Account Information Does Not Update

I'm starting to get aggravated. I've received a new credit card and have moved. When I go to my account information and update my credit card information and address, then click done, it should save right? I then try to purchase a song. Which prompts the error rerouting me to my billing information to "verify" it's correct. For my protection I imagine. More like, to create a huge pain in my a$$ really because when it reroutes me to my account info none of the changes I made are there. So after going through the process on and off for about 3 months now I htought I'd beat the system and just use a gift certificate. So I purchased a 100 dollar gift certificate and credited my account. And even still when I go to purchase a song it says my billing info has changed. Well no $hit. So I deleted any credit card information from my account by choosing "none." Then clicked Done which lead me to believe iTunes would default to using the $100.15 credit on the account. But oh no! I get that stupid error saying things changed, rerouted to the account info, and all my old stuff is still there. So I thought to myself, this is rediculous... I'm just going to try creating a new account. Sure enough that worked. My new credit card info is saved, new address is saved, etc. BUT there's a huge problem with that... a)I don't want to use that email address or that account I was just testing it out because I'm going insane thinking I'm entering my credit card info or address wrong (which has been proven to not be the case) and b)my $100.15 credit is on that other account so I'm out $100! I've tried sending an email to support asking what to do and they replied to download the new iTunes and re-enter my account info... well hum, do you think I didn't already try that? Guess what, it didn't work. And why doens't apple have a phone number to support anywhere on their website. This is absurd! If anyone has experienced similair problems and have gotten it fixed can you please shed some light?
Thanks,
Angelita
hp pavilion a749c   Windows XP  

hiya!
Thanks for the phone numbers but that still doesn't resolve the real issue at hand. My question is regarding iTunes... and account information not updating.
Thanks!
(puzzled look) just checking ... are you actually thanking me, or complaining about my reply? i'm finding it extremely difficult to tell.
confused, b

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