Account has been disabled?
I have been trying to purchase music from the store, but I get an error messgae saying that my account needs to be enabled by customer services - I have sent various emails to them requesting this to be done, but obviuolsy no response.
Has anyone else had these issues before and how is it resolved?
Thanks.
Same thing now happens to me... About $150 credit and I can't buy anything....
Similar Messages
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When trying to update my apps on my phone, after logging in it says my account has been disabled for security reasons. I've updated my password but it still says its disabled. Any thoughts?!
Hi,
If you have followed everything in the link below, and still have the problem, click on one of the links at the very bottom under "Additional Information". That's all we can do for you here:
http://support.apple.com/kb/TS2446
Cheers,
GB -
Hi,
I am about to pull my hair out. My itunes account has been disabled............or at least that's what it says everytime I want to update my apps....I can't do it. Then it sends me to a useless web address www.apples.com/itunes/storesupport/forassistance it never helps me. I've changed my password, etc. But I can't get my apps updated or the "Apple" in the sky to fix it...I don't know where to go for customer service....Any suggestions?
Thanks
KathyI updated the software on my iphone4 tonight and ran into this same endless loop - "itunes terms & conditions have been changed" - go to itunes, aceept - back to the "T&C have been changed message" with no ability to do anything in the app store until I accepted the new terms.
While not a very direct solution, I was able to finally accept the terms in a way that seem to register with apple by making a purchase through iTunes on my computer. This forced me through updating my payment information and updating my iTunes software to the latest edition (which I had not yet taken the time to do). After doing both of these, iTunes took me through the terms & conditions on two separate pages, but ultimately allowed me to purchase my song. Once I completed these steps, it fixed the problem on my phone, so now I can update my apps and download new ones without running into that loop.
Hope this helps!!! -
My Apple ID account has been disabled.
My Apple ID account has been disabled. Whenever I try to login to my account to update apps on my mac or iPhone, I get a message that my account has been disabled. If I try to reset my account, I am told to enter the Recovery Key from my two-factor authentication setup. While I do have two-factor authentication on, I never saved the recovery key. A few days ago I called Apple Support and they eventually told me that the account would be unlocked unlocked after 8 hours, and then I could try my password again. This is obviously not the case.
I'm trying to figure out my next steps. Obviously Apple can't reset my account over the phone. However, the website seems to indicate that I will have to create a new account. Is there a way I can prove I am the owner of my account? Like if I brought my macbook and/or iPhone into the Apple store, would they be able to verify my account/identity and open my account? Also, if I needed a new account, would I be able to transfer my purchases over from my old one?I doubt the Apple store could do anything. They would end up calling Apple support too. If you called support and they agreed to unlock the account but haven't, call them back.
Apple officially states that purchases are permanently tied to the Apple ID used to purchase them and can't be transferred. You would have to ask if they could/would do this under the circumstance. -
I forgot my password for my email, then I cant remember my passwordfor my icloud, how can I reset my password If I feed the wrong birthday for my email/account... Now my account has been disables.. please please please please help me
You will have to call Apple and speak to someone in account security.
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My iTunes account has been disabled. I need to know why, and how to get it deactivated.
My its account has been disabled. I need to know why and how can I get it re-activated? I have a lot of money in that account!
See if this helps -> http://support.apple.com/kb/TS2446
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Account has been disabled - need to find out how to enable
"You cannot buy because your account has been disabled.
to continue using your account it must be enabled by the iTunes Store Customer Service. You can concact Customer Service at http://www.apple.com/uk/support/itunes/musicstore/"
When I try to purchase a song in the iTunes store I get the above message. I've gone to the page it suggests but i just can't see where to re-enable my account.
If anyone could help that'd be really great
Windows XPPrissy67 wrote:
I have a macbook5,1OS X 10.5.8
OK, well you could be infected with something since you are running a three year old OS. Your best bet would be to upgrade to at least OS X 10.7 Lion, but finding that will be a problem for you. I'm told you can order it from Apple at 1-800-MY-APPLE and ask for retail sales. Tell them you have a MacBook (13-inch, Aluminum, Late 2008).
Again, without knowning what problems you are having, it's difficult to tell you what you need to do. The most recent problems have involved the Flashback Trojan which has caused crashes of Safari and other applications or redirection of your browser to ad sites. There's a tool here which should get rid of that, if you are infected.
I have download CAMXAV but don't know what to do???
Follow the instructions here and if you have further questions go to the ClamXav Forum for information and faster assistance. -
i have restore my phone and i have treid to redownload my purchased but it saying my account has been disabled so what do i have to do?
You contact iTunes store support.
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My AppStore account has been disabled how do I enable it again?
My AppStore account has been disabled what do I have to do to enable it again, I have changed my password but that didn't work.
If you've successfully changed your password (does your account work on your computer's iTunes ?) then try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
Otherwise you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store -
My account has been disabled, i changed the password, signed out in setting and signed back in and still say disabled, can anyone tell me how to fix this?
Will need to contact iTune Support - can be found on apple.com site
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my account has been disabled, i dont need a new password as i already did that, i just need my account to be enabled, do anybody know how to do this?
It was a genuine email from iTunes, not a phishing attempt trying to get your account and payment details ?
Viewing your account's purchase history : See your purchase history in the iTunes Store - Apple Support (on an iOS device you can view the last 90 days purchases via http://reportaproblem.apple.com)
Phishing and similar emails : Phishing & Other Suspicious Emails
Phishing emails : Identifying fraudulent "phishing" email - Apple Support
Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support
If it's a genuine email and it shows on your account's purchase history then contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption . And change your account's password e.g. by logging into it via the Store > View Account menu on your computer's iTunes, or via http://appleid.apple.com
If it is a phishing email then forward it to Apple : [email protected] , and then delete it. -
HELP! iTunes account has been disabled? Can't find help
Tonight, I tried to buy a single track from the itunes store and I got this message:
"You cannot buy because your account has been disabled.
to continue using your account it must be enabled by the itunes store customer service. you can contact customer service at..."
I don't understand what's going on? I bought music this morning using an itunes card from target and now all of a sudden my entire account is disabled??? I have like $800 bucks in music I've purchased from the itunes store and I don't want to lose it! I sent an email to Apple's customer service address and I've yet to receive a reply.
Is this some sort of bug in the system??I too am having problems.
1 - I can't listen to Purchased music
2 - when I synched the iPod None of the purchased music is working - including on the playlists
3 - I cannot find Customer Support info - in fact I think this is a disgrace - you waste time going around in circles - this is hidden info (more below)
4 - yesterday I sucessfully Bought some tracks (can you believe that!) but I can't listen to ANY of my other purchased stuff.
5 - I am being asked repeatedly to Authorise my computer - which I do and it says the computer IS authorised - then I get asked again for my details.
6 - contacted IM support 3 days ago (I have no idea how I did this) and tried fixing the problem live with a technician - no good. I cannot find this service since.
Therefore - I can't get tech help.
I think Apple have big problems they need to sort out - and should have done so years ago. This is really appalling & it should be the case that people should be financially compensated for the hassle and difficulty caused. The excuse of conflicts with other software etc is Not tenable.
If there was a choice out there I'd be using it. -
I cannot download Itunes purchases due to error message "your itunes account has been disabled."
Contact itunes support.
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Ive gotten 3 responses from you guys. But still no help. Can't believe it's taken this long for apple to respond to this issue and I'm very disappointed that all I did was take precaution from left to my account info and my account has been disabled since. Sad that we can't do any updates to equipment I've spent so much money in. Hope this is resolved real soon.
Who exactly are you addressing this post to? And what exactly are you posting? We are just users like you, and have no idea what you are referring to. If there is something you would like to ask - user to user - please do so. Otherwise, you are wasting your time complaining about Apple, since we are not Apple.
GB -
I can't sign in it keeps saying my account has been disabled!
Account disabled
http://support.apple.com/kb/ts2446 -
"ypur Account has been disabled"
Why when i try to buy a song or an app it says "ypu account has been disabled" ?
Sounds like your account has been disabled, sometimes to protect you if someone has tried to access it...
Can you log in at http://appleid.apple.com ? You may be able to gain access again through here.
If not, you can email the iTunes store at www.apple.com/support/iTunes and they can assist you.
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