Account hijacked, but skype support is unresponsive

Hi, My employee account was recently hijacked. He completed the verification form, and the info there is correct, but the support team keeps turn it down and asks to fill it again. We are ready to provide any other identity proofs, e.g. main db file, verification calls from his colleagues, etc, but no help, the support team simply sends canned replies back. Does anybody know how to resolve the problem? Maybe someone knows a contact of the support team supervisor? Any help is appreciated. Thanks!

Hi, the_manager, and welcome to the Community,
Please try contacting Skype Customer Support directly, to start an instant message chat with a customer service agent: https://support.skype.com/en/faq/FA10656/what-is-live-chat-support
If the information provided via the web form does not match exactly what is on file for the particular account in question, the verification process will fail.
Skype is aware of lingering problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine

Similar Messages

Account hijacked, but skype support is unresponsiv...

Hi,
My employee account was recently hijacked. He completed the verification form, and the info there is correct, but the support team keeps turn it down and asks to fill it again. We are ready to provide any other identity proofs, e.g. main db file, verification calls from his colleagues, etc, but no help, the support team simply sends canned replies back.
Does anybody know how to resolve the problem? Maybe someone knows a contact of the support team supervisor?
Any help is appreciated. Thanks!

Hi, the_manager, and welcome to the Community,
Please try contacting Skype Customer Support directly, to start an instant message chat with a customer service agent: https://support.skype.com/en/faq/FA10656/what-is-live-chat-support
If the information provided via the web form does not match exactly what is on file for the particular account in question, the verification process will fail.
Skype is aware of lingering problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Bank Account Debited but Skype Account not Credited

When the money of my Skype Account was running low, it automatically charges again by taking money from my personal bank account. I am doing this since 5 years without any problem. This time my bank account was really low, and when the money was debited, I just had like a dollar left. The money transfered to my Skype account, but after a day My Skype account was low again. I received plenty of emails that the tranfer of money did not work. My bank account was debited and I was never refunded by Skype. I have a copy of my Bank account, where can I send it to? Many thanks

Hi their I want to call India unlimited plans on Skype what's u r price nz dollars

Account Hacked. Skype ignoring my support tickets.

About 6 or 7 weeks ago, my account was hacked. Besides using up all my credits on 2 monthly subsciptions the hacker didn't do anything else on my account; at least nothing that I can see. I've reported this to Skype using their suggested method and was told I would hear back within 72 hours, 3 days later I reported it again. So far I've reported this to Skype 9 times, I'm still waiting to hear back from them. The whole process to contact Skype is one of the most long winded and pointless endevours I've ever had the misfortune to enconter. After being directed from one link to another I'm finally directed to a microsoft support link which once I click on it I'm taken to a page that tells me the page I'm looking for no longer exists.After 4 weeks of waiting for Skype to reply I thought **bleep** this!' and tried to cancel my account. This turned out to be just as difficult as reporting the hack. I'm still waiting for Skype to get in contact with me. I'm posting this here as a warning to anyone who has had their account compromisd, don't bother trying to report it, as Skype's customer service doesn't exist. just remove your personal details from your account and stop using Skype, that's what I'm going to do.

Check your Spam folder. Responses from Skype when I contacted them about my account hijacking were going there. You've gotta wonder why that is, but anyway...

Skype account deletion and no support available.

Hi, i am trying to delete skype account, i have filled up dummy texts in my profile as shown in the support page of how to delete account.and the answer tell me to contact skype support for further actions, but there are only two options on support page, "skype community" and "chat". Community shows me the same procedure and when i open chat, no one from skype comes online to chat, when i try to text in chat, it says You are not currently in a chat session. I tried 4 times and I waited for 15 minutes everytime but no one comes online. Can anyone tell me the exact way to contact skype for account deletion?

Hi, Pistachioqwerty and Mitaveliki,
I am sorry to read of your experiences in contacting Skype Customer Service. Please post back with the details of which web browsers you used in your attempts to contact Customer Service as well as which mobile device or computer you used and its operating system. More importantly, please indicate the steps you took (what you clicked on, exactly) and at which point in the process your progress was halted.
If you can provide screen shots, particularly if error messages are displayed, that would be most helpful. Please ensure no personally identifiable information is revealed when you upload your screen shots here.
Thank you in advance,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Account Hacked - Skype Support Useless - NO REFUND...

So my skype account was hacked last week, just found out right now. Luckly my credit card on file had expired so they only ate $8. To make it worse, the Skype login and password change system on the website isn't working properly (even though their heart beat page says its fixed), and Skype support kept trying shift the login problems on me. Oh... and no refunds? Hmmm... well... no more money for you Skype. Not one cent ever again. Its computer to computer chats from now on, and I'll find a better VOIP provider.
So here's the transcript of my "support" chat... useless or very useless? you be the judge...
Connected with John Felix H.
Thank you for contacting Skype Customer Support!
17:51:02 pereljon says,
hi
17:51:03 System says,
Please hold for the next available Live Support Agent.
17:51:33 John Felix H. says,
Hello! Welcome to Skype Live Support! My name is John Felix H. May I have your Skype name and the registered email address on the account, please?
17:52:10 pereljon says,
[email protected]
17:52:14 pereljon says,
pereljon
17:52:53 John Felix H. says,
So I can address you appropriately, may I also have your first name, please.
17:52:58 pereljon says,
xxx
17:53:43 John Felix H. says,
Okay. Thank you for providing me some information here, xxx.
17:53:53 John Felix H. says,
How can I make you smile today?
17:54:08 pereljon says,
I'm locked out of my account
17:54:17 pereljon says,
suspended.
17:54:28 pereljon says,
need to know whats up and get it activated asap
17:55:03 John Felix H. says,
Oh. I am sorry to hear that your account was suspended. I will be more than willing to check this for you here what went wrong.
17:55:58 John Felix H. says,
Let me just ask you. Where are you located right now?
17:56:47 pereljon says,
xxx
17:57:13 John Felix H. says,
In xxxx?
17:57:31 pereljon says,
yes
17:59:08 John Felix H. says,
Okay. When was your last call made?
17:59:51 pereljon says,
not sure... it was probably to mexico.
18:00:07 pereljon says,
I'd have to log in to check
18:00:53 John Felix H. says,
Okay. Please do so.
18:01:19 John Felix H. says,
You can view your call history by signing in to your account:
https://secure.skype.com/account/call-history
18:03:49 pereljon says,
something is up with logging in... very slow... is there a problem with skype?
18:05:39 John Felix H. says,
Oh. Really? I see that our system is working fine here. Connection is good.
18:05:54 John Felix H. says,
Why exactly is the problem you have now/
18:06:03 pereljon says,
Signing in failed. For your security, your account has been suspended. Click here for more information
18:06:13 pereljon says,
Can't log in.
18:08:29 pereljon says,
Hello?
18:08:44 John Felix H. says,
Oh. I am sorry to hear that. My mistake here.
18:09:24 John Felix H. says,
Okay. What month the last was made?
18:09:58 pereljon says,
I think i tried to make a call this month, but I can only check on the account.
18:10:29 John Felix H. says,
Okay. What number was that?
18:10:47 pereljon says,
Its on my skype... its in mexico.
18:10:59 John Felix H. says,
Okay.
18:12:34 John Felix H. says,
There was a call made to Hongkong this month. Is this authorized call?
18:12:40 pereljon says,
No
18:12:59 John Felix H. says,
Oh. Okay. Hold on.
18:14:44 John Felix H. says,
In order for us to reinstate your account, we need to verify some information here.
18:15:22 pereljon says,
yes
18:15:34 John Felix H. says,
Okay.
18:15:59 John Felix H. says,
We need the following information for verification:
18:16:19 John Felix H. says,
1. The first six and last four digits of the credit card used to make your Skype purchase (please do not send the full credit card number)
18:17:03 pereljon says,
xxx
18:17:09 pereljon says,
xxxx
18:17:24 John Felix H. says,
The name of the cardholder as indicated on the card
18:17:31 pereljon says,
xxx
18:17:49 John Felix H. says,
The issuing country of the card
18:18:02 pereljon says,
USA
18:18:09 John Felix H. says,
The billing address on the account.
18:18:30 pereljon says,
xxx
18:19:04 John Felix H. says,
Okay. Thank you.
18:19:29 John Felix H. says,
Please continue to hold. I'll be back.
18:20:14 John Felix H. says,
Thanks for waiting!
18:20:19 John Felix H. says,
To ensure that only you have access to your Skype account, we suggest that you change your password through this link:
https://secure.skype.com/account/password-reset-request
18:20:34 John Felix H. says,
When done resetting password, please confirm here.
18:20:39 John Felix H. says,
I will wait for you.
18:21:55 pereljon says,
that page isn't loading
18:22:29 John Felix H. says,
I am sorry to hear that.
18:22:44 John Felix H. says,
What browser are you using?
18:23:11 pereljon says,
firefox, chrome, safari. tried them all... its not the browser...
18:23:31 pereljon says,
just loaded on firefox
18:23:49 John Felix H. says,
Did you clear your browsing history?
18:25:58 pereljon says,
Looks like on August 6, 2012 12:51:24 AM PDT I received an email from Skype in Chinese or something.
18:26:41 John Felix H. says,
Okay. What was the content of the email?
18:26:55 pereljon says,
The password reset isn't working... the skype login system is still messed up.
18:27:26 pereljon says,
Web Login Problem
By My status Leonas Sendrauskas on August 14, 2012.
We are investigating a problem in our web login process. For the majority of our users that attempt to access Skype through login.skype.com the page will not load. We are working on fixing this and will report once it has been resolved. We are sincerely sorry for the inconvenience this causes to our users.
18:27:41 pereljon says,
I don't know what the content is... I don't know chinese.
18:28:47 pereljon says,
Here it is translated by google.
18:28:48 pereljon says,
This e-mail automatically sent, do not reply.
Hello, Xxxxx
Your Skype account from unauthorized activities
Your account has been suspended.
Skype attaches great importance to the security of your account. We recently discovered that your account has unauthorized activity, for your protection, we have suspended your account.
Learn more about how to re-activate their account information.
Learn more about account protection.
In connection
Skype of all my colleagues
Forgot Password · Account Settings · Help · Terms of Use Privacy
Get Skype Help
You can not reply to this email directly, but you can contact us through our Help plates.
You can also visit our forum.
Protect your password
Skype employees will never ask you for your password via email. Only log on to Skype or our website shopping or check your account, you only need to enter the password. You will always be connected through a secure log in, and we ask that you pay attention to the address of the browser's address bar must begin to https://secure.skype.com, should show a padlock icon, said it is using a secure connection.
Wary of requests for account information or e-mail of emergency action. Carefully address non-routine web site and the site of the unofficial Skype download. Www.skype.com or use the Skype application upgrade feature to get the security updates and product upgrades.
© 2003-2012 Skype Limited.
Skype Inc., 3210 Porter Drive, Palo Alto, California, 94304, USA.
Skype, related trademarks and logos and the "S" marks ar
18:29:24 pereljon says,
The password change page isn't working...
18:30:19 John Felix H. says,
Oh. I am sorry that you are having problem resetting password here.
18:30:39 John Felix H. says,
Let me try to resend you this.
18:33:19 John Felix H. says,
Hold on please.
18:37:14 John Felix H. says,
Please try to reset your password here: http://www.skype.com/go/forgotpassword
18:38:35 pereljon says,
nothing
18:39:59 John Felix H. says,
I am sorry for the temporary issue here.
18:40:39 John Felix H. says,
We advice you to restart your computer and relaunch browser.
18:40:49 pereljon says,
I've tried it on two computers.
18:40:59 John Felix H. says,
You can also try to clear cache again.
18:41:36 pereljon says,
Its not on my side...
18:43:29 John Felix H. says,
We do apologize for the problem here.
18:44:29 pereljon says,
I was able to log in on the skype app on my phone. my skype credit is all gone except for 5 cents
18:45:24 John Felix H. says,
We advice you to reset your password at a later time as we are experiencing technical problem here.
18:45:56 pereljon says,
what about my skype credit
18:46:29 pereljon says,
and how did my account get compromised?
18:48:10 pereljon says,
last call I see on my skype app is 45 seconds on july 31 to "xxx", then before that july 25 for 6 minutes 7 seconds to "xxx", then before that a failed call to mexico.
18:48:19 John Felix H. says,
You do not have to worry about your account as this temporarily suspended and no one can access it
18:48:46 pereljon says,
I just signed in on my iphone and on the skype app on my mac
18:49:02 pereljon says,
but I can't log in on the web
18:51:24 John Felix H. says,
Please log-in to your account on one device and log-out from other device.
18:52:17 pereljon says,
did it.
18:52:24 John Felix H. says,
But let me remind you, you cannot yet call to landline and mobile phone and cannot purchase Skype products as your account is still restricted.
18:53:03 pereljon says,
Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
18:53:49 John Felix H. says,
We do apologize for the incident here.
18:54:22 John Felix H. says,
Unfortunately we are not able to refund any money that may have been lost due to this incident.
Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
For more information on staying secure, please visit:
http://www.skype.com/go/security/
18:54:25 pereljon says,
was able to change my password from within the Mac Skype app
18:55:44 John Felix H. says,
Oh. Really. Just now?
18:56:19 pereljon says,
through the "Show Account" -> "Change your password" on the Skype application
18:56:54 John Felix H. says,
Okay. Thanks. Please hold on a minute.
18:57:44 John Felix H. says,
Okay. We have successfully reinstated your account. You can now purchase Skype products and make calls to landline and mobile.
18:57:48 pereljon says,
Jul 30 03:06 +xxxx $0.080 this call was me.
18:57:55 pereljon says,
Aug 05 16:15 +886913860051 $8.580 <- that call was not mine
18:58:07 pereljon says,
I need a refund of $8.580
18:58:24 John Felix H. says,
By the way, are you a member of Skype Manager account?
18:59:10 pereljon says,
Yes. But it hasn't been used in a while.
18:59:49 John Felix H. says,
Okay. So you are connected to this business account, correct?
19:00:20 pereljon says,
SHould be. But I can't log into the web site.
19:01:44 John Felix H. says,
I am sorry. You cannot log-in yet to your account?
19:01:55 pereljon says,
not on the website.
19:01:59 pereljon says,
the apps work.
19:02:34 John Felix H. says,
I am sorry to here that.
19:02:43 pereljon says,
I'm skype manager for venables bell & partners.
19:03:04 pereljon says,
I still need my refund.
19:03:09 John Felix H. says,
Which device or computer are you using to log-in?
19:03:20 pereljon says,
mac os
19:03:23 pereljon says,
skype app
19:03:49 John Felix H. says,
Are you also log-in to other device?
19:04:15 pereljon says,
was in on my iphone.
19:04:19 pereljon says,
I'm logged out now
19:05:04 John Felix H. says,
Okay. Try to exit Skype app from your Mac and relaunch.
19:05:57 pereljon says,
done... and?
19:06:39 John Felix H. says,
Then try to sign-in to your account with the new password.
19:06:57 pereljon says,
on the website?
19:07:41 pereljon says,
website login isn't working
19:09:14 John Felix H. says,
No. You said you cannot log-in using your application, correct?
19:10:18 pereljon says,
application works. website no. iphone works
19:11:54 John Felix H. says,
I am sorry. Which device are you using to log-in the website.
19:12:12 pereljon says,
Web browser on mac.
19:13:59 John Felix H. says,
Please try to clear your browsing history again on that device.
19:14:33 pereljon says,
just got in
19:16:00 pereljon says,
so what now?
19:17:09 John Felix H. says,
Okay. Great!
19:17:24 John Felix H. says,
So you can now use your account.
19:17:34 pereljon says,
I need a REFUND
19:17:40 pereljon says,
8.580
19:18:01 pereljon says,
I did not call Taiwan on Aug 5
19:18:09 John Felix H. says,
So you need a refund of $8.580 worth of call?
19:18:18 pereljon says,
YES
19:18:33 pereljon says,
And I need to know HOW my account was hacked
19:19:29 John Felix H. says,
Okay. Let me see what we can do here.
19:20:04 John Felix H. says,
Unfortunately we are not able to refund any money that may have been lost due to this incident.
Skype users should maintain their own security systems on private computers. In order to avoid such incidents, Skype strongly advises you to regularly update your PC's security software - such as firewalls and anti-virus programs - and to pay attention to safeguarding your Skype account.
For more information on staying secure, please visit:
http://www.skype.com/go/security/
19:20:42 pereljon says,
Then I'll be canceling my account. You obviously have security issues.
19:21:29 John Felix H. says,
I am sorry for the incident here. We do not exactly know the reason why your account has been access without your permission.
19:21:39 John Felix H. says,
So you want to cancel your account?
pereljon says,
Useless

Oh... and the shmuck went ahead and cancelled my account even though I didn't give him the go ahead... I still needed to get my phone numbers out of the account.... WHAT A MONKEY!!! Thanks so much "John Felix H." your customer support is underwhelming to the extreme.

Can anyone help me with Magicjack? after I purchased US number I am unable to log in on my Iphone, I keep getting an error "YOUR DEVICE IS NOT ON THIS ACCOUNT" I contacted MJ support but they are very much useless and dont know how to fix it!

can anyone help me with Magicjack? after I purchased US number I am unable to log in on my Iphone, I keep getting an error "YOUR DEVICE IS NOT ON THIS ACCOUNT" I contacted MJ support but they are very much useless and dont know how to fix it!

There's a whole lot to read in your post, and frankly I have not read it all.
Having said that, this troubleshooting guide should help:
http://support.apple.com/kb/TS1538
In particular, pay attention to the mobile device support sections near the bottom, assuming you have already done the items above it.

Skype Support won't give me my account back.

So someone used skype support to change the email and password to my account and won't help me recover it. What is this. Can someone help please?
Attachments:
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notdamon.PNG ‏129 KB

Please...
Attachments:
notrequested.PNG ‏70 KB

I wanna change the Questions, but the support will call me in a wrong number and it won't let me change the number unless i change the country, and i can't change the country because i have a money in my account.. what should i do??

I wanna change the Questions, but the support will call me in a wrong number and it won't let me change the number unless i change the country, and i can't change the country because i have a money in my account.. what should i do??

You will need to call tech support or have them call you at http://expresslane.apple.com
Diana

Help with Account Removal from Skype Directory

To whom it may concern,
I need help with removing my Skype account from the Skype Directory. According to this webpage: https://support.skype.com/en/faq/FA142/can-i-delete-my-skype-account, only someone from Skype Customer Service can remove my account from the directory. Can someone assist me in removing my account from the directory? Thanks.
Sincerely,
Andrea

I am not eligible for email or live chat service with a skype representative... I decided to post in this forum. Thanks anyway.
afaik, all users can use the email support option. But as you said you can not use that facility, send an email to their generic email address instead - [email protected]
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Account hijacked for calls to Ethiopia and Egypt

Hi, My skype account was suddenly auto-recharged today (20th April, 2012) around 1:00AM (GMT+5.5). When I checked, several calls were made to EGYPT and ETHIOPIA. I have taken the necessary measures to prevent further charges. I also notified skype support via chat.
I am convinced that there are serious holes in security at skype. Beware All!!!

Easy way: Go to support.skype.com/en-gb/support_request
Long way: Click on "Support" in the main menu above and selecting "Support Homepage" (at the bottom of the menu) > Then click on "Get more help" at the bottom of the page > Enter a query. In the next page, there will be another "Get more help" link on the right, which will ultimately lead to the support request page.
Once at the support request page, select Security & Privacy > Identity Theft / Acccount takeover. The page will scroll down to display an answer, which contains a link "contact us by live chat". Click on the link and mention the issue to the live chat agent. What I did was just mention what happened and the steps I had taken (change the password, disable autorecharge, de-link from paypal account). Note: I did not directly ask for a refund.
I also notified paypal regarding the fraudulent recharge and there, I raised a claim and requested a refund. I am not sure which of these steps was effective in getting the refund, but I would suggest doing everything possible without wasting time. I got my autorecharge refunded within minutes of the live chat, so I am not sure the paypal step was necessary.
Hope this helps!

ONLINE number is TAKEN - WHERE'S SKYPE support?

I paid 1 year subscription for a number that someone else is using. I set up my voicemail and it still rings at someone else's number. However, when I place a call that caller ID shows-up, but it does not help because IT DOES NOT WORK AS MY ONLINE NUMBER!
I'd be happy to change the number, I just need some number to work ASAP!
No one has offered a solution or help so far. This forum is more like blind leading the blind and I can't reach anyone at SKYPE support. Seems like going premium is the only way to get support - but if I can't reach anyone at SKYPE now - I can only guess how easy it will be to cancel the recurring monthly premium subscription! How do I contact support or account so I could at least concel and get my $60 returned if they can't fix this? Thanks!

you need to go into your account, cancel your existing Online Number and then purchase another
the fact that the existing number has apparently already been allocated to someone else, perhaps not even a Skype user, is NOT uncommon in the industry, so I wouldn't come down too hard on Skype
note that canceling a Skype service normally just means NOT RENEWING IT, so to get the necessary refund you will need to contact Customer Support after you cancel, and provide the necessary details
https://support.skype.com/support_selection
note also that you would likely get better response if you were to have posted in the correct forum
http://community.skype.com/t5/Payments-and-Billing/bd-p/Payments_billing
Regards,
Neil

How to deal with skype support when they don't del...

Hello
Its been about 2 months now since I lost all of my contacts on skype, around 120. I contacted skype and was told by the person that he had restored my contacts and I was just to wait 72 hours. I waited the time and checked, still nothing, I waited a week, still no contacts, so I contacted skype support a second time and I soon transferred to someone who was supposed to know more about those kinds of problems, but she told me she escalated the problem and a couple of days later I got a mail saying that skype was working on the problem. But that is 3 weeks ago. I use skype every day so you can imagine the problem this causes, since I don't keep 120 skype id's in my head at all times. Should I contact skype support again regarding this issue or should I accept the fact that they messed up bad and abandon skype all together?
JESUS, i even had to create a whole new account even after logging in to post this, thanks skype.

Hi,
This link will take you to the instructions to contact Skype Customer Service: contact customer service
Copied and pasted from the page referenced:
Skype offers help and support through ...:
Email - follow the steps below to submit your support request to us by email
Live chat for eligible customers
We don’t currently offer telephone support.
If you are a Skype customer, you can contact Skype Customer Service as follows:
Sign in with your Skype Name and password.
Select the topic you need help with and the problem you are having. Some information is displayed that might help with your problem is displayed.
If the information doesn’t help, click Continue support request.
Select your contact method.
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
and ...
Live chat allows you to use instant messaging to contact our Customer Services team via our website.
To be eligible for live chat, you have to belong to one of these groups:
Skype Premium customers
Skype Manager™ administrators
Other groups of eligible paying customers
This service can be accessed via our website 24 hours a day, and is currently only available in English.
If you are a Skype customer, you can contact live chat support as follows:
Sign in with your Skype Name and password.
Select the topic you need help with and the problem you’re having. Some information that might help with your problem is displayed.
If the information doesn’t help, click Continue support request.
Select your contact method.
If you are eligible for live chat support, you will see an option to request chat support. Click the Start a chat button.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How to contact skype support team

Dear skype support team,
I was wondering if you could please remove the account live:[Removed for privacy] because I want to delete this account, but I can no longer log into it and I do now want multiple results popping up when people search for me.
Thanks!!

Hi, Sammie08, and welcome to the Community,
Please review this information: 'Can I delete my Skype account?' and then contact Skype Customer Service to file your request as indicated in the article.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Account blocked but I still have credit, please ex...

I have been told by skype that a fraudulent credit card was used to credit my account, yet they refuse to tell me when this happened and how much the transaction was. But they will keep the $17.70 in my account because the tech support said to open another account, this is BS......
Has this happened to anyone else???

swamiji wrote:
Yes,
this has also happened to me and one of my family members. Skype team has no answer to it and no one really cares . Once you have paid the money the money is gone and you can not get any response from this skype team.
I feel as if I am taken for a ride.
I am sure I am not alone in this category . Good luck to skype but bad luck to clints.
IS there any body to guide me what can be done/
may we know what did the customer support exactly tell you when you brought this matter to their attention? they may not be able to provide specific responses immediately, but at least they should have provided generic ones or a timeframe on how long should such cases take to be clarified or resolved.
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Account hijacked, but skype support is unresponsive

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