Account Identification - Partner related products

Hi all.
We are implementing CRM 2007 IC Webclient and are quite surprised to see that there is no standard component that shows all products from master data that are linked (through stadard relationship type PRDBP) to the confirmed BP, but only the related IB and its components.
Does this component exist and we have not found it? If not, could you please guide us in order to create a new component that may offer this functionnality?
Thanks in advance.
Regards.

Hi
Here is how it works:
1. Account Identification: Customer contacts you and you identify the account using phone, name etc. You confirm the account and if there is a IBase it will be determined automatically.
Note: Now this customer is in Context for all transaction created during the session. The session will end when you select "END " button on the toold bar. Untill then you cannot confirm another Customer.
When Customer and IBase are confirmed you'll navigate to Interaction record automatically. You need to maintain following details to navigate to Interaction record automatically on "Confirm".
IMG > CRM > Interaction Center WebClient > Master Data > Define Account Identification Profiles
Select your profile and Account Navigation enter values for fields:
UI Obj. Typ = BT126_INR
UI Action = B
2. Interaction record: The identified account is transferred to Interaction record and related partners are determined using partner determination procedure.
You'll need to maintain Assign Partner Functions to Business Transactions to resolve your 2nd question:
IMG > CRM > Interaction Center WebClient > Business Transaction > Assign Partner Functions to Business Transactions
Here maintain the following entry:
Trans Type = Interaction record
Customer Partner Function = Sold to
Contact Partner Function = Contact person
Agent Partner Function = ICAGENT
I hope this resolves your issue.
Rupesh

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Hello,
Can I know the configuration involved if I'd like the Account be linked to the IBase in WebClient?
Meaning to say, when an IBase is confirmed, it auto populates the Account information or when an Account is confirmed, the IBase related to the Account is displayed?
Thank you.

Hi,
First, you need to create your Ibase and add partner information (IB52 - Change Installed Base ->Goto>Partner ). In this path, you need to complete partner with function Ship to Party and Sold to Party.
Second, your Interaction Center Profile, need to have correct configuration for search installed base. SPRO> Customer Relationship Management> Interaction Center WebClient> Master Data> Accounts> Define Account Identification Profiles. In this path, please ensure that "Ibase search partner" has an entry (customer, contact person or both).
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Regards,
Lyda

Max number of Hits Account Identification

Hi all,
we are currently having the problem in IC that when somebody try to identify an account of an BP with more that 100 related sold to parties, that no account is displayed because of the standard max number of hits 100.
I have found the path to customize this in the SPRO but this sentence in the SAP help is making me some headache:
The higher the number you enter here, the more results the system will search for, and in turn, the more performance is affected. The maximum number of hits that the system allows is 100, which is also the default value.
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Edited by: Abosi_3li2 on Feb 8, 2012 11:08 AM

Hello
The bug of nothing displayed if over 100 accounts are found is solved with [SAP note 1467929|https://service.sap.com/sap/support/notes/1467929.]
The code you are referring to is:
IF bpident_profile-max_hits IS INITIAL.
max_hits = 100.
ELSE.
max_hits = bpident_profile-max_hits.
ENDIF.
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Regards
Joaquin

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we want to use some functionality of IC Role IC_AGENT (Account Identification, Creating customer request using IBAse and partner data ), inside of WEBClient business role SERVICEPRO.
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Hi Arden,
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Assuming you have set up Purchasing with accrual method on receipt (and not on period end), you could enter the PO lines with receipt required. The receipt transactions you are uploading will generate the accounting to charge the expense accounts / or inventory valuation account.
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Hello Experts,
We're facing an issue in our IC web client UI. The scenario is as below :
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Hi,
I tested this issue and I can reproduce it in my environment. However, as far as I know, this behavior won't affect the usage of the address book.
I searched the internal resource but I cannot find a bug report regarding this issue. If you have any suggestion about this issue, you can submit a feedback via:
http://office.microsoft.com/en-US/suggestions.aspx
Best Regards,
Steve Fan
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when i doing Process distribution rules with target Asset on time-dependent it's Cost Center, it's no problem and success
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Hi,
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Hi ,
I created a ZVIEW in component ICCMP_BT_IRHIST from an existing standard view in this component im navigating to ZVIEW. In the Zview i want to get the account identification number.In the ZVIEW
I am writing this part of code
<%
data: lv_account_name type string,
        lr_entity       type ref to cl_crm_bol_entity,
        lr_cuco         type ref to CL_CRMCMP_B_CUCOBUPA_IMPL,
        lv_account_id   type string,
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TRY .
        lr_cuco ?= controller->get_custom_controller( 'CRMCMP_BPIDENT/CuCoBuPa' ).
    CATCH cx_sy_move_cast_error.
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ENDTRY.
check lr_cuco is bound.
lr_entity ?= lr_cuco->typed_context->SEARCHCUSTOMER->collection_wrapper->get_current( ).
check lr_entity is bound.
lv_account_name = lr_entity->get_property_as_string( iv_attr_name = 'BP_NUMBER' ).
%>
eventhough lr_cuco is bound lr_entity is not getting populated.
as a result im not able to get the account identification number in the ZVIEW.
Any suggestions on this ...................
Regards,
Sijo.......
Edited by: sijokjohn85 on May 7, 2009 3:12 PM

HI,
I have a similar kind of Issue and would like to k now How you resolved the issue.
I have two standard components, I am trying to read the custom controller of Component-1 in component-2.
The Object is bound but the value is empty, Similar to what you experienced.
Any tips will be really helpful.
Cheers..

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Hi Experts,
I have a requirement to include a new view in the Account Identification screen, and it is not working. I have explained the requirement and my steps below. Sorry that it is lengthy, I thought of providing all the details.
I have the following scenario:
In IC Webclient Account Identification, I need to call a custom view (built in a custom component) on clicking the confirm button on Ibase component. This is how it should work:
i) Launch IC webclient sales role, account identification is the default screen. This is component CRMCMP_BPIDENT.
ii) Search for an account and confirm an account. The component and view displaying the account information is ICCMP_BP_DETAIL/BupaDetailB2B
iii) The Ibase is already setup, so on confirming an account, the corresponding Ibase components are shown in the result list. So, we select an ibase component. The selected Ibase details is shown in ICCMP_IBASE/IbaseDetails
iv) On clicking the confirm button on the ibase, a new view should be shown below the Ibase view. Component and view is ZCOMP/Myview
I am unable to see MyView as in step (iv).
I have done the following:
Component ZCOMP:
i) Created the component ZCOMP and created a view MyView
ii) Created an inbound flag "IP_DEFAULT" in the MainWindow (default window).
iii) Exposed the window and inbound flag in the component interface
Component ICCMP_IBASE:
i) Enhanced the component and its view IBDetails (as this view contains the confirm button).
ii) Created an outbound plug in the view. Plug = "CALLORDERSCREEN".
iii) Created an outbound plug in the window containing this view. Plug = "DMSORDER".
iv) In the OP_CALLORDERSCREEN method, code as below:
DATA: lr_window TYPE REF TO cl_bsp_wd_window.
lr_window = me->view_manager->get_window_controller( ).
lr_window->call_outbound_plug( 'dmsorder' ).
v) Under the window method OP_DMSORDER, coded as below:
fire_outbound_plug( iv_outbound_plug = 'dmsorder' ).
vi) Redefined the method "EH_ONCONFIRM" for the event "ONCONFIRM" in the view.
vii) In the redefined method EH_ONCONFIRM, coded as below:
IF lv_cucobupa->is_cp_selected( ) EQ '0' OR lv_cucobupa->is_cp_selected( ) EQ '1'
      OR lv_cucobupa->is_cp_selected( ) IS INITIAL.
     op_callorderscreen( ). " Just added this line and commented the below line. Rest ofcode is same
*    gr_window->call_outbound_plug( 'interactionhistory' ). "#EC NOTEXT
ENDIF.
viii) Exposed the outbound plug "DMSORDER" in the component interface.
Component ICCMP_BPIDENT:
i) There is already a component usage for Ibase. Added the outbound plug "DMSORDER".
ii) Added the new component ZCOMP in the usage and added its inbound plug "DEFAULT".
iii) Since the view MyView needs to be displayed below Ibase view, I did as below:
Created a new view area "Order" under the viewset CRMCMP_BPIDENT/BuPaIdentifyCustomer and added my view under this viewarea. Also, made the position changes in the view layout of CRMCMP_BPIDENT/BuPaIdentifyCustomer (BuPaIdentifyCustomer.htm)
iv) Created a navigational link as below:
ID = "dmsorder"
Source View = Window of ICCMP_IBASE containing the view IBDetails
Outbound plug = DMSORDER
Target view = MainWindow of component ZCOMP
Inbound plug = DEFAULT
I put breakpoints in each of the plug methods.....and found the following:
i) The method OP_DMSORDER in component ICCMP_IBASE is being called from the Ibase component plugs.
ii) The method IP_DEFAULT (which is empty) in component ZCOMP is being called as well.
But, I still cannot see the view!
Please let me know what I am missing here.
Thanks in advance.
Regards
Vicky

Hi,
it is hard to analyse this remote with no access to the system.
I suppose the new component you created is working --> You tested it stand alone?
As the inbound plug of your view is called the component setup is most probably correct. The navigation is working. There are two things I might suspect a problem:
1. The viewset in the ICCMP_BPIDENT is not set up correctly. Check the HTML and runtime repository again
2. During view creation something goes wrong. Thus the view is not created.
Perhaps you can create a blank view in your Z component and just put some html code
<h1>Hello World</h1>
on it. Now put this in the window of your Z component as default in the runtime repository.
cheers Carsten

I'm trying to re-download a Acrobat XI Pro, which I had purchase 05/13/14 onto my computer, which was recently "cleaned' and had windows re-installed. When I go to my account to access the product, there is no record of any orders. My order number is AD

I'm trying to re-download a Acrobat XI Pro, which I had purchase 05/13/14 onto my computer, which was recently "cleaned' and had windows re-installed. When I go to my account to access the product, there is no record of any orders. My order number is AD012414282. Any suggestions?

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Account Identification - Partner related products

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