Account problems with gift card

i made an account way back and i just now got a gift card forgot about making my old account so i went and made a new one using the same info and email as the old one and put my card on it and made it. it then went into the spill about go to your email and opean up your new account so i did but never recived a message from itunes so i tried sighning in and it didnt work tried a different password i sometimes use and it worked because it was my old account and it didnt have anymoney at all and when i tried the code it read all ready used.

How about retyping that entire message with punctuation and capital letters.
I ran out of breath reading it.

Similar Messages

  • Problems with gift card

    I got 2 gift cards for Christmas. I entered the code for one and after 20 minutes got it to finally accept it. Tried to enter the 2nd and got time out errors. It finally accepted the code but said it was already used! So now I have half of the credits in my account.
    What do I do? Do I send an email to customer service?

    i closed itunes, reopened, and was able to redeem my gift card, but it took several attempts. its a problem with itunes auth, and when its fixed (shouldnt take long for them to realize the problem and fix it) check your account, see if it has been redeemed or not, and if not, try redeeming again. if the redemption process fails because it says the card has already been activated, then email itunes support. but it most likely will not credit the account until you see it posted next to your login email address in the itunes store. so basically, all else fails wait a day and try again, then email support, if needed.

  • Problems with Gift Card and Credit Card

    I've read a lot of post, looked at videos on it and none of these have helped me with my problem. My Itunes won't allow me to remove my credit card and just recently what remained on my gift card balance. In fact I logged out and logged back in and now that money is gone when I still had money on it. The reason I reset my account was one, it was suggested but the original problem was because despite having money on said account it kept going back to the credit card to charge the payment to.
    Please help. I've done the whole account and tried to remove the credit card. It won't let me. I've tried resetting which put me in my current situation. And I'd really like to know how to remove a credit card. That would be really helpful too.

    On your Mac's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link.
    Changing payment info : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
    If you don't get the 'none' option on the payment details screen : Why can’t I select None when I edit my Apple ID payment information? - Apple Support
    For no longer having a balance on your account, check your account's purchase history (which you can do via the Store > View Account menu option) : See your purchase history in the iTunes Store - Apple Support

  • Problem with gift card

    I checked the value of a gift card and it asked me to redeem.  I did so, and now show $10 credit to my acct.  But when I go to purchase a $9.99 album, it goes directly to my CC info, and the "Redeem gift card" section at checkout says my card has already been used.

    Contact the iTunes Store through the form at the bottom of the Gift Card FAQ web page and explain the problem to them. They should be able to help you.
    Good luck.

  • HT201195 Problems with gift card code

    I got an email gift card and it won't let me redeem it. Keeps telling me to enter code but there is no code. Only card number and pin. Help!

    Hello Mrscwade07,
    If you have tried all the troubleshooting steps in the article that you came from, then the only option is to Contact Apple for further assistance. Check the section in the article for contacting Apple and make sure have everything in hand just in case you need to send over the card for verification. 
    If you can't redeem your iTunes Gift Card or code
    http://support.apple.com/en-us/HT201195
    Regards,
    -Norm G.  

  • HT2736 how do I report a problem with gift card delivery?

    A gift certificate that should have been emailed was never received. in iTunes purchase history, there is a link to 'Report a Problem,' but this goes to the generic support page and i cannot find anywhere to report delivery problem. Please help.

    Ask the recipient to check Mail rules and filtering, the verification mail may be going to a junk folder or even being deleted altogether.
    Also see if you are able to resend the email by following these steps.
    If the problem persists, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. You need to report the specific item.

  • HT1918 The cc on my acct doesn't have the $ to buy an app that I want but my account has $50.00 credit. Why can't I purchase the app with gift card?

    The cc on my acct doesn't have the $ to buy an app that I want but my account has $50.00 credit. Why can't I purchase the app with gift card?

    It says there is a problem with my payment information and prompts me to change payment info but I am only able to change it to another type of cc not gift card balance

  • Setting up two  iPod Touches on one account with gift cards for app and in-app purchases

    I have multiple devices on one account - 2 iPod classics, one iPhone 3G and two recently acquired iPod Touches for my 8 year old boys.  They want to make in-app purchases (for Dragonville).  They each have their own gamecenter ID.  I want to set up each of them with gift cards for their purchases.  Is this possible?
    If not, what is the recommended approach to manage all devices in one place while allowing individual devices to have a seperate payment mechanism?
    Thanks.

    I recommend that you
    Create a NEW account/ID for her using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before. Make sure you specify a birthdate that results in being at least 13 years old
      Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
    More details of how:
    http://ipadhelp.com/ipad-help-tips-tricks/how-to-get-free-apps-from-the-app-stor e-without-a-credit-card/
    Use the new ID on her iPod but only for:
    Settings>Messages>Send and Receive
    Settings>FaceTime
    Settings>GameCenter
    and Settings>iCloud if you want her to have separate Contacts Calendar and some other things.   
    Continue to use the same/common Apple ID for Settings>iTunes and App stores so you can share purchases.
    To make sure you only sync the media yoo want, configure iTunes syncing so that only checked media is synced to the idevices.
    iTunes: Syncing media content to iOS devices and iPod
    Also see:
    How to use multiple iPods, iPads, or iPhones with one computer

  • HT5552 I want to make a purchase with my credit card but it keeps taking it out of my account on the gift card I put in there. How can i change that?

    I want to make a purchase with my charge card. But each time I buy a song it takes it immediately off of the credit I have in my account from a gift card. How can I change it to charge me for a purchase instead of taking it out of the credit I have in there?

    You don't change it.
    It will use any account balance first, once it is gone, then it will go to your credit card.

  • How do you pay with gift card when you have a activ credit card?

    i've got a active ccredit card on my account but have also got a £15 gift card that i've activated but can't use that money because of a billing problem.
    what do i do?

    If you have a billing problem with the card, you will have to get that straightened out with iTunes Store Support, there really isn't anything that anybody here can do for you.
    Go here and seek help.
    https://getsupport.apple.com/Issues.action

  • How to verify billing information when you are under aged and did not put a credit card in cause you only buy with gift cards?! HELP

    Hi Everyone.
    My sister and I have been having problems with our ipods. We both have the touch and because our dad bought both our ipods and our ipods were under the same name it was starting to sync eachothers music to each ipod instead of seperate. we also wanted to use 2 different credit cards. so we thought the best solution would be to just create her, her own account. Everything went smoothly and i realized there was an option to not add a credit card, being that shes under aged and only buys with gift cards anyway. Now im struggling because i entered her gift cards into her acount and every time she goes to buy a song it says confirm or varify billing information. I have tried re entering her account info, i tried adding a credit card, ive tried several things and it is not allowing me to varify the account and will tell me that my requist is unavailable at this time....
    does anyone know how to fix this problem soo she can buy songs
    THANKS

    You have to follow the instructions here and use an email address that you have not yet used with Apple before.
    Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card

  • Problems with Visa Card

    Hey guys, how are you?
    I just bought an IPhone and I´m trying to get some apps from the ITunes Store.
    I created an account but when I try to put my credit card number and security code (from the verse of the card), I get the error script: "Please enter valid Security Code".
    I don´t have any problem with my card, it´s working absolutelly normal with any other online shop around the world including Amazon, Ebay, etc...but in the ITunes store, I get this crap error!
    I just have this credit card and I don´t wanna do another from Credicard or Amex only because a bug of the system.
    Doing a research in past topics, I found other people with the same issue, but didn´t get any answer on how to solve this.
    Please, can someone help me?

    Contact iTunes.
    Apple - Support - iTunes - Contact Us

  • Trying to buy app with gift card.  says card was already redeemed?  my acco unt shows $100 balance.

    Trying to  buy app with gift card.  The Mac app store says card was already redeemed.  But my account shows still $100  balance.  ???

    Refresh issue. Sign out and back in again.

  • Connection issue with Gift Card

    Hi everybody,
    I have a problem when trying to connect to iTunes Store to redeem a gift card. Whenever I push button "use code" (please apologize for translation: I'm using the italian version), I get a message saying that iTunes Store could be busy and I should verify Internet connection.
    But when I run iTunes Diagnostics everything is OK.
    The issue won't happen (I think) if I buy a song normally.
    I'm using the newest version of iTunes (7.3.1.3) and I've de-activate Widnows Firewall but the problem still occurs.
    Do you have any suggestions?
    Thank you in advance
    Riccardo

    Hello there sam234,
    Gift cards are always awesome to purchase, and even better to receive! I’m sad to hear that you seem to be having continued issues with one you may have purchased from us. Generally speaking, we can usually resolve the issues with gift cards, especially if they are Best Buy gift cards.
    That being said, I am sending you a private message to gather further details about the $50 gift card you seem to be having troubles with. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
    Sincerely, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Can you  buy from iTunes with gift cards rather than use a credit card?

    I have given my 17 year old nephew an ipod for his birthday and as he doesn't have a credit card can he use gift cards to buy from the iTunes store without one? Do you have to have a credit card to open an iTunes account? I wanted to give him a gift card to start him off with the iPod as he doesn't have many cd's to load on to it.

    Yes, he can create an account and make purchases with gift card.
    When he gets the gift card, have him open the iTunes store and click on Redeem at the top right under *Quick links*.
    Input the card number then select *Create new account*.
    Input the personal info and when it gets to credit card info, select None.

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