Accounts being blocked

We have attempted to create a new account to use in our office for a new employee. At first we were unable to get the payment to go through and eventually had the account blocked from purchases, even though we provided valic credit card. Support, who we can no longer reach by chat offered a solution to create a new account and go through the process again. We even created a Pay Pal account to make the payment and it failed. Finally, after an account we had been using because it had been prepaid became blocked for no reason, we created yet another account and paid for a number and a subscription on Pay Pal. Everything came back as successful and then the account says blocked and no calls can be made. At a complete loss now and will be seeking another solution for our small office.

densca wrote:
We have attempted to create a new account to use in our office for a new employee. At first we were unable to get the payment to go through and eventually had the account blocked from purchases, even though we provided valic credit card. Support, who we can no longer reach by chat offered a solution to create a new account and go through the process again. We even created a Pay Pal account to make the payment and it failed. Finally, after an account we had been using because it had been prepaid became blocked for no reason, we created yet another account and paid for a number and a subscription on Pay Pal. Everything came back as successful and then the account says blocked and no calls can be made. At a complete loss now and will be seeking another solution for our small office.
unfortunately, I think only the customer service can possibly assist you further from this point, or offer you your possible options. If you can no longer reach them using the usual way (https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service), you can also send an email to [email protected]
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
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http://www.apple.com/support/itunes/contact/
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Hello cdcapitano,
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<blockquote>Locking duplicate thread. 
Please continue here: [[/questions/928639]]</blockquote>
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Go to Solution.

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Me too
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Subject/title edited to differentiate from similar thread.

Dear Readers,
I appreciate how frustrating this situation is. I suggest corresponding with Skype Customer Service again , this time by choosing the e-mail option; I have had good experiences with reporting and receiving information this way. Here is a link to the instruction on how to reach Customer Service via their secure portal: contact customer service
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Public WiFi networks are notoriously insecure, and if Skype has experienced fraudulent activity on a particular network, then Skype will block account access from that network, as irritating as it is to people who still use that network.
Space does not permit the contents of this information to be copied and pasted here:
https://support.skype.com/en/faq/FA10946/why-is-my-account-suspended
https://support.skype.com/en/faq/FA12053/how-can-i-recover-my-account-if-it-has-been-suspended
https://support.skype.com/en/faq/FA12054/can-i-still-use-skype-if-my-account-has-been-suspended-for-...
So, there is at least one reason why an account is blocked or suspended.
Best regards,
Elaine
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