Account not found

So for some reason bestbuy.com has decided I do not have an account any longer and will not allow me to log in.
So I can't place any orders....
help?

Hello kevgret,
We truly appreciate your loyalty as a Best Buy customer as is evident by your Elite Plus status. I'm very sorry to hear you are having troubles logging in to your account. 
 I've reset your account's password from our end to see if this resolves the issue, so please keep an eye out for a password reset notification as the reset password link will expire within 3 hours for security reasons. When you sign back in, remember to do the following in order:
Log out of your BestBuy.com account completely on all devices, including the My Best Buy app
Delete your browser history, cache, and cookies
Visit the password reset link in your email (be sure to check your spam folder)
Create a new password that fits the accepted criteria (use a password you’ve never used before)
Logout of your account as it will log you in automatically after creating the new password
Wait 5-10 minutes and then attempt to login to your account
You'll also want to verify that a valid telephone number and billing/shipping address is attached to your account as sign in difficulties can sometimes occur if this information is missing.
I hope this information is helpful, and please do not hesitate to let me know if you have any further questions or concerns. 
Regards, 
Maria|Social Media Specialist | Best Buy® Corporate
 Private Message

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