Account suspended earlier than expected and Sim cards.

I was supposed to have my account suspended/frozen for about a year while I live in a different country. It was originally set on August 4th then I asked them push it back to August 21st, they said they did but it ended suspended on the 4th anyway. How can I get in contact with someone about this?
Also I was also told by the same customer service representative that my phone unlocks with a the sim card from the country I'm staying is added. Is that true? Because I may get that right away if my phone is not going to work.
Thanks

Which phone do you have? If it is a global phone, you needed to unlock it while the account is active and in good standing.

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