Accounts showing as expired

I have 10 Adobe CC accounts. I renewed the accounts in February but I and all my users are getting pop up messages saying we have xx days remaining because of a billing issue. If I look in the Admin Console then it says everything is fine. I contacted the Adobe chat helpline. They told me that all our email addresses were assoiacted with expired accounts and new accounts at the same time. They said that they would take 24 hours to resolve, that was over 2 weeks ago. I've contacted them again a couple of times but they seem unable to solve the problem. When the counter reaches zero I have to uninstall and reinstall all the software - which is a pain.
can anyone help?
Here's part of the transcript
David Penty: I am the admin for 10 CC accounts. All the users are getting the same problem. the accounts do not expire until Feb next year
Shrey Singh: Let me check
Shrey Singh: The reason for that is you have email addresses associated with expired subscription and that is what causing the issue
Shrey Singh: I am escalating the case to the concerned team in order to remove those expired seats
Shrey Singh: It will take approximately 24 hours in order to fix this issue

This is an open forum, not Adobe support... you are going to have to continue working with Adobe chat, or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

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