ACE-4710 : Device Manager on Primary ACE cannot authenticate

Question

Hi,
In a cluster of redundant ACE-4710, version A5(1.2), the graphical Device Manager on the primary ACE cannot authenticate users. An error message is displayed :
The strange thing is that the standby ACE Device Manager work correctly. Moreover, both ACE are perfectly synchronized :
CH01AC03/P-115-A# sh ft group summary
FT Group                     : 14
Configured Status            : in-service
Maintenance mode             : MAINT_MODE_OFF
My State                     : FSM_FT_STATE_ACTIVE
My Config Priority           : 200
My Net Priority              : 200
My Preempt                   : Enabled
Peer State                   : FSM_FT_STATE_STANDBY_HOT
Peer Config Priority         : 150
Peer Net Priority            : 150
Peer Preempt                 : Enabled
Peer Id                      : 1
No. of Contexts              : 1
Here is the details on the ACE and DM version :
CH01AC03/P-115-A# sh ver
Cisco Application Control Software (ACSW)
TAC support: http://www.cisco.com/tac
Copyright (c) 1985-2012 by Cisco Systems, Inc. All rights reserved.
The copyrights to certain works contained herein are owned by
other third parties and are used and distributed under license.
Some parts of this software are covered under the GNU Public
License. A copy of the license is available at
http://www.gnu.org/licenses/gpl.html.
Software
  loader:    Version 0.95.1
  system:    Version A5(1.2) [build 3.0(0)A5(1.2) adbuild_19:38:58-2012/01/17_/auto/adbure_nightly4/renumber/rel_a5_1_2_throttle/REL_3_0_0_A5_1_2]
  system image file: (hd0,1)/c4710ace-t1k9-mz.A5_1_2.bin
  Device Manager version 5.1 (0) 20111215:1009
What coud be the problem ?
Thank you
Yves

Answer 1

Hello Yves,
Try with the command "dm reload" in the Admin Context
Cesar R
ANS Team