Account Information Not Recognized: An error occurred at the server : An internal error has occurred in the secLdap plugin.

I get the above error whenever I try to logon to InfoView. My LDAP accounts work for CMC. Any Suggestions? I read somewhere it has something to do with my dn having the following content:
distinguisheName CN=Hill\, Patrick,OU-Users,OU=GBH,OU=Facilities,DC=tenethealth,DC=net
It stated something about the CN containing slashes, commas, or spaces don't remember. Does anyone know how to fix this. I've also read it's a problem with the secLdap.dll but I haven't found any solid solution on how to resolve.
Thanks in advance,
Patrick

There was a rather old patch about this in some of the Hotfix Readme's. ADAPT00527068. Seems to affect various *nix deployments but was supposed to be fixed around the XIR2 MHF1 release. If you're on a later service pack, consider installing a sandbox and seeing if it's a regression bug.

Similar Messages

Account information not recognized: Could not reach CMS ' MachineName :6400'. The CMS on machine ' MachineName ' was stopped due to a critical error. (FWM 20031)

I have just installed Information platform services 4.1 sp2 on a windows server 2008 R2 standard service pack 1. having 8 GB RAM.
Central Configuration manager is in Running status but when I try to login to Cental management Console then I get following error
"Account information not recognized: Could not reach CMS '<MachineName>:6400'. The CMS on machine '<MachineName>' was stopped due to a critical error. (FWM 20031)"
I have CMS and AUDIT database on Oracle server and they are getting connected from my machine through SQL developer and the tables are also created under CMS and audit databases.
I am not able to figure out what Issue is causing the Error. Below is the content of error_cms6400.log file located in the directory <E:\SAP Business Objects\SAP BusinessObjects Enterprise XI 4.0\logging>.
33007
CMS system database is overloaded, please try again. If the problem persists, please contact the system administrator(FWB 00027)
35101
The root server reported an error Initialization Failure. (Reason: CMS system database is overloaded, please try again. If the problem persists, please contact the system administrator(FWB 00027)CMS system database is overloaded, please try again. If the problem persists, please contact the system administrator(FWB 00027) CacheObjectIDs ).
I have created New databases for CMS and audit and it is saying database is overloaded.
Please help me rectify the Issue.
Thanks in Advance

Hi Ankur,
As per the error message you entered the issue might occur because the Oracle CMS database reside in a different network or there is a network delay between BO server and database server. Please refer KBA 1706849 and try following steps.
Confirm that the CMS database and BO server are in same network
Try to ping database server from BO server and check the reply. The reply should come in 1 ms
Confirm with DBA whether there are 14 connections established to CMS database
Stop the SIA and restart your database schema. Then start the SIA and try login
Please let us know error messages in Event viewer if this is a Windows server and also is this a clustered environment ?
Regards,
Hrishikesh

Windows AD login error: Account Information Not Recognized: Internal error.

I follow this documentation and everything is working fine.
http://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/e0edd98d-c43e-2b10-e09a-e0a89931cedc
1. create a domain user called bossosvcacct
3. I was able to mapped group into the CMC and I do see user being mapped into the system.
4. I did a test to make sure the kerbose is working correctly by running kinit username
I got everything working except for when I login I'm getting this error.
Account Information Not Recognized: Internal error.
This is what is in my log.
Commit Succeeded
Debug is true storeKey false useTicketCache false useKeyTab false doNotPrompt false ticketCache is null isInitiator true KeyTab is null refreshKrb5Config is false principal is null tryFirstPass is false useFirstPass is false storePass is false clearPass is false
[Krb5LoginModule] user entered username: johndoeDOMAIN
Acquire TGT using AS Exchange
principal is johndoeDOMAIN
EncryptionKey: keyType=23 keyBytes (hex dump)=0000: 17 29 81 67 E0 91 65 B3 61 D6 1E D9 DF BB 65 F0 .).g..e.a.....e.
Commit Succeeded

What do you get if you login to client tools (deski/designer/CCM)?
commit succeeded is only the kinit part of the login, the CMS then needs to make a TGS request using the CMS service account. logging in with the client also requires this and is a good test. If clients work then the only known issues are for multi-domain/multi forest or encrypti0on mismatches between the service account and java configuration.
Let us know...
Regards,
Tim

Account Information Not Recognized: The user account has been disabled.(FW

Hi Expert ,
I'm working with SAP Business Objects 4.0 SP2 patch 5 and SAP Enterpriseportal. I want to use Single Sign On with trusted authentication in enterprise portal. EP administrator has created an infoview in order to be able to connect the portal and BO.
I have configured trusted authentication in BO but when I try to use the infoview from the portal the following error appear:
"Account Information Not Recognized: The user account has been disabled.(FWB 00012) "
the user used in the sap portal is also defined and active in sap BO.
In order to activate SSO in BO I executed the following steps:
1. Log onto the CMC.
2. Went to the Authentication management area.
3. Select the Enterprise option. The "Enterprise" dialog box opens.
4. Scroll down until I see "Trusted Authentication".
4.a. Click Trusted Authentication is enabled.
4.b. Click New Shared Secret.
4.c. Click Download Shared Secret.
5. Selected Update to commit the shared secret.
6. Saved the trustedprincipal.conf file in the boe server in the path:
'D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects
Enterprise XI 4.0\win32_x86'
7. Modified the file 'D:\Program Files (x86)\SAP
BusinessObjects\Tomcat6\webapps\BOE\WEB-INF\config\default\global.properties'
sso.enabled=true
sso.sap.primary=false
trusted.auth.shared.secret=
trusted.auth.user.param=
trusted.auth.user.retrieval=REMOTE_USER
8.Restart Tomcat
Please could anyone help me to resolve the issue?
Thanks in advance for collaboration.
regards
gio'

Hi Giovanni,
The configuration you have wonu2019t work. You have two different web application servers: Netweaver and Tomcat. Your user credentials are only established in one of them: Netweaver. When you configure trusted authentication in Tomcat you have to authenticate the user in this Web Application server. The REMOTE_USER canu2019t pass from one server to another.
You can confirm this capturing your request using Fiddler in your browser.
If you want to configure the integration BI4 into SAP Enterprise portal, you can follow this guide:
http://wiki.sdn.sap.com/wiki/display/BOBJ/BI4IntegrationintotheSAPEntreprisePortal+7.0.x
Regards,
Julian

Account information not recognized

Hi,
When client wants to open report in the InfoView, it prompts Username and password.
It gives following error:
Account information not recognized.
- The argument has an invalid value az_LATN_AZ
- Please check that the appropriate CMS name and authentication type are specified
- Re-enter your user name and password, and click Log On
- If you are ensure of your account information, contact your system administrator
After reentering username and password report works fine.
More, i can not reproduce problem in my pc, however my client complains that it always asks me credentials.
Thanks in advance

Are you using IIS as web server?
I would recommend to take a look at the following Microsoft KB and try to apply the workaround described on the BO server
http://support.microsoft.com/kb/939949/en-us
Regards,
Stratos

Account Information Not Recognized: Access is denied

Hi All,
We are facing an issue where some users who were able to log-in on BO launch pad, suddenly not able to log-in and getting an error message highlighted in below screen shot.
I have trouble shoot the problem and found that there is one role which is creating this problem. If I am assigning that particular role to user ID, user start facing log-in issue and when I remove that particular role, it works fine and user is able to log-in.
I have checked and could not find any change log for role/user in last 6 month (Issue start appearing 1 week back) and also all permissions looks fine from BOBJ side.
Could you guys help me to understand on what could be the issue? I have checked the forum and found one thread (http://scn.sap.com/thread/3399554) similar to this issue but could not get any satisfied answer.
Regards,
Anuj

Hi Tom,
My first thought is that there must be an explicit deny in one of the groups that this user is a member of. An explicit deny overtakes any not specified, or explicit grants.
The CMC has a new Query Results section that has Security Queries that you can carry out. You could try using that to determine the rights.
Also, if you go to CMC/Applications/CMC/User Security, you should be able to add the user specifically and then do a view security to see what the combined rights are for that user.
It's got to be a right of some sort that is propogating down. The strange thing is that you state that adding the user to the Administrators group resolves this issue. This means that the right must be not specified at some level because if it was denied, even adding them to the administrators group wouldn't matter.
Thanks
Jonathan

"Account Information Not Found"

I'm getting a weird error that I just don't know how to troubleshoot it:
For some, but not all, users, I'm getting this error when I try to add an iCal server to a client machine:
"Account Information not found"
Access to https://ourserver.edu:8443/principals/_uids_/guid.../ is not permitted.
Can anyone help me? For my own account I can log right in and pull up the calendar and everything is great. For three other people, they get this error and this is where it ends. They can never see the calendar, etc.
I checked their open directory account and everything is fine. On my own system, those people get errors, but my account works fine. So it is defintely an account issue and not a computer issue. However, looking through the Inspector, I don't see anything different with their accounts over my account.
System information:
OS: 10.5.1 OSX Server
box: Intel XSERVE
Pulls information from a Mac Open Directory LDAP server

I finally figured out the problem...
Some users had alias usernames (shortnames), I found that If I used the actual account name (and not the short names) AND I ensured that the actual user's home directory name agreed with the account name (and not a shortname (alias), everything worked.
What a pain in the butt this was... sheesh. You'd think that ANY name should work (username or any shortname) on the iCal client since all names and aliases will work on ftp, ssh, etc.
Some other things to be careful of...
Make sure you have your iCal server's DNS under the DNS section of your client's connecting NIC (aircard, ethernet port, etc)
Hope this helps someone else... I have 10 hours into figuring out this single issue and WAY more time into getting iCal server setup properly.
Apple... you need to make this MUCH easier.
Joe

When logging on to my account a receive this message "the server encountered an error processing registration. Please try again later". This is not a new account. I have changed my password and nothing works. What am I doing wrong.

I'm having trouble logging into facetime. We do not have a new account. I've changed the password and still cannot get in. The message that pops up is "the server encountered an error processing registration. Please try again later." I want to talk to my granddaughter but can't. Can someone help me. Thanks

I had to same problem. I found forums about adding the DNS 8.8.8.8 and 8.8.4.4 in System Preferences - Networks I did that and it still didnt work. Just found another forum saying to go into System Preferences - Time and Date and check the Set time and Date automatically. And it worked for me. Hope it works for you too.

My email gets bounced into an eternal loop in the outbox and says that my iCloud and me account are not recognized by the server? I've tried setting up another account and it says that I already have them set up, and it is stil only sending 1 or 2 message

My messages get lost in an eternal loop in my out box and it says that my iCloud me accounts are not recognized by the server. I can send 1 or 2 out of 10.
We tried adding a new account and that didn't work. We then deleted the account and started again. Still didn't work. Extremely frustrated!

There also seems to be something wrong with the time!!! My posting says 5:30ish but it was 8:30ish?

Error - The registration of the service "User Profile Service" has failed. The user profile can not be loaded

I am running an environment with an Active Directory and Terminal Servers.
I have searched high and low for resolutions to this error but I cannot find anything related to my situation, let me explain further.
The fixes I found are related to local users only.
When I create a new user in the Active Directory I provide the paths to the profile folder in the "Remote Desktop Profile" and "Profile tab" lets say for example \\ad001\home\%username% and \\ad001\profil\%username% .
I give rights to the user to read/write the "home" folder which is mapped for folder redirection. An I know that when the user first logs on it should create a "v2.%username%" folder upon successful logon. This is when I am
presented with the error message below:
"The registration of the service "User Profile Service" has failed.
The user profile can not be loaded"
Does anyone have any experience with this or know a suitable fix. Again this is for the "Roaming" profile creation no local.
Many thanks in advance.

Hi,
Thank you for posting in Windows Server Forum.
Did you receive for any one user or for all users?
Have you tried to solve the issue by fixing the user account profile?
For that you can adjust the registry setting “ProfileImagePath” with
particular SID of that user under below mention path.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
Also if this can’t resolve the issue you can try to delete the SID of that user or renaming the old and and then check the result again by creating new profile for that users.
More information.
You receive a "The User Profile Service failed the logon” error message
http://support.microsoft.com/kb/947215
Hope it helps!
Thanks.
Dharmesh Solanki

Getting error The user could not be registered at this time due to an internal error in R11

We created new Organization (that had alpha numeric value e.g. 7777A) using Customer Online to be used in iStore i11 version.
The user account and password was also created for the organization. When we tried to login to istore the first time the registration screen (jtftmplh.jsp) was displayed. After filling the needed information and submitting we get the error:
"The user could not be registered at this time due to an internal error Please contact the system administrator if this problem persists.
Note to System Administrators: View source for more information about this error."
But if we created new Organization with numbers only e.g. 7777 we don't have the issue. Yet we already have large number of organization with alpha numeric and they work fine. (believe they were pragmatically loaded).
The profiles "HZ: Generate Party Number" and "HZ: Generate Party Site Number" are set to Yes.
==> Here is the error in the page source:
Message: The user could not be registered at this time due to an internal error
Please contact the system administrator if this problem persists.
Note to System Administrators: View source for more information about this error.
Stack:
oracle.apps.jtf.base.resources.FrameworkException: The user could not be registered at this time due to an internal error
Please contact the system administrator if this problem persists.
Note to System Administrators: View source for more information about this error.
    at oracle.apps.jtf.um.template.TmplUtils.action(TmplUtils.java:406)
    at _oa__html._jtftmplh._jspService(_jtftmplh.java:3961)
    at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java)
    at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java)
    at oracle.jsp.JspServlet.doDispatch(JspServlet.java)
    at oracle.jsp.JspServlet.internalService(JspServlet.java)
    at oracle.jsp.JspServlet.service(JspServlet.java)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
    at oracle.jsp.provider.Jsp20RequestDispatcher.forward(Jsp20RequestDispatcher.java)
    at oracle.jsp.runtime.OraclePageContext.forward(OraclePageContext.java)
    at _oa__html._jtftmplh._jspService(_jtftmplh.java:3870)
    at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java)
    at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java)
    at oracle.jsp.JspServlet.doDispatch(JspServlet.java)
    at oracle.jsp.JspServlet.internalService(JspServlet.java)
    at oracle.jsp.JspServlet.service(JspServlet.java)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
    at oracle.jsp.provider.Jsp20RequestDispatcher.forward(Jsp20RequestDispatcher.java)
    at oracle.jsp.runtime.OraclePageContext.forward(OraclePageContext.java)
    at _oa__html._jtftmplh._jspService(_jtftmplh.java:2342)
    at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java)
    at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java)
    at oracle.jsp.JspServlet.doDispatch(JspServlet.java)
    at oracle.jsp.JspServlet.internalService(JspServlet.java)
    at oracle.jsp.JspServlet.service(JspServlet.java)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
    at oracle.jsp.provider.Jsp20RequestDispatcher.forward(Jsp20RequestDispatcher.java)
    at oracle.jsp.runtime.OraclePageContext.forward(OraclePageContext.java)
    at _oa__html._ibeCRgpBusinessCreate._jspService(_ibeCRgpBusinessCreate.java:1467)
    at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java)
    at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java)
    at oracle.jsp.JspServlet.doDispatch(JspServlet.java)
    at oracle.jsp.JspServlet.internalService(JspServlet.java)
    at oracle.jsp.JspServlet.service(JspServlet.java)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
    at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
    at org.apache.jserv.JServConnection.run(JServConnection.java:294)
    at java.lang.Thread.run(Thread.java:680)
Caused by: oracle.apps.jtf.base.resources.FrameworkException: IBE_ERR_UM_REG_USER
    at oracle.apps.ibe.um.RegisterBusiness.handle(RegisterBusiness.java:1157)
    at oracle.apps.jtf.um.template.TmplUtils.action(TmplUtils.java:379)
    ... 37 more
Caused by: oracle.apps.jtf.base.resources.FrameworkException
    at oracle.apps.jtf.base.resources.FrameworkException.convertException(FrameworkException.java:607)
    at oracle.apps.jtf.base.resources.FrameworkException.addException(FrameworkException.java:585)
    at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:66)
    at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:88)
    at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:202)
    at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:218)
    at oracle.apps.jtf.base.resources.FrameworkException.<init>(FrameworkException.java:249)
    ... 39 more
The error message is not helpful and not clear of the error. How can we register users with alpha-numeric value (if that is the issue?).
Thanks for your assistance.

Been like this for a couple of days. Is this something that happens from time to time?

HT5395 "Could not sing in to iMessage: the server encounter an error processing registration. Please try again later. any clue?

Hi!
Long story sort:
I did a backup from my Iphone on my computer in iTunes.
Since that, the iMessage on my computer is offline
I try to sign in with my AppleID but I can't
The message is: Could not sign in to Imessage. The server encounter an error processing registration. Please try again.
An I try again and again!
Is someone has any clue?
Thanks in advance!
JuliA

This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Sign out of iMessage on all your Apple devices. Log out and log back in. Try again to sign in.
Step 3
Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
Step 4
From the menu bar, select
 ▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 5
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 6
From the menu bar, select
 ▹ System Preferences ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 7
Select from the menu bar
 ▹ System Preferences… ▹ Flash Player ▹ Storage
and click
Block all sites from storing information on this computer
Close the preference pane.
Step 8
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" in the name. Log out and log back in.
Step 9
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 10
Boot in safe mode and log in. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, reboot as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but didn't work when you booted out of safe mode, stop here and post your results.
Step 11
Reset the NVRAM.
Step 12
Reinstall OS X.
Step 13
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support.

OS X Mountain Lion, "The server gave an error during download: 403 Forbidden." && Xcode update "To update this application, sign in to the account you used to purchase it."

I've bought OS X Mountain Lion, the started to download it, close the mac without finish it, and now when im trying to download it agan, the appstore gave me the error "The server gave an error during download: 403 Forbidden.".
I have an update too for the XCode and when im trying to push Update, the AppStore show me an alert with the message:
"You have updates available for other accounts
"To update this application, sign in to the account you used to purchase it."
Help me please, I've allready pay for the update and cannot make use of it.
Thanks

I've bought OS X Mountain Lion, the started to download it, close the mac without finish it, and now when im trying to download it agan, the appstore gave me the error "The server gave an error during download: 403 Forbidden.".
Restart your Mac and follow the instructions here > Mac App Store: How to resume interrupted downloads
You have updates available for other accounts
"To update this application, sign in to the account you used to purchase it."
Help here > Clearing up Mac App Store confusion | Macworld
A recommendation. When upgrading to a new OS X, if it can be avoided, do not interfere with the installation.

After installing Mountain Lion, iMessages and Facetime does not work. When I try to sign-in I get a message that says: The server encountered an error processing registration. Please try again later. Apple care does not know what is the cause. Please help

After installing Mountain Lion, iMessages and Facetime does not work. When I try to sign-in I get a message that says: The server encountered an error processing registration. Please try again later. After 4 calls to apple and 8 and a half hours on the phone. The apple people does not how to solve the problem. The last thing they told me is that they will send the problem to their engineers and I will hear from them. unfortunately they have not contact me.
During the phone calls I tried putting the date and time in automatic, changing the username and password, I even tried using somebody elses username and password. Please help, facetime is my tool to telecomute, and it is hurting my job.

I had the same problem and found the solution here:
https://discussions.apple.com/thread/3189272

"an unknown internal condition has occured" error msg in MAX; fieldpoint module

Hi All,
I'm trying to resolve repeated 33162 errors on my Labview system (looks like it's a problem communicating with fieldpoint modules).
I ran the MAX program to try and browse the fieldpoint controllers in the remote systems node, clicking on several of them caused
a delay then the error msg. "an unknown internal condition has occured. Possible cause unrecoverable operating system error", see
attached screenshot. I should be able to browse the devices under the remote systems node, correct?
Attachments:
max-unknowninternalcondition.jpg ‏127 KB

For any readers, I was able to solve the problem. I had to reset one of my fieldpoint modules then the problem went away. Must have been a communication problem between the PC and the fieldpoint module, so I don't see this error anymore.

Account Information Not Recognized: An error occurred at the server : An internal error has occurred in the secLdap plugin.

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