Account restricted, no help from Skype staff

Hello,
Recently, my account has become "restricted"- I am unable to call phones or other skype accounts, and the skype customer service inquiry responded with a cryptic message that my account had "violated the terms of service". I have emailed back and forth with them six times now, and no one has been able to explain to me how or in what way I have violated these terms of service- I'm not even sure if I am responsible or if my account has been hacked. I'd really like to be able to talk to my overseas family again! Please help!

I've now emailed skype help three times about this issue and the responses I have received have been stock copy-and-paste emails that don't address my concerns at all - I've simply been told that I've violated the terms of service (no response on how?) and that I can make a new account. Any suggestions for how to resolve the issue would be greatly appreciated!

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Account search F4 Help from BP Relationship page restricts the search

Hi ,
Account search F4 Help from BP Relationship page restricts the search to corporate accounts.
The business partner category maintained for the relationship type in Tcode buba is organization and person.But the search is restricted to corporate accounts only.
Thanks & Regards,
Sanila

Hi Shobhi,
Can you provide some more details about the system ?
Are you using transaction BP or CRM Web UI ? Also, which BBPCRM SP are you on ?
This problem does not exist in higer SPs of CRM, and a related problem existed in Web UI that the F4 search did not consider the role based customizing. This has been corrected in SAP note 1297760.
My guess is that everything is working fine in your system. Probably, you have also maintained some role based restrictions in BUBA customizing. Now, possibly, the allowed roles are only valid for corporate accounts, that's why you only see organizations in the search.
E.g : say u have a relationship category ZBUP03 - Employee rel
Now, you have a role restriction that partner 2 must be only role BUP003 = employee.
Now, according to role customizing, employee can only be person.
Thus, when you search for BP's to assign to rel category ZBUP03, you will only see persons.
Probably, this is the scenario in your system.
Hope this helps.
Cheers,
Rishu.

VICTIM OF FRUAD, ABSOLUTELY NO HELP FROM SKYPE!!!

Post Options
50 euros of Skype credit was bought on my account, i did not authorise this, i have not used this and i have not used skype for 4 years. I want a refund.
Do NOT tell me to contact your community board or live chat, i am well aware that skype customer service is non existent! I am amazed that such a large company has such terrible customer service!
I have had lengthy (and expensive) discussions with paypal and my bank and they have both said the responsibility falls with skype.
I WANT A REFUND!!!! I will keep posting this message till i get an appropriate answer
How can I claim a refund?

Hi, Matthew,
I just tested contacting Skype Customer Service and almost literally blew through the various drop-down menu items to the point I had launched an instant message chat session with an agent within a minute or two of starting the process.
Update: Just tested contacting Skype Customer Service once again. First attempt, "Security-Privacy" menu choice and subsequent choice ended with "We're having problems ... ." Immediately tried again, chose Payments -> Unexpected Payments and was directed straight away to start a chat with a customer service representative. The chat facility started immediately.
https://support.skype.com/en/faq/FA10656/what-is-live-chat-support
One standard comment I read is that once a fraudulent charge is reported to PayPal and to whatever payment method funds a PayPal account, when the funds are charged back, Skype will suspend or block the account as a proactive measure in order to prevent further fraudulent and unauthorized purchases.
Seeing as your account was compromised, please review these FAQ articles for further information and instruction:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
https://support.skype.com/en/faq/FA34505/what-do-i-do-if-my-skype-account-has-been-hacked
https://support.skype.com/en/faq/FA10920/what-can-i-do-if-someone-has-taken-over-my-account
https://support.skype.com/en/faq/FA12053/how-can-i-recover-my-account-if-it-has-been-suspended
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of lingering and sporadic problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself once again redirected back to the Community, please try using a different web browser and - most importantly - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
It may take a few attempts, however people are getting through.
Regards,
Elaine
Post script: Matthew, is this is the same incident we discussed back in September, or a new incident?
http://community.skype.com/t5/Security-Privacy-Trust-and/victim-of-fraud-no-help-from-skype/m-p/3635...
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Victim of fraud, no help from skype

I have recently had 50 euros taken from my account through PayPal. I haven't used Skype for 4 years. either somebody has hacked into my account or Skype have illegally taken my money. I have sent emails to Skype but had no help, there is no phone number to ring, Skype has terrible customer service!!!

Hi, Matthew, and welcome to the Community,
somebody has hacked into my account
Most likely the case - and possily your PayPal account or whatever payment method you use to fund your PayPal account could have been where the perpetrator started, not necessarily your Skype account.
or Skype have illegally taken my money.
Skype has no - zero - interest in doing this.
Please refer to this FAQ article for next steps, which includes instruction on how to contact Skype Customer Service:
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
Change these account passwords immediately if you have not already done so:
Skype account
PayPal account
Your Skype account's registered e-mail address account
Whatever method you use to fund purchase transactions via PayPal
You may also consider ensuring the most recent versions of all software and patches are installed, as well as running your preferred anti-virus/malware/spyware software suite using current virus signature files.
If you have received a support ticket number, you will receive a response. If you have not, and are experiencing difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent. Skype is aware of problems reaching their customer service unit and is working on a resolution. People are getting through, although sometimes it takes a few attempts.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Account "restricted", no help, no money back

Some 4 days ago my account simply desapeared taking with it a numbera I PAID FOR and brand new purchased credit
So far i got an email saying that their "automated systems detected activities contrary to Skype terms", i dont know what the hell they are talking about, there is no explanation as what were those "activities" and no any word about
1) My skype number
2) My just purchased credit
3) My CHARGED AND PAID subscription
Can please anyone with some respect and appreciation for the customer get in touch to clear up what is going on and take responsability for the services i PAID and not getting?
Thank you
Gustavo

I've now emailed skype help three times about this issue and the responses I have received have been stock copy-and-paste emails that don't address my concerns at all - I've simply been told that I've violated the terms of service (no response on how?) and that I can make a new account. Any suggestions for how to resolve the issue would be greatly appreciated!

How do I get real help from Skype???

Like many of you, I pay for my use of Skype. Skype to Go is my means of remaining in contact with friends and family while I work abroad. I am now having serious problems with Skype to Go and have been unable to get any support through posts posted on the Skype to Go area within in the community. As a customer who is paying for a service and not getting the service, I need real help. But I cannot seem to navigate my way to that help. So my question is this, where is Skype technical support? How do I access them rather than a community of people who may or may not be interested in my problem?

Hi, M_R_D,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: contact Skype Customer Service
If any of the links included in that FAQ article cause issues, please see also this FAQ article: http://support.skype.com/en/faq/FA10656/what-is-live-chat-support?
If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and - very important! - choosing a different path through the various drop-down menu options presented.
Also, please temporarily enable pop-up dialogue boxes which will be the customer service chat service that connects you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings or browser plug-ins prohibiting pop-ups, these will also block reaching an agent.
Kind regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Please note: To remove (delete) a Skype Account, you must contact Skype Customer Service directly. We here in the Community cannot process account-related service requests.
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security

Deleting account & requesting id removal from skyp...

I would like to cancel my skype account and would like my id to be removed from the skype directory as well.

Please contact customer service to file your request.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service As you know you wish to contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

I need help from skype

Hi i payd for skype premium account but you have sent the confirmatoin to e mail i do
not use va do i do
Fatima

Ineffable53 wrote:
I went to the "Tools - Options - General" and the box "Start Skype when I start Windows" is already not checked, yet Skype still starts up every time I turn my computer on.
Look for other applications that start when Windows starts and then activate Skype.

My itunes account was hacked and fraudulant charges made on my bank account. No help from Apple. Anyone else have this problem?

Anyone else having this issue? I have to cancel my debit card account with my bank and my security questions were changed. Very frustrated with Apple itunes customer support!!

why??? well you need them to help you with this... or just contact your bank and report this. I gues we cannot resolve this on our own.

Help with Account Removal from Skype Directory

To whom it may concern,
I need help with removing my Skype account from the Skype Directory. According to this webpage: https://support.skype.com/en/faq/FA142/can-i-delete-my-skype-account, only someone from Skype Customer Service can remove my account from the directory. Can someone assist me in removing my account from the directory? Thanks.
Sincerely,
Andrea

I am not eligible for email or live chat service with a skype representative... I decided to post in this forum. Thanks anyway.
afaik, all users can use the email support option. But as you said you can not use that facility, send an email to their generic email address instead - [email protected]
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

When i mail icon my phone displays a message '' account restriction - this phone is restricted from creating mail account'' this is after i deleted the mail account that was there. please help

When I press the mail icon a message '' account restriction- this iphone is restricted from creating accounts. What could be the problem?

Settings>General>Restrictions.

Account Restricted for purchases. pls help

Hi I got this message yesterday as I changed my password and updated my credit card details for my skype number.
I am expecting important calls and my number is not working !!!
How can i get this resolved ASAP?
You are currently restricted from purchasing services or redeeming vouchers. Please contact Customer Support to review your account status.

After chatted with agents twice and filled out the support form 4 times, finally my account's restriction is lifted. Skype could do a better job at the beginning rather simply dismiss my request. At the end, they come through. Thanks.

Skype account restricted with NO reason

I was using my Skype this morning as usual when i suddenly it logged me out. When i tried to log back in, it said "Skype could not recognize your details". I spoke with an agent on live chat and he said it seems like there were restrictions imposed on my Skype account but no reason was given.
I tried to use the recovery system but it kept saying "could not recognize details...".
So what's up with that? Just locking my account with clearly no reason as the live chat rep stated.
Can someone look into this?
Can provide all necessary information, please help me out - i need that Skype because I had many important contacts.
The Skype I am inquiring about is my secondary Skype.

I was wondering if u have ever gotten things worked out as I'm having the same problem. I've filled out the form multiple times and every time they tell me they cannot varify my account, fill the form out again. I talked to someone on live chat and they said the person should be able to do something and just reply back to their email. I did and know response. Is there a way to contact management?

Hi my account has been restricted pls help me out ...

Hi my my acc has been restricted pls help me out

This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes forums.
When you repost, please include more details, especially what "account" you're referring to.
Regards.

My account is locked, i cant remember my security question, and I accidentally entered my itunes card in here instead of my other account, so can someone from apple help me out and fix my account

my account is locked, i cant remember my security question, and I accidentally entered my itunes card in here instead of my other account, so can someone from apple help me out and fix my account (and no, i dont have any rescue email address or whatsoever)
please help me because i dont to waste money for nothing

Alternatives for Help Resetting Security Questions and/or Rescue Mail
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     2. Fill out and submit this form. Select the topic, Account Security. You must
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     3. This is the only option if you do not already have a valid Rescue Email.
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         the appropriate country and call. Ask to speak to the Account Security Team.
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Account restricted, no help from Skype staff

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