Account locked out and no way to recover because o...
Hello,
I am posting this for my friend who has recently been locked out of his account due to "suspicious activity". This happened because he had to reactivate his credit to make an international landline call. He doesn't usually do this and his credit has previously been deactivated twice.
Now that he is locked out he cannot use the account recovery page (https://support.skype.com/en/account-recovery) to recover his account because his credit card has changed.
He doesn't know his old credit card detail, which he used to credit his account over a year ago.
Is there another way to recover his account? is there a way to talk to a human being so that this can be sorted? Even the online support page asks for his previous credit card number before processing any requests.
Thank you to anyone who has any suggestions.
Amy.
support may indeed ask your friend to verify some details before they can proceed in assisting them further. you can advise him to contact his bank to request for their old card details.
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Hi folks,
Ill dive straight in with this one as Ive been working on it since 9am today, with little progress.
I have USER A who's account locks out without them even being logged into their machine. The user changed their password yesterday as per company policy and since then it keeps locking out after 3-5 minutes.
Platform - WIN 7
Pro 64 Bit
Server - Win Server 2008 R2 Standard
I have done the following -
Cleared credential manager - NO DIFFERENCE
Reset IE
and cleared personal details during reset - NO DIFFERENCE
Tested by logging
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DIFFERENCE
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Connected devices ie. iPad, iPhone, Android - NONE
I have checked
on our DC's and have found the following -
- System
- Provider
[ Name] Microsoft-Windows-Security-Auditing
[ Guid]
{54849625-5478-4994-A5BA-3E3B0328C30D}
EventID 4776
Version 0
Level 0
Task 14336
Opcode 0
Keywords
0x8010000000000000
- TimeCreated
[ SystemTime]
2014-01-14T12:43:53.301501000Z
EventRecordID 2042599718
Correlation
- Execution
[ ProcessID] 516
[ ThreadID]
29720
Channel Security
Computer XXXXXXDC02.XXXXXXXXXXXXXX.co.uk
Security
- EventData
PackageName
MICROSOFT_AUTHENTICATION_PACKAGE_V1_0
TargetUserName USER A
Workstation
XXXXXXXX
Status 0xc0000234
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the users account on the DC and just waited on the DC for 5 minutes. I double clicked into the users account again and under the account tab it was locked out again. What on earth could be causing this?
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Look through the results and find the property for "LockoutTime" (That'll tell you where to look)
Chris Ream
If you find my post to be helpful ( or the answer ), Please mark this post appropriately. Thank you! -
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I had a very similar problem a while back. It turned out that I had another device trying to retrieve mail from the corporate account. in my case it was an iPod that was just sitting on charge for weeks at a time but was accessing the Exchange server with the wrong password, after having changed it due to the same password policy you use. Of course after a set number of tries, the AD locked the account.
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