Account Identification Profile in Web IC UI

Hello All,
I am new to Web UI 2007. I have an issue in displaying Account Identification in WebIC.
I have created a Account Identification Profile( Just like the way in 2005) and assigned it to BPIDENT function profile in Business Role.
When i start IC Agent Business role in UI The Account Identification Workcenter displays en exception and a Result List with no results.
The Exception says
BSP_WD_EXCEPTION_DISPLAY Checkpoint group is inactive. I went into SAAP TCODE and activated the checkpoint still its displaying the same warning.
I need some help
Thanks
Amar

Hi Amar,
Use Transaction SAAB to put "BSP_WD_EXCEPTION_DISPLAY" under the checkpoint group and activate. There will be another sceen that will come up, check the option Log and then save.
After you save log off and relogin.Now whatever error/exception you will be getting will be on the UI itself.
Regards,
Harshit

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we get just the "B2C" results, without accounts that are defined like organizations.
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ayelet

Sorry...typing too fast...the correct fix was the following
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IBase search result list not showing in Account Identification

Hi Gurus,
I'm new to CRM and we have an upgrade issue. We just migrated to EHP3 for SAP CRM 7.0. After the migration, the installed Base result list is not showing in the Account Identification screen. We have the requirement to show the installed base on the right side of the confirmed account and also the result list in case the customer have multiple equipments. The first part is working correct and it shows the data if there is only one equipment with the customer. But in cases where there are more than 1, the installed base view shows blank and also the result list does not show. Instead the Interaction History is displayed. I have checked all the forums and the config and it all looks correct. Here is the list of config that we have
1) I have the Account Identification Profile created and assigned the Object Component 'ICCMP_IBASE' to it with Auto Search checked ON. This I believe is for the IBase Details which is working fine for single equipments.
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Hi,
I tested this issue and I can reproduce it in my environment. However, as far as I know, this behavior won't affect the usage of the address book.
I searched the internal resource but I cannot find a bug report regarding this issue. If you have any suggestion about this issue, you can submit a feedback via:
http://office.microsoft.com/en-US/suggestions.aspx
Best Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Reg b2b and b2c in account identification in webclient

Hi gurus,
is there any provision to use both b2b and b2c in account identification profile in a webclient profile.
Thanks in advance.

Hi,
This is a standard functionality in CRM2006s, but i doubt that it exists in standard in the lower versions
Regards
Rekha Dadwal

IBase linking with Account Identification

Hello,
Can I know the configuration involved if I'd like the Account be linked to the IBase in WebClient?
Meaning to say, when an IBase is confirmed, it auto populates the Account information or when an Account is confirmed, the IBase related to the Account is displayed?
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Hi,
First, you need to create your Ibase and add partner information (IB52 - Change Installed Base ->Goto>Partner ). In this path, you need to complete partner with function Ship to Party and Sold to Party.
Second, your Interaction Center Profile, need to have correct configuration for search installed base. SPRO> Customer Relationship Management> Interaction Center WebClient> Master Data> Accounts> Define Account Identification Profiles. In this path, please ensure that "Ibase search partner" has an entry (customer, contact person or both).
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Hi all.
We are implementing CRM 2007 IC Webclient and are quite surprised to see that there is no standard component that shows all products from master data that are linked (through stadard relationship type PRDBP) to the confirmed BP, but only the related IB and its components.
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Hi
Here is how it works:
1. Account Identification: Customer contacts you and you identify the account using phone, name etc. You confirm the account and if there is a IBase it will be determined automatically.
Note: Now this customer is in Context for all transaction created during the session. The session will end when you select "END " button on the toold bar. Untill then you cannot confirm another Customer.
When Customer and IBase are confirmed you'll navigate to Interaction record automatically. You need to maintain following details to navigate to Interaction record automatically on "Confirm".
IMG > CRM > Interaction Center WebClient > Master Data > Define Account Identification Profiles
Select your profile and Account Navigation enter values for fields:
UI Obj. Typ = BT126_INR
UI Action = B
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You'll need to maintain Assign Partner Functions to Business Transactions to resolve your 2nd question:
IMG > CRM > Interaction Center WebClient > Business Transaction > Assign Partner Functions to Business Transactions
Here maintain the following entry:
Trans Type = Interaction record
Customer Partner Function = Sold to
Contact Partner Function = Contact person
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Account Identification - Not Bound Messages

Hi Experts,
when searching an account in the account Identification view in component ICCMP_BP_DETAIL I have a problem with some fields where is appearing the message: 'BuilHeader not bound' in the fields 'Name First' and 'Name Last' and in the fields
Function and Department is appearing the message 'BuilContactPerson not bound' after choosing the account in the account result list.
I think that happens becsause the system can not find the relevant 'Contact Person'. As we don't work with the concept persons in my proyect and I have switched the relevant customizing in the account identification profile I don't know why these fields not only appear in blank?
Best Regards
Oliver

Hi, Oliver.
please read this note:
Note 1310136 - UI fields contain text "... not bound"
Or
Enter the parameter ID BSPWD_SHOW_NOT_BOUND and
the text "Y=Display, N=Do Not Display, SPACE=System-dependent" and choose "Save".
Denis.

Web request - press interact and navigate to account identification

I have created a web request . The user request a demand. In inbox, he could search this web request and press "interact" button, system should navigate to account identification and user identify the applicant (web request) manually by mail address. So how to customize the web request ? Thanks.

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Error Message in IC Webclient BP is confirmed in Account Identification

Hi Gurus,
I am facing this error message .
Once an Account ID is entered in IC Web and CONFIRM button is pressed in account identification tab, then this message is displayed.
"Error occurred in class CL_ICCMP_CUCOIREC_IMPL, event InteractionStarted" and
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Hello Gert.
Please forgive my ignorance, but I am working on an upgrade from 6.0 to 7.0
I will not tell the whole story but for a Business Role, the role config key was wrong. when I corrected this, a lot of views were corrected but I started getting this error. and just for this particular profile.
All three profiles, Role config key, Layout profile and technical profile are the same for several IC Agent profiles, but just the one that had it mistakenly different is causing the problem.
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Juan P. Lanzagorta

Account Identification thru Account no instead of telephone number

My Client has a CTI solution which is already in use by the call center agents.
As of now, the call center agents are using Desktop Manager through which they are using the accept, reject or other functions.
Now they want to replace the Desktop Manager with SAP CRM Webclient functions to use the functions like Accept, Reject, Hold ...
The current status is, i have done the configuration in which i have integrated CTI with SAP CRM 7.0 and the ICWC is able to identify the caller based on the telephone no. saved in the BP.
The main challenge what i am facing is, the client doesnt want to use the Customer's telephone number to identify instead they want to use Contract Account no. or Legacy number to identify the customer.
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Hi Kalees,
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Issue with Account Identification Screen

Hello Experts,
We're facing an issue in our IC web client UI. The scenario is as below :
- Agent logs into the UI, the first screen to appear after logon is the Account Identification screen.
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- The selection box is closed without choosing any of the available options. This results in a blank work area left behind.
- After this, neither can Account Identification be selected from the navigation bar, nor the transaction be ended using END button.
The requirement is that the Account Identification screen should stay in the backgraound even when the Sales Order selection box appears, or when it is closed.
Is this related to some configuration settings?
Any pointers to how this can be solved will be highly appreciated.
TIA.
Regards,
Richa

For IC webclient you have to confirm the BP first, before doing anything else, this is training and business process issue.
For your issue open an OSS with SAP this will help.
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DIFFERENT ACCOUNTS DIFFERENT PROFILES

I HAVE TWO ACCOUNTS IN A BB 8310 WORKING RIGHT.
I WANT CONFIGURE DIFFERENT TONES FOR MESSAGES RECEIVED ON EVERY ACCOUNT.
WHEN I AM IN "PROFILES", IT SHOWS THE TWO ACCOUNTS: ONE BES AND ONE BIS
I TRY CONFIGURE THE BES WITH A TYPE OF TONE AND THE BIS WITH ANOTHER DIFFERENT BUT IT IS IMPOSSIBLE. APPARENTLY THE TWO ACCOUNTS IN "PROFILES" ARE REALLY JUST ONE BECAUSE THE CONFIGURATION IN ONE IS COPY "AUTOMATICALLY" IN THE OTHER ONE.
WHY WE HAVE THE TWO AACOUNTS IN "PROFILES" IF THEY CAN NOT BE CONFIGURATED SEPARATELY ?

I have three email accounts (I take it that's what you mean) and Using profiles options select active profile
I can set different tones to all thee. You also have to remember to set the other pofiles for what you need.
The two email addresses are listed right?
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Please help!

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Adding a new view in Account Identification

We have a requirement to add a new view beside Installed Base| Object.
I maintained entries in Object Component and Ac Identification Profile.
While navigating to the new view there is an exception.
Cannot display view CRMCMP_BPIDENT/ObjectCompVs of UI Component CRMCMP_BPIDENT
An exception has occurred Exception Class CX_BSP_WD_INCORRECT_IMPLEMENT - Window 'dynObjCompMainWin' is not defined in the component 'ICCMP_BP_DETAIL'
Method: CL_BSP_WD_COMPONENT_USAGE=>GET_INTERFACE_VIEW_CONTR
Source Text Row: 28
When I investigated this further I found out that standard SAP expects the window name 'dynObjCompMainWin', however when we enhance the component and add a new window, the generated name is 'ZICCMP_BP_DETL/dynObjCompMainWin (default)' and hence it fails.
Has anyone faced this or knows a workaround?
This is a crucial requirement, your help is appreciated.

Hello,
Guess you might have resolved this issue but incase you didn't go to runtime repository and click on the XML source code and then change the Window name to ' dynObjCompMainWin' it will resolve the issue.
I was facing the same issue and I changed the window name in the XML source code it worked for me.
Edited by: reddyp_p on Jan 25, 2012 4:15 PM

How to get Account identification number in a ZVIEW ( Empty View )

Hi ,
I created a ZVIEW in component ICCMP_BT_IRHIST from an existing standard view in this component im navigating to ZVIEW. In the Zview i want to get the account identification number.In the ZVIEW
I am writing this part of code
<%
data: lv_account_name type string,
        lr_entity       type ref to cl_crm_bol_entity,
        lr_cuco         type ref to CL_CRMCMP_B_CUCOBUPA_IMPL,
        lv_account_id   type string,
        lv_account_type type string.
TRY .
        lr_cuco ?= controller->get_custom_controller( 'CRMCMP_BPIDENT/CuCoBuPa' ).
    CATCH cx_sy_move_cast_error.
      RETURN.
ENDTRY.
check lr_cuco is bound.
lr_entity ?= lr_cuco->typed_context->SEARCHCUSTOMER->collection_wrapper->get_current( ).
check lr_entity is bound.
lv_account_name = lr_entity->get_property_as_string( iv_attr_name = 'BP_NUMBER' ).
%>
eventhough lr_cuco is bound lr_entity is not getting populated.
as a result im not able to get the account identification number in the ZVIEW.
Any suggestions on this ...................
Regards,
Sijo.......
Edited by: sijokjohn85 on May 7, 2009 3:12 PM

HI,
I have a similar kind of Issue and would like to k now How you resolved the issue.
I have two standard components, I am trying to read the custom controller of Component-1 in component-2.
The Object is bound but the value is empty, Similar to what you experienced.
Any tips will be really helpful.
Cheers..

Account Identification Profile in Web IC UI

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