ACE 4710 upgrading software problem

I logged into ACE 4710 to upgrade the image to c4710ace-mz.A1_8_0.bin. I logged in with Admin status and I got the following message, "
ACE4710/Admin# delete image:c4710ace-mz.3.0.0_A1_7a.bin
delete: cannot remove 'c4710ace-mz.3.0.0_A1_7a.bin': Permission denied"
Is this a bug? Is there a workaround? Thank you.

I am getting the same message again when i tried to delete an image and put a new image on.
ACE4710/Admin# dir image:
180784189 May 20 07:52:18 2008 c4710ace-mz.A1_8_0.bin
176933319 May 6 07:10:04 2008 c4710ace-mz.A1_7b.bin
Usage for image: filesystem
714985472 bytes total used
167362560 bytes free
882348032 bytes total
ACE4710/Admin# delete image:4710ace-mz.A1_7b.bin
delete: cannot remove '4710ace-mz.A1_7b.bin': No such file or directory
How can this issue be resolved?

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ACE 4710 and Cookie problem

I plan to load balance user traffic to a server farm. Currently, server is using cookie to generate delay/response time statistic for users from various locations. If I use ACE to load balance user traffic, I need to use NAT statement on ACE to make the design to work. However, server can no longer use cookie to generate such statictics since source address is now a NATed address. Is there a way to rectify this problem? Thank you in advance.

You can get rid of nat - which would require a redesign (use policy routing or make ACE default gateway for servers).
If redesign is not possible, than you have to live with NAT.
ACE offers the http header insert function.
You could add the src ip of the client inside the http header.
Up to the server to retrieve the info and build whatever is needed.
Gilles.

ACE 4710 upgrade to A4(2.1)

Hi,
I am currenlty running A3(2.6) and evaluate the possibility of upgrading to A4(2.1).
The Instal & Upgrade Guide A4(2.0) mentions that A4(2.0) does not include all features of A4(1.1).
Does this apply to A4(2.1)? The Release Notes mentions a list of features merged from A4(1.1) to A4(2.1)
but does not clarify if there any features not merged.
http://www.cisco.com/en/US/customer/docs/app_ntwk_services/data_center_app_services/ace_appliances/vA4_2_0/upgrade/guide/aceupgradgd.html#wp658979
http://www.cisco.com/en/US/customer/docs/app_ntwk_services/data_center_app_services/ace_appliances/vA4_2_x/release/note/RACEA4_2_X.html#wp656229
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./G

George-
You probably want to get a tac case open to be sure you don't have any SSL related issues/bugs going on here. However, my ininitial thought was either HTTP parse length is too short for the HTTP header your client may be sending.
Check "show stat http" and look for both of these:
"Max parselen errors" and "Static parse errors"
If you see any, then create an http parameter map and apply it to the class map under the policymap multimatch.
i.e.
parameter-map type http FixMe
set header-maxparse-length 8192
Policy-map multi-match PMM
Class VIP
   loadbalance vip inservice
   loadbalance policy LBPM
   appl-parameter http advanced-options FixMe
Chris

Cannot Telnet to ACE 4710 after upgrade to A4(2.3)

I have a pair of ACE 4710s with 12 contexts sharing the load, running A4(2.1). Yesterday I upgraded one of them to A4(2.3)
now I cannot telnet to the Admin context.Pings ok. I can telnet to other contexts on the box and everything seems to be working ok
when i do a " sh telnet"
comes back with
No Session Information is available
sh telnet maxsessions
telnet maxsessions 16
Can anybody help?

further this post, it was not a resource problem as had allocated 5% for the Admin context.
I up graded IOS Saturday evening, could not Telnet in, tried again on Sunday same result,
though this morning (Monday) Can now telnet in ok very strange
I was connecting via the AUX line of a 2851 router to the console port.
whe I disconnected this morning I saw the following message
INIT: id "T0" respawning too fast : disabled for 5 minutes
not sure if this is a 2851 message or an ACE message, but after getting that message is when I was able to Telnet in
was it a coincidence
anybody any ideas

I have a problem with my iphone,after upgrade software ios 6.0.1, is not possible to use the wi-fi, used until now, because is not possible to have the login, i find this message " the requested URL was not found

I have a problem with my iphone,after upgrade software ios 6.0.1, is not possible to use the wi-fi, used until now, because is not possible to have the login, i find this message " the requested URL was not found

You have to go to autherized iPhone agent.

Upgrade steps for ACE 4710

Hi Everyone
We will be upgrading our ACE 4710s from A3(2.2) to A4(1.0). We have a pair in high availability mode. Has anyone here got any tips on how we can get a smooth upgrade without downtime? Is this even possible?
Thanks
A

Of course it is possible to upgrade with no downtime!
However it is always recommended to schedule the upgrade in a maintenance window to minimize the impact in case of any issues.
You can normally find the documented procedure here for the upgrade:
http://cco/en/US/docs/app_ntwk_services/data_center_app_services/ace_appliances/vA3_1_0/configuration/admin/guide/upgrade.html#wp1012243
I find in fact the best would be the following:
1. Upgrade the stand by module first.
2. Once reloaded, switchover to the standby and verify all services working correctly.
3.Upgrade the new stand by module.
4. Eventually switch over again to restore the active box as per the original configuration.
By doing this, if for some reason the first switchover at point 2. would not work, you can switch back to a safe scenario which you are sure to work.
Cheers,
Domenico.

Why display hanging and software problem when upgraded to ios 8

Why display hanging and software problem when upgraded to ios 8

Hi Redhazel,
Thank you for using Apple Support Communities.
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Upgrading ACE 4710 & Licensing

Hello
We have two pairs of ACE 4710s, one pair running A3(2.4) and the other pair A3(2.0). We plan to upgarde the second pair so that they are running the same image as the first pair (we know they are not the latest, but this is the first step in a larger rollout plan, and to aid some troublshooting for a major issue we are seeing.)
I have details of the upgrade steps, but my question is with regards to the licenses which are now enforced after (2.0). We currently have the following on the first pair, but are these part of the default licenses for (2.4) or would we need to purchase these as well?
ACE-AP-500M-LIC
ACE-AP-C-100-LIC
ACE-AP-OPT-50-K9
ACE-AP-SSL-05k-K9
Thanks in advance
Shaun

According to the release notes, the default with the ACE running A3 is :
•Performance: 1 gigabit per second (Gbps) appliance throughput
•Virtualization: 1 admin context and 5 user contexts
•Secure Sockets Layer (SSL): 100 transactions per second (TPS)
•Hypertext Transfer Protocol (HTTP) compression: 100 megabits per second (Mbps)
so you don't have to purchase anything

ACE 4710 and mangled HTTP requests

After replacing a Cisco CSS/SSL Accelorator and PIX firewall with an ACE 4710 to do load balancing and SSL encryption behind an ASA firewall we started seeing mangled HTTP requests in the Apache access logs for the servers in the server farm. Here is one example:
XX.XX.XXX.XXX - - [21/Oct/2012:01:42:12 -0500] "heckoutFlag=true&verifyPassword=false&newsletter=false&emailaddress=&email2=&pass1=&pass2=&username=POST /register/LServlet HTTP/1.1" 501 3322 "https://www.ourwebsite.com/register/CServlet" "Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)"
Rather than appearing just after the timestamp, the "POST /register/LServlet" is tacked on to header information that shouldn't even appear in the log. Also the first letter in that header information is always missing (heckoutFlag instead of checkoutFlag in this example).
The mangled request always shows up as a 501 HTTP error and shows up late in the Apache access logs (timestamp is out of chronogical order) and always appears with several duplicate POSTs:
XX.XX.XXX.XXX - - [21/Oct/2012:01:42:23 -0500] "POST /register/LServlet HTTP/1.1" 200 8537 "https://www.ourwebsite/register/CServlet" "Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)"
XX.XX.XXX.XXX - - [21/Oct/2012:01:44:12 -0500] "POST /register/LServlet HTTP/1.1" 200 8537 "https://www.ourwebsite/register/CServlet" "Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)"
XX.XX.XX.XXX - - [21/Oct/2012:01:42:12 -0500] "heckoutFlag=true&verifyPassword=false&newsletter=false&emailaddress=&email2=&pass1=&pass2=&username=POST /register/LServlet HTTP/1.1" 501 3322 "https://www.ourwebsite.com/register/CServlet" "Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)"
XX.XX.XXX.XXX - - [21/Oct/2012:01:44:12 -0500] "POST /register/LServlet HTTP/1.1" 200 8537 "https://www.ourwebsite/register/CServlet" "Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)"
This is occurring for several different URLs and not just the one above and for multiple web browsers.
The ACE load balances to servers running Tomcat 7 with Apache HTTP server v. 2.2.14.
A recent ACE software upgrade to A5(2.1) has not fixed the problem.
Has anyone seen this before?
Thanks for any insight you can provide.
-Kari

Hi Kari,
Do you have a sample of the configuration which you got with the CSS?
What is the current configuration which you got on the ACE?
Can you shows this output: # show stats http?
Jorge

TCP SYNSEEN with load balancing Cisco ACE 4710

I have a Cisco ACE 4710 load balancing the traffic to two proxy servers, the configuration is the same since December 2012, but yesterday it stated to show SYNSEEN in the show conn command, and the hosts cannot browse. I think that means that the three-way-handshake is not complete.
If I bypass the ACE the hosts can browse without problems.
I have tested with another ACE appliance and the same configuration but the behaviour is the same.
I need help as soon as possible,
thanks,
I've attached the Show conn, show conn detail and show run.

Hi Cesar,
Thank you for your answer,
The issue was solved,
We were running an A3 software version, it seems to have a Bug so it doesn't show the NAT commands in the "show run", so when we made the configuration backup we didn't noticed it.
The ACE reloaded because an electrical failure so it losted the NAT config.
We just upgraded to an A4 version and also added a NAT/PAT to enable the communication between the Clients and the Proxy.
Regards,

ACE 4710 - Gracefully Shutting Down a Server

Hi,
Recently I had to stop an RServer to allow for software upgrades. I entered a no inservice command in the rserver config and all the connections on the serverfarm disappeared. I thought the no inservice should allow existing connections to finish. Is there another way of taking a server out of service?
We are running on an ACE 4710 version A3(2.5). We offload SSL on the ACE and use sticky connections using cookie insert
Thanks for your help

Hi,
To gracefully shutdown use the "no inservice" on the rserver within the serverfarm rather than on the rserver definition.
HTH
Cathy

Cannot Telnet back into standby ACE after upgrading to V4(2.1)

I am in the process of upgrading from v3.2.5 to v4.2.1, i have been follwing the upgrade/downgrade guide forv4(2.0) for my redunanant pair of ACE 4710.
everything ok, following procedure after the standby is reloaded and comes up to standby-warm, Iget the license incompatabilty message on the primary.
but I cannot telnet back into the standby, i can ping it ok though.
I am loathe to go any further, and do the 'ft Switchover all' and reload the primary incase I cannot telnet back into the primary when it comes back up.
Is this a known problem? whats the fix?

Hi, I have a similar problem, when I want to telnet to the ACE sometimes does not work, can you tell me how can I give to the admin context more resources?

ACE-4710-01-K9

Dear All,
i have ACE-4710-1F-K9 (ACE 4710 Hardware‐1Gbps‐5K SSL‐500MbpsComp‐5VC-50 APPAccel )
and i need to buy ACE-4710-01-K9
I want to ask does (ACE-4710-01-K9) has 50 AppAccel like the old part number (ACE-4710-1F-K9)???

As per my understanding
Both will give you same functionality
ACE-4710-BAS-SK-K9 is a basic kit/bundle
that Includes:
- ACE 4710 Hardware
- ACE Software
- 1 Gbps Throughput License
- 1,000 SSL TPS
- 100Mbps Compression
- 5 Virtual Devices
Where as
"ACE-4710-K9 with ACE-AP-01-LIC" is kind of La Carte option
ACE-4710-K9 is the ACE Appliance Hardware includes(1K SSL TPS, 5 contexts, 100Mbps comp)
With it you need to select two mandatory options
ACE Software :ACE-AP-SW-XX Software Version XX
Throughput License :("ACE-AP-01-LIC" 1 Gbps OR "ACE-AP-02-LIC" 2 Gbps )
Then you can select optional licences for
SSL TPS, Virtual Devices, compression & App acceleration...(if you need to upgrade the defaults 1K SSL TPS, 5 contexts, 100Mbps comp)
Syed iftekhar Ahmed

Can't install ACE 4710 license

Hi,
I've tried to installed the license, but is not successful, below are the steps which i've taken to installed the license, with error messages. pls. assist.
CBJ6-LBDMZ2/Admin# copy tftp://10.2.18.66/ACE20090909090659371.lic disk0:
Enter the destination filename[]? [ACE20090909090659371.lic]
Trying to connect to tftp server......
TFTP get operation was successful
685 bytes copied
CBJ6-LBDMZ2/Admin# license install disk0:ACE20090909090659371.lic
Installing license... failed: Can't install this license with the current count

CBJ6-LBDMZ2/Admin# show licen
ACE20090727112500202.lic:
SERVER this_host ANY
VENDOR cisco
INCREMENT ACE-AP-01-LIC cisco 1.0 permanent 1 \
        VENDOR_STRING=1 HOSTID=ANY \
        NOTICE="200907271125002021 \
        1211J5CB363" SIGN=F2E3AFA69526
I think you have an HW appliance (code: ACE-4710-K9) with one a la carte license ( ACE-AP-01-LIC).
You bought a Bundle upgrade license, and this is not compatibly with you current license ( a la carte license).
To use the ACE-4710-BUN-UP2= ( 1G Bundle to 2G Bundle Upgrade License) you need to have a bundle product like the
ACE-4710-1F-K9.
Check this:
Table 1     ACE Licensing Bundles
License Model Description Upgrade Path
ACE-4710-0.5F-K9
This license bundle includes the following items:
•ACE 4710 appliance
•0.5-Gbps throughput license (ACE-AP-500M-LIC)
•100-Mbps compression license (ACE-AP-C-100-LIC)
•100 SSL transactions per second (TPS) license (ACE-AP-SSL-100-K9)
•5 virtual contexts license (ACE-AP-VIRT-5)
•Application acceleration license (50 connections) (ACE-AP-OPT-50-K9)
You have the option to upgrade to the 1-Gbps, 2-Gbps, or 4-Gbps bundle.
Start the upgrade with ACE-4710-BUN-UP1=.
ACE-4710-1F-K9
This license bundle includes the following items:
•ACE 4710 appliance
•1-Gbps throughput license (ACE-AP-01-LIC)
•500-Mbps compression license (ACE-AP-C-500-LIC)
•5000 SSL TPS license (ACE-AP-SSL-05K-K9)
•5 virtual contexts license (ACE-AP-VIRT-5)
•Application acceleration license (50 connections) (ACE-AP-OPT-50-K9)
You have the option to upgrade to the 2-Gbps or 4-Gbps bundle.
Start the upgrade with ACE-4710-BUN-UP2=.
ACE-4710-BAS-2PAK
This license bundle includes the following items:
•Two ACE 4710 appliances
•1-Gbps throughput license (ACE-AP-01-LIC)
ACE-4710-BAS-2PAK also includes the following default options:
•1000 SSL TPS
•100-Mbps compression
•5 virtual contexts
•Application acceleration (50 connections)
You have the option to upgrade to the 2-Gbps or 4-Gbps bundle.
Start the upgrade with ACE-4710-BUN-UP2=. Two upgrade licenses are required for upgrading two units of the ACE-4710-BAS-2PAK bundle.
ACE-4710-2F-K9
This license bundle includes the following items:
•ACE 4710 appliance
•2-Gbps throughput license (ACE-AP-02-LIC)
•1-Gbps compression license (ACE-AP-C-1000-LIC)
•7500 SSL TPS license (ACE-AP-SSL-07K-K9)
•5 virtual contexts license (ACE-AP-VIRT-5)
•Application acceleration license (50 connections) (ACE-AP-OPT-50-K9)
You have the option to upgrade to the 4-Gbps bundle.
Start the upgrade with ACE-4710-BUN-UP3=.
ACE-4710-4F-K9
This license bundle includes the following items:
•ACE 4710 appliance
•4-Gbps throughput license (ACE-AP-04-LIC)
•2-Gbps compression license (ACE-AP-C-2000-LIC)
•7500 SSL TPS license (ACE-AP-SSL-07K-K9)
•5 virtual contexts license (ACE-AP-VIRT-5)
•Application acceleration license (50 connections) (ACE-AP-OPT-50-K9)
This is the highest value bundle.
ACE-4710-BUN-UP1
0.5 to 1-Gbps throughput bundle upgrade license
See the Upgrade Path outlined above.
ACE-4710-BUN-UP2
1 to 2-Gbps throughput bundle upgrade license
See the Upgrade Path outlined above.
ACE-4710-BUN-UP3
2 to 4-Gbps throughput bundle upgrade license
See the Upgrade Path outlined above.
Table 2     ACE Licensing Options
Feature License Model Description
Performance Throughput
Default
1-Gbps throughput.
ACE-AP-500M-LIC
0.5-Gbps throughput.
ACE-AP-01-LIC
1-Gbps throughput.
ACE-AP-02-LIC
2-Gbps throughput.
ACE-AP-04-LIC
4-Gbps throughput.
ACE-AP-02-UP1
Upgrade from 1-Gbps to 2-Gbps throughput.
ACE-AP-04-UP1
Upgrade from 1-Gbps to 4-Gbps throughput.
ACE-AP-04-UP2
Upgrade from 2-Gbps to 4-Gbps throughput.
Virtualization
Default
1 admin/5 user contexts.
ACE-AP-VIRT-020
1 admin/20 user contexts.
SSL
Default
100 TPS.
ACE-AP-SSL-05K-K9
5000 TPS.
ACE-AP-SSL-07K-K9
7500 TPS.
ACE-AP-SSL-UP1-K9
Upgrade from 5000 TPS to 7500 TPS.
HTTP Compression
Default
100-Mbps.
ACE-AP-C-500-LIC
500-Mbps.
ACE-AP-C-1000-LIC
1-Gbps.
ACE-AP-C-2000-LIC
2-Gbps.
ACE-AP-C-UP1
Upgrade from 500-Mbps to 1 Gbps.
ACE-AP-C-UP2
Upgrade from 500-Mbps to 2 Gbps.
ACE-AP-C-UP3
Upgrade from 1 Gbps to 2 Gbps.
Application Acceleration Feature Pack License
ACE-AP-OPT-LIC-K9
Application acceleration and optimization. By default, the ACE performs up to 50 concurrent connections. With the application acceleration and optimization software feature pack installed, the ACE can provide greater than 50 concurrent connections.
This license increases the operating capabilities of the following features:
•Delta optimization
•Adaptive dynamic caching
•FlashForward
•Dynamic Etag
ACE-AP-02-LIC=
Upgrade Performance License 2   Gbps Spare

Technical differences between ACE-4710-K9 & ACE-4710-BAS-SK-K9

Hi All,
Iam trying to find technical diff between ACE-4710-K9 with ACE-AP-01-LIC & ACE-4710-BAS-SK-K9 with ACE-AP-BAS-LIC.
Can someone shed some light..?
Thank you all in advance
MS

As per my understanding
Both will give you same functionality
ACE-4710-BAS-SK-K9 is a basic kit/bundle
that Includes:
- ACE 4710 Hardware
- ACE Software
- 1 Gbps Throughput License
- 1,000 SSL TPS
- 100Mbps Compression
- 5 Virtual Devices
Where as
"ACE-4710-K9 with ACE-AP-01-LIC" is kind of La Carte option
ACE-4710-K9 is the ACE Appliance Hardware includes(1K SSL TPS, 5 contexts, 100Mbps comp)
With it you need to select two mandatory options
ACE Software :ACE-AP-SW-XX Software Version XX
Throughput License :("ACE-AP-01-LIC" 1 Gbps OR "ACE-AP-02-LIC" 2 Gbps )
Then you can select optional licences for
SSL TPS, Virtual Devices, compression & App acceleration...(if you need to upgrade the defaults 1K SSL TPS, 5 contexts, 100Mbps comp)
Syed iftekhar Ahmed

ACE 4710 upgrading software problem

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