ACCOUNT - MISSING ORDER, HAVE ORDER NUMBER CANT FIND ORDER

Hi Adobe,
I ordered LightRoom4 for my daughter (I have the order number) and her processor was too old to handle the mac software updates necessary to run LR4, so she just bought a new computer and would like to install it on her new computer. Previously, she downloaded it and was getting an error message telling her she couldn't open the installer program to install/run the software. Now that she has an up-to-date computer, we'd like to install the purchased product we haven't yet been able to use but it isn't showing up in my order history or downloads anymore. PLEASE HELP. (I tried calling but was less than impressed with the automated phone service that doesn't have options for download/order/account help! Not a happy customer.)

Lightroom 4 -
    Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5566
    PC:  http://www.adobe.com/support/downloads/detail.jsp?ftpID=5567
Although I don't think this will be considered an order after this amount of time has passed... Get help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

Similar Messages

  • Intavieuw en instadesk account: Perfectly dowload it but I cant find where I can make an account. Whithout an account I cant loggin on both programs. Who can help me sow I can use the apps!

    Intavieuw en instadesk account: Perfectly dowload it but I cant find where I can make an account. Whithout an account I cant loggin on both programs. Who can help me sow I can use the apps! Thank you.

    Tina,
    I would go crazy if this was me.  You may find this interesting from the customer agreement (to see full agreement go here:Customer Agreement | Verizon Wireless):
    "HOW AND WHEN CAN I DISPUTE CHARGES?
    If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE."
    This may help you also: Arbitration and Mediation FAQs | Verizon Wireless
    You can dispute any charges by doing an Arbitration or Mediation.  I have never done it, so I can not help much there but this all may get you started.
    Let me know if any of this works! Good Luck! Please keep me updated. I really hope they help you.

  • TS1277 how do i find out which 5 computers i have authorised ofr itunes. i think i only have 4 but cant find out which one is the fifth

    I am told from itunes that i cannot authorise my macbook air as i already have 5 computers authorised on this account. I only have 4 but dont know how to find out which is the fifth authorised computer

    You cannot.
    There is no list
    Deauthorize all, then authorize the active computers.

  • Share option missing from "Videos" Ios8. Cant find home movies only purchased.

    Sharing is on Videos and Music
    Sharing is on iTunes.
    Wanted to show my 6 year old doing ice bucket challenge but Apple tv wouldn't see PC. So I was going to reset family sharing and Apple in its infinite wisdom made it so it turns off the remote capability of the "remote" app on my ios devices when you do that. I'm usually against warning, but you should have one before you actually turn it off from the remote app thus rendering it useless...
    So my PC friends are like "Apple it just works"...
    It did just work before my iphone 6+ and IOS 8..
    NOW I say no problem. Ill show you on the ipad. I go to navigate to the "videos" section and look for "shared".... not there.. only option is Store in the upper left hand corner..
    Awesome...

    Thank you for the help.  i have de authorized that computer, but i was wondering if you could help me some more.
    I went to home share and it said that i still had to many computers authorized.  I personally have not installed that many.  Is there a way that i can look at all of them and choose which one to de authorize?
    thanks

  • Lost iphoto after reinstall, dont have ilife and cant find in appstore?

    I did a complete reinstall and clear on my macbook pro, I lost iphoto and garageband all those things that come with ilife. It did intiially come for free with my laptop, I read that if I go into the app store and just accept thse things I can get it back. Not true for me, I go in, log in, and they say accept but dont download or install. What are my options? I basically just want my iphoto back..

    Well, mymacbook pro didnt come with any restore disks. its just got that , osx reinstall that you get from the net when you restart the computer holding down i think it was command r. the original source for me, was when i bought it, it just came with it.
    Thanks for the suggestion though.

  • I mesh seems to have overtaken firefox cant find tools to make ff browser

    loaded i mesh and then deleted it immediatley. firefox is no lioger my home page & default browser and I can't access tool bar to amend this. How can I get rid of i mesh and restore everything back to firefox.

    Try using instructions on these sites: http://www.hmc.edu/cis/doc/how-to/network/sharing/remove_imesh.shtml
    http://www.spyany.com/program/article_spw_rm_IMesh.html
    Also, download the free version of Malwarebytes from http://www.malwarebytes.org/products/malwarebytes_free and run a full system scan.

  • I have pse 12 - in organizer I cant find the rating stars under thmb nails. enlarging doesnt help.??

    I Have PSE 12- Cant find the rating stars under my imported thmb nails. I have tried enlarging the thmb nails but no good. Thanks for reading this question / ???

    Shortcut Ctrl D.
    Or menu View / Detail.

  • I cant find reset the security questions answer ? how i would be able to reset it then !

    when i go to manage your account then password and question i cant find resert security question !! the one they send it by email !!

    Forgotten Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers

  • Missing orders in Number Range

    Hi Friends,
    We are facing an issue in our production systems where once in a while we find some orders missing in the number range provided. We have a custom report which tells us whenever a particular number on a sales document number range is skipped. Usually when this report identifies a missing order we will be able to find some error information from ST22 or SM13 logs and from that we identify the user who was trying to create this order and we contact them to re-enter the order. In most cases they are unaware that there has been an error since they get a success message when they save orders. But in some cases no information is available in these transactions and we are unable to identify who was creating this missing order and Business team fears that we are missing some legitimate orders which the customer thinks was created. I read thorugh lot of messages in the SDN forums and lot of similar issues were due to number range buffering but we do not have number range buffering set in our systems for sales documents. Have any of you faced this issue before and do you have a suggestion to prevent this?
    Regards,
    Praveen

    Hi Praveen,
    I remember that the module pool drwas a numer from the number range before the order is actually saved. If the creation process is cancelled, the number has been used.
    You could try to check that by setting a break-point at function module NUMBER_GET_NEXT and then manually create an order, play around with the different tabs and views, create and delete items and check when the number is drawn.
    If it is drawn as it should be in update task, you may find update fails in the update monitor and the users responsible should have received an express mail.
    Regards,
    Clemens

  • TS4020 I live in a house with multiple iCloud users.  When they try to turn on "Find my computer"  they get the message that they will have to disable my "find my computer" setting in order to enable theirs.  How can they all be enabled at the same time?

    I live in a house with multiple iCloud users.  When they try to turn on "Find my computer"  they get the message that they will have to disable my "find my computer" setting in order to enable theirs.  How can they all be enabled at the same time?

    Try this support document for information on how to contact Apple and account security. Apple ID: Contacting Apple for help with Apple ID account security

  • Error:G/L account missing when saving Sales order

    Hi Guys,
    I will appreciate your input on this.
    Whenever I try to save a Standard order for a particular material I get the error"G/L account missing. I have checked all the Account assigment settings and they are correct.
    I faced this issue while creating an order for downpayments.This error occurs when we use the material of the kind "make to order".
    Regards

    Hi Pvarinder,
    First please check the customer account assignment group at your sales order header level and material account assignment group at your item level.
    If they are ok then go to Environment->Analysis->Account determination
    As you said the entries are ok in VKOA, so my guess is I think you have some condition type which is not getting the right G/L account.
    Please check and revert with your findings.
    Regards,
    MT

  • I bought this os four days before,but unfortunately havent succed to download it,before it give me error and when i go back to my purchase order i cant find its link to download again

    I bought this os four days before,but unfortunately havent succed to download it,before it give me error and when i go back to my purchase order i cant find its link to download again

    You buy one and only one download.
    As it should have been transferred to your computer when you synced, you can contact itunes support and ask for an exception.
    http://www.apple.com/support/itunes

  • Have elements 11 on laptop want to put it on regular computer cant find serial number on box or anywhere

    have elements 11 on laptop want to put it on regular computer cant find serial number on box or anywhere

    https://www.adobe.com/account.html for serial numbers on your Adobe page... or
    Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • Cant find to order recovery discs

    Hello,
    I would like to order recovery discs for my hp pavillion dv6 Model : dv6-2192el
    It was available about 2 weeks ago but now i cant find it and even on external secure sites
    Any suggestiones please?
    Thanks in advance
    Kind regards
    This question was solved.
    View Solution.

    Hi,
    Please call HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
     http://www.hp.com/cgi-bin/hpsupport/index.pl
    and asking for Recovery disc set.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • When I pre ordered my iphone 6 i was told I was going to get an additional 1 gig of data per month for a year.  It even shows it on the receipt i received with the phone.  When will I see that reflected on my account.  I have had my new phone for a week a

    When I pre ordered my iphone 6 i was told I was going to get an additional 1 gig of data per month for a year.  It even shows it on the receipt i received with the phone.  When will I see that reflected on my account.  I have had my new phone for a week and used tons more data than usual and am hoping that will save me this month.

    concretedonkey, I'm glad you were able to take advantage of this offer when you ordered your new iPhone 6. I can certainly review your account to ensure this was added for you. Please reply to the direct message I have sent you.
    AndreaS_VZW
    Follow us on Twitter @VZWSupport

Maybe you are looking for

  • Power Mac G4 Display Problem

    I own a Power Mac G4 Digital Audio 733MHz model, and an Apple Flat Panel monitor. The monitor connects using ADC. Sometimes when I boot my Power Mac the power light appears on the display, but the display screen does not turn on. Rebooting the Power

  • Why can't I convert a PDF document to Word?

    I just recently purchased the Adobe system in order to be able to easily convert PDF documents to Word. After successfully enrolling, I got a side screen that provide the steps to make the conversion. It seemed simple enough although I kept getting e

  • ITunes album art screen saver problem

    Hi, recently when I use my iTunes album art work as a screen saver the albums have a purple tint to them. It hasn't always been like that so if anyone could help it would be greatly appreciated.

  • Syncing Documents between MacBook & 1st gen iPad

    Is there any way for me to access documents on my MacBook Pro on my first generation iPad?  My MacBook came with the Preview program that allows you save highlighting...is there a similar app for iPad?

  • CS6 Background Flashing

    Backgound keeps flashing and pixelating whenever I use CS6 (Brand new copy of CS6 and brand new sony laptop using windows 8). Very annoying! Somebody please tell me how to prevent this before I go insane.