an unauthorized charge from my account?

How do I remove an unauthorized charge from my account?

In what way is it unauthorized? Are you stating that your account has been hacked by strangers? Or has your account been used by family or friend?
You should change the password for your account's Apple ID;
http://support.apple.com/kb/HE36
Then contact Mac App Store Support;
http://www.apple.com/support/mac/app-store/

Account hacked and Paypal account charged

My account was hacked and charged. I changed my password but I still see new calls to India. Well done Microsoft!

Same case here. Account hacked around End of April 2013.. and Calls made to India, Pakistan and Cyprus.
Were you able to get credit back. Any help on how to restore the account?
Skype's Customer Service sucks - It is pretty shamefull that a voice telephony company can not put its customer service on skype voice call... and instead using chat only function.

HT201359 I have an unauthorized charge on my account for candy crush / king

I have an unauthorized charge to my master card account dated yesterday August, 20th 2013 for the amount of $2.16. This is not the first time this has happened. The order number is MHMLTVD17N.

Nobody else has access to your account or devices and may have made that in-app purchase ? If not then you can contact iTunes Support via this page (we are fellow users here on these forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I have unauthorized charges to my bank account. What do I do?

I have unauthorized charges to my bank account for iTunes. There is no purchase history in my account. They just show up on my bank account. What do I do?

http://www.apple.com/support/contact/

My Friends Skype Account is hacked! Please HELP!!!

Hello Friends,
My friends skype account is hacked.
Please help! How to recover the lost Account?
HELP!!

Please contact Skype Customer Service contact customer service
Also, please see this: https://support.skype.com/en/faq/FA10920/What-can-I-do-if-someone-has-taken-over-my-account
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Account Hacked -- Unauthorized Charges, Help Nonex...

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