"Account info changed" Loop when purchasing iBook

I am trying to purchase a photo book, but after the book is assembled I get the message '"Your account information has changed.Please review your billing information and approve it." Which I do--although account info has not changed-- but am then sent back to the beginning. The 85 page books is reassembled, and I get the message again.
Any tips on how to get out of this loop? It has not happened before and I have created and ordered many books over the years. My iTunes and other "1-Click" purchasing applications are not affected.

I am re entering it AGAIN... { this will be the fifth time today, and the eighth over all}
I went to the Apple Store site, and to the "my info" site and re-entered all my information both places. I then re-assembled book (this takes about 15 minutes, over 500 photos in 85 pages), got the same message, clicked Done after re-entering it for a 3rd time, and had to start again. Although I noted that this last time it still didn't save my shipping preferences (resets it to Express, not standard..)
One- Click is always selected, although I do make a point to re select it each time.
It is now reassembling....lets see if the 13th time is a charm.

Similar Messages

Can't make iTunes purchases, it keeps telling me my account info changed!

I've been trying to purchase from iTunes for over a week and everytime I try I successfully log in with my password and then click on the album to buy. It then goes to my billing info where it asks for my credit card security number which I enter. Then it loops me back to my login info and I have to repeat these steps over again which gets me nowhere.
I haven't changed anything on my account info, my credit card is the same. The only thing I can think of was that I used a gift card for my last purchases and have $.14 left to use. Would that be intefering with my purchases? I don't know how to get rid of or use up that last bit of money. Any tips on this would be appreciated.

You will probably need to email the iTunes team:
http://www.apple.com/support/itunes/store/email/

Track info changes revert when updating iTunes Match

I recently subscribed to iTunes Match, and whenever I make changes to tracks listed as "purchased" under "iCloud Status," all the changes revert after I click "update iTunes Match." This is incredibly frustrating, as all my artwork changes, genre changes, artist info changes etc. were all removed with one click. I should note that this does not occur for matched or uploaded tracks. Is this happening to anyone, and if so, how do I fix it?

Hi,
Many thanks for the suggestions - replies as follows:
1) I never have this option checked.
2) This is when sorted by album - it's definitely not connected with my view settings.
3) Cool - I was probably basing this on previous versions when I think think you could see Soundcheck running (if you couldn't I think you could scroll through the displays in the Now Playing window at the top). There was no apparent disk activity after checking either, but I haven't got arounud to checking file modified timestamps. Still don't understand why Soundcheck was disabled after upgrade though...
4) This didn't happen with previous versions of iTunes. Have already scoured the web for help & it sounds like a common problem with this release. I built this PC!
5) DirectX is already running on v9.0c, and I've got the latest drivers for my ATI Radeon 7500 128MB card. I thought it might be DirectX-related as I've been having problems getting Direct3D acceleration enabled. Haven't found any fixes yet relevant to this - have uninstalled all remote control software (including mirror drivers)& made a NetMeeting change which supposedly fixes this but no luck, reinstalled SP2, reinstalled drivers etc. Argh.
Thanks for your help!

My Account Info Change

Can someone tell me how I can have a physical address and billing address in different countries? I live in Japan and I have a US credit card. I want to japan only content but i can not change the country in my iTunes account without changing the address for which my credit card is attached too and of course I can't do that since the card is a US card.

Your account ID is usually your email address.
Where it asks you to login, there's a button that says "Forgot Password?" Click it, and it will take you to the password recovery webpage (called iForgot, funnily enough).

HT1918 I purchased Iphone in London. Then i shifted to India after 1 yr and now i want to change the account info. But when i tried to change the credit card details in itunes, i get an error message that this card is not valid in UK.

I purchased iphone in London one year back. Then i shifted to India recently. Now when i want to change my credit card detail in itunes, i get an error message that This card is not valid in UK. But i am no more in UK now. In the same page i edited my address but itunes does not change that details showing the above error message.

So you are trying to change the account from India to the Uk right...? Cause it wont accept UK card if you're trying to keep it for India...

Account info changes?

Every time I try to change my billing info to purchase new songs, it keeps bringing back my old info. How do I change my info and save that info?

I was having the same issue as everyone and I think I found the answer. I was stuck in the continual circle so everytime I click continue it would appear to attempt loading in the back and then give me the same question "You have updated your profile..." Well, I figured since it steamed from me updating my profile information that I will just change it again. I went to itunes on my computer...not my iphone... and changed the email address associated with my account. I have a couple so this was an easy switch. Then I went to my iphone and logged out of the app store and logged back in with the new email address. Viola, everything is working again. I can update my apps and also purchase new ones (which I could do neither before) Simple enough fix and I hope it works for you too. Good luck!

User's Mail account info changed

My wife just called me at work with a bizarre Mail situation. Our iMac at home has 2 user accounts, mine and hers, and each has Mail configured for our own individual e-mail accounts, reasonably enough.
My Mail account is a full .Mac account. Her e-mail account is an e-mail only .Mac account, with her own e-mail address, obviously.
This morning the power went off and the computer with it. When she restarted, she logged into her account and got my e-mail. And when she checks the account details it is indeed configured to receive my mail.
For the time being I've asked her to use webmail until I get home to take a look. Could this have something to do with the upcoming .Mac changes? How could a power outage switch Mail accounts?

Now that I've come home I can guess roughly what happened. The power outage must have caused one of the Mail files--preferences or something--to become corrupt, and so the account didn't show up when Mail started.
Now, my .Mac settings are in her system preferences. So Mail, being friendly and accommodating, must have automatically created a .Mac account for her when it found no other accounts configured in Mail and since my account settings were in system preferences, it was able to do that no problem.

HT4009 Ever since I upgraded my iPad to IOS7 I have been experiencing difficulties with ability to connect to the APP Store, view my account info, make in-app purchases, losing sound in games sporadically,,unable to access Game Centre, anf

In addition, in the middle of typing something like my question, it acts as though I have reached a max number of keystrokes and sent me to this page. My question is this: how do I stop the currently frozen in-app purchase?

Thank you for your response. I did try the reset previously but it was ineffective for my particular issues. It does seem like time heals some of the problems but when shopping in-app time sensitive purchases (like Today Only deals) I get the freeze. I will try your suggestion with the Sleep & Hold buttons as soon as the problem arises again. Many thanks. Mary

Unsaved changes error when publishing ibook

I'm trying to publish an ibook using ibook publisher, and no matter what I do, I get an error telling me I have unsaved changes to my package and I should save prior to delivery. I have tried every kind of saving and publishing in ibook author and publisher I can find, and I consistently get that error.

iTunes Producer has a screen to check for issues like these that may help you sort things out.
Run iTP, locate your book and use the 'Delivery' tab....anything red flagged there?

Purchased a TV show back in 2011. Now its disappeared from iPAD. I see the purchase number and show in my iTunes account info page (under the purchase history section) but I have no option to download. Can anyone help???

I just don't have the option to download. All I see is the TV Show name, order number and date of purchase.

This was EXACTLY what I needed about the purchases I made from my device. However, is there a way to re-download other ones you've made from a computer? Because I realized some of them were not just purchased from my device.
This is a picture of what it looks like now:
http://tinypic.com/r/107quxu/7
As you can see, the stuff circled in red doesn't give me an option to download from Cloud Beta because it already says "downloaded".
any way to get around that?

Account info change without permission

well, i know its a bit old, but some guy just got into my acc, and changed the e-mail, than the password, now i cant even try to search for my acc 'cause it wont find nothin' i got some prints well just came back with this because a friend of mine said that i could recover my old acc on a game that i used to play a fully maxxed out village, and than i stopped playing.... but now someone told me that

ohh just for u to know i tried to do this imediatly but, i could cause i didnt know the e-mail that the putted, and cant awnser the security questions

The updated info on my Apple Account don't show when I'm trying to purchase an item in the Apple Store

I changed my address and country, since i've moved, in my Apple Id which has been saved and i can see that when i log into my apple account online. But when I go to buy an app in the app store it is still showing the my old info. So i am unable to put in my new billing address and purchase an item. Please help?

Have you changed the payment method and billing address in your account information from the iTunes app on your Mac?

Trying to purchase ibook, says "an error occurred while trying to confirm account info, check network connection" .

says "an error occurred while trying to confirm account info, check network connection"
i am connected to network, iphoto is updated, what else can i try?

The following solution was reported by ASC member Troy Murray. I can't confirm that it works or that all the steps are necessary. Back up all data before making any changes.
Step 1
From the iBooks menu bar, select
Store ▹ Deauthorize This Computer...
Enter your Apple ID credentials when prompted and click Deauthorize. Quit iBooks.
Step 2
Follow the instructions in this support article under the heading "Remove the SC Info folder."
Step 3
Launch iBooks. From the menu bar, select
Store ▹ Authorize This Computer...
and authenticate again. Click Authorize. Then select
Store ▹ Sign In

When I try to purchase a song and enter my ID and password and hit buy, the system indicates that the account is new and I should preview my account info. I do that, enter Paypal, get verification, and try to purchase again same message. How do I buy?

I am a first time user. When I try to purchase a song and enter my ID and password and hit buy, the system indicates that the account is new and I should preview my account info. I do that, enter Paypal as my purchase option, get verification, and try to purchase again same message. How do I get out of this loop so that I can buy?

sharonthome wrote:
I had itunes on my old eMac, now I have a MacBook Pro. itunes says I have $19.70 in my account, but when I try to buy a song all that comes up is my credit card.
Sounds like you have abn expired credit card linked o yoru accopunt.
View your iTunes account payment info and select None for the CC.
You may need to first add a valid card number before you can remove it.

My email address has changed and when I try to play purchased songs it asks me to authorize another computer under the old email address. How do I play the music that I have purchased? My account is current with the new email address.

My email address has changed and when I try to play purchased songs it asks me to authorize another computer under the old email address. How do I play the music that I have purchased? My account is current with the new email address.

You may have already done this, but try de-authorizing your computer (through the iTunes:Store menu) and then re-authorizing it.

"Account info changed" Loop when purchasing iBook

Similar Messages

Maybe you are looking for