Account has been hacked and credit card charged (the long awaited sequel!)

Question

So I started contacting Skype on Twitter and they very nicely asked me if I had offered up my information to a 'Recover your account' form. Which I hadn't, actually as I wasn't able to find it anywhere on this website. I acknowledge I may not notice everything, but I still can't actually find it anywhere, except through the link I was given on Twitter. Anyway, the best ones are usually not that easy to find, so I gathered it'd be fun. Here's the link to that: https://support.skype.com/en/account-recovery?cm_mmc=SMTW_7001B1-Skype%20-%20Support&linkId=15618030 Anyway, I gave my information to the form and (finally) I got an email response from Skype (don't get too excited, it was an automated email) saying that they love the information I've given and would like to date it on a regular basis, but please could I just go and fill in another form? That's this form: https://support.microsoft.com/en-us/skype?language=en&locale=en-us&oaspworkflow=start_1.0.0.0&needslogin=false&wfname=skype&supportoption=email&SupportTopic_L1=32090809&SupportTopic_L2=32090818&ccsid=****************24 Which I've already filled in twice and to be honest, my information is a little bit tired of it as it never returns any calls. But after all, my information is a bit lonely, so I thought I'd try again because Skype liked the information so much the first time. Perhaps my information would get a bit of action if I filled it in again? I'm nice to my information like that. But now Skype doesn't want my information and tells me that 'Sorry, the page you requested is not available.' I think that's a bit uncool, actually because I got my information all dressed up and excited to have a great time with Skype but now my information is sitting alone and abandoned in a corner, all sad and lonely while Skype is out having fun with the money taken from my credit card, probably spending it with the information given by the guy who hacked my account. That's just not very nice and while filling my information into the form, I realised that the guy who hacked my account would be able to give Skype nearly all of that information too, as he has access to my account while I do not. Frankly, it's tough being my information, because it seems anyone can please Skype just as well as it can and after about seven years together, you'd think Skype would be a little nicer about it. 

Answer 1

Well, well, well! It seems Skype may after all have a little bit of a soft spot for my information!  I thought it was a bit sad to see it sitting there in the corner with nowhere to go, so decided to have one more go at the second of the forms mentioned above, so Information and I popped over to that page and seriously, my information was all over it, being so attentive to Skype's needs, you wouldn't believe it. I was really proud of Information there, humming a little 'Nobody dooooes is betterrrrr' to myself.  So Information was accepted in and Skype was all 'ooo' and 'ahh' about it, and then told Information to hop along now and that Skype will get back to us in another 72 hours, but that before that, Skype would send a sneaky (perhaps even flirty!) little email that will be waiting for us in the inbox when we check.  So on the plus side, now we have another Support Request Number (3 times a charm! ), but sadly no cheaky (perhaps even flirty!) email in the inbox. I can't help feeling that there's a chance that Skype is simply stringing Information along for Skype's own ends and needs and perhaps Skype doesn't like Information quite as well as Skype says? Frankly, I think Skype has sent its sneaky (perhaps even flirty!) email to the guy who hacked my account instead of sending it to Information and me. I think Skype may be a bit loose.